I have been with Dr. Fostier forever. Always friendly as well as the staff! Just love going to get…read moremy eyes exam every year knowing that I will be treated well. Always a gree at pair of glasses!!

Dr. Fostier is very nice and informative. I have seen him twice and will definitely be coming back…read moreto see him for any follow up exams. Thank you!

My wife and I have been going to this location for 14 years…read more When Dr Faustier came on board, things just got better! He has always been at the top of his game! My wife and I truly enjoy going to the eye doctor visit because he makes it such a wonderful experience. Recently, the new ladies in the front have been wonderful and in particular one of the technicians who does the eye scans, Tim, has been excellent! Not to speak for the wife, Lord knows she has a voice of her own, but we highly recommend using Target optical on Hillsboro.

Theyre extremely lax. They dont carefully measure before placing your order. ! It took them 4 tries…read moreto make 1 pair of lenses. The first time they clicked on the wrong lense shape in theot drop down menu when placing my order. When I came back with my frames, the new lenses didn't fit and then they try to insinuate that I must have brought in a different pair of frames rather than admitting they made a mistake. The second attempt, they measured my I focal points with this plastic measuring tool. But the tool wasn't centered the focal points were way off center. The 3rd attempt they said " its only off 1 mm. Take it home and see if your eyes will adjust to them" My eyes did not adjust to them. They asked me if I wanted the anti-glare nighttime feature but failed to tell me that that coating would reflect a pink tinge.. The pink tinge reflection defeats a whole purpose of getting non reflective lenses. The new optometrist seems to be thourough but they don't have equipment to rest field of vision. I cannot recommend them

Previously had a good experience but that changed when they decided to close for a week without any…read moreprior notice to patients waiting for glasses or needing help. They have a pair of my glasses (frames that I provided) and they're not returning calls or opening the doors. Additionally, a pair I picked up last week were made wrong and I haven't been able to get the issue addressed. This issue cost me a lot of money because I had to go to a new provider and get my glasses made there until this operation reopens their doors. It would be one thing if patients were notified in advance and still chose to do business with them but that's not the case. I will never do business with this establishment based on their disregard for patients and terrible customer service.

I am a patient here and just recently had my annual appointment and was given trial contacts and…read moretold to call to order. Well I called on Saturday and today but apparently they are closed this week with absolutely ZERO warning to patients or communication. I am out of contacts and need them for a vacation and Bocaview staff is nowhere to be found with no prior warning. Will start looking for an alternative office moving forward. I find it hilarious that I called 3 times and left a message with the call center for a callback to atleast provide me with my prescription so I can order my contacts elsewhere and still no reply. Yet the business has the time to respond on my Google review instead of actually helping me. What a joke.

The staff could not be friendlier. Mr. Bernard is a pleasure to speak with and was able to help my…read moreson pick the right glasses. My wife and I have also gotten eye exams and glasses and the whole process was very easy. I've seen some negative reviews about the virtual doctor approach. From someone who has been seeing eye doctors since the age of 7. There is NO DIFFERENCE in the exam procedure or evaluation.

They are a franchise I think the salesperson spoke more to me than the Dr. who performed my vision…read moretests walked out and boom... sales game on and tried telling me my insurance didn't cover as much as it does. Took my prescription and got my glasses for 60% less under my insurance.

I started going to this establishment a couple of years ago because I was looking for more of a…read morepersonal touch. Most vision centers or Optometrist offices felt impersonal to me and when it is time for them to sell you a pair of frames they want to pawn you off to the sales associate to show you the most expensive and in style frames you can get. Not only are they personable at Tom Stevens Optical but they sell different types of frames to fit your individual character and face. Craig is always insightful and Isabel never turns down a project to help fix broken frames. I stepped on my frame, and they were mangled but she used her time and patience to mend them back to brand new. Don't forget to stop by and take a look at the frames at an affordable price. I have a small face, my own style, and I am very picky. Craig made it a point take out his special box of frames just for me, where I found some frames that I really grew attached to. There is an Optometrist on site if you are interested. I am very grateful. Thank you

Best eye glasses ever. I'm 70 years old and have had glasses since my 20's. Best service, great…read morequality frames. Great value. Made my life better.

when I first went to the location, I met with Bill. He seemed like a great guy gave me a story…read moreabout how it's a family business and how they offer a great customer service. Unfortunately the doctor wasn't in so I couldn't get checked that day. on two occasions and I will be honest, I experienced everything but great customer service. I have to honestly say I'm going to look elsewhere because from what he said to me and from the experience I had it's two complete opposites. Be careful.

