I needed a repipe after learning about a massive slab leak. It took a few days without water before they could make it out to start the work. Due to previous remodeling, they were able to get one bathroom functional in a couple of days. ​That was the good part. The rest of the work was sloppy, running piped ON the laundry room walls, kitching piping on the outside of the house. They were sloppy in cutting access holes in the walls and while they had indicated they would fix all that, they did not . They left drywall dust and insulation, tracking it through the house. Dirty hand prints on walls, doors and ceiling and cigarette butts everywhere outside, even after being asked to not drop them. I was pressured for final payment before it was all finished, probably why they didnt finish after payment. I would NOT recommend them under any circumstances. read more

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My girlfriend had a plumbing issue in her complex and her landlord passed it off to her as her problem, since Jones and Sons was familiar with the piping and the past problems in the complex we decided to contact them. James was sent and my girlfriend and I found him to be very friendly and knowledgeable. Trying to track down the problem (a foul sewer odor) when the washing machine was used was a process of elimination. There was a washing machine drain installation improperly done years ago that James saw and the thought was that the sewer gas was backing into the utility room particularly after doing a good number of loads of laundry. James corrected the problem and brought it up to code. His work was extremely neat and precise. Sadly for us the problem continued and James spent a good amount of time trying to snake the line and drop a video camera down. The drain line wasn't freeing up and the camera showed that there was still waste in the line which should have passed with the snaking. The thought was the perhaps the line broke somewhere down the run and we decided to take a few days to explore the options. It turned out the sanitary line in the complex started overflowing and what the property manger claimed was my girlfriend's problem was really the landlord's problem. I brought this to the attention of Jennifer from Jones and Sons, even though James had invested his time and materials on the job Jennifer was so pleasant and understanding. She asked for me to be patient and she would call me back the next day. James called me the next day and he was as nice as can be. Mind you his business card has him listed as "Uncle James" and lol that what I started calling him from the beginning. His words to me were " I want you to be happy, what can I do to make you happy? " We spoke and he really listened and we came to a very fair resolution. In reality James is like your uncle, your favorite uncle! Jennifer and James are the nicest people! I highly recommend Jones & Sons for who they are as people. read more

They took advantage of my 83-year-old mom by charging her $695 just to install a toilet that I had purchased for her and another $475 to fix a broken flange. I requested a receipt be sent by mail and after 2 weeks, I still have not received one. read more

James is the best tech. I have ever met ...thank you ...very up front and honest..the staff that answered the phone super pleasant .

Would NEVER HIRE AGAIN. Lied about the charges, which I didn't discover until later when I received an itemized bill by email. I take some blame for allowing it to happen but that doesn't change the fact that they used deceptive practices. Quoted me prices on two items that they then actually billed at a much higher price. Broke part of the vanity in my bathroom. I had to later repair it myself. Installed a kitchen faucet incorrectly, I had to remove it and reinstall it the right way myself. I was not about to let them near any of my plumbing again. DO NOT RECOMMEND and will never use again. read more

Took advantage of my wife's ignorance of plumbing, and charged me $750 for a $25 valve, and 4-point solder job that would have taken me 20-30 minutes to do myself. But since I was out of town, I got screwed. Predatory pricing. BEWARE. read more

The plumber arrived at the scheduled time, was polite, professional, provided a reasonable estimate and completed his work quickly.

I spoke with the scheduler who told me I would be their next plumbing job. This was around 11am. I told them it was very important since it was an emergency repair and I could not drain anywhere. I had urine and poop flooding the bathroom bc clogged drain. She reassured me they would be there no matter what and she had me for 3-5 pm window. I told her that's great. I checked in with her at 230pm to see if they were coming earlier since it was possible or for new eta. Plus I wanted to leave the house to use a bathroom since I had no ability to and I did not want to leave in case they showed up. She says she cannot say when. At 505 and 530pm, I text and called her back. There was absolutely no response. I called other numbers for the company and there was no response. They never did respond or showed up and I went a day without help. In addition, with it being past 5 pm, I had to pay another plumber a higher fee. Do not use them. read more

We requested Jones & Sons to come out and assess a faulty gasket in our toilet tank. The technician agreed it should be replaced. The estimate I was given was for the gasket and the entire toilet mechanism (which was NOT faulty) to be replaced. The total charge was $433.66. We declined and were charged the $99.00 dispatch fee. read more

$500 to do a simple kitchen faucet install. We provided the faucet. Shutoffs were there. The job took 1/2 hour. Our fault not to ask for the price ahead. They have a set price, no matter the job. On top of a $100 service charge. Their motto is "Where the plumping bird says cheap, cheap! Not the case. We've installed several faucets in the past 10 years or so, 3 being last summer, and have never paid that much. read more

Absolutely horrible experience with Darius at Jones & Sons Plumbing. Extremely rude, lazy, and was unwilling to help someone completely destroyed by the hurricane and left me stranded. I will continually write negative reviews about this company on all platforms read more

They were very cooperative; stayed in constant contact (yes, they actually returned a call!) and even told us how we could save money by buying the water heater ourselves rather than buying it from them. Chuck was very courteous and clean and was in and out in no time. Highly recommend! read more

We called and left a message that we needed a plumber for several issues, but most important was a badly flooding sink. We got a return phone call within minutes. James arrived exactly on time, answered my questions as we went along, and fixed all the problems. The final price was significantly less than another estimate I got. James was also delightful. I will use Jones plumbing again when I need a plumber. read more

Clogged toilet was fixed quickly. The repair person was prompt, knowledgable and prrsonable

James was very knowledgeable, told me I needed a simple gasket but also changed out the water supply connection & water valve. I did ask for all new tank parts. He taught me how to change the gasket (like a YouTube video) which I watched & talked myself out of lol. Fantastic service from the first call to finished job. I highly recommend read more

