This dealer refuses to submit claims for Endurance (aka Apex Unlimited Warranty) vehicle warranty, a third-party warranty service. The service tech suggested I could get the repair done, and submit for reimbursement from Endurance. Endurance will not reimburse for repairs already done, they will only pay for repairs under their warranty to the dealer directly, and only if the dealer gets preauthorization. In the past, when purchasing a new vehicle from this dealer, paperwork and titling had to be redone as they made errors on the paperwork at the time of purchase. Routine service was done adequately. read more

I bought a used Highlander from Jon lancaster. It was warrantied to cover anything out of the ordinary to 100,000 miles. My local mechanic who does the oil changes and tire rotation, minutes from my home, warned me of an issue that was under warranty, so i took it to the dealer, and was told that the part was just loose, and retightened. 5000 miles later at my oil change, my local mechanic again warned me of the impending issue. One more time I made an appointment at Jon Lancaster. I was entitled to a loaner vehicle for the day, but they told me their shuttle was leaving soon, and could give me a ride home. I live 12 minutes away. What they didn't tell me is that there were 7 others on the shuttle that were to be taken home before me. 2 hours later I was home, after touring the city of Madison. When I Ubered back, I was greeted by the service manager, and lied to, once again, that the part was just loose and needed tightening. My local mechanic, formerly a Toyota mechanic, once again suggested that the service manager was lying to me to get out of doing warranty work. I called Toyota corporate, and they told me to use the dealer on the other side of town. (30 minutes away) I did, and the car was fixed within hours. No BS, just straight up good, honest, ethical service. Now, I buy my Toyotas from the dealer crosstown, and will have major warranty work done there. The only time I use East Side is for free oil changes and tire rotations. When those are done, I will have all my service done on Madison's West side. I can't believe that a good company that makes a great product, would allow charlatans to rep them. read more

This says Jon Lancaster Toyota but I know it as East Madison. I just had my car serviced and can't believe all the negative reviews. We do a combination of DIY and dealer maintenance. They're always encouraging us to do more there but we didn't feel pressured. I buy Toyota parts too and their hours are good and the counter dude is helpful. We bought the car there (2017) and got a square deal throughout, even in the finance room. If someone is disrespectful just walk. It'll probably save you money in the end. read more

I was there today to check my car, and the advisor who helped me is the best at his job. Since im having this problem with my car Gonzalez helped me the most and he was so nice. Definitely recommend them. read more

If you want a 2 hour oil change this is the place for you! I come here a lot and this has never happened before, but now I'll think twice before scheduling here again. read more

Buying my car from East Toyota has been the most horrific car purchasing experience I have ever had. I was greeted by Sam Jamarillo who was professional at first which led me to believe that purchasing a car from this location was a good decision. During negotiation, he remained informative and professional. He offered new winter mats, detailing of the car, and fixing a crack in the windshield. As soon as the ink dried, the finance associate Matt Schnell became grossly abusive and offensive. He made remarks about how I did not need to read the contract. He impatiently flew through the warranty packages stating that the package included the gap insurance. Two days after the purchase, I emailed Matt to refund the warranty because my credit union could offer me a better price. Also, I was well within the 30-day window to cancel the warranty. The conversation, with Matt, to refund the warranty included abusive emails from him stating they "fund close to 10 million a year" and his "office knows where to send the check." I needed this information because my credit union loan officer requested this timeline. Matt's conduct is unprofessional as he was withholding information regarding refund amount and timeline. I responded that I appreciate his patience as I am not familiar with the process. Matt responded with another abusive email stating, "I told you multiple times the amount of the refund was the full purchase price of the warranty plus tax. I do not do computations for it. The office does. Then they send it to your bank. I apologize for not replying quickly enough, I had a bit of time off. That said, with all due respect we are 14 emails in on a process that takes one. At no point did you mention anything about cancelling the maintenance, and you specifically said you did not want to cancel gap." This is a blatant lie. I specifically stated to Matt , prior to this email, that I wanted to cancel the entire package, including the gap insurance. On 7/19/23, I contacted the regional manager, John Wineke, and shared that I do not feel comfortable having further conversations with Matt. John stated he would have the paperwork ready for me to cancel the warranty package when they fix my windshield on 7/26/23. The cancellation request paperwork was completed that day. I had service done that same day. When I picked up my car, there were no winter mats or detailing of my car. Only the windshield was replaced. On 8/18/23, I received a document in the mail stating I have been enrolled and charged for the warranty package at $595.00. I contacted Chris Laughnan, Service Manager, whose name was on the document. Chris had no knowledge of the document and said he would look into the issue for me. I have opened a complaint case with Toyota Corporate to help resolve this issue and hope they can intervene to find a solution. My interaction with East Madison Toyota has been abusive and a spiral into continued chaos. Based on my interactions and a string of grossly unprofessional emails, I no longer trust any interaction from East Madison Toyota and will now only go through Toyota Corporate. read more

