I had an amazing experience at Downtown LA Toyota and couldn't be happier with how everything…read moreturned out. A huge thank you to **Ben Girmay**, who took great care of me from the very beginning. He was incredibly kind, communicative, and easy to work with, and genuinely made me feel like he wanted to help me get the best deal possible. I'd also like to thank **Denis Ruiz**, the Sales Manager, who went above and beyond to make the numbers work for me. He helped lower my monthly payment and made it possible for me to drive away in the car I wanted. He was professional, approachable, and it was clear he truly cares about both his customers and his team. Lastly, a big thank you to everyone in Toyota Financial for putting in the effort to make everything come together. I really appreciated how hard everyone worked to find a solution that fit my budget. Overall, this was one of the best car-buying experiences I've had. Everyone treated me with kindness, respect, and honesty, and I highly recommend Downtown LA Toyota. Thank you again!

Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

Jen was great to deal with same with the financial manager it was a good experience and they are…read moretransparent

ALWAYS top-tier service! They truly aim to please and hit the mark every single time. I always feel…read morevalued, taken care of, and confident knowing I'm in good hands here. Highly recommend!

They gave me a good deal on a good car. Ask for Hugo, he will take care of you on your car buying…read moreventure.

So here's my experience: I felt like I got a decent deal when I purchased a 2010 Toyota RAV4 from…read moreNissan of Downtown LA with a signed, written "Due Bill" obligating the dealership to resolve a dashboard TPMS safety warning light. The salesperson assured me that it was a matter of them having more time to reset the system. I tried to schedule the service at the beginning of the following week/weekend. They wouldn't accept me coming in despite having a DUE BILL and speaking with their staff. I communicated with my salesperson and figured out a day I could come in. After spending an entire 8 hour workday waiting in their service department, the issue was left unresolved, and the vehicle was returned with the warning light still active. I was instructed by service staff to take the vehicle elsewhere to fix it. I gave management clear, reasonable opportunities and written deadlines to authorize a local repair shop to perform the fix at their expense per the signed agreement. They failed to respond or HONOR their contractual obligation. I am a Veteran of the United States Marine Corps and take honor, respect, obligations, and responsibilities very seriously. I am now forced to cover the repair out-of-pocket and pursue formal escalation through Nissan Corporate Consumer Affairs, the California DMV Investigations Division, and possibly other legal remedies. Buyers Beware & Be Aware: double-check any written agreements or Due Bills before leaving the lot with this dealership, as they may not honor them after the sale is complete. This is unacceptable dishonorable behavior and they were given many an opportunity for this to have been avoided. I have to buy another car for my son and it won't be from here. UPDATE: Arnold -- While I appreciate the public response below, your team has my contact info, the emails/texts, the signed Due Bill, the repair estimate and now the itemized repairs I paid for. You could have called me directly. Expecting me to call you after your service department already wasted 8 hours of my time when I was there, and sent me away with an active safety light is disingenuous. Let's not forget the additional time I've patiently spent dealing with the ramifications of all this back and forth. ​Corporate Case #5693-9880 is open. If you're serious about resolving this, confirm in writing you will fully reimburse my repairs. I will update this review once the agreed upon contractual agreement is finally honored.

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

8/2026 I have emailed John S. at vw several times with no…read moreresponse regarding additional issues. After purchasing a vehicle, this dealership failed to smog the car as required. Zero communication in months, since I had to provide the smog certificate I asked if they could in good faith take care of an oil leak that was present when I purchased the car ( didn't notice until a day or so after) Nicole R. Said they would forward my repair invoice to higher up and then stopped responding to emails requesting an update. Stay away from this dealership.

i've always had a good experience with the team at kia dtla! i actually like coming in for service…read morebecause everyone is so helpful. rey was the agent who helped me with my car service this last time and he was really understanding of my needs and explained everything needed for my 18 month check up. i probably could hunt around for some deals or local shops but i just like doing it in house at the dtla location. plus they give me a ride home so i can get things done!

I came here for my first service after buying my Kia. I was quoted over $250 plus tax for an oil…read morechange and a tire rotation, and honestly, I couldn't believe the price. For routine maintenance like oil changes and tire rotations, I would recommend going to a reputable independent mechanic instead. You'll likely save both time and money. Unfortunately, this experience was very disappointing.

Preston provided the best experience I have ever had at a dealership. He was easy to communicate…read moreand work with, had exceptional costumer service, and was a friend throughout the entire process. I strongly recommend reaching out to him for an enjoyable experience. Overall it made buying a car an incredible and fun experience, as it should be. Thank you Preston and Porsche Downtown LA!

