My family and I came in for dinner before our movie at Olino Theaters at 6:45 PM. We were greeted promptly and sat immediately. Our server was pleasant and took our order within minutes. We were worried about how long it would take to be served because our movie started at 7:45 PM but again were pleased to be served within 5-10 minutes! We even had time for a quick shake for dessert. Delicious Oreo shake! Burgers were great and cheese bacon fries on the mark. The reason for only 4 stars is our fries did not come out until we were almost done with our burgers. We will definitely return. Great service and great burgers! Thank you for opening in Kapolei!! Also want to comment on the arcade - good size and a terrific option for the kids while visiting the mall. read more

I came here on a Friday afternoon with my 18 month old who loves to be out and about. We've been here twice before but never interacted with employees until today. I purchased a playing card during our second visit and my daughter enjoyed the lights and sounds of the games, as well as pushing the buttons. During our third visit, I decided to order a beer that I would drink as I followed my daughter around the game floor. Ashley was our bartender and she was awesome! She was extremely pleasant and accommodating. She invited us to sit at the bar, explaining that even though it was a bar area, Johnny Rockets was a family environment. As always my daughter enjoyed walking around the game floor and playing the occasional game. I ordered some fries to split with my daughter and it arrived quickly. We both enjoyed it. Again, Ashley was awesome, she served me several beers throughout our visit and was always sweet to us, even engaging with my daughter. I recommend this place to people that want a relaxing, fun atmosphere for kids. I also got to watch some college football too. bonus! read more

Johnny Rockets - Diners Near Me - Kapolei, Hawaii

Yummy milkshakes, sweet workers! Not too busy but came around 9:00pm. We came in to get milkshakes to go and in less than 5 min we were out the door! Definitely recommend it ! read more

I have to admit that I wasn't expecting more than your standard burger place but wow! The food arrived rocket fast and was really tasty. I ordered the BLT with a side of cheesy bacon tater tots. The bacon was crispy with layers of fresh lettuce and tomato on lightly buttered sourdough bread. So fresh and delicious! Tater tots are my new favorite side and I've ordered it at a number of places. These were covered with cheese and a generous helping of bacon bits. My friends ordered burgers and raved about their meals as well. Our server was sweet and very attentive, refilling our drinks without being asked and checking up on us regularly without intruding into our conversation. Definitely a 5-star experience for a mid priced diner. I'd recommend it to anyone. read more

Prizes are sub-par compared to its competitors for same price range. Bartender was friendly, as a celiac, i did not feel comfortable enough to order food. Drinks at bar pricey, but good. read more

Went there this past Saturday seating was fast for our party of 6. The price of the burgers were kind of pricey and it was ok nothing to rave about. For the price of the burger you figure you get fries with it but you need to order that separate. Onion rings were ok and the loaded tots were ok as well. Kids enjoyed the games but as far as food wise probably chuck e cheese would have been better. No fruit punch only lemonade but they said they were adding that soon to the menu. I wouldn't eat there again maybe just go back there for the games. read more

I went out with a friend, he ordered a cheese burger and I ordered chili fries. It was TERRIBLE!! I mean the burger looked like it belonged on one of those sad burger commercials like you just took it out of the icebox and warmed it up. The burger bun looked like it was suffocated, the tomato was warm also with the lettuce that was shredded. For the cheese it was so cold, literally the burger tasted like it was frozen. And for the chili cheese fries, the fries were soggy, i could taste the cheese more than the chili. The cheese and chili were so drippy. The food also took like 10 minutes to get to us. They never once asked if the food was good. I mean who could mess up with a cheese burger and chili cheese fries?!?! JOHNNY ROCKETS! read more

I really like this place. The food is mediocre but I consider it comfort food. I love the tater tots and French fries. They keep the place really clean. The kitchen looks spotless from the other side of the counter -- that's a huger thumbs up for me. The arcade games are great and tons of selections to choose from. The service is great as well. I like the bar area and love having a few drinks there given the prices are pretty decent. Although the lighting in the bar area is too dark-- need more lighting because it brings the mood down hence why the seats are always open. Maybe add more televisions? read more

Our waitress Amber likes to throw our straws and eating utensils on the table without apologizing. Small kine rude..

Aloha, 1 The burgers are great 2 Atmosphere great 3 Great for groups 4 Great for families 5 BAR is wonderful 6 A little loud with all the games 7 Some staff need some work YANI my server was AWESOME!!! I would come back it was a great place to hangout, play games, eat, and drink at the bar. Loved it!!!! read more

Me and my boyfriend came here for a nice lunch. The lady was very nice at first but when it came to getting the receipt, we asked if we could split the bill. And all of a sudden her mood changed into being rude and disrespectful. Good food bad customer service!! read more

The service was awesome & the burgers were tasty. The shakes were delicious, too. Definitely will go back bc the kids enjoyed it! ROCK ON!!