Jon Lancaster Toyota Scion - Car Dealers Near Me - Madison, Wisconsin

Possibly the worst experience I've ever had with a dealership. Avoid this place at all costs. Their parts department are incapable of putting together one order and making it work. Tried several times to get an order straight and they messed it up multiple times. Moreover, their phone system is terrible and cannot route calls correctly to anyone or get you to a person no matter how many times you try to press zero or say agent. There's so many things wrong with this dealership. I don't know why it's even existing anymore! read more

Appointment address sent via email was wrong. Left me without my car at night. I asked my what options were and was told "we'll I don't have a car for you". Service center could not give me an ETA on an oil change and tire rotation. Then called 1 minute before close to tell me my car was ready. I called back twice with no response. Call center said they'd have the key left at sales but they didn't know that this was a separate building. I drive back to wait 15 minutes to hear that I have to figure out how to get home without my car and there's nothing they can do to help me read more

AWESOME service EVERY single time. This dealership is a GEM in the Nation and certainly a reason why people love Toyota Thanks again East Madison Toyota....until we meet again read more

Jon Lancaster Toyota Scion - Car Dealers Near Me - Madison, Wisconsin

Went in for a test drive, wanting to, but not planning to purchase the vehicle. Gary went through the options available and took me for an extended test drive, while he talked about the various features and such and we also just had a good conversation...not often you get to work with someone who actually listens. Gary never rushed me or used any kind of tactic to corner me into a decision. He genuinely wanted to make sure I was getting in the right vehicle and that I was comfortable with the financial arrangement, as did the man I worked with on all the final paperwork, sorry, forgot your name... They also were able to give me a quick trade in value that ended up being more than twice what I expected, and then easily pivoted when I decided to increase my down-payment and not trade in my old vehicle. I was also very happy with the interest rate and payment plan options. While I hope I don't have to buy another vehicle soon, I would happily return to East Madison Toyota! Thanks again Gary!! read more

Too bad you can't leave negative stars. These people are totally unresponsive. All I wanted to do was return a leased vehicle. When I mentioned this.....no return emails or calls. I certainly won't purchase a car from this dealership. Buy from somewhere else. read more

2hours for an oil change and tire rotation?!? And that's WITH and appointment. Won't be back.

I purchased my Highlander new from East Madison Toyota and have taken it here for service since purchase. It broke down and had it towed to the dealership for them to get it back up and running. Apparently that is an inconvenience for them. They are booked out 2 weeks and I don't have an appointment, so they don't know when they can look at my vehicle. Apparently I have to arrange a time for my vehicle to break down. The few interactions over the last two days have left a very bad impression and I will not be back for anything in the future. read more

Came in, waited 10 minutes before someone even acknowledged our presence. Was hoping to see and most likely put an order in for a Sienna Limited, fully loaded. Didn't need financing or anything. Finally someone walked by, didn't walk up, and asked if I needed help. I said I wanted to buy a Sienna Limited and they said "we don't have any" and they kept walking. Nice. read more

