from the very beginning and working with Lilian Tu we were treated very professionally and she…read morehandled all our crazy delivery challenges with poise and support. The Stove top arrived on time and although we had an issue in installing the Viking system my contractor corrected the errors and Lilian took care of my added cost. Without me asking We then had a washer dryer delivered and with the pedestal it was 1/2 inch to high. Lilian and her install team were on it. The two young men who installed the units were professional and well trained. Can Do attitude and cleaned up the area as if they were never there. Highly recommend this team at Homewise

Terrible experience from start to UN-finished since our order resulted in a cancellation for a new…read moreKitchenaid side by side refrigerator effective today 6/30/26 (44 painful days after our original purchase). It was our 1st time at the store and NO one approached us despite multiple people at their desk with no customers. In fact- I had to walk over to ask a rep for assistance (is no one here motivated to sell units/increase their #'s??)! I will keep his name anonymous for the review, but mgmt certainly knows who our rep was. We made the purchase back on 5/17/26 (paid in full) and were told we would be contacted during the week to schedule the delivery. I waited 8 business days 5/28/26 to be contacted which no one did, so I decided to reach out to the sales rep and left a voicemail since he did not answer. I also sent an email just to have the communication documented. At NO point during the sales transaction were we informed that the fridge was NOT in stock or on backorder. 5/29/26 Rep sends me a text that the fridge in en route to the warehouse for 6/10/26 arrival. Of course I hear nothing on 6/10/26 so I reach out to check on the status only to be informed it's still on backorder until 6/29/26! They did offer a $200 credit due to the delay which we appreciated- but then the recurring theme of NO proactive contact to customers as today is 6/30/26, and again I had to reach out for status of our fridge. This time the rep said, "Unfortunately, the Kitchen Aid is not coming in. We can cancel and refund you if you like.". And that is exactly what we decided to do as we have zero intention to purchase from Homewise Appliance nor could we recommend in good faith that you will receive good service based on the terrible experience/ordeal we had to go through. We just wanted a good working fridge by the end of May when big box stores like Lowes had the same exact model in stock with next day delivery! 44 days after our initial purchase and we just placed our order with Costco.com which we probably should have done in the first place. Don't believe the hype with their commercials as that was far from what we experienced...

Customer service was excellent, a staff member helped me load a door in the car and he was very…read morecareful

Went in because I was visiting DMV...Store is huge and has lots of great furniture at a very good…read moreprice Lots to choose from and the customer service is amazing I will stop by again

Super nice and worked fast, was not creepy in any way and was done within 2 hours both days.read more

Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

Our Freezer fan went out and we needed to get it fixed or replaced immediately .. came across this…read morecompany on next door .. my husband went over to the address to look at refrigerators first just in case we needed a new one.. they seemed to have some of the latest ones at a really good price but we had Manuel come out and check ours and he diagnosed the problem and fixed it very quickly .. saved us the cost of having to get a new one right before the holidays

Family run business. Came in after reviewing some of their inventory on Facebook Marketplace. They…read morehave a variety of new and preowned appliances. I purchased a basic preowned refrigerator/ freezer for our garage. The transaction went smoothly and was delivered the same day. The unit was clean when it arrived and working properly. Overall great experience at a reasonable price.

I had another great experience at Infinite Appliance. I needed to replace our Frigidaire fridge…read more I did not want another Frigidaire. They had Samsung and LG brands along with Frigidaire and Bosch. Many of them have slight scratches and some dents. The manager and her assistant are there to answer your questions. After sitting in their lobby and researching a couple of LG's and Samsungs they had, I decided to go with one of the LG's (https://www.homewiseappliance.com/lg-25-cu-ft-smart-counter-depth-max-tm-4-door-french-door-refrigerator-with-full-convert-drawer-tm-lf25g8330s ). It hand Never been used. Had 3 small dents and 1 scratch. I asked for the best price they could offer, and it was discounted more. Delivery, installation and removal of old fridge was very reasonable. I estimate I saved at least $500 from going to another appliance store including delivery. Plus, I could use the 1 year warranty from the manufacturer. I went on LG website and registered my brand new LG fridge.

The team was so wonderful from start to finish. We were welcomed in quickly to review their…read moreselection of large home appliances, and immediately found a washer dryer set we had been looking for around town (both in great condition!). We added a delivery, which came with a free installation and old appliance removal for the following weekend. Then, we were surprised to learn from the team that we were upgraded to a newer models of the dryer because the one we selected was dented. A nearly brand new washer dryer set for a great price and value! We really appreciate the transparency, care and reliability that Infinite Appliance offers. We've share with friends and family and will definitely come back again in the future!

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

whenever I call them, they do a great job. The person that came out was quick and efficient.read more

Very knowledgeable owner. Now our whirlpool dryer is like new after replacing the rear drum seal…read more(whirlpool part) bought from this store.

This place is absolutely ridiculous. The owner is extremely racist and tries to play it off in a…read morejoking manner. The owner is absolutely miserable. Read the "about us" section on their website and you'll see. I don't care to explain the entire rude interaction we had, but the owner did let us know "no English, no service." The only time I did not speak English was when my mother asked me what the total would be. I am a US-AMERICAN-BORN citizen. The owner is absolutely pathetic. Glad they had the part we needed, but we'll never be shopping here again.

As other reviews have stated this company is unresponsive and fraud…read more I hired them to repair dishwasher which had a failed heating element. They put in a new one (or atleast I thought so). Within days the element failed again. I claim to back their work with a 3 month warranty. I have texted them, called them at the advertised number many times. To no avail. They do not respond. They are only interested in signing new customers. They clearly do not honor the wordings of their contract. Fraud!

My built-in microwave oven stopped working. I called on Monday and was given a next day…read moreappointment. Shawn arrived on time and was very professional and courteous. Shawn quickly determined what the problem was. Thankfully, he had the part on hand and was able to make the repair. The built-in microwave oven is an odd size (23.75 inches wide) that is no longer available for purchase. Shawn is an excellent representative for Lime Bricks. I will definitely call them again for future repairs.

Used these guys 2 times with good success. Showroom jam packed with appliances, lots of choices…read more Got a used heavy duty washing machine from them, including delivery with pick-up of old appliance. The washing machine is still working well. Prices were good, delivery price was good, product selection was better than buying new. Mom and Pop small business which I like to support. All in all a good experience.

Many selection of used appliances. Staff and owner are very helpful. Great prices. Store is clean…read moreand has all types of stoves and refrigerators washing machines and dryers.