This was a very disappointing dining experience. The restaurant was not busy, yet there seemed to be an unreasonable number of greeters, all looking confused, and it still took far too long just to get us seated. After being seated, we waited about 5-7 minutes before our server came to our table. She took our drink and meal order, but our drinks didn't arrive until after our food was served. By then, we had been sitting at the table for approximately 45 minutes. Our server was very nice, but unfortunately the overall service was poor and lacked attentiveness. I was actually surprised that my husband still left a 20% tip. Sadly, the entire experience was frustrating and disappointing. I can't recommend this restaurant based on the service we received read more

Came at 9pm Friday after KHS graduation so of course it was busy but our party of 5 was seated within minutes. Our server was really good, I ran to the car after getting seated so missed her name but had all our waters on the table when I came back in minutes later. She also refilled our waters frequently thru the night (idn't expect that on a busy Friday night & most servers anywhere aren't even that attentive when slow). I should've got her name, but she's a local, petite girl. Now to the food. The keiki pizza came out quick and none of the kids liked it. That was a first anywhere, they love pizza but felt it tasted like a not fully cooked microwave pizza. The rest of our food took longer to come out!, like 20 minutes but we had chips and salsa we snacked out...mmm (Got a refill bag to take home too). The med rare sirloin steak was really tasty but was so small. The menu says 6 Oz but looked like 5 tops (my picture angle makes it look bigger). When that little amount of food is given those ounces matter! The triple dipper was pretty good, I had chicken crispers (perfect), southwestern egg rolls (too runny that night) & fries (didn't taste or look like had any seasoning). The hot boneless chicken wings were a bit cold but had lots of sauce. It was loud as usual but we were in our own corner. It was very cold, that's why I ran to the car to get the kids blankets but I could've used one too lol. The restaurant was clean, but the women's restroom had water on the ground in the 1st stall that traveled to the sink and 2nd stall some. I didn't go in that one to see what the issue was, but i didn't hear anything running. Overall it was ok, but our server was awesome! read more

Chili's - Sirloin steak didn't look like 6oz - American Near Me - Kapolei, Hawaii

Food... We come the .... -Mushroom Swiss Burger. Made with a homemade hamburger patty, Swiss cheese, generous amounts of mushrooms on a soft and buttery bun. -Street corn, there's an up charge BUT worth it! Which used to be on the Cobb, its bow served in a bowl. Let me say it's tastes even better! -Freshly made chips that's warm when bought to our table and salsa. By the way... Refillable Service.. 5/16/2026 @ around 4 pm It was busy around this time, early afternoon rush. However, service was amazing. I liked how my grandson keiki meal came out first and know that it wasn't sitting out it was hot, and the adults meals came out right after. Our waitress was efficient & attentive to our table. She checked on our table occasionally, refilled our drinks and chips & salsa. Mahalo to our waitress and the team at Chili's Kapolei for working together. One of our many dinning experiences wanting to return. read more

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Met up with some friends at Chili's. We ordered a bunch of Triple Dippers, Quesadillas, and Chips and Salsa. We all loved the Southwestern Egg Rolls with that Avocado dip. The Egg Rolls were done perfectly crispy outside and savory and slightly spicy inside. Our server did a good job taking care of us. It was a great way to relax and catch up with old friends. Definitely recommended read more

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Came in to use a gift card after not visiting for a long time. Didn't realize they no longer have a rewards program or happy hour munchie deals. Service was okay but could've been better. The brisket quesadillas were tasty. The Triple Dipper was just alright. Different from how I remember it, but still decent. Probably will return only if someone gives me a gift card again. read more

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We went to Chili's for dinner I got the burger and side onion rings my family ordered something else from the menu. Food was good and service was great food came out quick didn't have to wait long I think I got to go back and try the rest of the food but it's a good place for lunch and dinner read more

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Love coming to chilis for a little easy bar food. Usually not too busy if you come before dinner rush, waiters are usually very nice but they do tend to forget to bring extra sauces if ordered. We let our waiter know and she took it off our bill. Nothing too special about coming here, just a great easy dinner if you don't want to cook at home. read more

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It's been some years since we been here and glad we decided to come back. If anything stood out tonight it was definitely the service! Our waiter Chazz and another guy (maybe the manager?) I didn't catch his name - were on top of it! Super friendly, drinks always filled, fast and just overall what you would expect in customer service at a restaurant. The food came out really quick and fresh as well considering how busy they were. I will definitely come back more frequently because of this experience. I think the menu changed since I was last here as well. They have a large section from pasta, burgers, and Tex Mex. One more thing, the hostess's in the front were also very attentive and they gave us their attention before we even got to open the front door! read more

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Chanel, I would love to contact you but there's no contact on yelp besides the phone number and website. Please do reach out to me.