I lease a 2021 Toyota Tundra and damaged the sidewall of one of my tires. This is not the dealership I leased my truck from, but it is 5 minutes away from where the damage happened. I contacted the dealer I leased from and scheduled an appointment later in the week to have it looked at. The tire was damaged enough that the cords were showing through the sidewall and I didn't feel comfortable driving on it for an extended period of time. This dealership is an official Toyota dealership, and very close to where I was, so I stopped by to have them put on my full-size spare. I was turned away because I didn't have an appointment. While I understand that there are other customers, it would have taken any of their techs 5 minutes to remove the damaged tire and replace it with the spare. They were willing to let me leave the dealership with a dangerously damaged tire, rather than sparing 5 minutes of their time to help a customer in need. I would not recommend this dealership to anyone. I however have had nothing but great experiences at Smart Toyota on the west side. read more

Took my car in for routine maintenance. Car is in good shape! PROS: -website allows for service scheduling -service can also be set up via phone -quick responses via phone -agents know how to maneuver their system to help make sure correct services are scheduled: I had issues with the service plan I bought from another dealership months ago, and they were able to check it for me a few time during the process of updating my records -friendly service from everyone upon arrival -free drop off and pick up shuttles so you're not waiting around at the dealership...friendly drivers with clean vehicles -quick turn around time for maintenance, within the anticipated time of completion -clean and efficiently designed service bay -my service came with a free touchless car wash from across the street...not sure if it is a standard offer for all services CONS: -none really, car report card was all green so nothing to look over. But I bet if there was an issue, they'd walk you through it. General Advice (not specific to this dealership): -schedule service ahead of time and make sure you specify the service you want done if you know it. -if you buy an extended maintenance program (Toyota Care Plus) make sure that the dealership updates the Toyota system so every dealership has access to the information. Check your Toyota Owners login. -keep/bring your previous maintenance receipt/report card to the dealership so they know what was done previously (which is not always indicated in detail on Toyota's system) and proceed with the next step to your maintenance schedule. read more

I brought my car in for 25,000 mile servicing. My appointment was early on Saturday at 8:30am. I made my appointment online, which was very convenient. There were a few other customers waiting, but my vehicle was ready in half an hour. The employees here are super nice. They greeted me nicely and took the time to address any concerns that I had. I know most places offer free car wash, but I still think it's a really great plus. The lounge is nice. They have coffee and snacks. It was pretty quiet on Saturday, so that made me happy. read more

Update- I emailed above address.. Guess what - no reply... Now that's three times where customer service has not got back to me after I reach out. Just in case you were sitting in the dark reading this review and wondering what transpired - the answer is nothing, absolutely nothing. More disappointing than the ending of a famous HBO show. read more

Thank you for Mr Virgell respond to my posting. I just want to let him know we did send him an email on 05/28/21 about the unpleasant experience but we never got back from him. However he asked our response after I posted my review on Yelp. Kudos for Yelp read more

I would never buy a car here, take a look at their new car inventory. Every single vehicle has a $1990 markup for a paint/uphosltry treatment. Most of the vehicles are "on their way and not in stock" so they don't actually have the treatment they are just screwing everyone over because Toyotas are in short supply. read more

