What a positive experience when purchasing a new car. I started looking to replace our Lexus RX 350…read morewith a new Lexus NX350H. The initial research only put an additional layer of confusion on the process. I remembered Cartelligent as an option to purchase a car and the process began. Zach was on it! There was never any pressure to buy however he took the time to understand our requests and did the research to find exactly what my wife and I were looking for. The demand on the car was high however he was able to locate the vehicle and get it to us in a timely manner. No more dealerships and sales managers for us. Thank You. Tom and Robin R.

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

Just used Jonathan again for the fifth time. He got us a 2026 Toyota Crown hard to find exterior…read moreand interior colors. He brought the car to our house and we signed the papers in our kitchen. Highly recommend him.

This is the second car I bought through Jonathan. Both experiences far exceeded my expectations…read more compared to dealing with the dealerships. Just like the other reviews said no ups selling with Jonathan, he gives it to you straight just the best deals. I saved $400 a month on my lease with Jonathan compared to the dealer. I must say that Markus the IT guy he works with goes above and beyond to make sure you know all the features of the car. They make a wonderful team at auto connection!! At the end of my three-year lease, I will be looking at using them again for a new car lease!! Thanks again Jonathan and Markus!

Excellent work on my 2001 S2000. Couldn't be happier. So nice to have an actual glass window…read more Thierry did an amazing job. Highly recommend him for a convertible top replacement.

I spent the last two years with my duct taped/duck taped/flex taped/gorilla taped top, on my 2008…read moreMiata NC, hoping that I could find a place like Miatatopworks. Other local shops were either too busy or too expensive, until I found Thierry on another site. When I called him, he knew the car, could work on it the next week, if I brought it to him, and could finish it in a day. Plus the price was good, for the top he recommended. The only thing was, I couldn't find his "shop" address. But he gave me detailed directions in Sasualito, and promised me he could do it in a day, so I drove over, met him in a quiet, shady location, he showed me the top (a premium, made in USA Robbins cloth top) and he started work right away. I walked to the library, and four hours later it was finished. What could be easier? He couldn't be nicer. He suggested I wait for two weeks to let it stretch out (it was a nice warm day when he installed it), so that's what took me so long to write this review... Thank you Thierry!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

I've taken my car to A&A three times in the last year now, and have been very happy with their…read moreprompt service and attention to detail, every time. The first time I took my Nissan to them, I had some minor things, that were more annoyances than anything, but they took a look & fixed what they could (the thing they couldn't fix was a driver's-side sun visor that had stopped staying in one place, and they just said I needed to buy a new one, which I was able to order and install myself). This past June I bottomed out on a particularly high speed-bump while camping and they repaired my bent exhaust pipe, and replaced my muffler (beyond repair), in a super timely manner. My most recent visit was this week, and I scheduled my appointment online, and got in the next day. I availed myself of their Winterization Special, and needed to have them check out a few things that I'd been putting off before a trip abroad. My car is a 2007 Nissan Sentra, with 137K miles on her. There were a few things going on, one was that she'd stalled on me about 4 times in the last couple of months when coming to a stop, which was not normal, obviously, and I'd been hearing an obnoxious squeaking when going over bumps and potholes. With the winterization they did a full check over my entire vehicle, diagnosed the problems (my transmission needed a good and thorough cleaning, and my struts were worn and rusted) and they got me in and out in a day and a half, and even loaned me a vehicle so I could leave the car overnight while they awaited parts. Mike has been the mechanic every time my car has been worked on there, and he's always been very straight up about costs, and value of costs vs. other options. Yesterday when I picked up my car she was purring like a kitten again and feeling way more solid to drive. I'm happy that I found them out of convenience to my work location! Thanks guys!

Buyer beware. I…read morebrought my Volvo in for a timing belt replacement quoted at approximately $1,500. The next day, the shop informed me that they had damaged my vehicle in an accident involving a lift and would need to send it to a body shop for repairs. What should have been a routine service turned into several additional days without my car. The damage was ultimately repaired, but I received no loaner vehicle, no rental reimbursement, no discount, and no service recovery of any kind for the inconvenience caused by the shop's mistake. When I finally picked up the vehicle, I was presented with a bill that was more than $500 higher than the original quote. When we questioned the increase, we were told additional work had been performed. However, no one had contacted us for approval before completing the alleged work. After we pointed out that we had never authorized the additional charges, the extra amount was removed from the bill. Accidents happen. What disappointed me was the way the situation was handled afterward. Damaging a customer's vehicle is bad enough. Providing no compensation for the delay and then attempting to charge for unapproved work turned a mistake into a trust issue. Needless to say, we won't be returning.

