Cesar was very helpful. We called about a burning smell in our Samsung washer and he walked us…read morethrough potential issues on the phone patiently. When it turned out the machine was 17 years old with a drainage issue on top of everything else, he was upfront about the repair cost and honest that replacing it might make more sense. That kind of integrity is rare. We ended up going with a new machine, but Cesar is absolutely our first call for any appliance issue going forward. Highly recommend.

Well he did it again! Caesar has repaired our washing machine, stove, refrigerator (several times),…read moreand today he fixed our dishwasher that was leaking. He came, diagnosed the problem, and was done in about 15 minutes. I appreciate him and his expertise very much. Thank you, Caesar!

My washing machine stopped working and I needed to have someone come out and repair it. I contacted…read moreVSTAR on Saturday and scheduled an appointment for this Monday morning. Stephen showed up promptly. He was quick to diagnose the issue. I needed a new drain pump. Stephen went ahead and put in a new pump. My machine is working great again. I would recommend this company wholeheartedly. Stephen is very knowledgeable and very friendly. Give them a call when you have an appliance that needs repair.

Gave them my dryer info. Appointment was two days time frame. If they cannot get or have the part…read more Don't show up or re-schedule the appointment again. 1. Late to the appointment 2. Time frame was for two hours. Rush out immediately after thirty minutes saying he don't have the right part. 3. Pay $75 just for the partial inspection. Rather than getting it fixed. I had to call another repair company that actually does their job. You realize people's time/money don't grow on tree. Please don't justify anything because this is bad business. I requested the service, explained what was wrong with it. Still, trying to say he don't have the part. If you don't have a supplier don't fucking show up.

Gary is a man with extensive knowledge of washers ! We called earlier today and Gary came by this…read moreafternoon, diagnosed the problem with our washer, then fixed it then and there! I've never had a repair person do everything in one visit! Gary knew exactly what the problem was right away! He also explained some important things to know about the washer and how we use it in order to prevent the same problem in future. I am so thrilled that we chose Gary! He is a really nice guy too! He even advised us about something we needed to do on our dryer, just because he noticed it. I can't praise Gary enough! Thank you so much Gary! Oh yeah, and the charge was very fair!

First of all: when your dryer starts sounding like a coffee grinder and vibrating so hard it feels…read morelike it's about to enter the WWE arena yelling "READY TO RUMBLE!"... that's your sign to stop negotiating with it and call a professional. After way too many searches and review rabbit holes, we finally picked up the phone and called Gary for help ASAP. He came out the very next day (during the New Year break, no less), which already put him in "appliance hero" territory. Gary took one quick look and immediately found the culprit: a sneaky sock that somehow bypassed the lint filter, slipped between the drum, and slowly started jamming the whole mechanism like it owned the place. He even mentioned we got lucky: our unit is a more complex top-down dual-dryer setup that's not exactly fun to disassemble. Fortunately, it turned out to be a simple fix. He dislodged the sock, everything went back to normal, and just like that... peace was restored to our laundry kingdom. Yes, I paid for his travel and service (as you should when someone saves your household from Mount Laundry), but I genuinely appreciated Gary's honesty, quick diagnosis, and straightforward solution. No upsell, no scare tactics, just "here's the problem, here's the fix." Bottom line: Gary is the hero you call when your dryer is acting dramatic, and your laundry is piling up like a bad life decision. Highly recommend.

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

Jeb has always gone above and beyond what I expect from used appliance seller. He trys to make…read moreevery interaction great for all parties! Great prices also.

Responsive communication and able to accommodate a weekend call to replace dryer belt. Highly…read morerecommend!

Joselito was AMAZING! He came same day on short notice, and even called me back to setup an earlier…read moreappointment when i asked! He came in and diagnosed the FED/FTD error within 5 minutes, and then proceeded to fix it within 10 minutes, even coming up with his own makeshift parts to knock it out! Even a good deal of THAT time was spent explaining the fix to me after i asked a slew of questions about how in the world he was able to fix it so fast! THIS guy is the Truth! Call iTech if you want it done right and you want it done fast!

