Beth was so helpful in helping me decide what make and model to choose. The prices were reasonable…read moreand it includes delivery, installation and removal of the old appliance. The delivery guys were so nice and efficient. Delivery was quick and they were very respectful of my home and area of installation. I will call them every time I need repairs or replacement. I can't say enough good things about John's.

We've used John's for almost 30 years with great outcomes and no problems. They were recently sold…read moreand, unfortunately, the business is no longer a friendly, competent entity. They try to sell defective, used appliances with no intention of following through on their good will. I highly advise against using their services, as they no longer have the integrity they used to. The new owner seems to be concerned with nothing other than making money regardless of the consequences.

I had a great experience working with Marshall to purchase a refrigerator and oven. He went out…read moreof his way after the point of sale to answer questions, set up delivery and instillation. I couldn't ask for better customer care. I'm a customer for life. Do yourself a favor and ask for Marshall Dave D

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

I needed a new microwave. I got a good price and delivery the next day!! Beth was great as usual.read more

Purchased new stove and microwave combo as well as new side-by-side refrigerator. Beth was an…read moreabsolute pleasure to work with and the delivery (next business day) and installation crews were terrific. Highly recommend for personalized service, competitive pricing and wide selection.

We really liked this appliance store. Not only do they sell appliances but they also have kitchen…read moretables and chaired, mattresses, sofas and more. Their appliances are sold below market value and come with a warranty. Some of their appliances are brand new, right from the manufacture. However, during transport, they got a scratch or a dent in the metal and now, people don't want to buy them. You can pick up a brand new, 6 burner, double oven for $399.00 because it has a small scratch. Their prices are amazing. Customer service was excellent. Very friendly and knowledgeable. There is free on-site parking. If you pay with cash you will get a discount. They provide delivery and I am not sure if there is a charge, however they always go above and beyond for their customers and want to make a deal. Please come in and shop locally. Thank you!

Extremely disappointed in the lack of professionalism. Gaary was not only incapable of installing…read moremy smart toilet but he promised to come back. I had no toilet upstairs by my bedroom. He left the old toilet that was broken back upstairs, but most importantly said that he'd be back the next Sunday to help. He never responded to me the several times I called and texted. I had someone else come out he was able to install both of my toilets within 2 hours. I also left Gaary in my house alone while I ran to Home Depot five times. Not comfortable with that considering he never responded to me after paying him for basically bringing toilet up and down the stairs. Do not recommend for lack of professionalism and doing what he said he would do.

Quick and affordable service. Fixed my GE washer within 3 days of the initial call. Payment is…read morereceived via Zelle.

I needed appliance service at my summer home while I was away. The dishwasher would mysteriously…read moreand spontaneously start. I was pleased to have the technician call me, on site, and explain in some detail the cause of the failure and the effect of the failure. In the process, I learned features of the dishwasher I was not aware of. There is a safety feature monitoring the overflow pan and my dishwasher fill valve leaked causing the the washer to eventually overflow to the pan. A part was ordered and a week later all was well.

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

We had KJ Appliance repair come out to our property in Lansdowne PA to fix an oven…read more Kurt (the repairman) was friendly and helpful and showed up on time. He fixed the oven without issues. The entire process was easy and seamless. I would DEFINITELY use them again.

From first phone call to completion of our job, KJ Appliance Repair was courteous, efficient and…read moreresolved our concern with 100% satisfaction. Our gas stove smelled of too much natural gas. Kirk quickly diagnosed the problem, shared our options(some of which did not include his services). We opted for replacement of ignitor. He returned and completed the job with 100% success. And he is a really nice guy. Highly recommend!