The Oreo milkshake was amazing I'd give that 5 stars but their food is terrible I'm surprised they're not out of business. The burger I got buns were soggy my wife's onion rings were soft and mushy. For the price you pay it is absolutely terrible besides the Milkshake read more

Awesome food and cool atmosphere! Our waiter Rafael was amazing and gave me everything I wanted - including a Peanut Butter Banana Chocolate shake! Great experience, will definitely come again! read more

From the beginning, it took a few minutes for the staff to welcome us, then we were seated. 10mins from order to deliver but 30mins for 3 milkshakes. The chili bowl was cold by the time my friend got it, the fries and onion rings didn't have flavor really. Only check has gone smoothly and in a timely manner. read more

Glorifed Chucky cheese, I honestly would take my family to chucky cheese. Fires tasted as if they were once cooked then stored in the fridge then microwaved. Don't waste your time or money here. Service was short of decent. With a half renovated building. read more

Smokehouse burger was delish. So was the mushroom swiss burger. We will definitely be back... waitress was really nice, there was alot of help from the other staff members.. also, onion ring was the bomb!! read more

Went here on a Friday night, of course the mall itself was packed but when entering in to get a table this place was not even busy...though we were told the wait was 45 minutes. What made it confusing was that there was like 3 open booths (just needed to be cleaned) and still, a 45 minute wait? Okay...well, we hung around and waited since we had to kill time for a movie to start. When we finally got called in, the table wasn't even prepped for us to sit, the host (although friendly!) apologized and wiped it. Our server was Pat, at first he was cool but as dinner progressed, his service went down hill. He seemed to be stressed with the little amount of tables he had around us. He was a little over powering in his manners and gave no time to really connect with us as his guest. Coming in with restaurant experience myself, it's ALL ABOUT CUSTOMER SERVICE! He didn't even check on us to see how everything was going, we kept having to flag him down for his attention. The food wasn't even good, we were all just hungry after a long day of work so we ate anyway, plus we had to wait 45 minutes to start! Pat asked if we wanted dessert and after saying no, he QUICKLY brought the check our way. Quick tip...dessert are add ons, give customers ATLEAST 15 minutes after they've eaten dinner to think about dessert! Of course you won't get anyone (or some) to buy if they literally just finished their dinner...anyways, management needs to work on their staff's attention to customer service. I definitely won't be going back to this place. First and last time. read more

I would give this place a 0 if it had that option. I walked in here and saw the sign that said "please wait to be seated" I abided by that to be respectful. I looked at each of the workers at Johnny Rockets to see if they would acknowledge and no one even came up to me. So I sat myself down and waited for someone to help me, mind you there was only 2 couples and 1 family sitting in the dining area. It was not busy at all. A waitress then came up to me and said "Oh I'm sorry you will have to wait." I told her that I've been standing by the sign to be seated but no one helped! I was so irritated that I walked out and accidentally left my shopping bag. Not even 5 minutes later, my shopping bag was gone when I came back. I contacted security and the manager at Johnny Rockets named Fernandez. Fernandez told me he would contact me the next morning and I have waited all day to have an answer. I had to call multiple times to contact him and only his employee picked the phone up and answered. She said that he is busy and can't answer the phone at the moment. She also said that Fernandez told her they couldn't be able to see the full video because the camera wasn't able to reach to where I was sitting. It seems kind of weird for them to say that. They could've at least looked at the camera to see if someone was carrying my shopping bag out the door. I felt it was so wrong of him to tell me a day and time when he will follow up and did not absolutely stick to his words. Don't say anything at all if you can't do that. From loving Johnny Rockets ever since I lived in California to wanting to give this place a 0 is just very disappointing, isn't it? Because I will never come back here and I will tell every single one of my family and friends about how my experience was here at this particular place. Please don't trust this place, it's not worth your time because you may experience one of the worst customer service ever. Mind you that I am a front desk manager, myself, and my goal is to make sure all my customers receive the best customer service and they are satisfied as they walk out the doors. read more

Great place for kids! Still clean and shiny! They are still learning the menu, but the servers are working hard to make everything great! Fun place... great for lunch. read more

Horrible customer service would not recommend coming here. From the beginning to the end and they forgot to bring us some food .

