Gordon has helped with a couple of things for me, he repaired my refrigerator and installed a dishwasher. He replaced a component on the refrigerator, but the part broke within a year, so he replaced the part for free. His prices are reasonable and service was prompt. Nice guy. Will call him again should the need arise. read more

Gorden came out about a week ago put fan on fridge.It was rotating and really loud he told me it should stop in a week It has not.I called him originally about my ice maker which I had another teck fix it but he advised me to call Gordan back since he had put the fan motor in.Yesterday he told me he would be here this morning.I text him and ask when could I expect him this morning.Also called him No show no return call back.Now I have a fridge with an extremely loud motor and he's no call no show back and I paid for fan and labor.I wish I had read the reviews before hand.I really don't know how people can do others this way and live with themselves.Dont go this buisness. read more

Gordon showed up and looked at our fridge. He took a check (wont accept credit card) for $450 to order a part. We set an appointment and were in constant communication via text. The day of the appointment he was a no show and made various excuses for three days. Then, silence. Wouldn't return calls or emails. We had friends call to make an appointment and he answered their calls. We are out the cash. Very dishonest man to take cash and not return calls. Stay away. We are telling everyone. read more

I wrote my review in February and it's October. Never heard from him. In fact, others on Nextdoor have said similar.

Gordon came out to fix my dishwasher which did not have power. He diagnosed it as a bad control board. I ordered it from Amazon. He came back and replaced it and put in a flexible water hose. After he left, the dishwasher worked for one cycle and then, no power. When I texted him I got a curt, non-helpful reply from him that I had an electrical issue. Offered no other assistance. Since then I've had an electrician out who said it's not an electrical issue, but still working dishwasher. So after $400 later, I'm probably going to spend at least $800 to replace the dishwasher, no thanks to Gordon. There must be someone out there who will see a job through completion, resulting in a working appliance. read more

We hired Gordon to repair our fridge months ago. We paid a $125 deposit for him to order the part. Showed up with part opened box and said they had sent him wrong part. 6 months later still no part. Won't return phone calls. This guy is the worst. Wish I had read reviews but he was recommended to me. I really don't understand why he is still in business. DO NOT call this guy for anything. read more

Was waiting on Good Ol' Gordy to show up and at least fix my washing machine enough to get my currently trapped work clothes. Did not show, did not answer calls. Currently wondering if he's gonna pay me back those 11 hours I'm missing out on tomorrow because I don't have a work uniform. read more

Gordon is the man!!!! He can fix anything. The great thing about Gordon is if he can do a simple fix on your appliance he will. He knows all the tricks of the trade and will not rip you off with unnecessary parts and/or repairs. I've found him extremely reliable. He will get to you as soon as he has an opening. His prices are very reasonable. read more

Mr. Johnson was very timely and efficient. I would definitely call on him again in the future.

Made a 10am apt. Had my mother in law come to my house for apt. No one ever showed. Do not recommend this business. Will not answer calls after missed appointment. Looks like I am not the only one to experience this! Do yourself a favor and give your money to someone more reputable. read more

Have used Johnson Appliance Repair twice now & I'm very pleased with their service. Most recently was for our dryer. I feared the worst, it's 10 years old & making a very LOUD screeching sound. I asked him if he thought it was worth a visit or should I just go shopping. He asked me the model (Whirlpool duet) and said he was pretty sure he knew what it was & how much it would cost to fix it. He came out 3 hours later, on time & sure enough that was it! Saved me a LOT of money & took him about 20 minutes to fix it. With 3 kids, our laundry is endless - this quick response & fix was a lifesaver. read more

After scheduling twice with two no-shows, they finally made it and told us the washer was fixed. We had two issues, a broken basket and water leaking all over. I was assured both were fixed. Next use, the washer flooded the kitchen. After contacting them, there was no offer to come back and make it right. I was just told "it was fine when I was there". read more

Just before Thanksgiving 2013 - Mr Johnson is nothing more than a scam artist. He came to "fix my mothers stove", said it was fixed, charged her $270, and left. It was not fixed. After calling Mr. johnson more times than I can count, he finally made arrangements to come back to repair the stove. On the day he was supposed to come he didnt show nor did he call. Another 3 weeks goes buy with numerous calls and again finally makes an appt. And again, he didnt show up. this is now January 118, 2014 and I have called him one last time, which I should not, and giving him one last chance to come fix the stove. I will retract this if he does. If its still here he did the same thing again. Do not use him. He will take your money and he will not do the job promised!!!! read more

