Lilian ensured smooth process of getting a new one to match the needs of our requirements. Our family will continue to appreciate the business read more

We had ordered a Sub Zero refrigerator from another appliance company only to be informed that Sub Zero was backordered until Sept. I called Homewise Appliances and spoke with Lilian. She was professional and Very helpful in finding our refrigerator model available in their inventor. It was a miracle. Lilian was efficient and timely in the delivery of our refrigerator just in time for our installation. I would highly recommend her!! Thank you again Lilian for your outstanding customer service !! Martha W read more

Joseph Aguilera provided excellent sales and support during our time there. He knew the attributes of nearly every make and model and helped us purchase 2 fridges - the Samsung FamilyHub for our kitchen and another for our garage. Thank you, Joseph! read more

I saw that the Bosch 800 24" dishwasher was on sale at Homewise Appliance for $999 as part of their Memorial Day sale. This is cheaper than anywhere else. I called my local branch, I was informed that there was even a $200 rebate from a Bosch and HomeWise appliance partnership and an additional $50 install rebate from shopping local rather online. Including delivery, haul away, parts, and install, my total was $1350 (out the door price)-200-50=$1,100. A steal of a deal especially when other places charge $1350 +tax when on sale with no rebates or install. My customer service rep, Ling Wang, also informed me of an included deal of a free 10 year major component warranty fulfilled through AllState and a 3 month supply of dishwasher pods. Additionally, if ordering through the local branch, I was informed that the local branch would handle processing the warranty on my behalf rather than ordering fully online and having to go through the HomeWise 800 number. Ordering local is the way to go. Ling was extremely professional and sent me an itemized receipt after our call. . I was able to have it delivered just two days after my order. When the delivery day came, the estimated time window was from 2-6 pm. They called me prior to their arrival at 2:30 and confirmed the address and time. When they arrived, they took apart my old dishwasher and were careful to get it out and even uninstalled the under cabinet pull out trash can to get better access. After uninstalling and hauling away, we had around 10 minutes to clean behind the washer area. They quickly installed the new dishwasher and that whole process took under 30 minutes. When including testing, clean up, and even the reinstallation of my trash can, the whole process was 1 hour. It was a lightning fast install. Overall, the process was so smooth and was a great deal. I'd come back here for any future appliance needs. read more

Homewise Appliance - Appliances Near Me - San Jose, California

Terrible experience from start to UN-finished since our order resulted in a cancellation for a new Kitchenaid side by side refrigerator effective today 6/30/26 (44 painful days after our original purchase). It was our 1st time at the store and NO one approached us despite multiple people at their desk with no customers. In fact- I had to walk over to ask a rep for assistance (is no one here motivated to sell units/increase their #'s??)! I will keep his name anonymous for the review, but mgmt certainly knows who our rep was. We made the purchase back on 5/17/26 (paid in full) and were told we would be contacted during the week to schedule the delivery. I waited 8 business days 5/28/26 to be contacted which no one did, so I decided to reach out to the sales rep and left a voicemail since he did not answer. I also sent an email just to have the communication documented. At NO point during the sales transaction were we informed that the fridge was NOT in stock or on backorder. 5/29/26 Rep sends me a text that the fridge in en route to the warehouse for 6/10/26 arrival. Of course I hear nothing on 6/10/26 so I reach out to check on the status only to be informed it's still on backorder until 6/29/26! They did offer a $200 credit due to the delay which we appreciated- but then the recurring theme of NO proactive contact to customers as today is 6/30/26, and again I had to reach out for status of our fridge. This time the rep said, "Unfortunately, the Kitchen Aid is not coming in. We can cancel and refund you if you like.". And that is exactly what we decided to do as we have zero intention to purchase from Homewise Appliance nor could we recommend in good faith that you will receive good service based on the terrible experience/ordeal we had to go through. We just wanted a good working fridge by the end of May when big box stores like Lowes had the same exact model in stock with next day delivery! 44 days after our initial purchase and we just placed our order with Costco.com which we probably should have done in the first place. Don't believe the hype with their commercials as that was far from what we experienced... read more