You don't have phone I have been going to chili for yrs and what I can tell you is the service is great,the food is very good the ambience is very pleasant at the bar also is good Every one there is very friendly amicable and the service any were in the restaurant is fantastic It's a great place to go any time of the day,thank you read more

My friend and I were craving burgers and we decided to eat at Chili's for lunch on Sunday, 5/25/25, at 11:30a. We were seated promptly by our host. Then our waiter Rob gave us our menus. We ordered our drinks. My friend ordered the Mango Iced Tea. I ordered the 1/2 Mango Iced Tea and 1/2 Mango Lemonade Drink. My friend enjoyed her lightly flavored mango tea while I enjoyed the sweeter combination of my mango tea and lemonade drink. Next, I ordered the Old-timer with Swiss Cheese Burger that came with fries. My friend ordered the Just Bacon Burger with Swiss Cheese and she added Guacamole to it. Our Burgers were cooked to perfection and it was juicy and flavorful with the lettuce, and tomato, and gooey Swiss cheese. My friend loved the bacon and avocado in her burger. We both enjoyed it with our fries that were crisp, seasoned, and hot. We added ketchup that enhanced our bite. Our server Rob was excellent, always checking up on us and attending to our requests. I also ordered their Smash burger meal with fries to go for my husband. All in all, my friend and I enjoyed our Burgers and fries and ate the whole thing. We were absolutely content and stuffed. Our service was wonderful as well. We will indeed return for more burgers in the future. read more

Chili's - Oldtimer® w/Cheese (Swiss Cheese) - American Near Me - Kapolei, Hawaii

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I hadn't been to a Chili's in SO long! My first job was as a hostess at a Chili's in CA and fell in LOVE with the Buffalo Chicken Sandwich. I was so excited to see that they add the sandwich back to their menu and it was just as good as I remembered! The service was really good. It was me and a friend with a total of three kids so it was a bit hectic. Our server was patient and attentive. Not once did we have to search for her, she was always around. Overall the food was great and I can't wait to go back haha read more

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WAY better than the Waipio location. Better service and for some reason Waipio doesn't have all the menu items. I love the street corn and I went two weeks in a row and both times it was unavailable along with a couple of other items. I went to Kapolei and they consistently have everything! read more

My wife's girl friend Cheryl took us to lunch. Chili's interior hasn't changed since I last came here before Covid. Clean and comfortable. A bar like atmosphere, but it's well lit so you can see what you're eating. The also have outdoor seating. Very spacious. We were first to be seated when they opened. Our server did a good job, as the restaurant filled up. We you could hear conversations from other tables about the new Don Don Donki. The restaurant quickly filled with patrons. I ordered the small rack of ribs with corn on the cob and mac and cheese for my sides. The ribs had a sweet and smoky taste. A tad dry but I liked it. The corn was a whole cobb on a skewer. And the Mac and Cheese served in a small ramekin was gooey and cheesy. Also ordered a side order of 8 piece wings. Although it was good I wish it would have a crispier crust. Enjoy read more

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We love Chilis Kapolei, our favorite Saturday night go to place. Food is always consistent and delicious. Love the bold flavors! The appetizer always a must. Services mostly great, some night are really busy but servers are always friendly and kind. The ambiance is welcome, and the booths are very comfortable. read more

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Our server was great, service was fast, food is always good, and the environment was mellow. I love when they sing happy birthday, everyone was so energized read more

Solid, I like chili's. This one is a bit expensive. Endless chips and salsa is the best!!!!

Replying on my 2 star review I left 15 days ago.... Guest manager Chanel replied to my post almost immediately and was very helpful on our issues we had with our meals. We will give chili's another opportunity when visiting next year. Thank you! : ) read more

I love this place. The servers are always friendly and the drinks are good. Plenty of seating and short waits even when they're busy.

