Goodwin is the BEST! Online scheduling was easy and he got us in the same day. I brought my elderly…read moremother in to smog her car. Goodwin got us in immediately, and we walked a block down the street to wait at Starbucks during the servicing. During that time it started to rain, and lo and behold Goodwin showed up at Starbucks with our car because he didn't want Mom to walk back in the cold. So incredibly kind, efficient, and courteous. Highly recommend CarTech!

Goodwin and crew have been our goto for smog and servicing our three cars. He is always very fair,…read morereliable, knowledgeable and we highly recommend him. Thank you Goodwin and team for always being a pleasure to work with!

From making an appointment, the electronic authorization, quick respond and personal contact makes…read moregetting a car serviced an easy, painless and professional Marcia McLean

I don't understand. They have options to ask for quote then they don't provide the quote…read more Ridiculous business not recommended if they can't even manage their yelp business account then they absolutely can't more complicated work like working on a car.

In this instance I am compelled to write a scathing review…read more  My wife brought our Mitsubishi in to get the AC fixed and window motors replaced. She explained the issues, and told the technician (Sahil) that we have tried two times to recharge the AC and it has failed (leaked). The windows motors are loosing power. A day later Sahil calls me on the phone to give me a quote. He says the car needs engine oil change, brakes pads and rotors are worn out, head gasket is leaking. Absolutely , no mention of our requests.  The engine oil had been changed 3 weeks ago by me. When I told him this he was surprised. Yes, the brake pads are worn out but I usually replace these. Head gasket has no leaks, another surprise. I mentioned changing spark plugs would be good but he could not source the premium NGK spark plugs. At that time one could review the head gasket too.  Absolutley no mention of our two requests: AC not working and car windows. I reminded him, and he said he could recharge the AC. I reminded him that is exactly what had been done at 2 shops. He said he could put in a dye. I said that had been done too but will let you diagnose.  Well, no worries, I said I would source the premium parts and bring the car back. I did not even broach the issue about the windows. My wife brings the car back home. I noticed they had removed the engine air filter and not put it back! They had also done the same for the cabin filter! I now have to buy these parts with grommets. Changing filters in a car is like changing a light bulb. Shops charge you a 2x-3x markup to do this quick job (2 min), and it is an easy way to get money from you.  The only conclusion I could draw from this experience is that a woman took a car in. They thought she had no clue. And they picked on every common issue: oil change, filter change, head gasket, brakes to get money out of her. Gave absolutely no attention to the reason the card was brought in.  I am so sad to see this type of service, when I have had a good experience with Safi in the past.  Never coming back.

i'm updating my previous review which was not great because the paperwork from my last visit…read moreindicated that something has been done incorrectly. I'm not sure that's actually true. since then I had a different problem arise and was told by several shops that the transmission needed to be replaced I wasn't convinced of that. Ace checked it out thoroughly and determined that the trans axle was the problem so they replaced it. Just picked up my Forrester and I'm driving home so far it feels wonderful thanks again to Ace and to the sharp young man who actually worked on the Forrester; I regret not getting his name. he's definitely earned their five stars and I am a happy driver!

I have a 2019 Lexus ES300, and when I took it to the dealership, they gave me a huge list of…read morerecommended services with a very expensive estimate. I was honestly stressed out and wasn't sure what to do. A friend told me about this shop, so I decided to get a second opinion. That was the best decision I could have made. The staff took their time to go through everything with me and explained each service in a way that actually made sense. They were honest, professional, and never tried to sell me anything I didn't need. They completed the repairs using OEM-quality parts and charged much less than the dealership. The difference in price was unbelievable, and the quality of work was excellent. My Lexus is running great, and I feel much more confident knowing the work was done right. It's rare to find a shop that is both knowledgeable and trustworthy. If you're looking for honest service, fair pricing, and people who genuinely care about their customers, I highly recommend this place.

