Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I had an appointment for an eye exam with Chad Tisdale, Optometrist. I requested that my eyes not…read morebe dilated due to the fact that I could not drive home (an hour away) safely if my eyes were dilated. I only have vision in one eye and have limited peripheral vision and depth perception. Therefore, driving is already difficult enough without dilation. Upon requesting that my eyes not be dilated, I was told that Chad was a "stickler" about dilation and I would need to be rescheduled. Mind you, I was never told that there was a "dilation requirement" when I scheduled the appointment. After speaking with a supervisor, I was told the same thing. I asked to speak with Chad. From there, things went from bad to worse. Chad walked into the exam room and asked in a rude tone; "What's the problem?" He never said "Hello" nor did he introduce himself. I explained my concerns about driving home safely and he said that I could reschedule and come back when I had someone to drive me. I explained that I had an eye doctor for over 20 years who respected my request to not be dilated due to my safety when driving. Chad replied: "Maybe he is a better doctor than me." Needless to say, the office could have requested my records from my previous eye doctor in CT, but clearly the practice doesn't care about my well being, my vision or my safety. Chad said that he had a solution. He asked me to reschedule and to come back when I had someone to drive me home. While that may have seemed like a viable option to Chad, I am a single woman, new to the area and I don't have anyone to drive me. This doesn't take away the fact that once my eyes are dilated, I won't be able to see clearly for several hours. However, my physical safety was obviously not a concern for Chad. He insisted that he had a "liability" to ensure my eye health. This is untrue. He could have documented that I refused dilation and therefore he is not liable. It's really as simple as that but his ego held sway. To say that Chad was rude and arrogant would be an understatement. His downward communication style spoke of his lack of confidence and his inability to listen to a patient's concerns. His rigidity and abhorrent bed side manner leaves a lot to be desired in a provider who is allegedly a "professional." While I knew that his education and licensure were less than an opthalmologist, I never expected his professional conduct to be so haughty. I definitely would NOT recommend Chad Tisdale or Wilmington Eye for your vision needs. You might get blindsided by an optometrist who refuses to make accommodations for individuals with a visual disability. You would be better off having your dog examine your eyes.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

About a week ago I started having trouble with my right eye so I called the Wilmington eye surgery…read moreplace to leave a message was not able to leave one because the AI bot system they use would not put me through to triage!! I called back Monday was told they would call me back they never did finally reached my eye dr in wilmington eye mart and got checked today as it turned out i had infection in my right eye because the triage team there did not give me enough drops . I apparently had not healed up completely so my eye dr gave me drops which we had to fork out money for them at our drug store!!!!! Their system is broken and relies totally on AI to help people.

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.

We brought my boyfriend's daughter here bc they took their insurance…read more I don't believe it's a well run place, as the timing from the initial health exam to the time she saw the "doctor" was super long- about an hour. The worst part is they asked us to come early, but did not benefit us in anyway. The manager ended up explaining their process and why the delay so that was helpful. But being there on a Friday night for 2 hours at dinner time was not helpful.

Do not go there. Not good. Waiting for so long. It's not enough people working for them. They…read moreadjust my glasses with out asking me good or not. No times to talk.

Got there with my parents at 215 to be on time for my fathers 230 eye appointment. I walked up to…read moreask why so behind at 250 and the receptionist said they're a" little " behind. Said it might be about 20 more minutes! It's going on over an hour... SMH my parents are older and my mom doesn't do well out with long sitting. Not to mention she was quite rude and unprofessional with explaining having to wait for so long when we were there on time. This is the second bad experience at this place. Unacceptable.

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

The people there are not nice. There is a culture that they are doing you a favor to provide…read moreservice. Long waits, nasty attitudes.