As part of an agreement for purchasing a vehicle privately, I requested that a "per-purchase inspection" be completed as a stipulation of the purchase. The Vehicle had Toyota's official "Pre-purchase" inspection by East Madison Toyota and some minor brake issues were found. The seller and myself agreed to follow through with the transaction and the exchange was made. The vehicle was then taken to Meineke the next day for the brake repair. I understand Estimates for brakes are difficult to as wear and tear unique to the system and a LARGE discrepancy was found. Rotors, pads, and nearly the entire break system was required to be replaced. This was not completely unexpected. What WAS unexpected was the steering wheel "shake" after the vehicle had been serviced that had not been there before. After returning the vehicle to Meineke for diagnosis of the issue, it was estimated that tie rods, ball joints, and other front end issues were the cause of the "shake." Total estimated repair costs equaling over $1200. Either Toyota or Meineke did not perform their services accurately. The Issue with East Madison Toyota is that they DO NOT STAND BEHIND THEIR WORK. How is it that THIS much was missed from a certified Toyota repair shop flagship car inspection? A complaint was submitted to the Bureau of Consumer Protection / Division of Trade and Consumer Protection on both businesses. Toyota responded with, "With us doing the inspection and not the repairs and even just a few days between, we can't account for the care of the vehicle, the quality of repair, or if the ball joints were truly needed." -Chue Lor Service Director of East Madison Toyota The vehicle in question did NOT have the necessary repairs completed and Toyota COULD have inspected the vehicle even today, but they chose to dismiss this and to shift blame off of them. The issue is that the "Pre- purchase inspection" did not show ANY of the issues that Meineke found. If you are buying a new vehicle, DO NOT BOTHER GETTING A "PRE-PURCHASE" INSPECTION from Toyota. Toyota MISSED HUGE issues and further more they do not stand by their work (inspection) and will attempt to deflect any responsibility. I'm not sure who is wrong here. Meineke or Toyota. I did my diligence in getting an inspection from a certified Toyota dealer and Carfax to attempt to avoid any possible vehicles with BIG issues. The lesson, DON'T BOTHER WITH A TOYOTA "PRE-PURCHASE" inspection. Either it's inadequate (missing MAJOR issues) and/or they will not stand by their inspection and shift blame away. You can look up the complaint and business on the DATCP website: File 117870 https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx read more

Yesterday I bought a new to me Certified Used 2017 Toyota Camry. I had been looking online for about a week to find the right vehicle for me and sent out several emails to dealers about specific vehicles. Jerremy Boun at East Madison Toyota was the only salesperson who responded to my email with the information I requested which was basically the lowest out the door price for the vehicle. We emailed back and forth a few times and Jerremy even sent me a video he took of the vehicle. My husband and I drove up from Freeport Illinois to check out the car and found everyone at the dealer to be polite and friendly. We drove home with our new car and couldn't be happier with the service we received. read more

DONT GO HERE!!! I picked up my brand new vehicle and it looked amazing. One day while washing it I noticed some bubbles in the paint. I found the defect within the first couple of weeks. I took it to Toyota East Madison thinking they would take care of it. They gave me the run around, had a regional tech look at it and the technician said it was due to a car wash, or tree sap. I took it to two different paint places and they told me that there was no way the defect was due to the two suggest reason by the dealer. The service department was barely responsive to any questions I had. I currently have a question out to them and they haven't responded in over 3 weeks. The service department has no concern for other peoples time and does anything but try to make their customers happy. So glad I got the extended warranty (NOT!), which by my experience so far means they will try and get out of doing any work. I also contacted national and my sales person, no one is trying to offer me a solution, just trying their hardest to not take any responsibility. read more

Truly no complaints here so far! Thankfully, I've only had to utilize their Express Services for oil changes and tire rotations. To comment on that, it's pretty straight forward and they are efficient workers. The Express Service lounges are both pretty clean. Their staff is always accommodating and always willing to explain any issues your car may have during their service. I have always been quite pleased with the quality of service given to me. I recall a time when my wife had taken my car for a service recall and there was an inconvenience of sorts. The result was they did my recall and gave a complimentary oil change service (it needed it at the time). I wouldn't say this is what they would do again, but it was a pleasant surprise and definitely shows how above and beyond they go to ensure their customers are taken care of. I would recommend this dealership for your service needs! Cheers! read more

Bought a 2011 Dodge Grand Caravan from this dealer. Big, beautiful building with a lot of employees everywhere. Sales process was fine. My biggest complaint is their inability to wash a car decently. The customer doesn't want to hear how "busy the detail center is..." Have some of the guys standing around help wash cars if they're that busy. Granted it was only a $15,000 transaction, but armor all only costs about $4 bucks, use it. People like to feel good when buying a car, even a used car. George finally took it upon himself to armor all the tires, thanks George. I would buy from them again, I just won't expect a very clean car. read more

Jon Lancaster Toyota Scion - My "new to me" Dodge Caravan... - Car Dealers Near Me - Madison, Wisconsin