Fantastic people. Dave is amazing. Guy and can do almost anything. Top-notch bodywork and a guy…read morerips on the guitar.

Dave repaired my crushed car back to new in less time than any other body shop, and at a much lower…read morecost. He also drove my car to my mechanic next door for an A/C repair, saving me more money because he had the front end removed for the body work. So, if your vehicle has taken a great fall like Humpty Dumpty, and you can't afford all the king's horses and all the king's men. Then, use Dave because he will do a better job of putting your car together again. You Dave's decades of experience because he does all the work himself.

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

La atención de todo el equipo fue excepcional, la ayuda de Jackie y Katy, sus managers son atentos…read morey resuelven en el momento cualquier problema, sales feliz con tu auto y al final para fimar el contrato te explican detalladamente lo que estas firmando, este es mi segundo auto que adquiero con ellos y sin duda volvería de nuevo, gracias por hacernos sentir como familia!

Two weeks ago, the engine of my car died. Since I have no knowledge on buying used cars, I reached…read moreout to Aaron for his expertise. My budget was not high but he gave me the same support as he would to a high budget client. Within a day I had two options, Carfax on hand, great pricing and today I closed the deal. Loving my 2010 Ford Flex SEL Thanks Aaron, you are a Rock star! Carlos

I was looking for a very specific version of a Volkswagen ID.4 (model, year, a very specific and…read moreuncommon interior, and price). Aaron helped me look for deals around the immediate area as well as further away, letting me know to stay patient from his previous experiences. When we finally found a strong deal, Aaron helped negotiate the prices down and provided advice on when/what to sign. Apart from being a great person, he provided two major tasks most people would not be able to do: 1. Aaron provided a lot of savings than I could have gotten myself by shopping for the best value and negotiating. 2. He helped a lot with checking out the car, the paperwork, and dealing with dealer promotions.

Worst dealership experience I've ever had…read more My colleague and I visited Ferrari San Francisco with the intention of purchasing vehicles for our company. Unfortunately, from the moment we arrived, we were not treated with respect or taken seriously. When we asked whether our budget could get us something flashy and visually impressive, the salesperson responded, "You know the answer to that yourself," which felt dismissive and unprofessional. Later, in another part of the dealership, I asked another employee two questions and was completely ignored. When we explained that we were looking for a vehicle to use for marketing purposes for our company, the response was, "Why are you telling me that?" We were also told that no one in sales was available, which I understand can happen, but the overall attitude and lack of basic courtesy were unacceptable. My colleague and I may look young, but we operate a real estate firm managing approximately $2.5 billion in assets. Regardless of someone's age, appearance, race, or perceived status, every customer should be treated with the same level of respect. We ended up driving to Ferrari Silicon Valley/Redwood City and had a completely different experience. The team there was respectful, professional, and attentive, and we are now in the process of closing a deal on two vehicles. I would not recommend spending your money at a dealership where customers are judged or dismissed before anyone even takes the time to understand who they are or what they are looking for. I wish them the best, but this was an extremely disappointing experience.

Called on Saturday to buy a portofino not only wasted my time and run my credit for nothing also…read moremade me cancel a day of work to see the car just to call me and tell me they sold the car! Horrible experience. UPDATE,, So on of the manger reached out to fix my experience! He promised me he will give me a better experience! I believed in him so he send me couple of cars he promised he will do whatever to fix my experience! When I liked a car and I drove from Sacramento to SF to see the car half way when I called to let him know am 45 mins away he said it was solid. I still was 50/50 ok and took it in good sport but he said he is too busy to see me that day and I have to come and meet the same person who messed up the first time! I just feel my experience went from bad to worst! I understand they had to sell both cars and it's a business but they way the handle my experience it's worst than buying a car form used car dealership.