Absolutely loved the chicken, rice, and potato salad -- everything tasted incredibly fresh and bursting with flavor. The chicken was juicy and well-seasoned, the rice perfectly fluffy, and the potato salad creamy with just the right tang. Great portion sizes and genuinely delicious -- will definitely be back. read more

See all

Very disappointing experience with Juan Pollo and my DoorDash order. On Wednesday, August 6, I placed an order through the DoorDash app at approximately 6:01 PM from Juan Pollo Santa Ana. Around 7:01 PM, a DoorDash Dasher delivered a package that was not my order. The package contained two rotisserie chickens that appeared to be from a different retailer, not Juan Pollo. The receipt was in the name of Lilian M. and showed a transaction time of 4:08 PM, several hours before I placed my order. This made it clear that I had received another customer's order. When I opened the package, I also discovered that both chickens were incomplete. I had undergone surgery earlier that day and was still under the effects of anesthesia, so I was tired and unable to properly inspect the delivery before the Dasher left. I contacted Juan Pollo, and the restaurant confirmed that my actual order had been prepared and was still waiting at the restaurant because the Dasher had never picked it up. They told me to come to the restaurant and pick it up myself. I explained that I could not drive because my doctor had specifically instructed me not to drive after my surgery, and the restaurant was also about to close. The following day, I called Juan Pollo again to try to find a solution. The employee who answered told me they were very busy and asked for my phone number so that the manager could call me back. It has now been almost a week, and I am still waiting for that call. I understand that delivery problems can happen, but what was especially disappointing was the lack of follow-up and customer service after I contacted the restaurant. I never received the food I ordered, and I still have not received a call from the manager despite being told that someone would contact me. I hope management takes this situation seriously and follows up with customers when they promise to do so. read more

See all

We postmates food the other night, it clearly states: Breast & Wing Meal Hot * Flour * Rice * Beans Special instructions "Can we get some lemon " We only got the breast, but no wings! They also neglected to include our lemon. Make it better! read more

Juan Pollo - Mexican Near Me - Santa Ana, California

See all

Large catering order for the office and everyone enjoyed the 3 pollo deal with salsa and sides

Great chicken Awesome Tuesday family deals. Highly recommend, staff is very kind, also price is very reasonable.

Came here recently for a quick snack. You order at the counter then pic the food from the counter as well. Not gonna lie from the looks alone it looked like this place might give me food poisoning but decided to give it a try anyway. The person at the counter seemed to hate her job and had a major attitude the whole time, made it a very unpleasant vibe.We ordered 3 soft tacos to share. I had one since I wasn't very hungry and my mom had 2. It was plenty because the tacos had generous portions of chicken. It tasted fresh. The food was okay but dry AF. The whole vibe was very off putting. I used the bathroom to wash my hands and it was grosser than a gas station bathroom. I will not be coming back. read more

Juan Pollo - Soft Tacos (3) - Mexican Near Me - Santa Ana, California

Chicken is the best! The rice is really great too, but unfortunately, they gave me the wrong side the last time I was there. Beans instead of rice. Ugh. read more

PARKING I love these places where you don't have to walk a distance from 100 floors of a parking structure. What I love about this place is you can easily find parking right in front there's a huge parking lot right there. FOOD Let me start with the fact that the chicken itself has been seasoned well. It taste really good except for one major flaw. All the pictures show you fat chunky meaty chicken parts however, when I put in my first order, I noticed that the thigh was literally smaller than my hand curved up in a fist. As I have very small, skinny, boney hands. As a matter of fact, the guy didn't even have any meat at all worth mentioning. The drumstick was worse. It was as long as my middle finger and it was sadly anorexic. To be honest, if the chicken pieces were much larger and PLUMPIER, this would be one of my favorite go to lunch and dinner restaurants. read more

See all

It's hard to believe I only discovered Juan Pollo a couple months ago. To be honest, I grew up on El Pollo Loco because my dad loved a good deal, but since the pandemic, their quality has gone down and inconsistencies have gone up. Not at Juan Pollo... i'm a big fan of the ease of ordering online and how quick my food is ready. So far, I've tried their massive chicken burrito, which is enough for at least two meals. I also like their mini family pack which feeds 2 to 3 or their larger family pack, which feeds 6 to 7. Also all the sides are surprisingly delicious. Don't be fooled that the rice is boring or dry because the rice is extremely flavorful and has bits of chicken. Plus their potato salad slaps. Case in point I ordered a mini family mail just now, but made sure to get a large side of potato salad. I do recommend ordering for pick up because yes while they do have an indoor seating. It's a little bit more old-school if you know what I mean. There's a few booths but it just reminds you of the fast food or diner spots. You would frequent in the late 80s or early 90s. read more

Juan Pollo is always great, but Norma makes it unforgettable. She treats every guest with so much warmth and genuine care, going above and beyond in a way that feels rare these days. People like Norma are the heart of why I'll always come back. read more

Juan Pollo - Mexican Near Me - Santa Ana, California

I started eating at Juan Pollo when I worked at Ontario Airport. It's a local inland empire roasted chicken restaurant. I love that they've expanded into orange county so I can get my fix closer to home. A testament to how good it is, the restaurants are often busy even during off hours. Juan Pollo has the best chicken hands down. The half chicken meal is my regular order with flour tortillas, salsa, and 2 side dishes. Pro tip, get double potato salad for your sides. It's seriously the best potato salad that I have ever had. Honestly I would come to Juan Pollo for the potato salad alone. Fortunately their chicken is terrific as well. Order in English or Spanish at the counter and shortly thereafter your food will be ready. Eat in or take out. If you enjoy horchata or tamarind this is a place where you can indulge in these less commonly available drinks. Very casual place. Fast food service and prices but much better quality food. The salsa is fresh and delicious. The hot salsa can be pretty hot so use caution if you aren't up for spicy goodness. read more