As a female, let me tell you how rare this is: I found a mechanic shop I actually look forward to…read morevisiting. That's like finding a unicorn that also does oil changes. I brought in a car for a pre-purchase inspection, and the whole team treated me like I was their only customer and I've noticed they treat all their customers the same. They walked me through everything they found in plain English, no scare tactics, no mystery charges, no "well, while we're in there..." upsells. Just honest answers and straight talk. I've met everyone that works there and they're all wonderful. Here's the part that says it all: this shop is a good drive from me, and I've already gone back there for a manufacturer recommended service. Voluntarily and with a smile. I passed probably a dozen other shops on the way, and I didn't even glance at them, not even the one that's literally 3 minutes from my home. To be honest, if I were to move, I would drive up to 2 hours away to see them. When you find people you trust with your car, you don't let a little geography get in the way. I've had many scum bag mechanics try to take me for a fool in the past, NOT this garage though. Love them. Definitely value for money. I wish I could give them 100 stars. Can I leave a tip in the form of a review? Because here it is.

Paul is a very honest businessman. Regarding cars he really…read moreknows his stuff. He kept my Prius running great. 125k without a problem

Paul is one of the most genuinely caring and good-hearted people I've ever met. He will make sure…read moreyou are taken care of no matter what. About a year ago I got quoted $1,400 by Midas to get my axel boots replaced on my Toyota yaris. I called him in desperation-- my parents had brought their cars to him before but I had never brought mine in, but I had heard great things. I left a message and a couple days later he called back and said I could bring in my car early in the morning so he could take a look, no appointment needed despite his crazy busy schedule. He let me know that the issue was not nearly as bad as I had been told and that he could do the job for half of what Midas had quoted me. This was my first experience with him and he has consistently shown how much he truly cares about doing right by people and taking care of their cars honestly and to the best of his ability. I feel like I could trust him with my life. When he retires eventually I will have to go into mourning. If you are not sure whether the wait for an appointment is worth it, ask yourself if you can afford to pay double whatever he will charge you to another mechanic who will not be nearly as thorough as he will be. Recently, when he had to refer me to another shop because I needed a service he doesn't provide, he asked me to still follow up and let him know how it went after the work was done, just out of the pure kindness of his heart. He is a one in a hundred million kind of mechanic.

Mark the head technician is excellent. He always works on my car, and…read moreeverything is always done right. Brakes, spark plugs, oil change... I only go to Service Outlet for work on my cars. Very happy with the service there! Been going there for years. Debbie P.

Good service. Reasonable prices. Better than the dealership. They should offer free safety check…read morepoints like the dealerships.

These guys handled my complicated project very thoroughly…read more I had a Tesla Model Y with an issue that was very difficult to diagnose. The knocking sounds were very quiet, and I honestly did not believe it would be possible to find the problem. But these guys were able to find it, and I am very happy. Thank you very much to them. It took longer than expected, but that is completely understandable for such a complicated diagnostic like mine.

I am very angry with this shop, Concord,. I was told Tuesday evening that it was fixed that they…read morejust wanted to test drive it again Wednesday morning. It wasn't test drive it Wednesday morning. I drove out of the parking lot and the trani slipped. It slipped 4-5 times in the time it took me to turn around and go back to Stress Free (what a joke). The guy behind the desk said they checked the trani fluid and it was full. Then he said that I should have my mechanic tow it to him. By ommission they lied to me. I was able to get 110 miles with it slipping constantly on back roads before I had to get a tow. Stress free KNEW WHAT WAS GOING ON‼ I should have been told about it. I will make sure to let people know not to go there. I am still angry about it. I don't know what my next steps might be but I intend to do more. Services Transmission

I've been a customer of German Lara for years, going back to when his family operated their shop in…read moreSan Francisco, so following him to Lafayette German Car Repair was an easy decision. German is one of the most knowledgeable and trustworthy mechanics I've worked with. I've brought multiple Mercedes-Benz vehicles to him over the years, and what I value most is his honesty. He doesn't upsell or exaggerate issues--he gives a clear, accurate assessment of the car's condition and what actually needs attention. That level of transparency has helped me make informed decisions about whether to keep or sell a vehicle, which is rare in this industry. He's also consistently prompt, accommodating, and reliable. Communication is straightforward, timelines are realistic, and the work is done right the first time. If you're looking for a shop that combines technical expertise with integrity, I highly recommend German and his team. Easily a five-star experience.

Yes, trustworthy and high quality repair shop. Highly communicative. In particular, I think it's…read moreimportant to note that they truly are experts in German car repair. There's no question about it. My 11 year old car drives like it's brand new. Quite amazing.