Waited on me very expediently. Communication was excellent. Price was totally reasonable and Jerome…read moreis outstanding. I'm completely satisfied.

We were traveling from California to visit family and the brakes started shaking. We called ahead…read moreand they said to bring it in. They drove across town to get the new rotors and installed them immediately. From when we arrived, they were done and we were on the road in 1 hr 15 minutes. Great service!

Several small problems solved when they diagnosed and replaced a weak battery. Car running greatread more

Three strikes and you're out! This is some pretty serious incompetence. I brought my Honda CRV in…read morefor a simple oil change, and they somehow managed to run the car battery down to zero (turned on the electrical system and forgot to turn it off?), then failed to reset the onboard computer so my radio and everything else stopped working, and then during the tire rotation they didn't check the label inside the driver side door, and inflated the tires to the wrong pressure, triggering a low tire pressure indicator. I had to go back three times to get these issues fixed. And then, to add insult to injury, they did not have any windshield wiper fluid on the premises, and they did not reduce the bill to account for all of these problems. Do NOT recommend.

Josh was super helpful in helping us with a quick repair while stopping through town. Super kind…read moreand efficient. Definitely recommend!!

I like the idea of supporting a local business, and the work here is solid, the parts are good…read morequality, excellent warranty, but only open M-F until 5pm which is not always convenient. I always check with Ashland Automotive 1st, but for the last few years they are consistently The Most Expensive; even more expensive than the Dealership for the same services. I didn't think that was even possible. It's worth making a call or two for anything other than an oil change, which is also cheaper at the dealership but not as convenient.

This place is so professional, fast, and courteous!! They are very helpful and always do an amazing…read morejob!!

Been here before and it was 5 star. This time, however, the guy who helped me rattled his spiel so…read morequickly I could barely understand anything he was saying. Then everything after that was an up-sale of another product - again spoken way too quickly and without much explanation. Very impersonal. The service was done as requested. Value is what it is. I came back bc of how good the service was last time and am not apt to return bc of this experience.

Great Service during a stressful time! They were on time and communicated through the whole…read moreprocess. Thanks again!

Joe is a fantastic tow driver and person. After a deer jumped in front of my car, rendering it not…read moredrivable, Joe responded to the call, put my dead VW on his flatbed, and drove us both 75 miles to Medford, OR. He took me to the airport to try to help me get a rental car, and after there were no cars available (holiday weekend), he took me to a motel. There's more! Because I had two bikes with my, he kept my stuff on/in the car and coordinated with me so I could retrieve my stuff from his shop the next day (a Saturday). Joe went above and beyond! Thanks for bailing me out, Joe, I really appreciate it.

My 2011 Audi A5 needed to have the front control arms replaced…read more I had read good things about these guys so decided to stop in to see whether they'd be willing to do this repair. I'd gotten an extremely high quote from another Ashland mechanic and was considering doing the work myself. Valley View Auto Repair quoted a very fair - and much lower than the other outfit - price and were able to do the work the next day. When I picked up the car, the bill was less than they had quoted me, as the scope of needed work was less. And the car is perfect again! I really believe these are some honest mechanics that want to do right by their customers. I will be back next time something goes wrong with one of my cars.

I have now brought my car back 3 times. I have told them EACH TIME what the issue is, they have not…read moreonce, listened, or even come close to doing their job properly. They have now charged $4000+ for various things, and HAVE STILL NOT FIXED WHAT I ASKED THEM TO FIX. They either argue, and pretend they know better, or ignore me completely. If they know better, then why is the issue still not fixed? I have ran the problem through every AI and got the same answer, I've talked to 17 mechanics, all agreed that the issue was what I told them. But these scammers, refuse to do their job. On top of that, I dropped it off with a full tank of gas, took them over a month to get it back to me, and the gas tank was empty? There's no explanation for a full tank of gas to be gone, with them just doing test drives or starting it to idle, they clearly did something else that used a full tank of gas, in a car that's extremely fuel efficient. I'm reporting them to the ASE, and BBB avoid them at all costs

Easy to deal with. Eddie was punctual and courteous. Had…read morethe vehicle ready for pickup. Paperwork was all in order. Process went smooth. Would highly recommend

ZERO STARS. BEWARE OF THIS SERVICE DEPARTMENT AND DEALERSHIP…read more I am extremely disappointed and angry about my experience here. What should have been a straightforward, free recall repair turned into a situation where I was suddenly being asked to pay $4,800 for a transmission failure that occurred immediately after this dealership had possession of and driven my vehicle. I brought my car here specifically to have a recall addressed. The dealership completed the recall work and returned my vehicle to me. Shortly afterward, I contacted them because something was clearly wrong with the car. They came and picked it up, and that is when I was told I suddenly needed a new transmission. Here is what makes this situation even more concerning: when I questioned how a vehicle that was functioning properly before the recall appointment could suddenly require a transmission immediately afterward, I was told there was no documentation showing the condition of my vehicle when they initially received it or when they returned it to me. That lack of documentation is incredibly troubling. I spoke with CLARK, who identified himself as the service department manager. The customer service I received from him was unacceptable. I called approximately 10 times trying to get a response. I left messages, and on multiple occasions I was transferred directly to him, only for him to pick up the receiver and hang up rather than address the situation. When we finally spoke, Clark acknowledged that my position--that the vehicle had been fine before the dealership had it--was reasonable, but said he needed to speak with the employees who had handled my vehicle and review what happened. According to him, however, no one could remember my vehicle or what had happened to it. Big surprise. I was then told that transmissions can fail unexpectedly and that it was simply a "strange coincidence" that mine failed after the dealership had driven and serviced the vehicle. Maybe transmissions do fail unexpectedly, but given the timing, the lack of documentation, and the fact that my vehicle was functioning perfectly before I brought it in, I find that explanation extremely difficult to accept. The dealership initially wanted to charge me $4,800 to repair the transmission. After I pushed back, they suddenly "found a discount" and reduced the price to $2,800. That is not a minor inconvenience. That is a $2,800-$4,800 financial burden that I was left with after bringing my vehicle in for a recall repair that was supposed to cost me nothing. The entire experience left me feeling that I was being held financially responsible for a problem that occurred while my vehicle was in their possession, while simultaneously being given little documentation, little accountability, and virtually no customer service. I strongly recommend taking your vehicle somewhere else. Based on my experience, I would not trust this dealership with my vehicle again, and I certainly would NOT purchase a vehicle here. If you value your vehicle, your money, and being treated with basic honesty and respect, think twice before doing business here.

This guy got to me in no time, offered water, made sure I was okay, and then took care of the car…read moreand took it where we were instructed to take it. I cannot recommend this guy enough. Thank you

Steve at Grizzly Towing and Recovery was such a huge help. Thank you for being so kind and helping…read moremy elderly parents when their car needed to be recovered. Steve not only was so kind but helped us go back and for with the insurance company and what we needed to do. Then also recommended a great body shop. Can't say enough!!!! Thank you!!!