Responded quickly to set an appointment. Tech was able to troubleshoot, however apparently this…read morecompany does not maintain a stock of common repair parts. Still, once the part arrived and the tech could return, repair of my refrigerator was quick, and he kindly pulled the machine out of its cubby for me and cleaned the hard to access coils.

Does not return calls in 24hrs…read more ...................:..:...:..:./.::...::................:.:.................................................................

My dishwasher stopped working and flooded out of the blue…read more I picked Hawkins and two other companies based on their reviews, for estimates. Hawkins replied quickly and definitively, and provided a reasonable look-see price that would be folded into the final price if I got the work done. Even better, they could come out the next day. The tech, Shawn, called when he was 16 min out and arrived right at the beginning of the two-hour window that had been promised. He couldn't have been more friendly, polite and professional. He got to the root of the problem quickly, and then found another. He fixed that, too. It had been a clogged drain and a blown wire of some kind. Then, he gave me some tips on how to keep the unit clean and fit going forward. I am so glad I called Hawkins and they will be my go-to appliance repair from now on. I could not have been more pleased with the work that was done.

Make sure to get an invoice, diagnostic, and estimate in writing. Or they will tell you a different…read moreamont for the estimate and not provide the diagnostics when you paid $75 for the diagnostics. Called them cause their great reviews but was a disappointment!

A very nice man named Sam came to our house. He was professional, kind, courteous and thorough. I…read morewould have no reservation calling him again if I needed a repair.

Could not recommend more!! We came home from our honeymoon to our dishwasher not cleaning our…read moredishes properly. I called Vision Appliance Professionals, and they came out the next day. Extremely professional, cost-efficient, and timely!! Sam knew exactly what the issue was and executed the fix right away. Will definitely be using Vision Appliance Professionals for all of our future needs!!

The technician was polite and professional. However, after briefly inspecting my appliance (by…read morelistening to it), he quoted a repair cost equal to about three-quarters of a new unit. I chose to replace it instead and declined his repair. He then charged me $168 for the visit, which was ridiculous given that he was there for less than 20 mins and didn't really diagnose the machine. He just used his spidey senses! If you post a negative review on Google, a manager will call the next day and reimburse you $100, which I think is fair. I'm fine with paying a guy $68 to tell me what's wrong with my machine. It beats watching 20 YouTube videos.

Ridiculously overpriced and rude. I was told that it would cost $800 to replace water inlet valve…read moreon washing machine. Tech told me it was cheaper to repair it at that cost than to replace it. He informed me that a new unit would run about $1200. The cost of the valve is only $165 from a reputable parts supplier but Mr. Appliance is charging $250 for same said component. He also stated that is only about a 10 minute job. It has the dryer stacked on top and required a second technician to move to install new valve(understandable as the dryer is 126 lbs.). Slid the Dryer onto a cart that close to the height of the washer and completed the entire repair in just under 30 minutes total

Andrew came out to our home twice to fix a washing machine. He ordered two different parts and put…read morein almost two hours trying to fix the machine. No luck. He was frustrated understandably and did not charge us anything. While that is very nice, we regret his spending the time and effort and hope that other people will use this review to find that this is a very honest company. They were on time, good to their word, and provided excellent service. The machine is old and needs to be replaced. Five stars.

Amazing service. Andrew was literally the best start to finish and so reasonable. Will be using for…read moreall my future needs!

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

Bait-and-switch tactics. Somerton Appliance Repair responded to me on Yelp with a telephone number…read moreand an offer to provide a quote over the phone. I called the number and was routed to a different company, Mr. Appliance, that said they do not provide over-the-phone estimates and instead a in-home inspection is needed. Fair enough, but I do not appreciate this kind of bait-and-switch game. Why offer an over-the-phone quote if all you are going to actually do is to route my call to a completely different company??

From the owner: When your refrigerator stops cooling or your dryer won't heat up, you need someone you can trust to…read moreget things running smoothly again. That's where Somerton Appliance Repair comes in. Since 2013, we've been the go-to appliance repair service for Philadelphia homeowners who want honest work at fair prices. Under the leadership of manager Edward, our team treats every service call like we're helping out a neighbor, because in many ways, we are. We understand how disruptive a broken appliance can be to your daily routine, whether it's a washing machine that won't spin or a dishwasher that's leaking all over your kitchen floor. Our technicians arrive on time, diagnose the problem quickly, and explain everything in plain English before we start any work. What really sets us apart as a Philadelphia appliance repair company is our commitment to doing things right the first time. We stock our service vehicles with quality parts for all major brands, so we can usually complete repairs during the same visit. From refrigerator repair to oven repair, dishwasher repair to washing machine repair, we've seen it all and fixed it all. We're proud to serve families and businesses throughout the Philadelphia area, building relationships that last years beyond that initial repair call. When you choose Somerton Appliance Repair, you're choosing a locally-owned business that genuinely cares about keeping your home running smoothly.

Update: After posting the original review I was contacted by the company and was able to quickly…read moredetermine that the issue was indeed with the home warranty company. The home warranty company scheduled appointments that were not even possible for 123 Appliance Repair to uphold since they were waiting for the needed part to be delivered. The technician was quick to set up an appointment once the part arrived. I was able to maintain communication with the technician at all times. I would absolutely recommend this company to complete any other home repairs that I may need in the future. I have had two appointments that were set up through my home warranty company and your company was a no show for both of them. Your company has been impossible to get in touch with. i have called, left messages (when actually able to), other times the phone did a quick ring and disconnected, emailed, and had the warranty company reach out to you. When the warranty company can't get in touch with you there is a serious problem. After spending TWO HOURS on the phone with the warranty company and a total of 10 hours at my house waiting for your employee to show up as contracted I know that that issue has been with your services. My claim has already been approved, so after reading your responses on other posts please do not say that my claim was not approved. I find your business to be border line fraudulent at this point. Your repairman came to collect the service fee and was never to be heard from again. My claim was opened on 7/12 and with it now being 8/14 with two appointments that your company DID NOT show up for without even attempting to reach out to me is disgraceful. You were contracted to complete an approved job and the lack of professionalism from your company is disappointing to say the least.

As other reviews stated, this guy apparently accepts/takes appointments thru Home Warranty claims…read moreand either cancels, or is a no call/no show for those appointments. Also operates under the name 123 appliance repair so pleaser beware if your claim is assigned to this company thru a warranty claim as apparently there is a documented history of this behavior occurring.