DONT HIRE THIS MAN! I regret not trusting my instincts. From…read morethe start, he was unprofessional. He scheduled a time to assess my washer knowing I had a trip planned, then canceled last minute with a personal excuse, forcing me to delay my plans. When he finally showed up, he said a part needed to be ordered and it would take 11-14 business days. When the part arrived, he failed to show up multiple times, leaving my washer in pieces and blocking my back door. After I expressed my frustration, he showed up unannounced, dropped off the part, and left. The part costs $15-$30 online, but he charged me 4-5 times that amount and never provided a receipt. In the end, my washer is still not repaired, and I'm left with wasted time, money, and stress during an important time for my family. He was unreliable, unprofessional, and misleading about costs. Save yourself the trouble and look elsewhere for a repair person. Edgar Guzman what you did was wrong.

I contacted them because my washer would not drain. I called and Eder picked up right away. And was…read moreable to squeeze me into his busy schedule. Which I was sooo appreciative! He was quick to diagnose the problem. He was very knowledgable and knew what it could possibly be from just hearing the machine which I was like how!He walked me through what he was doing and what needed to be done. Told me how much it would be and as soon as I gave him the go ahead he got to work! And finished everything with in like 30-45 min. I would definitely recommend him to family or friends. And will be using him in the future if needed. Thanks again Eder!

He gave a professional assessment, but I didn't have him repair it because my refrigerator's…read morecompressor is still under warranty.

My dryer recently stopped working on a Saturday afternoon, and with little hope I looked to yelp to…read moresee if there was any chance of an appliance repair company who was available. I struck gold when I found Hjalmar's awesome reviews with weekend availability. He immediately answered my call and patiently listened to my situation and promptly fit me in over the weekend to take a look. He was able to replace the broken part on the spot and had us back in service with a very reasonable cost that was lower than he initially quoted. After the repair he even took a look at another appliance(built in microwave) that we were having exhaust fan problems with and began the repair process on that. We are so thankful for this company, an honest service man like Hjalmar and would highly recommend him for your appliance repair needs.

Mike G came to my house to inspect my dishwasher, and I had a great experience. He was on time,…read morecommunicative, friendly, and professional throughout the whole visit. He not only checked out the dishwasher, but also gave me a bunch of helpful tips on how to keep my dishwasher, microwave, and fridge running well for as long as possible. He even cleaned the back of my fridge for me, which was such a nice surprise. You can tell he really knows his stuff and genuinely wants to help instead of just rushing through the job. I really appreciated all the advice, and I wouldn't hesitate to recommend him to anyone who needs an appliance repair or inspection.

Honestly can't say enough good things and I had only been around Mike for about 16 minutes-…read more I had been changing laundry out of the dryer in the dark (first mistake), and a screw fell out of my husband's pants )I thought it made it to the ground but it ended up fallin in the lint trap). I figured it would just get sucked through the vent if I started it but it actually sounded like a bomb went off when I attempted to begin a cycle, and I knew I royally f'd up. I reached out to Mike and he was prompt to respond and was actually available to come out same day (just so happened fairly quickly), and provided his time frame. Upon arrival he was professional, friendly, and made me feel at ease - being alone in your house with an unknown person can be a little nerve racking for a gal, but Mike was great! He worked quickly and efficiently to asses the situation after I told him what happned ( I was hoping I didn't have to get a new dryer), and was very neat/tidy while disassembling the appliance, and thankfully he found the screw fast. He also helped me do a little TLC on the dryer's insides while it was open, in addition to advising me as to how to best maintain my Golden Girl of a Maytag. He quote me a fair price which I happily handed over rather than having to explain to my other half as to why we may need a new dryer while we have a mini reno going on :/ I would definitely recommend, and am keeping his info for any furture needs!

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Fraudulent company, will be reporting to the BBB. Vissal (check goes directly to Sam Vissals…read moreconsulting 1077 80th avenue apt b Oakland) scammed my elderly father out of $600 off a new refrigerator circuit board. Kitchen aid sells new ones for $435, he lied and said he would have to repair and needed the $600 upfront. Within 30 min the check was cashed and he won't respond to my dads several calls, my calls. I will be sending police and there is a special place for you. You don't think there is family behind old people. You're a crook. And yes we have the correct company.