They came out and misdiagnosed the problem the first time which is ok, it happens. The second, time when they fixed the issue, they improperly reattached my water line and caused a flood in my kitchen, which ruined my hardwood floors. When I asked them to pay for the repairs they implied that it was "my fault" and that I had messed with the connection which caused the leak! I paid the repairs out of my own pocket. It's cool cuz Karma ! Buyer beware......a bunch of snakes at this place. Good Luck ! read more

Guy came out to replace burned heating element, then tells me my motor is shot. I agree to have him replace the motor. Says it will take a week and a half to get here. 2 weeks go by and punk blocked my number. Whatever I find another company to come out and replace the motor and then they send me a photo of the heating element. The prick never even changed the heating element and still charged me for it. Never ever use these crooks read more

Absolutely terrible experience. Scam artists and foul mouthed. I had a "Michael" come and "repair" my washer on Thursday. My wife tried to use the washer after he had replaced the belt and charged me $130 (before even communicating how much it would be before repairing it) and the washer smoked up my entire house and made a terrible smell and racket. I called that night and was told he would be back Friday morning. Supposedly he looked at the washer again and said he needed a part. I called at 10 am and was told I would get a call back soon. No call was made, and I called again at 3 pm and was told the same thing. I went the whole weekend without a washer or even knowing if it could be fixed or when, they NEVER called me back. Finally on Monday morning I called and spoke with the owner, who explained to me that the transmission on the washer was bad and that they don't make that part anymore, I asked him why they couldn't tell me that before charging me $130, and he said "We had to replace the belt first, but they don't make the transmission anymore so we can't fix it" I said "Are you telling me I paid $130 for essentially nothing?" He then said "F**k you" and hung up on me. ABSOLUTELY WORST BUSINESS IN KNOXVILLE! I never write reviews, but if this keeps even one person from using their "services" I will feel like I have done some good in the world. read more

Gordon was scheduled to be at my house at 11 HE WAS RIGHT ON TIME. A very pleasant man and great personality. And if you read his does not like dogs, HE DOES. I would highly recommend Johnson Appliance Repair. read more

This was the worst experience ever!!!! Dryer and dishwasher was broke and he cane out 4 Times to repair and still doesn't work!!! They won't return our calls or Txt and this has been gone on for over 2 weeks... cost us over 250.00 and got nothing!!!! Please learn from our awful experience so you won't have to waste your time and money!!!! read more

The old phrase "a bull in a china shop" pops immediately to mind when thinking of my experience with this outfit ... except Johnson Appliance Repair sent a team of them to install our new range! The team leader, I believe, was named Gordon; I can't remember the other guy ever introducing himself. This outfit was acting as a subcontractor for American Home Shield (AHS), who markets home protection warranties. They were supposed to uncrate and install a new Jenn-Aire gas range - after AHS determined our old one could not be repaired. When setting this installation up, AHS personnel also told me that the installers would take care of removal and disposal of the old range. About all that went well was that they showed up around 10:15; the appointment was for 10:00. Still, 15 minutes is better promptness than I've gotten from the telephone and cable TV companies with whom I've dealt. These guys didn't even get the range completely uncrated before mangling the decorative stainless steel kick plate on the front of the unit! Oddly, the second step in the included installation manual - right after telling about removing packing materials and loose parts shipped inside the range - reads "Remove screws from kick plate." The instructions then continue with instructions for removing the kick plate so as not to damage it. Next, while attempting to manhandle the unit through one of our sliding patio doors, they caught a piece of sheet metal near the bottom of the range on the door sill - bending a corner of it away from the range body -- facilitating it plowing a couple of gouges into our oak floor. Things calmed down a bit for a while as they started figuring how to attach the existing gas plumbing to the range. However, they soon realized they'd have leave for an hour or so to go to the hardware store for some fittings. Fortunately - and apparently rightfully - in my pre-installation paranoia, I had already bought a bunch of pipe elbows and stubs that I thought might be needed. The threatened delay was avoided as they picked the elbows and stubs required from my stash. I later returned the unused items to Home Depot. This plumbing exercise was not completely without incident, though. The process of routing the gas line without interfering with any of the range components required moving the unit into and out of the opening several times. During these iterations they damaged the custom platform I made to align the cooktop with our higher-than-normal countertops. The final iteration of this moving out and in process was, indeed, the most memorable, though. Rather than use one of the conventional methods for checking the integrity of the gas connections (like maybe a soapy solution - or even some kind of a chemical detector), the assistant bull asked our son to borrow his cigarette lighter and then played the flame over the connections - proudly asserting something to the effect of "this way, you know right now if there's a leak!" Finally, after forcing my heart from my throat back down into my chest cavity, with the installation complete - and our nearly $6,000 Jenn-Aire gas range looking like a new car with a bashed-in fender on one of those auto insurance commercials - the lead bull appeared to record model and serial numbers and promised they'd order another kick plate and let me know when it arrived to make arrangements to get it to me. They then departed without even asking about removal and disposal of the old range, however ... after the events of the preceding two hours or so, taking that thing to the dump myself seemed preferable ... Over the ensuing month and a half I called several times to see when I could expect the new kick plate - and was told every time that it was on "back order." Never once, did the person who answered the phone identify himself. Finally, disgusted with what can only be interpreted as an attempt to stall -- and dejected about our nearly $6,000 range looking like a dented-up automobile -- I went on line and located a factory replacement part in under 5 minutes. Even more surprising is that www.AppliancePartsPros.com had the new kick plate on our porch less than 48 hours after I ordered it! I have since communicated an abbreviated version of this saga to Johnson Appliance Repair with a request to be reimbursed for only the replacement kick plate and postage. I'm still waiting ... If this is the type of outfit with whom you'd like to do business, then have at it. Who knows? Your experience might be even more memorable. read more

