My initial bridal appointment was such a wonderful and special experience, and the overall…read moreatmosphere of the shop is very welcoming. There was a bit of confusion at the end regarding extra fees and communication policies that could have been handled much more clearly. However, Christy was super sweet, incredibly kind, and truly wonderful throughout the entire process, and I highly recommend her!

I cannot recommend The Dress Shop enough! After visiting several bridal stores and either not…read morefinding the right dress or not having the best experience, I decided to stop into The Dress Shop as my last store--just to see what they had. From the moment we walked in, we felt so welcome and taken care of. Although I'm sure all of their stylists are wonderful, I was incredibly lucky to work with Isabel, and I truly cannot give her enough praise. She was absolutely incredible. Isabel was so knowledgeable about every aspect of the gowns--fabric, designers, styles, silhouettes, details--you name it. She answered every question we had and made me feel reassured and completely comfortable, more than any other shop I visited (and I visited a good few!). One thing I loved was how personal the experience felt. During my first consultation, Isabel asked about my (then) fiancé, how we met, and details about our wedding day. It truly felt like they cared about me and wanted to get to know my story. I honestly felt like I became friends with them! There was never an ounce of pressure. In fact, it was the opposite--they respected when I needed time to think and never made me feel rushed or questioned my decisions. It was such a refreshing, positive experience. This shop--and especially Isabel--is genuinely at the very top of my list of wedding vendors. I've been excited to write this review since the day I bought my dress! Even after my dress purchase, I visited a few more times to look for a veil, jewelry, and accessories, and every single person I interacted with (front desk, phone calls, stylists) was so kind, encouraging, and helpful. I found my dream dress, veil, and bracelet here, and the entire experience was something I'll cherish forever. If you're unsure where to go--especially if you've tried multiple stores like I did--please visit The Dress Shop. You will not regret it.

This place is really nice for dress shopping. There is a lady in there named Arlette and she is…read morewonderful and super helpful. She's not pushy and really takes time trying to help. I also like that I don't feel rushed in there. If you have an appt, there is no more than 2 ppl trying on dresses at the same time. Arlette has gone above and beyond trying to help me find a dress. Great employee. Thank you Arlette.

Wonderful service, a large stock of dresses. Thank you for helping my granddaughter pick out the…read moreperfect dress for the prom.

The dresses have some wear and tear. A lot of pilling. You are in a big room with lots of other…read morebrides and their families. You will not get a unique and intimate experience here. I was also surprised to see the dresses were still around $1000+. There is a large selection and the customer service was wonderful!

Made an appt here for my Daughter and I to try on mother dresses and bridal dresses. After the…read moremother dresses, the lady tells us she has no more time/help to start trying on bridal dresses. What??? That's why we made an appt lady!!!! She was pushy to only look at the racks of my size to encourage you to purchase off the rack dresses. I'm like...nooooo I'll be ordering a dress so I can look at all sizes for style. Who feels comfortable buying a dress that a ton of people have tried on? Gross! Very rude/extremely pushy -and short! Not the experience we were looking for!!! Would not go back to this place!

I came across this adorable shop while searching for prom dresses for my daughter. We had a list of…read moreshops to check out & this being our first stop. We had a fantastic experience, tried on 10 plus dresses and loved so many. Patty & her team were very attentive and made our shopping experience a great one. Needless to say we found our dress here, and will return as a customer for future formal dress shopping.

The dress my daughter got for her wedding was beautiful and affordable. But I would take it…read moreelsewhere for any alterations we wasted a lot of time and gas coming in for fittings with no progress done to the dress. 3 days before the wedding and still no alterations to the dress she said she could have it done by the next day but we used better judgment and found another place to do the alteration. It definitely caused a lot of unnecessary stress. Your wedding day is a day you will cherish for the rest of your life so I definitely recommend doing alterations elsewhere.

I just bought my wedding dress from here and Donna was EXCELLENT. So sweet and very helpful with…read moreher knowledge of the dresses they had in the shop. There are so many dresses to look through with different styles as well. After saying yes to the dress you and your guests are given sparkling juice (non alcoholic) and a red rose!! I definitely would recommend!! And again the staff was AMAZING.

I loved working with Elizabeth! I found my wedding dress here making it the 4th dress I've…read morepurchased from Fantastic Finds.

Staff are super helpful and amazing. Found a dress within ten minutes and the owner made the…read moreexperience super easy and fun!!

I'm not sure why the bad reviews on here because my experience recently was amazing. My daughter…read morewas treated like a princess. Came with the intention of buying one dress and fell in love with another and despite it being close to closing time they didn't rush her until she found THE ONE dress for her Prom night. As a mom I'm so happy they took their time with her so I'm going to take my time to Rave about this place. The staff were so kind and the owner is so sweet. They truly make you feel like family. They have a large selection of gowns in all sorts of colors, styles and sizes. You won't be disappointed going to Hermz.

