Great service, treated well I was in and out in reasonable…read moretime. Will come back again

I am not sure why this place has such bad reviews. I never leave reviews, but the new manager…read more(Matt) was so helpful during my last visit, they certainly deserve one. I have been coming to this Firestone location for the last 5 years for oil changes and tire rotations for my truck. They have always done excellent work. Recently, I bought a new truck. The dealership I purchased it from refused to address a small wobble with the truck right after I bought it. I brought it into Firestone without an appointment, and Matt took the time to look at all 4 of my tires and correctly diagnose the issue. He then recommended to me a great set of tires (same ones he had on his truck), ordered them, and installed them for me first thing the next day, as well as did an alignment. My truck has never driven so smoothly. You have to understand these places are tough to staff. Be patient, make an appointment, and have a backup plan if things take longer. There are several good restaurants, coffee shops, a Kroger, etc. all around this location if you need something to do while your car is in their shop. Matt is an awesome guy, too.

Good staff, prices, and services. They were kind to me and helped me out. They treated my car…read morenicely and brought him around to the front.

Excellent service and honest people for a change! Plugged a tire for me without lying about noy…read morebeing able to plug it and trying to sell me new tires when the ones on car are a year old! They got all my business now.

My tail pipe rusted and broke away from my muffler. The muffler had holes from rust. I also had…read moreEVAP issues with 02 sensor and vent control circuit. Westfield Tire & Muffler diagnosed the issues quickly (within 30 minutes!), called me with an estimate and effected repairs. They replaced everything quickly and professionally within a few hours. This is an excellent business with courteous and helpful employees. A hidden gem in Westfield! I highly recommend Westfield Tire and will use them exclusively in the future!

We've been going there for years now. I just was over there because my car was shaking and I was…read moreafraid I'd thrown a wheel weight or something. They took 10 minutes to put it on the lift, remove the impacted snow, topped off the air. No charge. Just a friendly handshake. They are good honest people and when we need tires that's where we'll come.

Very happy with the Express Oil Change service here. I usually go to the Fishers Xpress location…read morebut decided to try Westfield location since I had other errands in this area. The employees were friendly and the oil change was efficient. The price was very reasonable. The waiting room is fairly spacious with ten chairs, a few tables, a tv, and a few electrical outlets near the chairs. Although my oil change was quick today this would be a good place to bring my laptop and work if I was waiting for more extensive Otto be completed.

Updating my experience here. I previously had an issue after a tire rotation that triggered a TPMS…read morelight. To their credit, that issue was eventually fixed, which is why I removed my original review. Unfortunately, I'm now dealing with a new and frustrating problem. I brought my car in for a routine oil change. During the service, I received a call saying they had already put in a different oil than what they normally use and asked if that was okay. I specifically asked whether it would affect my car's performance and was told no. At no point was I told there would be an upcharge or what the price difference would be. When my wife went to pick up the car, the bill was almost $40 higher than expected. That's when we were told it was an "upcharge" for the oil -- something that should have been clearly quoted and approved beforehand. To make matters worse, my wife was met with a passive-aggressive attitude when she questioned the price, which is completely unacceptable. Between the lack of transparency and the way this was handled, this will be the last time I use this location. It's disappointing because it's very close to my house, but trust and clear communication matter more.

Bob's garage, are they for real? The answer is yes, they are by far one of the best all around…read moreautomotive service centers in Indiana and all of the surrounding areas. I highly recommend them, and I don't say that very often at all. But they are honest and let you know exactly what is wrong with your vehicle and will give you an estimate of how much it will cost to fix and how long it will take. And be right on point. If you are looking for a service center for your vehicle left look no further.

Have frequently taken our cars to Bob's. They have been great at estimating cost,and time as well…read moreas telling what is needed versus what can wait for awhile, (great for people on tight budgets.) The facilities are excellent and the customer can see their car being worked on regardless of where it is in the shop. One of the few auto repair locations I have used in which I have felt demonstrated integrity and honesty. Only complaint I have is with the changes to Indiana-31, it is a bit challenging to get to their location.

Scott in the service department was very kind and helpful! Great at communicating with me about my…read morerepairs and keeping me up to date. Highly recommend!

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

I now have a new car service location. I found Superior Auto Works through a recommendation from a…read morefriend. We had a significant amount of work to address this summer/fall with the family cars and I couldn't have been more happy with Joe's communication, service, and pricing. His whole crew is excellent. It was the best car service experience I've had.

I have been with Supeior Autoworks for over 5 years. I have two BMW's and a Mini Cooper. These…read moregentlemen are as fair and honest as they can be and do not upsell. I trust them completely. They are not the cheapest, but you do get what you pay for. Trust me, if you have anything German to drive and you don't give these professionals a chance, you might as well open a window and throw your money to the wind. Excellence in auto repair!!!

The best Tech and customer service at a car repair shop ever!!! Don't let all the cars outside fool…read moreyou, most are waiting to be picked up. I went at the right time and got in and out in 30 minutes with awesome work done to my SUV, and at a fair price. I hope I don't need to come back soon but I will be back if I need anything because you guys are great!

This used to be the only place I would take my car. I was loyal for years. Unfortunately, they are…read moretoo busy and understaffed. They lost their good communication skills and friendliness. They also completely misdiagnosed my car so I took it to another shop. My suggestion is to pass as the quality of work is just not there like it used to be.