my boyfriend and i came in looking for a brand but not sure as to what exactly we wanted. carmen and harlem immediately noticed what we liked and didn't like and got us what we wanted and more!! beyond kind workers and excellent environment. 100/10 would recommend this place! read more

Located inside the North County Mall on the 3rd floor. They have many different options, such as Sketchers, Converse, Doc Martin's, Nike, and more. The store is pretty small but always has popular choices. If you're looking for something super comfortable, though, better for the body, go to a place like Road Runner Sports (you don't have to do sports to go there...buy Brooks). This Journeys has shoes at the same prices as everywhere else. read more

Journeys - Inside - Shoe Stores Near Me - Escondido, California

I am beyond angry with the service I received at your location. I came in to exchange my Birkenstocks because the size I bought was too small. Every store in San Diego and online was sold out except Escondido . I called ahead, and the associate I spoke with specifically told me she would hold a pair for me. Based on her word, I wasted 30 minutes driving there. When I arrived, I was told they had been sold. Excuse me? What is the point of calling a store, confirming a hold, and driving all the way there, only to be told they're gone? That is completely unprofessional and feels like I was flat-out lied to. To make things worse, when I asked for a manager, I was told there wasn't one available. That's ridiculous. I was left standing there after wasting my gas, time, and energy, with nothing but a half-hearted "sorry" from someone who clearly didn't care. Claimed she was a manager and her name was Maggie. This is not just bad service it's unacceptable, careless, and disrespectful of customers' time. I expect an immediate response and a real solution. At the very least, I want the pair I was promised or a replacement arranged immediately. Don't tell me something is "on hold" and then sell it out from under me. Fix this. read more

Absolutely the worst Journeys location. Terrible staff that does nothing but waste customers' time.

The workers here are always so sweet and always have the shoes I want in stock! I'm leaving a review because a couple of weeks ago while I was waiting to get checked out, the lady in front of me was going crazyyy on the cashier. Normally this wouldn't bother me enough to leave a review but this was something else. This lady and her husband started cussing at the cashier and another worker (i think his name was Joey) stepped in to de-escalate the situation and the husband called him a f@g!!! I was SHOOK!! I then saw that she left a review under Terry W. Shame on you Terry W. girl you're on something!! And shame on your husband for discrimination, I'm sick! read more

Had purchased a gift for a friend and called ahead to place on hold. Anthony was so helpful and friendly. Placed the shoes on hold for us ! They were highly sought after shoes so thankful he set them aside for us. They can only place on hold for 2 hours and they give a military discount! Great selection on name brand shoes. read more

Journeys - Shoe Stores Near Me - Escondido, California

Store has the worst of the worst attitude employees especially after having to go in twice to return the ugg boots my son had bought me and paid 200 for , the first time was because one of the boots had a blemish on them and for that amount of money I wanted them to have no blemish on them so lady goes in back comes back with box and said it's taken care of so I trusted her got home and looked at them and the boot she gave me had to of been a display it was all broken In and had yellow fur instead of white like my new one even the outside material was faded I would of rather of kept the first one with a blemish if that's the case so the next day I had to drive all the way back which was alot of gas since I'm not local to return them again and when I went in to confront the girl that gave me the used boot replacement she immediately had attitude saying she's just gonna give me a refund said I could buy them someplace else I told her I just want what my son paid for a brand new matching pair that's when Joey butted in and said they don't have to return anything and that he just has to call security that's when the girl told him to go in the back and to be quite and she went in the back as well and came back with a brand new pair like I should of got in the first place I WILL NEVER SHOP THERE AND WILL TELL EVERYONE I KNOW WHO DOES NOT TO BECAUSE THERE WORKERS THERE SUCK WITH ATTITUDE NEED TO BE TAUGHT CUSTOMER SERVICE SKILLS IF I WAS THE OWNER ID DEFINETLY HAVE THEM REPLACED THE WAY THEY ACTED WAS NOT ACCEPTABLE ! ESPECIALLY WHEN I JUST WANTED WHAT MY SON PAID FOR read more

I stopped by quickly just to check out a pair of shoes that had caught my eye. Ray was quick to help me and ask if I was interested in any specific pair, I told him I was just browsing. Ray was super nice and helpful he was too kind. I ended up making a purchase and glad I did. 10/10 recommend Ray to help you with what you're looking for :) the store was pretty clean and organized as well. read more

Walked in just a few mins ago, wanted to try on the Birkenstock clogs in 39, which happened to be on display. The worker came over and asked if I wanted to try one on, I told him yes and that the one I was holding was a 39. He told me I could not try it on because it was the display and they are almost out and that he would get me one from the back. I said ok and waited. He came back out with a box and said "I only have a sz 38, do you want to try it on?" I told him "no I want to try on a 39, which is my usual size in birks" he said "yeah sorry I don't have it". SO why wasn't I allowed to try on and BUY the 39 on display?? My trip to the mall tonight was to try it on and buy it if it fit right. But I guess Journeys DID NOT want my business. Will never set foot in that store again. I work too hard for my money to spend it at a rude place like this read more

Awful customer service. Really rude employees that don't really help out. Save yourself the trouble and shop online. This location doesn't have good shoe size selection or style selection. The return policy is a joke. read more

