Food was average ...not great. Ordered the 6 piece special which comes with 2 sides. I picked steamed rice and I was told they were out of steamed rice. They only had adobo rice. Mind you it was only 30 mins after they opened and there had no steamed rice? I think they just wanted to up-charge me for the adobo rice, which turned out to be gross and garlicky. I spent $30 and was totally dissatisfied. Never going back. read more

Get better workers. Literally asked the day before NYE what time they close on NYE, and they said 7. Went in at 6, and they said they closed at 6. read more

The chicken Was cooked extra crispy tender and juicy Great flavor recommend you try it

If I could give negative stars I would. Not enough tables and the table we finally got wasn't even wiped down. The chicken was soggy. HOW do you have soggy fried chicken that's room temperature? The fries were trash and the chicken tenders were bland. Never again!! read more

Jollibee fried chicken is without a doubt the best I've ever tasted. There are few times one can unconditionally recommend cuisine but Jollibee is without peer. My wonderful filipina friend shares so many recipes from her homeland but Jollibee is the best. We frequent the Rancho Cucamonga location which is located in the Seafood City building. All I can say is ENJOY! read more

What the Heck !! Jollibee no Palabok or spicy chicken !!!! This is not real Jollibee from the Philippines !!!

I tried this place today. I don't know what the big deal is. The chicken is so bland. Why is there no white meat option? I had to throw it away. Waste of money and took almost 20 minutes to get my order. read more

I would give 0 star for Customer service. Went there at around 7pm today (04/06/2022) to grab some food. This one employee who I think is in her early 60's started yelling at the other customers telling them not to sit at the table because the dining room is closed. She should've said it nicely to them but she went on and on about it. She even tipped over another customer's tray and instead of saying sorry, she just laughed and threw the food in the trash. The customer who was waiting got mad and told the cashier to cancel his food and give his money back. I didn't even hear the cashier or the Manager apologize to the customer. We were supposed to eat there but left because we lost our appetites. Customers should be treated with respect, in a way that is consistent with your brand promise and the reputation you wish to be known for. read more

They were gonna make me pay again for a meal i wanted and i didnt even get the right meal i got

This place is f-ing horrible they serve raw chicken!!! I ordered three pieces and two came out raw, the gravy was watery and the most dry adobo rice known to mankind. Overhyped place and ruined my day read more

customer service is terrible prices high not worth it .. It was my first time I had such high hopes the service was very rude food dry I won't be going back read more

Great service and the food is great! My favorite to get here is their 10pc chicken bucket and palabok. It's a perfect sized meal for a family. I have also brought friends who have enjoyed their first experience here. When I order a single serving my go to is the Palabok Fiesta with a drink upgrade to pineapple juice. read more

This is not a Jollibee what I known. Different flavor, different service. I love Jollibee years, I've buy chicken from West Covina store and Foothill store frequently. I'm really happy when I known one new store will in Ontario Mills. Today is my first time purchase here. I used a coupon ordered on app and picked up in store. I arrived 5mins before my pickup time, they already prepared a lot pickup orders on their deck. That means you'll never know how long is your chicken cooked and how long it stay in the bucket until never crispy. I just use a coupon, I paid, I'm not get it for free, why should I got these. And the chicken from this store is no flavor, I meant no salt and other flavor. Never come back again. I still love Jollibee. read more

Walked in super excited for Jollibee! Unfortunately it was such a let down after craving it. The customer service here is so terrible. The people here look like they aren't happy to have a job here and have so much attitude unlike other locations. Might as well just quit instead of ruining the meal with your energy. I ordered a three piece burger steak and when I opened it I just got two. Went up to the front told them I ordered the three piece one and the girl gave me attitude instead of fixing the problem. The locations in OC is way better. fix your staff or train them to be better. read more

So I decided to give Jollibee another chance, this time I went to the one found in Ontario mills. Even though I didn't order from their app like last time, I was surprised that I didn't have to wait too long. I placed an order of the sandwich & tenders, during my wait time, I noticed how clean it was. One of the servers was actually taking to sanitize both the trays and countertops. To my surprise, My food came so quickly that I barely even noticed the staff were waiting on me. When I received it, it was the best thing I tasted, nice and moist. Definitely a must check out spot. Especially if your in the mall. Well done. read more

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Awesome Fried Chicken!! Dipping it in the complimentary gravy puts it up in a higher level. Definitely try out the Peach Mango Pie also. Awesome new spot in the Mall read more

I was going to call to order because the DoorDash doesn't have half and half option, and I would like to order ahead but they never pick up the phone! I thought they might turn off the phone or what and when I was in store I called and I found out that the cashier just hung out the phone. Well, I don't think they supposed to do that even though there is a long line. read more