I wish I could give Home Wise Appliance zero stars. I purchased a microwave from Home Wise Appliance for nearly $2,000 in 2024 including a 5-year extended warranty that they sold me. Just 19 months later, the microwave began sparking. We immediately stopped using it and filed a warranty claim, assuming the extended warranty would give us peace of mind. That couldn't have been further from the truth. The warranty is outsourced to Centricity, and dealing with both companies has been an absolute nightmare. Over the course of six months, I made countless phone calls, escalated the issue more than 10 times, and spent hundreds of hours trying to get a simple resolution. Communication was virtually nonexistent. Every time I called, I got the same vague response: "We'll call you in a week." They repeatedly sent technicians who either lacked experience with the appliance or failed to fix the problem. Visit after visit, call after call nothing changed. Six months later, I was still without a working microwave and had to spend additional money buying a temporary replacement just so my family could have one. At one point, I literally had to set up a conference call myself just to get Home Wise Appliance and Centricity on the phone together because neither company seemed willing to communicate with the other. As the customer, I shouldn't have to manage their relationship. After six months of frustration, they finally offered me a check for $920. No explanation. No breakdown of how they arrived at that amount. Just less than half of what I paid for the microwave and warranty combined. They deemed the microwave "irreparable". When I asked for answers, I got none. The most disappointing part is that Home Wise Appliance was quick to sell me an expensive appliance and warranty, but once something went wrong, I was completely on my own. They passed the responsibility to their warranty company and offered no help throughout the process. If you're considering buying an appliance here, especially with an extended warranty, learn from my experience. A warranty is only valuable if the company stands behind it. Mine turned into six months of stress, endless phone calls, lost time, out-of-pocket expenses, and an unresolved issue. I would never purchase from Home Wise Appliance again, and I strongly encourage others to think twice before doing business with them. read more

Homewise Appliance - Appliances Near Me - San Jose, California

Deceptive Marketing + Extremely Poor Customer Service from Manager Erik I selected the "installation package with all REQUIRED parts" option during checkout for a washer and dryer. The site clearly implied everything needed would be included. A few days before delivery, a HomeWise rep called to confirm I had all required parts and we scheduled delivery for 6/26. On delivery day, the team arrived to remove the old units but said the new machines could not be installed -- they were missing the gas line and vent kit. When I called customer service, the rep admitted the website is misleading and needs to be fixed, but still insisted I pay for the missing parts plus a redelivery fee. I escalated to Manager Erik. He acknowledged the website confusion but refused to cover the re-delivery fee, saying he'd rather lose the entire $5,000+ sale than absorb a delivery charge. He was completely inflexible despite my willingness to buy the extra REQUIRED parts. This is classic bait-and-switch: promise "all required parts" at checkout, confirm it on the phone, then hit the customer with extra fees on delivery day. Erik's rigid, unsympathetic handling made the situation far worse. Buyer beware -- look elsewhere for appliances. read more

I went to their warehouse sale in Hayward. Would absolutely recommend this. My sales associate was Lilian, and she was able to help me out with a great deal on a fancy range. Looking forward to more warehouse deals from this company. Was able to get my range for 55% off the original retail price. read more

Homewise Appliance - Appliances Near Me - San Jose, California

Service by Janelle was excellent. We liked the selection available and were able to have the items delivered timely. Great products and great service. Also the delivery team led by Luis were terrific read more

The service provided by Derrick Nguyen was excellent. He answered all of our pertinent questions regarding our GE Side-by-Side refrigerator/freezer which was on sale versus what we saw online! The overall selection of equipment is huge, something for everyone. This was the second time we purchased from Homewise Appliance. The installation was on time and the old unit was removed quickly. The installation team was professional and made sure everything was working properly, icemaker water line was setup and checked before pushing refrigerator into its space. I highly recommend this store for all your kitchen and home equipment needs. Best value in the South Bay. read more

Over the last two years, we have purchased several replacement appliances from Homewise Appliance (previously Airport Appliance), including a new GE Café refrigerator, a GE Café dishwasher, and, most recently, a new trash compactor. Ling Wang helped us with all of these purchases, and every experience has gone smoothly from start to finish. Most recently, we ordered the trash compactor over the phone with Ling because we already knew we could count on excellent service and an easy process. Ling is knowledgeable, professional, responsive, and makes appliance shopping stress-free. We highly recommend asking for Ling Wang at Homewise Appliance in San Jose! read more

Lilian has been at Hoewise previously Airport Appliance and her years of experience and competence is spoken in volumes by how readily she can go through her Rolodex of inventory and brands and offer quality recommendations and suggestions as well as clear value without pushing for a more expensive sale She helped us choose a LG on sale for a great value and ample space more than my current and cost leas with more options than before that still fit within. A very specific spec Thank you Lilian for being an expert in your craft and making Homewise the place I will come back for my next appliances read more

As my second 5-star review for this store, this time is for delivery experience! Moises and Chris did an excellent job with our delivery today. Moises had a great attitude -- he carefully asked where we wanted each appliance placed and made sure everything was positioned properly without any bumps or scratches. Our washer/dryer location on the second floor was difficult to access, but both of them stayed positive and even kept smiling while getting the job done. T hey delivered and installed four appliances total, and despite it clearly being tiring work, they still completed everything carefully and professionally. Please pass along our thanks to Moises and Chris -- 5-star service! read more