I got a c300 2022 amg line from Preston Jimenez, the internet sales manager. He was great with…read morecustomer service and gave me a great price. Preston knew it was my first car so he wanted to make it special and not have me haggle and instead make it memorable. Car drives great, paint is pristine for being a used car (no scratches/paint chips). Preston made the entire process smooth and stress-free and kept me updated with photos and videos throughout. He answered all of my questions honestly and made feel comfortable the entire process. I couldn't be happier with my purchase and would definitely recommend asking for Preston if you're looking for a great car-buying experience.

Shout out to Gabriel and Service techs solved my problem other dealerships couldn't fine . Will…read morereturn for the tires and alignment next month keep up the good service 10 star

Had my vehicle towed there for a flat tire through roadside assistance…read more My service advisor was David. HORRIBLE customer service. I had to constantly reach out for updates on my service. When he'd finally get back to me it was minutes before closing. I work for a Chrysler dealership myself. I asked for a link to leave a review and he said there wasn't one. When my husband went to pick up the car, he had the receipt with THEIR repair order number listed plainly on it, and they still had a hard time locating and getting my car. Unorganized, unprofessional from the girl who answered the phone having a side conversation while answering, to lack of communication with service updates, to even picking up the car. Never again My car only got serviced here because of roadside assistance Do better! Stellantis will be hearing from me! No link to leave a Chrysler review! Come on!

Today we came to Audi and Jay helped us out. He went above and beyond to take care of us. If you're…read morelooking for a car, make sure to ask for Jay when you get here, you won't be disappointed!

- Downtown Audi | Salesperson: Jay I recently visited…read moreDowntown Audi and was assisted by a salesperson named Jay. Unfortunately, my experience fell well below the standard of professionalism I would expect from a luxury automotive dealership. From the moment we began our interaction, several concerning behaviors stood out: * Eating while speaking to me - Jay was actively eating during our conversation, which came across as dismissive and deeply unprofessional in a customer-facing role. * No greeting or invitation to sit - At no point was I offered a seat or made to feel welcomed. A basic courtesy in any sales environment, and it was completely absent. * No eye contact - Throughout the interaction, Jay failed to maintain eye contact, which made the experience feel impersonal and as though my business was not valued. * Overall lack of engagement - The interaction lacked the attentiveness, enthusiasm, and customer-first attitude that you would expect when making a significant purchase decision. It's clear that Jay may have received some level of sales training, but his execution suggests a serious need for retraining -- particularly around basic professional etiquette and customer hospitality. I would not recommend working with Jay if you plan to visit Downtown Audi. That said, I cannot speak to the other sales staff, as some may offer a far more professional experience. If you do visit, I'd suggest requesting a different salesperson. Downtown Audi as a brand deserves representation that reflects the quality of the vehicles they sell -- unfortunately, this visit did not reflect that standard.

I had an unfortunate experience the first time I came in but Lance Sobczak reached out personally…read moreand made it right. My initial experience was chaotic and some things were missed on my standard mileage service. Lance saw my review and reached out, offering to do a full reinspection, oil change, the whole 9 yards. He also gave me a dealer car so I wouldn't have to spend money on uber. While my first experience left something to be desired, I whole heartedly appreciate Lance's exceptional customer service. Thanks again Lance.

Very disappointed. Spent an hour driving to downtown LA. Our sales person had us walk all over the…read more5th floor looking for the 2 cars he swore he would have ready. We went downstairs to wait only to be told both cars were sold. Even a phone call while driving there would have been appreciated. Terrible customer service!

Thank you Agustin!…read more My 2019 Chev Colorado Z71's air conditioner had stopped blowing cold air so I took it in to get it looked at. Turns out the AC Compressor was failing and needed replacing. Luckily it was covered through my third party insurance/warranty policy. Agustin took care of everything. Seamless hand off of my truck, quick availability of a rental, communication with my third party insurance, and a freshly car-washed pick up of my truck with ice cold AC blowing. I don't think my experience could have been any better, and it's really thanks to the trustworthy and transparent experience Agustin Milan and his team gave me. Even with all of my questions, he kept me feeling calm and confident about the process. Thank you Agustin and team!

Hello Julio R. (Service Advisor),…read more I wanted to take a moment to express my gratitude for your help in facilitating the repairs on my Chevrolet Volt. Your professionalism, communication, and willingness to stay on top of the process made a big difference. I'll be honest it was frustrating not knowing the cause of my vehicle needing repairs and things didn't start off smoothly, but the way you handled everything and ensured the repairs were completed the right way truly stood out. I appreciate your follow through and the effort you put into making sure my vehicle was taken care of. This was my first experience bringing my car to this location for repairs, and because of the service you provided, I will definitely be returning for future service needs. Thank you again for everything.