Associate Crystal R made my experience pleasant, speedy and effortless. She was friendly and direct with her questions- it was exactly the experience you want to have when purchasing insurance. Thank you for the flawless customer service! read more

I was looking into getting some insurance. I was referred to Tiffany. She made things so easy and even got my a good deal. Ended up getting a homeowner's policy and even switching over my car insurance. Definitely ask for her and you won't be disappointed. read more

I've been with State Farm since 2007. They have always be so attentive to my questions and the turn around time is amazing. They communicate with telephone and emails. They always get answers for me even if they don't know. I have my car and home and earthquake insurance with them and I got a huge discount. Very competitive rates! Super happy with this insurance branch! Thank you! read more

I had a great experience with this State Farm office. Previously had a high-risk auto insurance plan with a subsidiary of AAA and since that time has passed, I needed to get back into a "normal" auto insurance plan. I called the office and after a short time was connected to a Tina Smith. She was super sweet and was able to guide me through the auto plan options and even compare them with my old plan. I didn't commit to anything, but felt no judgement from her which I honestly super appreciate. In a time where smiles can't be seen, it's nice to at least Hear pleasantness; and coming out with more knowledge was just a bonus. Would highly recommend Tina and this office! read more

The most Best fastest reliable state farm !!! When I was calling for my insurance Jennifer Quintero was really thorough with the insurance vS the other candidates she made this quick clear and easy for me! Very trustworthy, I highly recommend!!! read more

Lori Lopez is very knowledgeable, professional and sweet. She really treats their customers like family. I will continue to recommend my family and friends to them. read more

Over 15 years ago and at the time a long-term, loyal auto policy holder with Mercury Insurance, John Sinner's State Farm agency was highly recommended by a client of mine, when I'd expressed that I was happy with Mercury but was looking for a company/agency that can provide my family and me with more personalized service. After comparing the differences in cost and value, we'd made the switch of our 2 auto policies we had back then (again, over 15 years ago) and have since consolidated all of our insurance policies and expanded our entire current State Farm relationship to 3 Auto, a Homeowners, a Personal Umbrella and 2 Life policies. Although we do benefit from the multi-policy discounts State Farm offers, the sole reason why we have remained and will continue to remain loyal clients of John Sinner's - State Farm is the EXCEPTIONAL service we have received from our Agent, Lorraine Lopez + Andreas, Sergio and the rest of the team!! From day one, Lorraine took the time to understand our needs/situation and has always provided us with the best advice/guidance and even when I've inquired on other services they can offer, she has never pushed anything on us from a sales standpoint. Matter of fact, she has done the opposite while going over options, by pointing out when things were not necessary and/or not beneficial for us!! Throughout these past 15+ years that we've been taken care of by Lorraine, we've been hit up several times by competitors that had offered to do a "cost comparison" for us (some were even friends and family members) but we respectfully declined, just by knowing that not only do we already have competitive premiums/rates, we're just simply not gonna even get close to the same level of personal attention and service that we've been accustomed to receiving by being truly valued clients of Lorraine and her colleagues!! read more

Such a great branch to visit! Especially love working with Jennifer Quintero, she's so knowledgeable and ensure she's doing the absolute best thing for you. Known her for years now and I always feel comfortable talking to her about my personal and professional needs. read more

My insurance agent Jennifer Quintero has helped me along with my friends and family for all of our insurance needs. She is very knowledgeable and I always recommend her to new people who are looking for an honest and smooth insurance purchasing experience. read more

Lorraine has always been very helpful with any inquiries I've had in the past 5 years. I will be keeping my 3 vehicles insured here. Thank you for your service! read more

Lorraine Lopez is the best agent in the business, you can count on her to be there when you need something. She provided the best customer service and always responds right away read more

I had some questions regarding my insurance, however, the agent I was recommended was able to help and assist my insurance needs. I was recommended to an insurance agent, Tiffany Na, she was extremly knowledgeabl, professional, and friendly! read more

I had an incredible experience with this State Farm Location. Crystal R was incredibly friendly and knowledgeable. They were quick and very efficient! Will definitely recommend this location to family and friends. read more

Such a great experience! HUGE THANK YOU to Crystal R. So professional, patient, and personable. I'm a new driver and she made the process so easy and understandable, I had so many questions and not only was she knowledgeable but so patient. Highly recommend STATE FARM TO ALL! Thanks again!! read more

Thank you Crystal R! Dealing with insurance can be a pain sometimes but a special thanks to Crystal for making this process so much smoother and better than any other agents I've worked with. She has great customer service and very knowledgeable. read more

Jose is the epitome of Customer service he went above and beyond to make the insurance getting process easy and streamline.