My experience here was honestly terrible. From the moment we sat down, the service was already a problem. My waiter showed absolutely no sense of urgency the entire time. I waited over an hour just to get a single drink,lInstead of checking on her tables, she spent most of her time standing around talking stories with her coworkers, completely ignoring the guests who were actually waiting for service. It didn't stop there. When my food finally came out, my chicken bacon ranch nachos were cold, like they had been sitting out and forgotten. On top of that, my niece and nephew didn't get their meals until 20 minutes after everyone else at our table had already been served. Watching two kids sit there hungry while the rest of us were eating was frustrating and unacceptable. By the time everything finally arrived, the entire experience was already ruined. Nothing about this visit felt professional, attentive, or even remotely organized. This level of service is not just disappointing -- it's unacceptable and needs serious improvement. read more

SO HAPPY we came to this Chili's tonight We never visit Chili's because we honestly thought it was mediocre American food... but we happened to be passing by and decided to give it a try. We were not disappointed! The service was great from the friendly host to our server ROB. Both individuals had great communication and social awareness; there wasn't a second where we felt like we were not being taken care of. Rob is one of those people who were meant for customer service -- just awesome... a very memorable dining experience in the best way. The food was awesome! I am incredibly picky so we decided to just start out with the Smokehouse combo for variety -- our 3 choices were baby back ribs, bacon chicken ranch quesadilla, and chipotle crispy chicken crispers. Every single thing on this platter was DELICIOUS. I was not disappointed one bit. Truly, I will probably order this every single time we come back. And we will definitely be back. read more

It's a shame that they closed some of the Chilis on the island since it's so good. Made the drive out to Kapolei for some Chilis and we were not disappointed! The waitress was kind and friendly and made sure to frequently check in on us. The Triple Dipper and Smokehouse Combo is the go-to if you're super hungry, wanting to share with someone, or if you want yummy leftovers! My sister devoured the burger and the fries! The chips and salsa are always amazing. The surrounding tables were filled with unbussed, dirty plates but other than that everything else was perfect! read more

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I had the Cajun pasta with grilled shrimp. The pasta was cooked perfectly and the shrimp was seasoned nicely. The meal was very delicious and I thoroughly enjoyed it. Service was also very good. read more

Chili's - Cajun pasta with grilled shrimp - American Near Me - Kapolei, Hawaii

The food is ok. Prices have gone up more than I hoped since our last visit. The service was excellent as usual. Never a question of a 20% tip here. Ambiance is good. I think we all know how it is inside. TV's and music and sports! Whats there not to like. read more

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Went on a holiday Monday in the afternoon, was seated right away. Waitress was nice and attentive. Food came out quick and was good! read more

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Food and service were great! Our waitress was very sweet. We didn't like being placed my the bathroom because it smelt like a bathroom during our whole meal. read more

Chili's - American Near Me - Kapolei, Hawaii

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Loveee their triple dipper, always hot when it comes out. Gets busy & their wait times can get a little long. Some servers need to learn to smile when welcoming people in & not just eye people out tho. Simple hello would be great. Place always looks clean tho. read more

*FYI - HAWAII CHILI'S NO LONGER PARTICIPATES WITH REWARDS THRU THEIR APP!!* (or at least that's what our server told us) Honestly, this was the worst meal we consumed this whole year. It was as if the food had been rolled in salt and doused in a salty sauce. We have eaten at the Waikele location many times and ordered the same dish, yet the one we were served at this Kapolei Chili's was INEDIBLE. Even while sipping on a cocktail, the food could not be consumed - that's how bad it was. The manager did comp the meals, but what a waste of a dinner date. We were told there's no way they could change the preparation since the food was brought in pre-seasoned and frozen. Meaning, Chili's doesn't even make the damn thing! The front end of our meal was out of the ordinary as well. After being seated, we waited well over 10 mins for a server to acknowledge us. There was a table that came in 5 mins or so after us and they were greeted and fed well before we were. Once we finally got some service from someone who said she didn't wanna take our table, we didn't receive any food for over 40 mins. I'm assuming we had been seated in a rotation section, but either way, the customer should not be shafted just because you all don't have your process in order or you're feeling like not working today. Never going back to this location and this is why we haven't dined in here for 5 years! The last time we came was outright atrocious with the server forgetting countless little things, even that she took our order already after coming back 20+ mins later asking if we were ready to order. After one hour of nothing coming to the table, she tells us the kitchen was closed so she couldn't make it right. Really... this place has been removed indefinitely. read more