I visited the HomeWise Appliance store on S. Bascom in San Jose to buy a gas range and was ready to spend about $3,000, but received no customer service. Employees sat at their computers without acknowledging or assisting me. My past purchase of a washer and dryer was similarly disappointing, with little to no follow-up after the sale. Customer service is crucial for major purchases, and this store fell short. I won't return or recommend it. Unfortunately, I had to give one star just to leave this review otherwise it's no stars. read more

Very happy with the purchase of a Bosch dishwasher from Lilian at Homewise Appliance. Not only was she able to get us the best price we could find, but she also was able to have delivery and installation arranged for the following day. Turns out, when our refrigerator died a few years ago, I called around to find a suitable replacement, and Lilian was able to get us a refrigerator delivered and installed the next day. That entire transaction was conducted over the phone, which is part of the reason I did not remember Lilian when we drifted into Homewise a few weeks ago. So that's two times now that Lilan has come through for us on short notice. The next time we need an appliance, we'll start with Lilian at Homewise first. read more

Nov 2025 3 purchases in the past 6 months. Worked with Mark Durbin each time. Mark explained everything, ensured we got the best prices and rebates and coordinated delivery and install. We decided to replace our dishwasher to Match our new fridge and oven. One email to Mark ( on his day off!) and the sale was completed before days end. I really like the show rooms here and the attentiveness of the staff. We will only do our appliance shopping here. read more

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I had a great experience working with Ling Wang. She is extremely knowledgeable, a strong communicator, and very responsive. She also went above and beyond to secure the best rebate for us. read more

We bought a new washing machine from Homewise. They have a huge selection of appliances at their store and we found the one that we liked. The salesman was very helpful and the unit was deleverd and installed the next day. They also too our old machine away. Great service! read more

My husband and I went in Homewise Appliance in San Jose on 12/18/2025 and looked for a downdraft hood replacement. We were helped by Don Little and scheduled a pre-site inspection before placing order for the hood. The pre-site inspection crew came 12/22/2025 to inspect and we are told they will forward the inspection to Homewise Appliance. My husband emailed Don the next day (12/23/2025) and asked him to proceed with a quote so we could place a special order for a Thermador Downdraft hood. He also texted Don and then he replied on 12/27/2025 that he needs to add $499 for the downdraft installation. After sending several emails and texts, we heard nothing from Don. On 1/16/2026, we went back to the store since could not get hold of Don over email or text. He was there, apologized and said he was about to email us. He explained that he had something going on which he would not even get into it. We did not complain anything to him and asked him to process our order. We finally placed our order for the downdraft and all the parts needed. After that, my husband would email Don on a weekly basis to get an update on the ETA of the downdraft and the parts. On 2/17/2026, my husband received an automated email on the status of all the parts and it seems that all the parts have been delivered. He emailed Don again to schedule a time for installation. On 2/19/2026, my husband received a phone call from the installation contractor and was told that they would come and install the downdraft the next day. Guess what, we were never given a 4 hour window and no one came to install the downdraft the next day. Emailed Don again and the answer we got is that "the warehouse created a problem in the system that they are trying to fix. Without going through all the details I had to deal with the system thinks that everything came in but there is no physical product." Two months has passed. Still no downdraft hood. As of 3/17/2026, still waiting for parts. We emailed Don was told once again still waiting for a part to arrive at the warehouse and won't arrive till 3/26. Emailed on 3/27 to confirm the receiving of the part and got a reply on 3/28 saying their warehouse system has a problem and that the down draft is not in. I can't believe this is the customer service Homewise provides. It should not have taken this long to receive all the parts. They should not let the customer take the consequence of their warehouse's issue/problem. They have taken our money in January and yet we have not have our hood installed at the end of March. read more

We bought a stacked washer/dryer for our ADU. Lilian was very helpful. She was very knowledgeable. These units are very hard to find and was great to find someone who had such extensive knowledge about the features and durability of the various brands. Installation of the unit went smoothly and we're happy with the whole experience. I definitely recommend homewise to buy your appliances. read more

I bought a standing freezer from them. The shelves are bowing under pressure and look like they're going to break. The things on them aren't heavy. I haven't been able to get in touch with them to resolve the issue. Much easier to get in touch with sales than support. I have to now buy more shelves that seem less likely to break. Wish I was warned about this before buying the freezer. read more

Finally got a very nice woman, Juliana to take care of business the right way She sent out Leo segura from segura's installation and he fixed the wiring the correct way Thank you Juliana and leo read more