This guy did not fix my dishwasher and did not give the time to adequately evaluate what was wrong. When I called for him to come back he gave me an appointment and never showed up. He never answered my phone calls or texts to reschedule but he certainly took my money! read more

absolutely horrible. we had a refrigerator that was working, but the fan was making noise,so we called Johnson. instead of repairing our refrigerator, they completely broke it, and left us without a fridge for over a week. after 5 days of buying dry ice ($75 out of pocket) and losing $30 worth of food, i just bought a used fridge to get us by. they knocked a grand total of $50 off of the bill. do yourself a favor and call a professional read more

I had a horrible experience with Johnson Appliance Repair. The technician came to fix the freezer on my refrigerator. He used a vacuum cleaner to blow the dust and dirt out of the back which caused a cloud of dirt to fill my kitchen, dining area and living room. It took me three hours to clean up the mess. I was charged $155 and the freezer is not fixed. They would not return my phone calls. read more

This guy came to fix my refrigerator. He tore the entire thing apart, said needed two fans and a sensor. This was on a Thursday. The wrong part was "sent" and he was having another one sent to him directly. This was 8 days later. He said he would come and fix it on Saturday. I had not heard from him Friday, so that evening I left a message. He never called back nor did he refund the $140 I gave him. i left him a message on Saturday stating I gave him the money in good faith and he needs to return it to me minus the $60. Of course I never heard back from him. DO NOT USE THIS GUY. read more

The service started out promising. The owner came to our house and assessed the repair and helped us order a pump for our dishwasher online to save money. But when it was time to install it, he sent another repairman who was very nice but did not really seem to know what he was doing. He was there four+ hours altogether to install a new pump and seemed to have a lot of trouble with it. When he finally got the dishwasher reinstalled (after several tries), he left out two parts (in the casing). We also offered him rags to mop up water, which he said he didn't need, but we later discovered he had just used all our dishtowels to wipe up the dirty water and gunk instead. After that, the dishwasher ran (though much louder than before) but failed to fully drain. The standing water in the bottom of it made our whole house stink. We had to shop-vac it out every day. He was supposed to come back to fix it, but twice stood us up (even knowing one or the other of us had to leave work to meet him there). When he finally came back he told us it was just a plugged hose. But the after he left, the dishwasher still had water standing in the bottom and failed to fully clean the dishes. Eventually, after standing us up two days in a row (not even calling) he returned and told us the valve was broken and it would cost $67 to replace. For two more days when he was supposed to arrive to fix the valve (which we even wondered if he broke himself while installing the pump, since the dishwasher never had standing water before) he did not show. Today he was supposed to be at our house "by 4." At 5:10, we called the owner and was told he had been "on his way" but we should just "call Sears and see if you get better service there." We were already in the midst of some stressful family issues, and this was just one more added stress during a really stressful and upsetting time -- having to repeatedly change our schedules to leave work to wait for a repairman who didn't show, each time finding out the appliance still didn't work, and then having to deal with the increasingly adversarial owner who, I'm sure, just wanted to be rid of us. I used them on the recommendation of a friend. I would not use them again. read more