Service was excellent our server was Quinton. Thank you Quinton for giving us excellent service, food came out quick and delicious. Have a blessed one. read more

5 Stars We love coming to this restaurant and make it a point to visit a few times a month. The food is always consistent and delicious, which keeps us coming back. The service is excellent--friendly & attentive. However, I do wish they would address the air conditioning in the bar area. It's often uncomfortably cold at the tables and bar space on the pick up side - which can make it hard to fully enjoy the experience, especially during longer visits.so don't sit on that side of the bar unless you have one hoodie. Despite that, it's still one of our favorite spots, and we highly recommend it for great food and a welcoming atmosphere. Fixing the AC would make it perfect! read more

It's Mother's day and they are full full but our waitress took our order fast! And our food came out fast. I was not expecting quick service. And we had a super good waitress named Hope. She was so good. read more

One of our go to places. The menu has changed from what was originally offered but this place offers a variety of entrees to please everyone. I like to sit in the booth or at a table. The stools are hard to sit on after a while. read more

First time dining at Chili's and it was a great experience thanks to our server, Chazz. He was incredibly attentive, friendly, and went above and beyond to make sure we were taken care of. He even brought us chips on the house, which was such a thoughtful surprise. Service like that really makes a difference--he made our whole dinner enjoyable. Mahalo, Chazz!! read more

Location is in Kapolei next to McDonalds. We called ahead for a party of 10, they said they were able to accommodate us. As we got there, they checked us in and seated us right away. It wasn't busy at all. We started to notice that it was really hot in there. About 10 minutes later, I asked if the air was on? The waitress said their AC was broken. We decided to stay even if it was hot. She then took our order. Everyone's drinks came except for one person. We had to ask for it. She eventually brought it 10 min later. Then, Everyone's food order on our table came except for two people (they were children). The two people ordered pasta. Everyone was done with their food but the pasta didn't come yet. Eventually it came and getting ready to leave. They still charged us for it. Not sure if we will be coming back to this location again. read more

My daughter and I always seem to go to this location because we like to venture out We always eat an early dinner because we have to get up early. Anyway, I got the explosion salad. This was filled with lettuce, corn, chicken, pieces of tortilla chips and a tasty sauce you can drench on your salad. This was so good. I literally had like 3 or 4 cups of mango iced tea. So good.. Service was good. I would come here kvyand over. Plenty of parking around the restaurant.. read more

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We waited 40min after ordering only for our food to come missing an entrée than had to wait an additional 20min for the missing entrée to come while everything sat getting cold. Will not becoming back to this place read more

Chili's - Anyone seen my missing half rack of ribs back there in the kitchen? How embarrassing i would think its a main Entree but maybe its just me - American Near Me - Kapolei, Hawaii

Went for lunch with the whole family ( about 26 people ) the day before Father's Day. Awesome staff and delicious food at an affordable price. We had excellent customer service by Aaliyah- Kaylynn. Very nice, friendly and accommodating. Servers were calm and professional with our large group. Definitely will be back! :) read more

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Akin gave me a lot of refills and it was so awesome. My food tasted better because he was serving. Good food.

Dined at chili's on Sunday for the first time. There was a 20 minute wait which I didn't mind. Not sure if they allow people to use their outdoor seating but no one sat outside. Ordered a triple dipper with original crispers, honey chipotle crispers and sliders. Chicken quesadilla and Asian zing wings. Typical American bar food. It was really good. I love ranch a lot so i asked for extra and our server was glad to give me extra. Definitely satisfied my hunger. During the meantime when the food was being cooked, there is a tablet your party can use to connect to your phone to play games. Makes time go by faster. Also you can pay for the bill on the tablet without needing to wait for a worker which is convenient. Our server was super nice and sweet! Don't know her name but she has great customer service! read more

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Good customer service, and we didn't have to wait long for our food after ordering. The waiter was nice and polite. Also, the food was great! I would definitely go there again. read more