I've always been very happy with my service. It's also super nice that with every visit you get a free car wash. However.. last time I used the car wash, it looked all shiny and pretty... until it dried. I have some weird residue left on the outside of my car. Booo. It seems to wipe off pretty easily - but I really shouldn't have to get a car wash to get the leftover gunk off my car, from the car wash. Pretty minor, but still annoying. They need to rinse better I guess! read more

Very happy with our car buying experience. We went in having done research and knew what we wanted and they were very accommodating. Sales rep JJ was responsive to our text/emails about the car we were interested in, let us test drive on our schedule and on our own, overall very easy to do business with. Rudy in financing was also very easy to deal with. Other staff helped us go through the details, and ins and outs of the car, etc. Appreciated their low pressure approach, have had all sort of nightmares in the past with reps trying to up-sell services on top of services. They let us know about additional services/warranties that they offered but didn't make things uncomfortable if we declined. Would definitely recommend! read more

If you love your information being sold to third parties and aggressive ongoing offers to buy your car, then by all means get your oil changed here. My experience has been very negative as described below. I scheduled an oil change for January 2021. Prior to my appointment I received an "appointment confirmation" email that was actually an offer to buy my car. OK, fair enough I can tolerate one misleading email and understand they are probably short on used cars to sell. I clicked the link to opt out of that communication, and also replied via email to the person that sent it (Doug) clarifying I did not wish to be contacted by them with offers to buy my car. Long after attempting to opt out I have since been called (by Luke) on my mobile phone twice with offers to by my car, and received an unmarked envelope that looked deceitfully like a check that was actually a letter from East Madison Toyota wanting to... wait for it... buy my car! Additionally, after getting my oil changed there, East Madison Toyota provided my contact and service information to both CARFAX ("As a valued customer, East Madison Toyota has provided you with FREE ACCESS to your CARFAX Report & CARFAX Car Care account for as long as you own your car." and "Welcome to CARFAX for Life!"... ugh) and SiriusXM ("As a big thank you for having your vehicle serviced recently, SiriusXM and your dealer are giving you a free 3-Month SiriusXM All Access Trial subscription"... double ugh as SiriusXM is notorious for their aggressive marketing and difficulty of opting out). I am now getting unsolicited communication from both of those companies. I expect East Madison Toyota made more from selling my personal information than what I actually paid them for the oil change. It is really a shame. All I wanted was to pay them and have my oil changed. This should be a simple transaction. The actual oil change service was fine, and the customer service rep that followed up to understand my negative rating earnestly tried to do a good job, but the aggressive sales and marketing people at East Madison Toyota clearly think of me as their product rather than their customer, and think it is fair game to be deceitful in their communication to me. They have caused me significant personal hassle and led me to completely distrust this business. read more

Ups and downs. Decent buying experience. Their 'express' is usually anything but. I've tried twice and there's always a line, even 'off-peak' hours. I've tried to get around it by scheduling service, but then they moved me over to 'Express Appointments' anyhow. Ton of people in two small rooms. Nice there's a separate 'quiet' room without a tv. Its warm and there are snacks, but its tight quarters for a long wait. Did take over an hour, which doesn't feel very "express" to me. read more

I had such a bad experience here that I got up and left. I came in intending to buy a specific used car, took a test drive, and said "I'll take it." Should have a been a quick and easy sale because I had already arranged my own financing and had a cashier's check. The salesperson said they could not accept my financing (arranged and through the Michigan State University credit union) and instead asked if I would accept Toyota financing if they could match the terms. I made a mistake and said yes. After two hours of waiting around for the financing to come through, I finally said "enough" and got up to leave. I asked if there was a rental car place nearby (I made the mistake of being dropped off at the dealer). The salesman said yes, and even offered to give me a ride there, which I appreciated. But first, he said, his finance manager would like to chat with me. The finance manager commenced the hard sell. He expected me to accept Toyota's financing, even though in the end, they could not match the terms of my MSUFCU financing. He said "we can get close"... When I gave my final "no," he offered to call MSUFCU to use their financing. NO THANKS! This should have been an easy, quick sale, but by pressuring me to use their financing rather than working with the financing I already arranged, they lost a customer. To make matters worse, I just checked my credit report and there were 4 hard requests on it! They had applied for 4 different auto loans in my name without my approval! Oh... almost forgot to mention; when I asked the salesman about the ride he offered to give me to the rental place, he told me it was a 20-minute walk to get there. Stay away... they are not honest. read more