I can't even talk about the food because I never got to try it. It took 40 minutes for us to decide to leave and they kept on telling us " oh it's just gonna be 10 more minutes" and there were like 10 people at the front complaining "where's my food it's been 30 minutes!" And all I got was 10 pc chicken tenders. Also they had no music systems so the only atmosphere you'd get is what sounds like people staring a riot up front. read more

I placed a mobile order and waited about 10 min of no response, no name called, not even a text to know if it's ready. After waiting an additional 5 min, I went to ask just to make sure it was received, turns out, the mobile orders are in the back behind the counter, so I'm standing off to the side not knowing that it's getting cold. read more

Horrible. If I could give zero stars I would. Went in yesterday 4/10 around 7:30pm and this really young looking African American boy was cleaning towards the back near the bathrooms. The tables and chairs were in disarray and as he was cleaning he blasted rap music from his phone and placed it on a table all while there were still customers eating near him. He was pushing the chairs and tables with his feet aggressively and had such a bad attitude. He pushed a table and it hit the booth of a family that was eating and the mom got up and confronted him. If I were his manager I would have a few choice words with him and fire him immediately. It's pretty pathetic to see not only young people but older who also think they can do whatever they want at work. Have some respect and dignity. read more

There was a very rude older lady that did not let us sit in the dining area. She let other people enter the dining area, but for some reason was not allowing me and my party. There was a large family of six people that came LATER than us and she let them in. It was also the way she spoke to us. She was extremely rude and practically kicked us out for no reason at all. read more

Food is good. Service sucks. It's not hard to give peoples food at a faster pace. Employees just look like they don't wanna be there.

I wish I can give this place 0 stars. VERY rude staff. Got there at 6:39 pm exactly but was told that we can not enter because they are closed when in face their closure time is 7 pm. I told the security that and they allowed us in but when we got to the cashier, we were told we can only order Patties because that's what's available and they won't be making any more chicken. We left! Very very rude!! read more

Best chicken place ever .and the staff was nice The line went by really quickly Everything was very nice about the restaurant.

Came to this place looking forward to a great filipino meal. Unfortunately this place is a little different from other Jollibee restaurants. It should be called Jollibee Express. They don't serve filipino items that you can find at other Jollibee stores. Wife and i were disappointed. I give them an "F" for consistency. The fries were cold so I asked them to replace and they did. The sitting area is very limited since the restaurant is not in the food court area. On the positive side, the fried chicken was as good as always although prices can be more competitive. The mango pie is incredible and again, I wish the price was lower. Thank you for frying it and not baking it like McDonald's. Big big difference. Service was very good. I will only go back to this place if I crave for fried chicken and not on a strict budget. Otherwise I will opt for other branches outside the Mills. read more

There was an extremely rude older lady that was not welcoming at all, she should not be on the floor if she does not provide courtesy customer service. She basically kicked us out from the dining area when there was a big family eating next to us and let them eat there. Overall will not be coming here anymore! I would put zero stars if I could. read more

Good service, friendly staff. Thought I wouldn't like the jolly spaghetti but it was delicious.

I always got the special sandwich and drink for $5. They no longer have that. Now it will be closer to $10. Just not worth the money. When they first opened the prices were better. Never go back.Sad read more

Order took a while but the manager took really great care of us! Really awesome crew!

Hello, the food was amazing and I just had a overall good experience everybody there was so good and everybody there was just doing their best to try and help me out you guys and it was just a good overall good experience like the service in there was good everything is good. The food was good and just everything . read more

Jai was so friendly and nice at the register, promote that man immediately!!! He laughed and joked with me and it made my day

First time going to Jollibee so maybe its just me but Chicken tenders where way over cooked and didn't have any flavor to them. They also had way to much batter/coading for my tast. read more

Absolutely flavorless, waited 30 minutes for the food and once I got it and tried it my disappointment was immense, crust was hard and salty the chicken inside was chewy and flavorless, I love Jollibee I just don't recommend this location, Burger King was way better. read more

It was ok no popeyes. Chicken had no real fav n it was not spicy at all. It not bad but it's not great either.

got a to-go order 20 min wait our fries were cold paid for coconut mini pies and didn't get them be there wasn't any more.

I like this Jollibee better than Rancho because although they're new they're on track on what they doing

Place is clean, good fried chicken , mash potatoes, really tasty, side order of adobo rice first time eating is okay , I luv the gravy on the side n with mash potatoes , prices are reasonable, inside Ontario Mills Mall . read more

So glad this jollibee opened in the area! Not much Filipino food out here. Spicy fried chicken was soooo good. A must try!

I was just visiting and stumbled upon this Jolibee at the mall!! I loved the quality so much that I went twice during my stay. The gravy and fries were piping hot and the chicken with very juicy! This Jolibee is not in the food court!!!****** it's next to Marshall read more