On the Tuesday before Thanksgiving, I noticed that my hot water was only warm. I called a plumber I'd used before, and the earliest they could come out was the following Monday. It was already after 4 p.m. when I called Joseph Rose Plumbing. Someone answered the phone right away--it was Ethan, the business owner. At first he said he could come on Friday (much better than Monday), but then he said he could come that same night. He texted when he was on the way over. My water heater is between 12 and 13 years old, and had not had any parts replaced. Ethan suggested replacing both elements and both thermostats and gave me a quote. Doing anything inside a water heater is a big deal, we didn't know whether the problem was with the elements or the thermostats, and the new parts would last until the water heater itself failed (leaked), so I said to go ahead. Ethan had to go buy one of the parts needed, so he left to do that and returned when he had the part. He replaced the elements and thermostats, and showed me the old elements he removed, which looked to be in pretty bad shape. Everything is working again, and I had hot water again that night. (I canceled the appointment I'd made with the other company for Monday.) Ethan checked some other things while he was there: my water pressure is good, but my expansion tank was full of water (bad). I'm going to have him come back to replace that. Ethan is working hard to make customers happy and get the word out about his business. He is reachable 24 hours a day Monday through Saturday, which is amazing for a small company. I am very happy to recommend him. read more

Contacted Joseph Rose Plumbing on a Sunday, and our problem was promptly fixed on Monday !!! This was a dream service ! When I sent an inquiry about available plumbing services through Yelp, we were contacted by 5 different companies, one even from Raleigh (we are in Durham). Joseph Rose Plumbing was our choice because of willingness to take care of our need quickly. We didn't want to wait, because we were without water in the kitchen for about 48 hrs. I communicated with 3 other places either by e-mail or by phone and despite the fact I explained it was a small simple job of replacing a pull down hose in our Kohler kitchen faucet, and we already had the original replacement part, those other places wanted to send their representative first, to "evaluate" the situation, THEN they would schedule the repair (after unknown number of days). Ethan, the young owner of Joseph Rose Plumbing was the only one who simply wanted to DO it. He scheduled our appointment for Monday morning, showed up in person and skillfully fixed the problem (it wasn't a piece of cake). We strongly recommend this business. Ethan is professional, respectful and knowledgeable, and has a very optimistic, calming demeanor. It was a pleasure to interact with him. I also want to compliment Joseph Rose web site, which is well designed, and has youthful vibe to me. The website itself contributed to our making the choice of this business after I visited it. One word of advice - some titles may need darker font. read more

Two weeks ago I had a great experience with Ethan of Joseph Rose Plumbing. I contacted the company after an unfortunate NO SHOW of another company. ( I was only contacting businesses listed with Durham addresses "assuming" a quicker response). I quickly realized I should have called Joseph Rose Plumbing FIRST! Ethan contacted me not long after I reached out, and had an appointment for me the next day! I received a text confirming he was on the way, and he was prompt for the appointment to repair my toilet that ran continuously. Ethan checked my pipes, confirmed the location of my whole house water shut off valve, and got to work on installing and replacing the parts to stop the issue. He even cleaned the inside of my tank, took time to explain what he was doing, why, and guided me on how to determine if I had other leaks happening by monitoring the water meter. Ethan was also helpful in checking for other issues I was concerned about, and I will definitely contact him for further repairs. I would say the pricing was fair at the time of this visit. I hope for this same experience when I contact him and recommend him to others. read more

I have had Ethan (owner of company) out twice in the past 8 months. Both times were for leaks in old pipes and each occurred on the weekend. He is very quick to respond--only a few minutes, and immediately scheduled us for a same day appointment and was here in a few hours. The leak in my pipe in the yard was a very complex job. He was very thorough and identified the source of the leak through the use of underground camera. The replacement of the broken section of pipe was also intensive, requiring two men hand digging down to the pipe, so as not to cut any utility lines. The second repair were leaks in my ceiling, and toilet. He not only does the repair, but looks around to see if there are other pipes which may also soon spring a leak through signs of wear. In addition to being very knowledgeable and able to fix any plumbing problem, he is available 24/7 it seems. He never even takes a break while he is working. In addition, he is throughly likable and a great communicator. Once you call him, you will never use another plumber. In this case, the all 5 star Yelp reviews are totally on target. read more

Called with no pressure from new water heater. Ethan arrived same day and in LESS THAN AN HOUR had identified and repaired an obscure issue with an errant check valve, rebuilt a cartridge for an old lav faucet (we have 6# 42-year Delta faucets in the home, and the 2 I've rebuilt took at least an hour), fixed a leaking T&P fitting on the heater and created the invoice - absolutely AMAZING! And it gets better... he did ALL that for less than $225 including the service call. But wait, he wasn't only efficient and effective... he had STELLAR people skills. This is exactly the way the trades should be done!!! read more