The express service bays are very frustrating. Brought two cars in this week both with scheduled oil change appointments. Both were severely delayed, by nearly an hour each. One appointment was an hour after they opened and they were already 30 minutes behind. Was told they only schedule 20 minutes per oil change but they always take at least 30 minutes each. I feel bad for anyone scheduled in the afternoon. Be ready to spend hours here to get your service completed. read more

Really starting to question the customer service at this dealership. Shopped for a new car last year and worked with a salesman from the dealership for a few days trying to narrow down the right model, accessories, etc. When I asked for the best price on the vehicle, I was given an amount that was a little higher than expected. Shopped it around and found a significantly lower price. When the salesman called me back and I told him I was buying elsewhere, he became rude and insistent that he deserved the chance to sell me a car. I also find their service department to be less than responsive. the last several times I have called, I cannot get anyone in Service to answer the phone. Last year when I tried to get an estimate on a repair for my Toyota, the cost was astronomical! Found a national chain repair shop that did it for less than half of what they wanted to charge. Recently my car had to go in for a recall and once again, I cannot get anyone to answer the phone to see when my car might be ready. I will drive to the west side (Smart Motors) from now on for service or when I want to buy a new car. read more

I understand the necessary appointment making during Covid, but this sitting in line is ridiculous. I've been in my car for 30 minutes already...waiting!! I figured the wait would be minimal with an appt. obviously I was put in the slow line because other cars are now getting serviced before mine. Probably going to pee my pants now. I'm never coming back here. Ridiculous!! Finally in after 45 minute wait. Technician states my tires don't need rotating. They have NEVER told me that in all my times of getting my oil changed. Probably bc other people, in this insane line, are getting crazy as well. read more

This was my first time buying a car and the service was superb! All the employees (even those who were not directly helping me with my service) were kind and talked to my mom and I while we waited. The employees were extremely professional, kind, and assisted us all at the same time. Zac Ezzell had a great sense of humor and was the most helpful out of all the staff who helped us. Also, David (whose last name I forgot) was a noteworthy individual who showed us the ropes of the car we purchased. Additionally, Cory Smith was an outstanding financial manager who helped us find a loan for a brand new car given my low credit score. read more

Jon Lancaster Toyota Scion - 2016 Toyota Yaris - Car Dealers Near Me - Madison, Wisconsin

Beware, I brought in my RAV for recall repairs and asked for a noise diagnosis. They didn't find the source of the noise I was most concerned about, but told me I needed a new water pump and idle pulleys, a job costing over $1200.00. They also said I needed new rear brakes, estimated at $300+. I brought my RAV to an independent garage and the mechanic diagnosed, found and repaired two things for $180.00. He said neither the water pump nor pulleys had been checked and both were in good shape. He also found the source of the noise and did so quickly. Not only did East Madison Toyota misdiagnose and NOT check the water pump or idlers, but they failed to find I needed a new belt, brake pads and tires. I was charged a diagnostic fee which was later waived when I expressed disbelief at the repairs. read more

