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    Jones Asphalt

    5.0 (1 review)
    Open Open 24 hours

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    9 months ago

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    JES Foundation Repair

    JES Foundation Repair

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    I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

    This review is for the initial visit/estimate. The salesman was prompt and I thought the estimate…read morewould take 10-15 minutes. I was NOT prepared for a two hour ordeal. The salesman invited himself inside to go over a lengthy PowerPoint presentation, asked if my husband was home so I could run things by him (because we all know women can't make decisions), and when we finally got the estimate, we were pressured to make a decision on the spot for the "best deal." Honestly, if he hadn't explained so much, we might considered signing but he talked us out of the job by saying how much could go wrong.

    Jones Asphalt - masonry_concrete - Updated June 2026

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