These guys are FABULOUS! From Tammy who patiently talked me down after my new-to-me car had a HUGE crack in the windshield , to Anthony who came to my home, these folks are consummate professionals! Another came out, right on time, and told me that because it was raining, the seal wouldn't set properly... we agreed he'd call in an hour and IF the rain had stopped, he'd come back... 45 min later he called to say he was in his way! In the 2 hour window of " dry weather", Anthony replaced the windshield, restored all my various stickers/EZ Pass, and had completely cleaned up and gone by the time I got home.... There's no one else I'd trust with replacement of my auto glass! Thanks Anthony, and Tammy- and kudos to JN Philips for hiring such wonderful staff!! read more

JN assessed my cracked windshield, gave an estimate and offered to replace it on the spot, plus handle the insurance paperwork. When complete, they returned the vehicle cleaner than before and with all the stickers expertly transplanted. read more

So I was driving up Route 1 on my way to Canada for spring break. And we are on the highway for like.... 5 minutes flat, and a giant rock hits my windshield. So we U-turn, pull into Meineke, and take a look at it. So its already got a good half an inch crack, so my roommate goes inside to ask Meineke about glass repairs. The Meineke guy of all things tells us not to worry, the crack won't spread... What an idiot. Meanwhile, I'm in the car, and I hear a commercial for JN Phillips Auto Glass. So I give them a call and ask if they can fit me in today, because it really really really has to be today. And they were like, sorry, our schedule is full. and I was D: saaaaaaaaaaad, not even for a repair? And they were like all you want is a repair? We can do that! So I drove over to them (because staying where I was was more sketchy, even though they told me they could send a guy to me). So anyway, I drove over, and waited like 20 minutes for one of the repair guys to show up (they have their cars and they drive all over doing repairs). We waited inside, and the store had the COOLEST SODA MACHINE EVER. Anyway, so we got our window repaired, and were back on the road and we still made it to Canada before dark! Yay! read more

Very responsive, helpful, and accountable. I had a windshield replaced in January and in July two windshield moldings came loose. Adam fixed the problem with new parts in about a week. Great job. read more

Extremely happy with them. Fixed my van rear window on very short notice. 2 days later I Brought my daughters car in on New Year's Eve when a snowplow broke her windshield. They were jammed and closing a 1/2 day because of the holiday. The woman at the desk went above any beyond calling other glass shops to ensure the windshield would be fixed so my daughter could safely return to college the next day. She found a place in Woburn who was able to accommodate. So gratefull to her for being compassionate read more

I have used this company for the last twenty five years, that being said, I will NOT be going back. I went in on Monday to schedule an appointment to get a crack in my windshield repaired. I was told that the glass may not be perfect, that it might have a ''slight wavy appearance'. I said that was fine as the crack was not in my direct line of vision. They said it would take twenty minutes. I arrived at 7:50, for my 8:00 appointment. They took my vehicle promptly, I was the first customer in the bay. Forty minutes later, I got in my vehicle and there was no difference in the cracks appearance. I was and am furious. Today, they tell me that sometimes the process doesn't work but that it usually keeps the crack from spreading. Full disclosure, don't lie to me, if I had known I'd still have a cracked windshield, I would have had them replace it to begin with. Don't waste my time! read more

Just picked up my car - they did a great job! I barely had to talk to anyone - all via apps and my insurance company. I just dropped my car in the lot the night before and walked in and got my keys - all paperwork came via email prior to pick-up. Very nice people working the office and a quality job! Side note, they're now part of Safelite auto glass. So, if insurance tells you to go to Safelite on North Ave in Wakefield, JN Phillips is recognized as part of the "Safelite Family". read more

My back window shattered and when they replaced it my car was left a mess. Glass on the seat and stains on the upholstery! read more

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I will try to make this review clear and simple. I dropped my SUV off to have a windshield replaced. When I went to pick it up. I noticed they did not put the exact windshield in my vehicle. The windshield I had in my vehicle had a 3-4 inch tint on the top to protect the driver from sun glare. The new installed windshield did not have it. I asked why? and they said they didn't notice it. Come to find out later it was cheaper for them to install a new windshield without the tint and charge the insurance company the same price like it was there when it was not. The insurance company would never ask questions. This company scammed me and the insurance company. Don't go here for any work on your vehicle. Scam artists! read more

I've used these guys twice in the past 4 months. The first time, a rock hit my windshield and the second time, it was damaged in bad weather conditions. Both experiences were very good. They were helpful, professional, courteous and straightforward. All the staff members I interacted with were friendly. When I called back the second time, Randi (the woman at the front desk) remembered me and was really nice. They came to my workplace the second time, which was extremely convenient. I was able to observe the technician and he was very careful with my car. Nice people, prompt service, quality work. read more

Professional, timely and immaculate. Handled everything down to insurance and scheduling my appointment at my house. Have used them multiple times and walk away impressed each time. read more

Had my windshield replaced today with an OEM glass (non dealer branded). The guy at the shop was quick and did a great job.

Excellent quality and quick service by courteous workers. I was very impressed by how professionally it looked after their guy got done. It was like new. He fastened my backup camera display on the windshield and hid the dangling wires better than before. Would definitely use them again read more

Buyer beware! Techs have sticky fingers. I had a new windshield installed yesterday and my ezpass transponder went missing...it was on the windshield when they started the replacement, but did not get reinstalled. All the other stickers (dump, inspection, oil) did get transferred but not the transponder. If you decided to use them make sure you take all your valuables out of the car or you will regret it. As I am. read more

The office staff were pleasant and helpful. The installer was polite and friendly. I am disappointed that I was not told that installation time being 1 to 5 could mean the installer wouldn't be done til after 5, followed by a one hour time when you can't drive the car while the windshield sets....good thing i didnt have to be somewhere or had a babysitter to relieve! I just suggest that they should tell you about this window of installation time, and the hour wait to drive time! read more

My husband was very pleased with the Customer Service Rep he spoke with. We loved that they performed this service in our driveway AND they arrived well within the scheduled timeframe. Our tech was great! Bobby was very nice and professional on the phone and when he handed over his paperwork. Highly recommend! read more

My windshield needed to be replaced after a rock hit it and the crack spread about one foot across the glass. I called JN Phillips around 8:30 in the morning on a Friday to see if it could be done that afternoon. I had some time constraints and could only be available around 3:30. They were pretty booked up but Dottie kept saying "we'll get it done" or something like that. Everyone I spoke with was extremely courteous and accommodating. They managed to get someone to my home at 4:15. They did a great job and my car was ready to drive again by 6:00. They made my day! read more