I am updating my review. I had one tech come out who broke a couple of pieces of glass trying to…read morereplace after a golf ball broke one. After that I couldn't open my window. They replaced balances and did warranty work and windows work better than ever. (Single pane and large in stucco home). Thanks to Bob !

They are awesome! Very responsible and care about the issues you are having. I had another…read moreelectrician flake on me 4 times. The came the exact day and time period that they said they would. Kudos to Marcos and Ashley.

I've purchased some glass from Roadrunner. I was dealing with Larry until he retired. I never had…read morean issue.

Quick reply to our phone calls and was able to help us quickly and efficiently. Also assisted us…read morewith our door, which we had had a very difficult time with for a long time. Extremely pleased with this company's performance.

One star is generous, and I am posting this to prevent any other consumers from wasting their money…read moreon this business! I am appalled! I initially reached out to this company for an estimate for a new door for my salon about a year ago. We decided to hold off and then in July decided to proceed. I paid my deposit and was told it would be about six weeks until my door came in to be replaced. Then I started requesting info on when I could expect this to be completed with no response. I am currently dealing with my credit card company to hopefully reverse the charges.

Went with them because of reviews however my experience wasn't good. I was originally quoted 10 to…read more14 days for the window and felt like they told me just to get our business once they had it and I paid the first half then I didn't hear from them. 14 days came and went then 18 days. Every time I tried to contact them I never got a hold of anybody at the office. I text the tech and they would respond a day or two later. Over a month later, when we finally got on the schedule for the window to be installed big surprise a tech called out and they pushed us back another week so in all we waited almost 5 weeks for the window to be installed. That being said they finally came out and the window is fixed so I guess if you aren't in a hurry or timeline then go with them.

Had three old skylights replaced and couldn't be happier. Good price and great installation. I…read morewould highly recommend these folks.

when my 30 y.o. dome skylites began leaking in 4/2024,i hired freelite inc. to replace them.in…read more10/2025 the new skylites leaked staining the ceiling and rug below. both the owner and installer insisted it was my roof. they tried to upsell me rather than stand behind their under warranty product. the condensation was between the 2 plastic dome layers. 3 months later installer tony arrived to install the new ones. he was hostile, extremely rude refusing to even talk to me. i asked him to leave and leave the skylites behind uninstalled. They are not a reputable company.

My neighbors kid shot out one of our windows w his BB gun. Custom Cuts Glass & Mirror was called…read morealong with some others. CCG&M returned my call quickly to set an appointment to measure and quote a price. The neighbor paid the cost and the glass was ordered. It took a couple weeks but today Mike and Andrew were here and had it replaced in under an hour. Wow to the quick fix! They were great and I recommend them to anyone needing a window replaced.

We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

Had an inspection on our windows and the inspector missed so many things like huge gaps on the…read moreinside of the windows. Found a few things we hadn't noticed but the gaps on almost all the windows.

Hey Cody/Tyler. The competition replaced low e glass with the grids and it matched almost…read moreperfectly. They matched the original bid your company gave. Enjoy my $73 and I'll enjoy the replacement we got with a reputable company.

Very responsive with excellent products and service. Owner operator who really cares about his…read morequality, service level and customers.

I did not have a job done nor did I even get an in home sales rep to come out. They called to…read moreschedule, and the minute I mentioned that I would be the only person meeting with the salesperson/estimator, that my wife would have nothing to do with this part and that she doesn't care to be involved in this part. They said sorry, we can't meet with you and ended the call. I've NEVER had a refusal to estimate ANYTHING from ANY company based on that both persons can't be there. Reading the 1 star reviews, confirms that this company must really need to play off of couples to get sales, or high pressure sales is part of their process. It instantly screamed of "don't do business with these people" . My wife was shocked and bothered that they ended the conversation bc she didn't want to be a part of it. They can reply with their spin but I've never had a company NOT meet bc only 1 person is taking the meeting.

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!