Homewise Appliance - Appliances Near Me - San Jose, California

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Had to order a fridge last minute as the compressor on mine went out. I walked into the shot and Linda made herself available to help me immediately. She quickly helped me identify the model that wound best suit my needs and assisted me with rescheduling delivery when the original date didn't work out. Great follow through and follow up even after delivery was confirmed and accepted. I'd recommend Homewise, and specifically, Linda, to anyone in need of an appliance. read more

I measure consumer purchase stores on how good is there service because the items are common among the different stores. In this case, my only contact for purchase of my items was Ling Wang was my wife and I believe was exceptional. from the moment we stepped in the store she greeted us and he connection with the customer was amazing. Her Charisma and honesty were impeccable. She actually showed these attributes even more when one of items had a defect. quick to work it thru the store system and scheduled an immediate appointment and check to make sure everything is satisfactory. A good portion of my career was managing large sales organization worldwide and trust me I know a great sales person when I see one. Ling Wang is without doubt a GREAT sales person. Thank you Ling!!!! read more

We had fantastic service with Ling! Love our new dishwasher. Really grateful to find Homewise after a severely botched installation by Lowes. Great service, easy selection, simple delivery! read more

We recently purchased a slide-in range/oven from Homewise Appliance (Airport Appliance), and the experience was exceptional from start to finish. Not only did they offer great pricing right out of the gate, but the level of service we received was far beyond what you would find at a big-box retailer. A special thank you to Ling Wang, who was absolutely incredible to work with. Her follow-up is second to none; she actually kept an eye on the pricing after our purchase, and when the price dropped, she reached out and immediately and adjusted the pricing with a refund. It is so rare to find that level of proactive care and integrity! Did I say that she patiently explained all the features and the various range options to us? read more

I went looking for a two drawer dishwasher and this one is the exact one I was looking for, Fisher and Paykel. Ling Wang was very helpful and efficient. We've purchased before and have always been pleased with our choices. read more

Customer service - don't judge a book by its cover. Went on an exploratory visit. After being ignored for 10 minutes was dropped after 5 minutes for an apparently more important customer. Ill take my six- figure remodeling budget elsewhere. read more

My father-in-law needed a new gas range. He contacted me about at 12pm, and by 1pm, we met at the showroom. I was instantly greeted and introduced to Rahmin who took care of us throughout the research and purchasing process. Ramin was extremely knowledgeable about the selection and made recommendations based on our answers to his questions about our usage. We landed on a stunning LG unit and was reassured that LG is currently #1 in consumer reports. He expertly explained the features of the unit and gave us upfront pricing that entailed the unit, delivery/haul away, and also told us about the rebate this unit was eligible for. Ramin was not pushy and was very patient with some of the questions that we had. In the end, we wrapped up the purchasing process and was out of there before 2pm. From concept to purchase took less than 2 hours. Kudos to Ramin and the Airport team for the quality customer service, salesmanship, and ease of purchase! read more

Homewise Appliance - Looks small on the outside, but huge showroom on the inside. - Appliances Near Me - San Jose, California

Joseph, was incredible helpful and patient with us as we selected a new refrigerator. He was super responsive via text and phone call. He paid attention to all our space constraints and helped up get super fast delivery and installation of a great new home appliance. I would love to work with Joseph in the future for my appliance needs. read more

The whole experience were beyond exceptional , caring and professional from start to finish Five stars to my sales associate Lillian Tu for best advice and Moises for the professional delivery and installation job ! read more

Super stingy and not good customer service. It's a shame cause they have a good selection but they really don't care if you get something or not and their sticker price listed averages $300 less than what it ends up being with delivery, haul away, special hoses, installation kits and whatever else they require at checkout. Also their warranty is less than most other places so it doesn't feel great. The sticker prices are fair and great but then end up being more cost at checkout than most other places. Not really worth it in my opinion and a negative experience with their customer service as a whole. Womp womp read more

Our 30 year old range and over the range microwave that came with our house needed replacement. I couldn't decide whether to stay with an electric range or switch to gas. Buying two appliances is a big deal for us and I wanted to make sure I was making an educated decision. I visited the showroom four times before my purchase. I worked with Lilian, who was extremely patient, knowledgeable, and even helped me look at the back of the range so I could do measurements for my gas line installer. I really enjoyed talking to her and never felt any pressure. My husband and I really wanted to support a smaller business rather than just the big chain stores. If you look at reviews for those stores, you will see a lot of complaints about customer service. We are extremely happy with the customer service we received. Thank you, Lilian! read more