Jones & Sons is a great, fair and honest company. Anyone I've talked to on the phone (usually Jimmy) and had come out to our house has been extremely friendly and knowledgeable. We've have many things done, from dishwasher and garbage disposal installation to a swap out of the trim on our drop in Jacuzzi tub, which was a very tricky job. We've never had an issue with any of the work we've had done. Highly recommend Jones & Sons! read more

I needed plumbing installed in my shed for a washing machine. I received a prompt response for my request for a quote. Jake was professional and on time! The quote was explained thoroughly and work began as agreed. Everything went as planned from start to finish. Great Work! I will be giving their name to my friends for their plumbing needs. read more

Wow! Just Wow!!! Talk about a top notch, professional company. The two gentlemen that came out were neat, efficient and super nice! Don't even call around for estimates as this company was fair and honest. Thank you Jones and Sons for such awesome service! read more

I purchased a faucet replacement for my bathroom sink online and needed someone to install it. I was told that a diagnostic visit would cost $100 and then if I accepted the job the $100 would be applied to the cost of the job. We set an appointment for later in the week but I received a call that there was room in the schedule to come out this afternoon. I estimated the job would take 20-30 minutes tops as the faucet was only a year old and part of a bathroom remodel. So I was shocked when the plumber arrived and I was told the the price was going to be over $300. But if I refused the job I would still need to pay $100 for the visit. Wow. I asked them to reconsider and the plumber called the office in Safety Harbor. I asked to speak to the manager and negotiated a price of $225. The work took 27 minutes (I timed it) not including processing my credit card etc. The company told me they have been purchased by a larger company so they are no longer a local Safety Harbor company. The tech was great and the end product was great. I wish I had asked for the cost of the project before the visit... I would have cone elsewhere. I share this information so that others can learn from my experience. I should have requested, or the office manager should have offered, a price quote. I did speak to the office manager before posting this so this should not come as a surprise. read more

Unfortunately, I am one of the "little old ladies" who were warned in an earlier review , which I did not read in time. In December I hired Jones & Sons to install a small tub and prebuilt surround in my mobile home. I thought the price was exceptionally high at close to $5400.00 but they said they could start it within the week and I did not really know what a reasonable price should be and was anxious to get the job done. Silly me! I also assumed the price was for a completed job. I was left without molding around the tub enclosure and 3 fairly large holes in my bathroom walls. They also gave me a price to replace parts in a toilet tank for $600.00 which I declined. I had the work done 2 days later for $60.00 Jones & Sons were supposed to contact me with the number of a contractor who could complete the molding around the tub enclosure. I phoned them 2 times in the next week to get that number with no response. read more

Well it was really hard to not take a shower, or do the dishes for three days. We exhausted all our efforts to try and clear the clog in our kitchen and tub ourselves. James came an hour and a half after we called, which was so nice having a quick response time. He did the job within a couple of hours, explained what he did. What a great guy, and very respectful. I thought this was going to cost me an arm and a leg, but was pleasantly surprised at the low cost. Thank you James you made our day. read more

My next door neighbor had them come out. They had the nerve to use my hose and rinsed there equipment off behind my mobile home! Leaving a pool of sewer water in the grass. So unprofessional, I told them we walk through here in our bare feet along with our grandchildren and pets. He didn't say nothing to me he turned around and went out to the van. No apology no nothing. I wouldn't recommend these guys for anything! The rating is zero! read more

Very prompt and professional. The estimate was right on the money. Had a quote to replace a faucet on my kitchen sink for over $390. Jones and Sons did for about half that. Will definitely use them again. Responded in 1 day. read more

Needed a Plummer fast on a Friday afternoon @4:30pm. James arrived in 45 minutes, had everything solved in less than a hour. Very professional, explained everything before starting, very neat too. I highly recommend. read more

After attempting to hire another plumber with a 5* yelp rating (who couldn't even be bothered to return a phone call), I arranged an appointment with Jones & Sons. Shame on me for not calling Jones first! Everything was perfect - the plumber on our call, Joe, was on time, pleasant +++, & a very knowledgeable professional. His work was easy for him (not so for me) - he installed a new garbage disposal & cleared a clogged sink in the guest bathroom. Everything, right down to the price, was spot on. I could not have hoped for a better outcome & will definitely call Jones again for future plumbing needs. A BIG THANKS to Joe & Jones! *FYI to all who read this review - the property referred to is in Palm Harbor FL, where I frequently visit.* read more

I called this company at 7:30AM. Whoever answered (the owner I assume) was incredibly professional and on point. It's now 9AM same-day and all my issues are fixed for a reasonable price. A+ read more

Shoddy work done when replacing a heating element in my water heater caused a pipe to disconnect early on a Saturday morning and they don't work weekends. I had to call another emergency plumber to repair what they left unfinished. read more

I won't use any other plumber. They are always fast, fair and keep you updated on when they are arriving. If you have an emergency like when I had to turn the water off to my house, they will do everything they can to get someone over to you. Nice family owned business. read more

Jones & Sons installed a new drain system in our bathroom and their work was not only perfect, but their professionalism and communication was wonderful. They didn't try to overcharge due to the fact that it took longer than anticipated. I will never use any other plumbing service. read more

Best service, prices, everything bar none. I would use them for soo much more if they were close to me in California. I called the owner, who was very down to earth and helpful, we were trying to help family get the water heater going and it was new years eve. They went above and beyond to help. Not only did the price come in substantially lower than the other plumbing company, they were very helpful and did more than needed. When I see this sort of service, which is rare, I take time to write up an honorable mention. Thank you Jones and Sons...I can see why you have stay I'm business for generations. Please support this local business, they are amazing. read more