OMG! Worst retail experience I have ever experienced. Within 2 minutes of meeting with the…read moremanager he starts screaming at me! My big mistake is I left my Rx in the car! lol I'm staying away from this idiot

The service in this store is very unprofessional .The manager there is very argumentative…read more My glasses where redone 3 times Non of them work well I'm asking for refund for over a month

Not satisfied with the customer service, the 30 days policy return or exchange is not being…read morehonored. My mother purchased a pair of eyeglasses from your store, and unfortunately, the frame was not to her liking--the size appeared wider than expected. When we returned to address this concern, we expected a straightforward resolution--either an exchange or a refund--especially considering your stated 30-day return and exchange policy for frames. However, we were met with resistance. The store manager, Mike, was not willing to assist in resolving the issue and instead appeared more focused on encouraging us to purchase an additional pair of glasses. This approach felt dismissive of our concern and did not reflect a customer-first attitude. The situation became uncomfortable and frustrating, particularly as we were simply seeking a fair resolution. As a result of this experience, my mother and I have decided to take our business elsewhere to purchase her eyeglasses. It is disappointing that what should have been a simple exchange turned into such a negative experience. I hope this matter is taken seriously, as customers should feel supported and treated fairly. At this time, I would not recommend this location based on our experience. I would appreciate a response regarding how this situation can be addressed.

These guys are great. They are easy to get to with plenty of parking and have a vast selection of…read moreframes of all types. All the staff are friendly and you can shop with no pressure. I have purchased several pairs of glasses from them and each time they were helpful and professional helping me select and choose a nice frame. They also have a doctor of optometry in the store should you need that. All in all, a good place for glasses.

I spent over $500 at Elios Optical's Flagler location on an eye exam, designer frames, and lenses…read more When I called with a simple question about my PD measurement, I was met with attitude, disrespect, and absolutely no effort to provide a solution. The person I spoke with, who appeared to be the doctor, repeatedly raised his voice, spoke over me, and would not allow me to explain my concern. Consider taking your money somewhere that values its customers and treats them with respect. Based on my experience, once the sale was made, customer service was no longer a priority.

Great service from the entire staff , so refreshing that the Dr took his time in getting to know me…read moreand actually had a conversation that was pleasant and educational

I have been going to Dr. Wigdor for many years now. He is so professional and caring I would…read morerecommend him to anyone including my family. You Rock Steven Wigdor!

Visual Eyes recently reopened after engaging in a total renovation and expansion of its flagship…read morestore in Mizner Park, where they have been since 1987. The new look is stunning. They have used 3 basic colors - white, white, and white. And the look is clean modern and allows all the frames on display to pop! See pics. And now to a point which a few reviewers on Yelp and Google mentioned. And it has to do with attitude of the staff. From my own observation it appears that some sales representatives (they may have a fancy name but let's be honest, their primary role is to close sales of frames and lens) may be a bit ATTITUDINAL. So it's critical that you connect with a person that is a good fit for you. I was fortunate to connect with DAVID COSTA, and after several visits to the store and discussions on the phone, I am appreciative that we connected. David is a consummate professional. He knows the technical aspects of fitting someone for lens, and exudes confidence when he "marks" lens for the proper placement on your eyes/ face. Most importantly, his attitude was a great fit for me. He appreciated my unique sense of humor. Followed my endless chatter. And he was calm, patient and willing to spend as much time as needed to show me and my husband dozens of frames, respectfully. He is well spoken, clearly well educated, and a sharp dresser, without overdoing it. His vibe allowed us to select new frames and lens for each of us, replacement new lens in a pair of sunglasses, and new lens in my existing frame. A healthy sale, at least by my budget. The depth and quality of the frames is impressive. Many foreign designed and manufactured. A treat to look through them. So if you're looking for high quality merchandise and extraordinary service, come here and ask for DAVID COSTA.

Let me start by saying that I love the sales associates here - especially Patricia. She was…read moreincredibly kind, patient and helpful in helping me find a new pair of glasses. I also had a good experience with Giselle, the doctor, for my exam. My qualms are solely with the front desk staff. Specifically a heavier set brunette woman who sits at the computer closest to the wall. She can't even be bothered to look up from her computer screen to greet or speak with incoming customers - even when they direct questions to her. She is exceptionally rude and quite frankly, if I didn't have such a great experience with Patricia and Giselle, I'd never come back. This is a luxury eyewear store so I expected to be treated as such. Especially since I dropped over $840 on a pair of glasses here, after insurance. I work in the customer service industry and have for the last 13 years and as a manager, I'd want to address this behavior immediately so that it doesn't deter business. It takes very little to look up from a computer to greet and make eye contact with paying customers who are needing support. Knowing that Visual Eyes has another location in Delray, I may consider going there to see if the front desk staff has basic customer service skills before I find a new optometrist.