Last minute decision to go here for my sons birthday and it was a great one! Our server was Chuck and he has the best! He helped us with his recommendations on the food. When the food came out he said he wasn't happy with the outcome of the pizza crust and gave us a discount, he said it wasn't up to his standards. Excellent customer service all the way around. read more

A series of unfortunate events: I ordered the double bacon cheddar with fries. They gave me a single. They took my tray and brought me back a double... forgot my fries this time. They bring me my bill... and I shit you not THEY PUT "BACON CHEDDAR BURGER $9.89 with SIDE BEEF PATTY $3.00" um that totals out to $12.89 for a burger that I ORIGINALLY ORDERED THAT COST $11.99. Don't try to play me for my money. And on top of this they're attitude and service was horrible. Wouldn't recommend this location. read more

We came at a busy time for lunch on Black Friday but we were still seated right away and got our order taken quickly. This place is huge! There's a restaurant area with seating inside and out, counter and bar seating, booth seats with individual TVs, a party hosting area and of course the arcade and prize section. I was surprised at their extensive drink menu and their happy hour runs from 11am-6pm. We ordered the single Bacon Cheddar and Route 66 burgers with cheese fries. Burgers come by themselves so any sides need to be ordered separately. The burgers are on the smaller side and they're good but certainly not the best I've ever had. I recommend getting the double if you're feeling hungry or if you eat a lot because the single won't be enough. The service was average. Our server was really friendly but I feel they were short staffed so we had to remind him of things and he sort of disappeared at the end catering to other tables. I would definitely come again though and would give this place a solid 3.5 stars. read more

Disappointed they don't accept their own coupons. Emailed corporate with no response. Food was just ok, kids enjoyed the games.

We went for my daughter's birthday party. Purchased the party package $19.95 per person which included $10 for ticket games and unlimited video games plus food-mini burgers, fries and shakes. The asst. manager loaded our game cards, but when we used it the cards were not loaded with the $10. After telling her, she claimed she had to call and email their IT guy to fix this issue. This took 10-15min. She still couldn't load the cards. Her resolution was to have employees follow my party guests and swipe their employee card in order for my guests to play games. After becoming upset, she then spoke to her manager who gave permission to manually put on the $10. Which I was originally told she could not do. The next day I called and spoke to the manager (When I learned he was the one that made this decision to manually put the money on the card). He offered apologies and said he would add points to our game cards (waiting to see if this will happen). But after 30 minutes of making my guests wait to fix their game cards was unacceptable and I will not be a returning customer. read more

Not the first time we came here... brought some of our good friends from town to enjoy some games and food, first off we go in and the hostess looks like she doesn't wanna be here and just looks irrahz. Tells us it's going to be a while... no problems we can let the kids play games and chill. 30 minutes go by and I check to see what the status is, and there are two open booth style seating areas. I ask the hostess if we can take them cause the kids are getting hungry. She looks at me and says let me ask the waitress first. She comes back and says oh sorry they are for separate checks parties so I say we are paying separate anyways so that will work. Then she comes back and says oh we gonna clear two tables side by side so ur party can be together. I said okay that works. We wait another 10-15 minutes and the two tables are not cleared so I go back to the hostess and tell her we will take the two original booths cause no one cleared the other two tables for us. She gives me a irritable look and say wait let me check with the waitress again...... she comes back and angrily grabs a bunch of menus and says follow me. Unreal. First time real sheddy customer service. On the bright side for a good as usual. read more

This past Saturday we decided to check this place out. As far as pricing and food it looked awesome, but it would've been better if we got to try. My boyfriend and I walked in and since we had our 7 month old daughter with us in her stroller, we opt to sit outside because there were tables and chairs outside. The hostess gave us our menus and we sat there for about 10 min when another family of 3 came and sat outside as well alot further from us and got their order taken before us, mind you we did not even got drinks! Noone came up to us or even checked on us let alone our table was right in front of the entrance!!!! I know this store is fairly new and just opened recently but seriously if we were there first why didn't we get served before the family that came 10 min after us. This is unacceptable and to make matter worst the hostess never looked or made eye contact with me i stared at her to see if she remembered seating us at our table and she kept her eyes on the tables that were inside the restaurant. We waited another 5 min to see if the waiter was going to come and check on us after taking the other family's order and she walked past us! I wish i had gone live on facebook or something but i wanted to be as civil as I could be because we were hungry and mad . read more

First time here. Had a couple drinks and a burger. Kinda noisy atomosphere but expected due to arcade games. Great quick service. They did an awesome job at customizing my burger and had friendly service. The burger was delicious! They constantly asked how I was doing. read more

Both times I've been to Johnny Rockets, we've had good service. The food is pretty good. Not many burgers to choose from but you can choose different sides rather than just French fries. Be aware the prices are for just the burger. Sides are sold separately. The shakes are freaking good though!! Sometimes they have shakes that are not on the menu - so doesn't hurt to ask. read more