Karen was incredible! She really took her time with me and had thoughtful answers to all of my…read morequestions. She helped me through the whole process, including giving me ideas for alterations and how I could make things work better for me. I appreciated that she wasn't just trying to sell me something, she was actually styling me. We ended up talking about her daughter's wedding too, and she shared some of her own experience with me. Just a really nice, personal shopping experience. I'll definitely be back. They had a ton of options and their dresses are each in a bag while hanging so they're not getting snagged by other dresses.

Had a decent experience here! There is a plentiful selection of dresses and accessories, which was…read morehelpful as we were looking for a mother of the bride dress for my mother. Lots of options which was helpful and prices were fair but a bit pricey for some of the items. Staff was a little too pushy in my opinion, as they didn't really listen to what we wanted and were trying to sell other items in the store too.

They carry over 500+ high end dresses in store and have the possibility to order things too…read more They are rather pricy but I've never been here without finding a dress. They also have a closet in the back of imported couture one of a kind dresses from Lebanon and Dubai. No price cuts on those but they're too gorgeous to pass up! They also do great alterations :)

The vibe felt very off and there wasn't a big selection of homecoming dresses. When my friends and…read moreI walked in, we were told that we couldn't try on dresses because we didn't have our parents. My parents have their own lives and I wanted to enjoy a day with my friends but that was not possible. We are seniors in high school and can drive but we can't try on dresses? Make that make sense. I would rather go to Macy's than go here. They also never stated that we need parents in the website. That would be valuable information to have.

This is such a great dress shop. Best selection of BEAUTIFUL dresses in all sizes, even up to plus…read moresizes. You can also order a dress in your size if they don't have it. Gorgeous ball gowns, mermaid & long formal dresses, all decked out in premium fabrics, crystals, pearls, you name it! First Lady also sells jewelry & evening bags, & they offer alterations. Such a convenience. They have been in business a long time so they know these dress designers. Some designers they sell - Tiffany (house of Wu), Mignon, Tony Bowls, & many others. I have purchased three dresses from here and will keep coming back! I definitely recommend this boutique for any lady with fancy dress needs!

I read the all the mixed reviews but decided to make an appointment. The man that answered the…read morephone asked "what do you want" in a rude tone (Not - how can I help you). I said I would like to make an appointment. I arrived at the agreed upon time and was asked by the saleslady what I was looking for. I showed her the colors for the wedding I am attending. She asks what my budget was, I told her "it's is whatever I like". She showed me a few dresses but I asked if I could look around. She asked what style I liked and I said "understated and elegant". She said "this is not that kind of store". I didn't really like any of the dresses so I decided to leave. On my way out she said she had another room I could look in. In that side room I saw 1 black and white dress that I liked and she showed me 2 other black dresses. I tried the 1st dress on. As she was zipping me up, I said I didn't care for it and was going to try on the other dress. I went in the room to undress and she said twice " open the door" because she saw me looking at the black and white dress. I said twice "wait a minute please" so she hung it outside my dressing room to try next. I tried on the 2nd dress but didn't like it. I told her that she didn't have to zip me up because I didn't like it and I wanted to try on the black and white dress. She said to me rudely "you don't like nothing; how can you tell if you like it if you don't want to zip it up!" I said, "I can tell without zipping it up if I like it or not and I want to try on the Black and white dress". She then took the B/W dress that was hanging outside my dressing room and hung it back up with the other dresses for sale. I told her "As a sales person you shouldn't make me feel bad". I left and won't be coming back!

This is the place where most of the local girls go for prom, homecoming, or formal wear. Last…read morehomecoming my daughter bought a gorgeous dress and was featured on the Windsor page. This year my daughter wanted to get a head start on homecoming dress shopping. Windsor has all kinds of price ranges as far as dresses go. My daughter found a gorgeous dress. She looked like a Disney princess but it was $200. I think a tad high for a one time dress that's not for prom. We will return for another round of dress shopping. The employees are helpful and recommend jewelry to go with what you select. The store is cute and organized. See you soon, Windsor!!!!

THE WORST STORE. Do not order from this store. I expressed shipped a dress to the UP of MICHIGAN…read more.. they failed to deliver it within the time and all the store agents have been telling me it's in New York, or my package now has a lost claim on it, the agents within the customer service of Windsor itself is useless as well. I never got my solution resolved, never got my dress, never got the whereabouts where my dress is really located, and the Windsor store in Troy, MI does not care nor answer their emails/phone calls. This is the worst customer service and store I've experienced, this store has the laziest staff and I am extremely disappointed I have to miss my prom now...