I have had amazing customer service from this location. I have been a State Farm insurance for years and this location is by far the most helpful. Tina was very courteous, understanding, and effectively helped me solve my problem in a quick and efficiently! Tina was very patient and understanding and guided me thoroughly to resolve me issue. I would highly recommend any of my friends, family and or strangers to switch to State Farm and to do so here! read more

This has been by far the most pleasant customer service experience I've had with a business. Crystal R. definitely represents this company. She was friendly, patient, polite and most importantly knew exactly what she was doing. She explained all the polices clearly and got me exactly what I needed with no strings attached. Five Stars read more

Crystal is the best! She always answered all my questions in a timely manner. She has amazing customer service. 10/10

Thank you Loraine!! You been the best agent for the last 25 years! You really did a great job helping my family and I. I tell all my friends and family everywhere I go "call Loraine at State Farm!" Thank you again! read more

Sarah Thompson has been my Agent for over 3 years she's very knowledgeable and professional. She answers all my questions, and makes me feel confident I'm in good hands with State Farm . I'm extremely HAPPY! Thank you for your wonderful service! read more

After cycling through several insurance agents over the years, I finally found the perfect fit. State Farm is obviously a best in class insurance company but the agent team that you work with is just as - if not more - important than the company they represent. John and his team are some of the most knowledgeable professionals I've ever met. Most importantly, I feel that they are trustworthy, extremely friendly and easy to work with - qualities that are not always easy to find. I've had to purchase several policies for our cars and home and it's always been so much easier than I expected (based off past experience). I highly recommend John Sinner and his team for your insurance needs - stop messing around with amateurs and give these guys a call! read more

I was a insured by State Farm for over 10 years. I normally paid for 6 months at a time. During the pandemic, I had called to make a change to my policy to make it more manageable as I was out of work. I wanted to make monthly payment instead. The women I spoke with said someone would call me back because they were about to close. I waited a week, and no one got back to me. Service has definitely declined. I am now insured elsewhere. read more

My husband and I have been Insured with John Sinner State Farm , got over 20 plus years. Not only do we have our Auto but we have home and life Insurance, I can't begin to explain how amazing the team always treats us. Andres Agraz, Lorraine Lopez have always gone above and beyond to help us when in need. I want to thank Andres Agraz for always giving the best advice plus the best savings read more

I have been with State Farm for over 20 years and I haven never gotten great service as I have gotten from Jennifer Quintero. She is so kind, patient with all I have going on and knowledgeable of what ones needs are and what coverage would be best for my family. She work tirelessly to get you prompt results and never leaves you hanging. She is my go to person for all my Insurance needs. She is a un replaceable asset to John Sinners Office. read more

Such an incredible agency. We have been with them for decades and appreciate all their help. We have all of our insurance needs with this agency. Lorraine helps us the second we call and is very knowledgeable. read more

To say that switching to John Sinner's agency was the best decision we ever made is an understatement. Since switching our family has received excellent customer service. Our agent is Jose and we couldn't have asked for a better agent. He is honest, caring and goes out of his way to help you. He is always willing to answer our many questions and never minds when we call him to make changes. He was especially understanding when we needed to make changes due to a family loss. If you are looking for honest service, someone that cares about you and is willing to help you then look no further and call Jose! read more

I'm 45 and have had State Farm since I was 16. I love John Sinners office all the staff is efficient and knows what they are doing. Lorraine is the best she has been there for me with all the accidents I have been in, guiding me every step of the way. Yes like a good neighbor State Farm is there but this crew feels more like family. read more

This is the place to go to for your insurance needs. The agent has been in business for over 40 years and is consistently a top producer, as made evident by the numerous awards throughout his office. Friendly and very helpful staff. read more

I've been with State Farm insurance for a couple of years now and I always get amazing service from my agent Sarah. Anytime I have questions or concerns she always does her best to help. Furthermore, she informs me on new services offered by State Farm and makes my experiences hassle free. Thanks again Sarah! :) read more

I've been getting my insurance from here for years until recently one of the staff tried to make a pass at me knowing I'm a married woman I felt distrusted and appalled he was a short hispanic fellow read more

Great choice of insurance agency! I just moved to LA two weeks ago, and had been doing tons of research on what insurance provider to go with, as I just leased my first car ever. Lorraine over at John Sinner State Farm made it straightforward and simple for me to pick out my plan, and feel confident in the choices that I made during this big transition. Many thanks to John Sinner and co. for helping make my move to LA & driving life seamless!!! read more

One motivation for writing this review is my reaction to a highly negative online report about John Sinner State Farm Agency. I have been with John Sinner State Farm Insurance for about 40 years. When I initially met John years ago, I told him integrity, service and reliability were the three most important things I look for from an insurance agency. John and his staff have always been reliable with exemplary service and best of all, impeccable integrity .When I want to talk to John, he speaks to me directly or always calls me back in a timely manner. His office staff handles basic policy issues seamlessly but know when to refer a matter to John when it merits John's attention. Hold wait times never exceed a minute or two. About two days prior to, I believe, the Northridge earthquake, I called John to discuss earthquake coverage for my house. I decided to purchase the policy and John locked the policy in, starting the same day. Immediately after the quake, in a semi-panic, I ran down to John's office to pay for the policy, since I had no documentation that I was insured for earthquake on the house nor proof I paid anything for the policy. Not to worry, I was covered and State Farm made a substantial settlement. That was integrity. Last year, I attended a memorial service for a friend was also a long time John Sinner client. The service was 100 miles away, but John also attended to pay his respects to the family. I trust John's counsel and advice as a kind, caring knowledgeable man who is able to bluntly "tell it like it is" when I needed to hear the truth even when it is uncomfortable for me. read more

I've had State farm insurance for years and i always get amazing service from my agent Lorraine.