Journeys - My shoes were too scuffed to return even though I wore them once around my house. - Shoe Stores Near Me - Escondido, California

Came to return shoes and extremely disappointed with my experience. I was not greeted when I came in and it took the employees a good 10 minutes before i was helped. My shoes were clearly unworn and I didn't have the receipt at first so they told me they'd give me credit. Turns out I find my receipt and they go back on their word, saying they look worn even though the tags are still on the shoes. Absolutely absurd considering i spent almost $200 on these shoes. Not only did they turn down my return but the blonde lady with streaks in her hair was extremely rude, condescending, and passive aggressive. Because of her and my terrible experience i will be taking my business elsewhere. read more

I purchased a pair of new balance shoes from journeys in the Escondido Mall. I wore them out to dinner the next night. Bye the end of the night my foot was in so much pain. I tried to return them. Journeys response was they were to worn. 3 days old worn once. It's not like they would resell them. I've worked in retail for 36 years. Journeys just gives them back to the vendor (new balance) for credit. That's what the retailers do. Nordstrom's Costco they all do that. That's what we did when I worked in retail. I tell ya they're definitely not Nordstrom's Last time I ever buy anything from journeys. read more

Walked in and waited 10 mins nobody greeted us or asked if we needed help then as we walked out they smiled and said bye horrible service

Journeys is surprisingly still standing. Store is the size of a shoebox with no AC. Had a return w/receipt and the Manager (?) stocky blonde guy, wouldn't accept my return unless I provided him my cell phone number. Even after providing him my address and email. Because of his rude attitude and hassle the incident was, I won't be shopping there again. read more

Went to go return my shoes. Had a receipt. Wanted to refund on a different card. Doing see why it matters if I have a receipt and was debit. The brunette girl behind the counter was completely rude. Ended up doing it anyway. Perk was she was hot.. but rude... read more

Had a really great experience at this location. The employee, Bella, who was working was really helpful and made sure I had the proper size. She also let me try a bunch of styles, and was very patient with my indecisiveness. When I changed my mind the following day, the employee on hand was also very helpful, she quickly &easily helped me make an exchange. The pair of platform Docs I ended up with are absolutely perfect for the event I needed them for, and I'm very happy with my overall experience. read more

Journey's has been with the Escondido Mall since I was a teenager in the early 90's. It's gone through a few changes in the store size since then, and where it's at right now, the size could not feel more cramped. Originally, I thought of the place in the 90's as a Hot Topic-styled, trendy shoe shop where I could try on the new Doc Marten's while listening to the latest music video reel via their own video channel. Very cool concept back in the day for a teenager. Right now, it feels a bit like a garage filled with shoes, socks, and shirts. The business of trying on shoes could not feel more awkward in a cramped environment. They offer several new styles and trends in footwear, but the variety is still lacking, especially in larger sizes (I wear a 13/14 men's shoe, so I'm used to stores not having these sizes, but still). The walls are littered with black & gray tattoo-styled shirts for wannabe gangsters and thuggish youths. The staff is friendly, though, and they are a help with finding similar styles. Overall, the biggest drawbacks are the size and selections available in the store. They have lost what charm they had since back in the day, and now they're just in need of a redesign (Those poles displaying new styles of shoes are horrendous) and I wish they would just stop chasing the typical styles of the time. Overall, I would say that they are mediocre, but I did purchase my last pair of Lugz from there, so I have to give them some credit. read more

LOVE THIS PLACE!!! My friend and I came here on Black Friday after a bad experience trying to get a pair of shoes at Sun Diego, and I'm SO glad we did. Cass helped us in getting the shoes and checking us out, and she was a gem. She was so friendly and helpful and was very sincere when we told her what had happened at the last store. She was very attentive and close by throughout our time in the store, and overall made it a friendly environment for us. Highly recommend! read more

Hands down best experience Ive ever had in any shoe store. I came in to browse, nothing im looking for in particular. Josie was the best help from start to finish! I didnt come in planning to buy anything but she helped me through every pair i wanted to try on. She was extremely patient and kind, and very helpful. She also was very informative with the pair of shoes i wanted to try on, which were Sperry's. She shared her personal experience with the shoe brand and also explained their functionality. She went through every color and style of Sperry's with me without any fuss, you can tell she genuinely wanted to help me out. I took a while to choose my shoe since im very indecisive but Josie stuck with me to the very end. She is absolutely one of the best at what she does. I left there with a new pair of shoes with a huge smile on my face, and it's all thanks to her. read more

Love this spot will always shop here for my shoes they always seen to have shoes that I like on clearance its a score for me because instead of getting one pair for like 80 to 100. I get 2 or sometimes 3 pairs on how much they cost. I saw some etnies but decided not to get because I have some shoes I still haven't even worn yet. So yeah thanks journeys read more

Journeys in the north county mall is pretty legit! The store itself might be a little small but overall they somehow fit various different styles of shoes in one store. The staff is very helpful with finding the shoes you desire. I had a salesman by the name of mike. This short well groomed Hispanic gentlemen couldn't have been more of a help than I could ask for. At the end of the day I had purchased 4 pairs of shoes which I love and wear constantly. I had also gained a friendship with this nice young fellow. I recommend him to anybody who is trying to find a pair of shoes. He made the journeys experience well worth it. read more