My 2000 Celica was having a problem with one of the rear brakes and I didn't know if it was safe to drive it to my mechanic, about a 40-minute drive. I was looking at East Madison Toyota to see if they had a car I would like to buy if I couldn't get the Celica repaired & HAD to buy a car. East Madison Toyota was very close to where I was working at the time. I showed interest online in a 2011 RAV4 & the salesman TJ called me. It was 8pm and I was impressed he called. He was very helpful & we made an appointment for the next day to have their repair department look at the Celica & I would talk to TJ about the RAV4 while they were looking. I ended up being told by TJ & Doug that it was probably safe to drive the Celica to my mechanics, and that's what I did. The Celica is repaired & my mechanics say they can probably keep it repaired as long as we can get parts. My review here today is for TJ and the other people I met at East Madison Toyota. TJ was knowledgeable and he told me many reason the RAV4 would be a good car for me. He also was very kind and said if the RAV4 isn't the right car, there are plenty of options to choose from. He even gave me their report on the RAV4 to show to my mechanics in case the Celica couldn't be repaired. My mechanics said you don't always see that kind of transparency from a dealership. Also, I talked to the mechanics & others and they were awesome. The gave me all kinds of new information about cars, brakes and the choices I would have among used Toyotas. (I like Toyotas.) I am hoping to keep my Celica going for a while. But if I had to buy a car for some reason, I would definitely think of TJ & East Madison Toyota. I think they are running an honest operation and I think they're doing their best to provide good-quality used cars at a price fair to the seller & the buyer. THANK YOU, TJ! Thank you, East Madison Toyota! If I find myself with some extra money, I'll come out to test-drive the Corolla hatchback! read more

Could not be happier with the professional service and attention to detail that I have always received and continue to experience from EMT. Highest recommendation! read more

I went to this dealership last weekend with a mission to purchase a vehicle. Waited around in the parking lot and then the lobby for about 15 minutes until I was even approached. The guy, George, who was sent over to help us was rude and had a sense of urgency. He rushed me through the cars claiming that they were all going to drive the same, they didn't. He then told me that they were only appraising trade in cars for "people who were actually going to buy a car that day". He didn't talk to me long enough to even know what I wanted or if I was going to buy a car. He had an attitude the whole time, was rude, and acted as if I was a waste of his time. Purchasing a car is a big decision and cost a lot of money. This is NOT an experience that I want to be rushed through or feel uncomfortable in. Needless to say, I will not be returning to Jon Lancaster Toyota and in fact, this experience has even second guess if I even want to buy a Toyota anymore. read more

Purchasing an '05 Scion xB from Jon Lancaster Toyota was a relatively simple affair. Low pressure, pleasant sales guy. Typical car buying experience. And a majority of the repairs have been problem free as well. Polite, honest, and willing to work with the warranty. However, something has gone amiss in the land of Toyota Service. My fuel door release and cable stopped working about two months back. Took it in and the problem was taken care of in short order. A couple weeks later, the problem suddenly reappears. Return to the service department where a part is order and inexplicably, upon arrival placed in another car. The excuse? His name was similar to mine. Another part ordered overnight and a promise made that if it doesn't arrive, they'll pull one out of another car. Of course, the part doesn't arrive and the promise turns out to be false. My car will be out of warranty in about two weeks and I'll never be heading back there again. I don't have time in my life for this kind of hassle. read more

East Madison Toyota was promising to start. They had a decent selection and mediocre prices. We found a car that we liked and sat down to talk about prices and they refused to negotiate past the pittance they offered. Furthermore, they refused to look at any research I brought in even though the price was 2k above anything . See below for some (lightly) paraphrased quotes: "We almost never give discounts. 99% of the time we don't discount prices." "Nobody uses KBB or Edmunds, we use NADA." "We don't look at NADA, we use a proprietary third party software." (After I brought in NADA research.) We decided that this was fine, the car was something we were willing to pay a premium for. As we were negotiating, the salesman used every single quote to try and convince us to buy the car. Eventually we decided on paying the price they demanded. Then the real nightmare started. If you come in with an external loan approval, caveat emptor. More quotes. "I see your approval letter but we talked to the same bank and they say you need to put money down." (~25% of the purchase price) "We got you this great rate with another bank!" (It was over a full interest point higher...) We had our loan officer call them. Even after that, they still claimed that our bank was demanding substantial money down. This means they lied to us in an attempt to go with their preferred lender, likely pocketing a kickback or the difference between the interest rate they got and the one they quoted us. This happened even though they knew how much they were making on the car, that we were reluctantly accepting the price of the car, and that we already talked to our bank and got the story from the lender. They made a greedy gamble that we could be bullied into accepting a higher rate. Do not waste your time here. read more