Excellent job!! We asked them to replace our 16-year-old water heater. As you can see in the photo, the piping on the old tank was a complete mess. The piping on the new tank installed by Trey from Joseph Rose Plumbing is pure precision craftsmanship! Right after the installation, we had hot water instantly, and the whole family was thrilled. Their pricing was also very competitive, and the quality of workmanship was absolutely 5-star. If we ever have another plumbing issue, JRP will be our first call. If you need a water heater replacement or any plumbing work, don't hesitate to choose JRP! read more

I chose Joseph Rose Plumbing after brief research in internet based on review rating and number of reviews. I am happy I didn't made mistake. My experience with Ethan was excellent, and satisfactory, he arrived 10 minutes before scheduled time and took no time in diagnosing cause of the problem. Ethan is very detailed oriented and gave me breakup of cost which helped me to decide level of services. I will most definitely use this company again when I need any plumbing, gas, appliance repair work. It is difficult to find good technician like Ethan!! MM Baba read more

I selected these guys because they had a 4.9 rating and really, they deserved the 5.0 rating. They not only did a great job, they were curtious, professional and the kind of people that you trust to leave alone in your home while doing their work. They installed a hot water heater for us. They were competitive in price with our other bid for the job and they did a nice follow-up to explaing what we needed to do to flush the tank and called back to make sure there were no issues or questions about the job they did. 5.0, all the way. read more

Very honest business!!! Our service tech, Ethan, could have blamed our leaking water on a plumbing/pipe issue but was very honest and said we did not have a plumbing problem. (Too long to post our actual problem.... It had to do with condensation.) The service call amount was very reasonable. We will definitely call them again if we have a plumbing problem. We really appreciated his honesty and integrity. read more

My hot water heater needed to be lit. Ethan and the other gentleman that was with him came right out and the quoted price was well below everyone else I had got in contact with. There customer service was awesome, friendly and great!! Please keep up the great work!! I will definitely be reaching back out to them in the future if any more issues should come up. Have a great day!! Spencer Taylor read more

We had a few minor things that we needed addressed. We had tried calling several recommendations prior to calling Joseph Rose plumbing due to Yelp reviews. Unlike our prior experience, we were able to get an appointment quickly. Ethan was prompt, efficient and completed the job. We've had no issues with the repair. We will definitely use Joseph Rose Plumbing for future repairs. read more

Wonderful experience with Joseph Rose Plumbing. Ethan came out today to repair our leaking toilet. He arrived in a timely fashion, was extremely professional and worked very fast! He didn't try to upsell me on anything. He went above and beyond! I was very impressed and pleased with Ethan's service! Would highly recommend and plan to use for any future plumbing needs!!! read more

Not only he answered the phone, not a machine. He responded to my panic of my whole Hse water being off due voto a disaster in a shower valve. Joseph not only provided the proper cartridge, his craftsmanship and offers of other services while here was unforgettable. I'm glad he left a few business cards. I am going to recommend him to family and neighbors. read more

This morning I had a leak that was pouring water through the siding, down the patio and across the driveway after many sub-freezing days, and they responded to my texts and VMs quickly. Ethan came precisely at noon, as scheduled, and repaired the problem in a short time. These guys will be our preferred plumber for many years! I highly recommend them. read more

Awesome job! 1st time I've used this company and the customer service was excellent. They were able to come to check out the issue the same day I reached out. They also provided an overview of their pricing services prior to their visit. Ethan was our tech and he was great and solved the problem quickly. I would definitely use them again. read more

Ethan was quick to respond and got us scheduled fast. He explained everything well and even tried to save me some money by trying cheaper options first. I've had some bad experiences in the past with other companies treating me poorly as a female homeowner, but Ethan was super friendly and helpful! I would recommend Joseph Rose Plumbing! read more

Ethan was here for hours, replacing two Bath faucets, installing two Toilet kits and fully updating my Kitchen sink with new faucet and replumbing, to remove the useless disposal. Great job, I am very happy. Ethan was happy to explain everything, including what he does to do "quality assurance" in his plumbing work. read more

We had a leak from a bathtub, with water dripping through the ceiling to the kitchen below, and a faucet that did not really open any more. They came and fixed it expeditiously and nicely. The technician was very professional and very nice. I shall definitely call them again when I have a plumbing issue. read more

Evan, of Joseph Rose Plumbers, was incredibly responsive. He gave me a quote that was lower than other plumbers that I have reached out to. I can not wait for him to come out and do the plumbing work. Thank you Evan for being so responsive and prompt. Very professional. read more