Have all mine and my families insurance here! Such wonderful service! Just recently had an auto claim and found the ladies to be quite friendly and helpful! Like a Good Neighbor State Farm is there!! I would definitely recommend them! read more

In May of 2014,my husband & I opened up an auto insurance policy as well as a renters insurance policy w. John Sinner (a state farm broker).The goal of working with State Farm over Mercury was to get better & more reliable coverage as well as better customer service.The initial set up was simple & very friendly(promising).Our representative seemed to understand & meet all of our needs.The biggest of which was the need for coverage on our off road vehicles(a quad & dirt bike) that we park in our garage when not in use.We were assured that since they were not street bikes(only off road vehicles) that they would be covered under our renters policy and there was not a need to carry another auto policy for them.Keep in mind that we also had an auto policy for both of our vehicles with State Farm so adding an additional coverage would have been very simple.Over the course of our short relationship with John Sinner we expressed issue after issue with the coverage and customer service.Continual changes in rates that were not explained was the biggest issue.As a consumer,we don't know what we don't know so we would call to ask.Each time we would reach out to John's officer we would sit on hold for at minimum 30 minutes at a time & bounced around the office like a hot potato(never being able to speak with John himself).Those were the general issues.. On February 21, 2015 my husband and I were robbed.A young man stole our dirt bike right out from under our noses.It was a complete violation of our privacy and dignity.People are very shameful.But like good, responsible tenants and vehicle owners,I had a glimmer of hope as we had been paying into a renters policy with coverage on our garage contents(including our dirt bikes).So,we went ahead and filed a policy report with the LASD and immediately filed a claim with State Farm.The rep over the 800 # couldn't provide any coverage information but ensured us that our claim was stated and our Broker would contact us on Monday to hash out the details and steps in claims process.Of course John Sinner's office did not contact us.I called & again sat on hold for 40 minutes.I had to hang up and call back to even get someone on the phone.After complaining enough,I was finally able to speak with John Sinner directly.I explained the situation at hand & the specific circumstances of the policy that we purchased with his reps and additionally our disapproval of the poor customer service we were receiving from this office in a time of need.He told us he would personally look into all of our issues further and dig into the claims department regarding the theft.He explained at that time that off road vehicles aren't typically covered under a renters policy but since we were sold the policy by one of his reps under false pretenses, that I would likely need to file a formal statement with claims stating exactly how the policy was sold to us.My husband and I are were obviously furious that we were paying into what was sold to us as coverage for our machines (but really wasn't).At that point we had our hands tied and we relying on John Sinner to come up with a solution with the claims department. John indicated that he would get back to me no later than Wednesday with some resolution to our unfortunate situation.As usual, he didn't do as he said he would.On Thursday, I did receive a call from him.After greetings,his first words were "you're not covered, and there's nothing to do about it".I was floored & disappointed. He said "you needed a separate auto policy to cover the bikes, we are not responsible for you decision to not carry the proper policy". (As I mentioned above, we have our auto policy with State Farm too... it would have been very simple to add the ATV's had we been advised to do so) After going round and round about the gross neglect & misrepresentation by his employees, we were getting nowhere.John's attitude and customer service in our trying time were horrific and getting worse by the minute. My request to John was at minimum to reimburse us for the renters coverage we were paying through our time with state farm as we were not getting the coverage we were promised.He said "no, I will not do that". He told us multiple times "there's nothing you can do". John Sinner and his team at State Farm lie, cheat and steal from their clients.They also allow their employees to sign for their customers insurance policies.Wouldn't that in itself make the coverage invalid? My husband and I are honest, loyal customers that pay our bills on time and work hard for what we have.We would expect and hope that our insurance broker and other carriers of service would be just as honest and loyal.We rarely have issues and no accidents.. but when push actually came to shove and we needed to bank on our insurance coverage we were denied, hands down, no questions asked! read more

John Sinner's State Farm is absolutely an outstanding insurance agency. I have dealt with them for many years. I own a small apartment complex in Bakersfield, CA and John Sinner provides my Apartment Policy, and other insurance as well. Their entire staff is consistently highly competent and courteous. They are always responsive and willing to help. I especially appreciate the outstanding service provided by John Sinner's agency because I have dealt with other State Farm agents, both in New York City and Washington, DC. Unfortunately my experience with the other agents has been very unsatisfactory. In the past several years I switched State Farm agents TWICE (once in NY and once in DC) due to the rude way in which I was treated. JOHN SINNER'S AGENCY IS ABSOLUTELY THE BEST. YOU WILL NOT BE DISAPPOINTED !!! read more