Cesar was very helpful. We called about a burning smell in our Samsung washer and he walked us…read morethrough potential issues on the phone patiently. When it turned out the machine was 17 years old with a drainage issue on top of everything else, he was upfront about the repair cost and honest that replacing it might make more sense. That kind of integrity is rare. We ended up going with a new machine, but Cesar is absolutely our first call for any appliance issue going forward. Highly recommend.

Cesar showed up today to repair my older stove's oven. He needed to replace the oven's igniter…read more Most stove's igniter switches are flat shaped. My older gas stove's igniter switch is round. After checking to see if he had one, Cesar discovered he didn't. Instead of saying we had to reschedule, Cesar said he'd be back in 20 minutes. He left, came back and replaced the unit. It works! Cesar was efficient and I was thrilled with the cost for the repair. I definitely will call Cesar if another appliance needs repairing.

The service by VATAR was great. I received prompt reply to inquiries and had a service appointment…read morescheduled for the next working day. Technician was respectful and super knowledgeable. He located the problem, fixed it and was friendly throughout the experience. The price was fair and I learned how to care for my appliance better and make it last. I will call them the next time I need an appliance repair.

He was punctual, courteous, and professional during the initial visit, which I appreciated. He…read morecleaned out the dishwasher filter and provided some guidance, explaining that the issue appeared to be plumbing-related. However, after he left, the dishwasher wouldn't even start draining at all. When I reached out to let him know, the response was disappointing. Instead of offering to reassess or troubleshoot, he immediately assumed it was user error and said it would cost another service fee for him to return. I would have been completely understanding if he had come back, evaluated the situation, and explained that it was a different issue requiring additional work. But the quick jump to conclusions without taking a second look didn't sit well with me. I ended up calling another technician who was able to diagnose and fix the problem. Overall, a good first impression, but the follow-up and customer service after the visit were lacking.

First of all: when your dryer starts sounding like a coffee grinder and vibrating so hard it feels…read morelike it's about to enter the WWE arena yelling "READY TO RUMBLE!"... that's your sign to stop negotiating with it and call a professional. After way too many searches and review rabbit holes, we finally picked up the phone and called Gary for help ASAP. He came out the very next day (during the New Year break, no less), which already put him in "appliance hero" territory. Gary took one quick look and immediately found the culprit: a sneaky sock that somehow bypassed the lint filter, slipped between the drum, and slowly started jamming the whole mechanism like it owned the place. He even mentioned we got lucky: our unit is a more complex top-down dual-dryer setup that's not exactly fun to disassemble. Fortunately, it turned out to be a simple fix. He dislodged the sock, everything went back to normal, and just like that... peace was restored to our laundry kingdom. Yes, I paid for his travel and service (as you should when someone saves your household from Mount Laundry), but I genuinely appreciated Gary's honesty, quick diagnosis, and straightforward solution. No upsell, no scare tactics, just "here's the problem, here's the fix." Bottom line: Gary is the hero you call when your dryer is acting dramatic, and your laundry is piling up like a bad life decision. Highly recommend.

Good services, professional and quick response. Reasonable pricing, highly recommended.read more

Ratmir resolved a washing machine problem for me in an efficient manner at an affordable price. He…read moredemonstrated outstanding customer service by performing an impromptu inspection of my dryer and dishwasher as well. I plan to engage Ratmir for future appliance and HVAC needs and would confidently recommend his services to others.

We needed the control panel replaced on our microwave drawer, and our washer and dryer were overdue…read morefor service. Ratmir verified the microwave required a new control panel. He is very knowledgeable and an excellent communicator. He showed us how to disassemble and reassemble the microwave panel, in case we wanted to replace the part ourselves and only pay for the troubleshooting - but we decided to have him do the replacement after the part arrived. We requested a new gasket as part of the washer service, and Ratmir ordered the part. Before a week had gone by all of the parts had arrived and Ratmir scheduled the service time with us. He explained what he found during the washer and dryer servicing, identified an issue that needed fixing with the dryer - and noted though some parts were worn, they could go another year or so before needing replacement. We highly recommend Ratmir. He is knowledgeable, friendly, a good communicator - and he is fair and honest. He offers options that save money and does not recommend unnecessary service.

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

If you are looking for honest, skilled, and trustworthy service, Jeb's Appliances is the place to…read morecall! I worked with Kyle who helped fix my dryer, and he knew what he was doing! He even showed me what was wrong when he took the dryer apart and explained why it was making noise. This guy loves his craft and Kyle will be my go to guy from now on! 5 stars all day! Thank you!

Joselito is very responsive, knowledgeable and honest about repairs. Several of our appliances…read moreneeded some tuning up (dishwasher, fridge, washer) and he was able to help us get them in working condition again. He gave us some insightful tips about when it would be worth it to just replace instead of fixing. Appliance repair is not fun, but grateful to know we know who we can call. Thank you!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

DONT HIRE THIS MAN! I regret not trusting my instincts. From…read morethe start, he was unprofessional. He scheduled a time to assess my washer knowing I had a trip planned, then canceled last minute with a personal excuse, forcing me to delay my plans. When he finally showed up, he said a part needed to be ordered and it would take 11-14 business days. When the part arrived, he failed to show up multiple times, leaving my washer in pieces and blocking my back door. After I expressed my frustration, he showed up unannounced, dropped off the part, and left. The part costs $15-$30 online, but he charged me 4-5 times that amount and never provided a receipt. In the end, my washer is still not repaired, and I'm left with wasted time, money, and stress during an important time for my family. He was unreliable, unprofessional, and misleading about costs. Save yourself the trouble and look elsewhere for a repair person. Edgar Guzman what you did was wrong.

I contacted them because my washer would not drain. I called and Eder picked up right away. And was…read moreable to squeeze me into his busy schedule. Which I was sooo appreciative! He was quick to diagnose the problem. He was very knowledgable and knew what it could possibly be from just hearing the machine which I was like how!He walked me through what he was doing and what needed to be done. Told me how much it would be and as soon as I gave him the go ahead he got to work! And finished everything with in like 30-45 min. I would definitely recommend him to family or friends. And will be using him in the future if needed. Thanks again Eder!

Hjalmar did a wonderful job for my dryer and washer fast service and I was very happy to have my…read moreappliances back to use them I recommend him best service He explained what was wrong with my appliances and did a great job Thank you so much I appreciate so much your service

Quick, communicative, and friendly service. Charged a very reasonable diagnostic fee. Accurately…read morepin-pointed where the issue with our dishwasher was. Gave us the information we needed to decide a repair wasn't worth the cost due to the appliance's age and replacement value. Would definitely call them again for our next service need!

Mike was great! Service was top notch, price was fair, and Mike was very quick to respond and very…read morepunctual. It's hard to find a good appliance repair person and I will for sure be using him for all future appliance issues.

Stoptop repair -We have a rental property in San Ramon. I chosed their service base on Yelp…read morereview. One of our burner on the gass stove has clicking sound but the fire wouldn't light up. Mike came in and fix it in few minutes. Quite impressive, and he charged a very reasonable rate for this visit. Would certainly ask for him again shall I need other appliance fix in the future. Recommended!

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Old Maytag Dishwasher QuietSeries 300 - water filling bottom and leaking out onto kitchen floors -…read moreclogged filter or drain? No easy access to filter so couldn't clean it myself without disassembling. Sam came out within a a couple hours, cleaned filter and hoses. Very fast & efficient. Price paid for standard servicing: $195.