They price match but don't budge on anything else. Whether its a simple hose connection or delivery fee. The prices here are not the lowest and since they are not an establishment thats as big as Costco or places of the likes, they don't budge much on price. The salespeople are nice and helpful. They have a huge selection and their products come with extra features that other places don't have. They have financing with synchrony bank thats pretty easy to get. read more

Ling Wang was a godsend. She knew everything about the process so well. She helped me not only with the purchase of my Bosch dryer but she also helped quite a bit with coordinating the installation. I'd totally recommend homewise and especially Ling if you are in the market for appliance purchase. I had a bad experience with Home Depot and Ling solved my problem in 10 min on a Sunday evening past 5. read more

Lillian, sales representative, was most knowledgeable and helpful and my new refrigerator is exactly what I wanted and as advertised! Delivery guys were amazing! Very satisfied customer read more

Walked in on a Saturday, more than an hour before closing, knowing exactly which model I wanted that I called ahead on that they said was not in stock but was in another location in their network. Walked in, not greeted despite 5+ people sitting behind their center desk area, servicing no customers. Walk over to the specific appliance area I needed help with and a younger Asian woman was arguing with a customer about why he wanted X model, he should go with Y model, and then rudely telling him he needed to measure his area. I understand people have different styles but she was demeaning. When she finished him up, she just walked away and didn't bother to ask us if we needed help or if she'd be back to help us. I walked over to the main desk to find about 6-7 people shooting the breeze and asked "Hi, I'd like a dryer" and someone got up to help me. While doing all the paperwork, some of the employees were just sitting, chatting, talking about TV shows, what they were doing after work,etc. Maybe I'm old school but that personal chat shouldn't be done in front of customers, just comes across as unprofessional. They have a lot of appliances and really nice stuff so if you want to browse, this is the place. I'm just very disappointed with the service (or lack thereof). Setting up the delivery was easy, phone person was friendly, and the day of the delivery, you're sent a link that shows where the delivery truck is at and their ETA. The delivery team was professional and courteous, got everything installed without issue. They were about $100 cheaper than Home Depot/Lowes but the in-store experience has left a bad taste in my mouth, considering it was my first ever experience with Airport Appliance. read more

Linda @ Homewise Appliance was amazing from beginning to end! I have a long, narrow kitchen. She worked patiently & diligently & 'got it right the 1st time. She was polite, efficient, patient & a great listener. As a former R.E. agent I appreciated her professionalism from. A-Z. She asked me what I wanted & found it. Have you ever had a salesperson steer you to a slightly lower priced item because she knew you'd be happier w/it. She did. She also found the right expert to measure & fit & adjust my kitchen for my new appliances including an inexpensive electrician prepping to make room 4 my new oven! She also worked w/me to get items delivered per my request. I will refer all my friends to Linda @ HW Appliance! read more

Homewise Appliance - I bought the refrigerator, oven & dishwasher that match my microwave I kept. - Appliances Near Me - San Jose, California

we have had great experiences purchasing from Homewise Appliance. sales, deliver, communication was flawless. Lilian Tu did a wonderful job from beginning to end. she reflects professionalism, and warmth and caring demeanor. we give her our highest recommendation as an employee that reflects only the organization's best. We also want to give our highest recommendation to your delivery staff. Moise did an outstanding job along with his assistant--very professional and personable. We would use you again for future orders. read more

Previously, when this was Airport Home Appliance, we had a great experience getting our Bosch dishwasher from them. This time, I needed a new electric dryer and storage pedestals. I ordered confidently online, including the date of delivery set 12 days out. As the afternoon grew long, I realized I'd had no confirmation or follow up from Homewise. I called, got hung up on, called back, talked to someone who didn't seem able to look up my order. Eventually she found it and said delivery was NOT scheduled. I said, "But it's on my receipt as 4/17/2026. They said, "That is not guaranteed when done online." I said, "Then why didn't someone call me to make arrangements?" They said it was my responsibility to call and follow up. When I have picked a date online and gotten confirmation on my receipt, it's up to the supplier to make other arrangements if necessary. No email or call followup happened from Homewise, and now my new dryer won't be delivered until sometime next Tuesday, prompting another day of being stuck at home waiting for a delivery. If I'd ordered from Costco or Home Depot and set a date for delivery online that was 12 days out, I can confidently say it would've arrived on the date set online. If you don't have the capacity to handle online orders, don't do them. This is Y2K web stuff. If you needed to ask me more questions, ask them online. I wanted to go with the little local guy instead of the big box store, but this experience leaves me planning on Costco/Home Depot/Lowe's for our next purchase. This was a fast track to turn a customer into not a customer. read more