We walked into the restaurant and stood for a couple minutes before someone told us they would be with us soon. The restaurant was slow and we were the only customers waiting to be seated. A couple other workers walked by before someone came to the podium and asked how many of us to be seated. No smile and barely a greeting. The lady seemed irritated at having to seat us. Then another guy showed us to our table. Our waitress approached our table and asked if we wanted anything to drink, still no smile. We ordered and it was once we got our food that we received the first smile when she drew one on our plate. Having previously worked 8 years in the service industry, I know that a smile goes a long way. Part of being in the service industry is the understanding that in exchange for a customer choosing a place to patronage the establishment will provide friendly and hospitable service. Our server did not become friendly or hospitable till after we received our food and by then our experience was already soured. The food itself was mediocre and did not justify the price tag. Not planning on ever returning. read more

This place is a nut house. Their only saving grace is that what kid doesn't wanna play games. Everyone is walking around like a chicken without a head. Not to mention, the hostess was amazing, but seated us at a two top with the option for a high chair. We agreed only after we sat they were "out of high chairs" too. This resulting in my 5 year old sitting on my lap. There were several open seats with trash on their plates at the bar which is first come first serve. Great, we'll move there. Only an ignorant haole lady advised us once there that they were done eating and her kids were playing so they were still "using" the seats. I said but ur done eating, she said ya but we r still using the seats because the kids r playing. I was soooo irritated. I told the hostess who agreed how ignorant that was and she was willing to go ask the lady to move. I declined only because I didn't feel like getting into any mishaps. All in all, it's just nuts there. Too unorganized and crazy. They need to figure out some kind of system so that people aren't aimlessly occupying seats so their kids can run around and play games. It's just freaking nuts. Most likely will not be going again which is disappointing because the food wasn't all that bad. read more

So, I called for more information about birthday packages & there crazy manager told me the date is available but I need to come down that same day to make a deposit ASAP.... not just any deposit but 1/2 the total due. (I didn't order anything yet). Without additional information about what they offer for birthday parties- I said hell no. We had a blast up the street at FUN FACTORY KAPOLEI... screw these scamming managers who only want you to put money down for absolutely NOTHING more than what's posted on there website. They go by 2 different names FYI ---- bye read more

Got seated outside and waited about 10 minutes for our waiter but no one came. Then a table opened up inside and they seated someone else and served them about a minute later. So we stood up to leave and no one even blinked a eye so we left. Worst Service Ever. Never going back there. read more

Wife, son and I went to have dinner there and asked for a booth next to the game area so we can keep an eye on our son. Was told by hostess they only sit big parties there. Funny, cause we've been there numerous times and always sat there when booths were available. There was only one or two families there when we arrived. Asked her again; she refused. Said it was restaurant policy. Asked for manager and he also refused. Told him we've been there numerous times including last week and were able to sit by game area booths. He refused. We will not be going back there ever again. read more

Tried this place for the first time. Upon arrival hosted didn't bother greeting and asked how many. Said for two and her response was it's going to be a 15-20 min wait. In my head I'm thinking are you serious? There are about 10 open tables and you can't sit us down now? So I asked if we could sit at the counter because no one was there and apparently there was no wait. So what's the difference? she said that's fine. Once we got to the counter the manager asked if we really wanted to eat at the counter. At this point I'm a bit annoyed because it seemed like they didn't want anyone to eat here. So I was like yeah because the hostess said it'll be a 20 min wait and I don't want to wait. Then he's like yeah are you sure you don't want a table. Like wtf? Does this business don't want any customers? My boyfriend then had to stepped in to say something because he already knew what was going to come out my mouth by the look on my face. Finally he gave us menus, ordered and ate. I must say this place is better than five guys. However, the fries were overly salted. Other than that place is good but will not be returning to this location. Go to the pearlcity location where customer service is superb. read more

Why on a busy Saturday there is only 1 server with a 20min wait (waited more than 45min) with half of the tables not even full??? How are they going to make any money? How are they supposed to turn over the tables? How do they even survive? read more

Thought I would try this place out. Never been here before... this IAA probably my last time too. The hostess greeted us and everything. Sat down was greeted by our server Raf. Got our food and that was it. Server never came back afterwards. We ordered loaded tater tots never got utensils. Our server saw us eating with our fingers and nothing. We had to ask the hostess that was cleaning the table for forks. Only after we ate all of our meal, our server came. We paid cash just to get the hell out of there. There was 3 workers that were by the door when we left, NONE of them thanked us for coming. Was truly disappointed disappointed on this visit. read more

First time to Johnny rockets because of a friend's recommendation. Food was good, unfortunately when the burgers came and it was identified that the fries were not ordered. Instead of putting a rush on the fries they had me wait so by the time the fries arrived the burger bun was soggy and breaking apart. Should have went Ruby Tuesday or Chili's instead read more

I remember Johnny Rockets from the mainland so I had high expectations here. As usual when a chain comes Hawaii, it degrades in quality. Burgers were small for the bun and our fries came out cold-twice. Wait time was over 30 minutes. We will stick with Teddy's. read more