Juan Pollo - Front - Mexican Near Me - Santa Ana, California

Love this place. Really good chicken, no issues ever with the food. Usually come later in the evening and they still have everything and it's fresh. Family meal is a good deal! read more

The chicken here is very tasty with potato salad and hot salsa I'm definitely coming here once a week

I wanted to really love this place so bad! However there were just a few things I didn't really enjoy. When you walk in its a bit cluttered in the front. We waited a few minutes as there was no cashier in the front, which is okay... We ordered the juan pollo bowl and they were good. There was no salsa on the side, just pico de callo. The shredded chicken had bones in it and I think thats what kinda killed it for me. Its lovely to have to have shredded chicken but when you chew on a bone or several of them, it kind of makes you lose your appetite. Its very small on the inside with a few tables and it was clean overall. The two ladies were very sweet and made sure our order came out in a timely fashion! read more

Juan Pollo - Mexican Near Me - Santa Ana, California

Located in the plaza with plenty of parking lot. Kind of at the corner turn out of the plaza. Our whole chicken was a little but dry and lacking some flavor without salsa. One salsa put chicken. Extra charge for extra salsa. Order came out quick. Not many people ordering dine in. Some tables to dine in read more

See all

Tender chicken. Just basic , good chicken. It was cooked quickly. Ambiance was basic, did not go here for that.

I love their chicken & potato salad. Fast service too. I wish there was a location on South Bristol in Santa Ana.

Came in this evening and was helped out by a friendly employee. She helped me order and cleared any confusion. The food came out really quick and was nice and hot. It was good, 5 STARS!!!! read more

First time eating here. I had the chicken taco platter..absolutely no flavor what so ever. Went inside and told the cashier..she replied we not had any complaints...tasteless not a lick of flavor at all. Please think it through before going there.. read more

This was a healthy alternative for my boyfriend and I on a weeknight after gym.. we didn't feel like cooking and wanted to opt for something more healthy. So we got some takeouts here. I got the mini family, which was a whole chicken and 3 sides. Overall it was okay, the chicken definitely tasted like it was defrosted couple time because the meat was just not like how fresh chicken would be. But, it's at a fast food fast so I didn't expect much. However, service was awesome! The lady who was working was super nice and so kind! Even if the food doesn't taste good I would still come for her service! read more

Their potato salad is THE BEST!!!! Juan Pollo is my go to spot any family function side dish potluck. Best, prompt customer service. read more

Awful!! Never buy food here!! I ordered food at 5:30pm at DoorDash and they accepted the order. Then driver gets there at 6pm and they don't have chicken!! They should not have accepted order and they should have cancelled at 5:30pm instead of waiting for driver to come at 6pm!!! Bad business!! I'm so mad!! What kind of chicken restaurant has no chicken!!!! read more

This is my second catering experience with Juan Pollo, Santa Ana. Excellent customer service when I placed my order over the phone. The food was ready, hot, and fresh on pick up. Parry Paks serve as stated and always feel like value excellent. Eveyone loves the tender chicken and authentic flavor sides. Thank you! read more

Something to say about this place. They are normally always busy. The flavor and quality has not changed much with their chicken. The flavor, size and quality of chicken has remained the same for years. Prices have obviously increased, but at least they do not raise the price and skimp on everything. Well......frankly I do not think that although still good, the rice and potato salad do not have the taste great taste they once had. Not sure if they skimp on the ingredients, you know the herds and spices, but the consistency and size of their containers is the same, just flavor. The rice does not have chicken anymore, if it does, the amounts of chicken are smaller or gone. It was noticed the last couple of times we ordered it. Who knows maybe it was a fluke or the cook that forgot to add it. We continue to come to the joint and enjoy the chicken, potato salad and rice. I personally not a fan of the beans, but my family like them. read more

Good and fast service. Able to order a family meal and get the food in less than 10 minutes. Wish it was closer to my house.

Woah! First of all, I'm a huge fan of Juan Pollo. In fact I have ordered it for department birthday parties. My favorite is the potato salad! I get double potato salad every time! Today. October 3rd. My coworker and I went to the Juan Pollo in Santa Ana during lunch to pick up food for a few co workers. It was taking a while to get the food so we asked how much longer. I was told they were getting it together. I finally get the food. I leave since I only had 30min lunch. I get to work and eat the chicken which is delish. When I go to eat the potato salad it was disgusting. The taste was like when something is spoiled. We didn't eat it. My coworker called to let them know that the potato salad is no good. The employee told my coworker that she just tried it and it was fine. When my coworker told me what the person over the phone told her I said her response not ok. First of all if she's answering phones and handling money, why is she eating food while working? I called and spoke to the same person and I explained that her response was not ok. If other customers didn't say anything that's on them but it taste bad. I asked for the managers name. Jim then came on the phone and said he will test the food and that nobody else had said anything. I explain that 4 of us at work said the same thing about it when we tried it. He then said "Ok thank you for letting us know. I think it may be the green onion" That's it. No apology for the experience. No apology for the inconvenience. Nothing. I said "Well we paid for it and didn't eat it. The chicken was delicious as usual. You can at least offer to give us free potato salad." (Because that's my favorite!!! And I couldn't even eat it He said "Ok, you come and get some for free my name is Jim" Pffft don't tell me the potato salad "taste fine" when it doesn't. I Knowwww what it taste like! That's my weakness lol I can tell when my favorite potato salad taste bad. read more

See all

Chicken looks like horrible . My wing came out looking like they took a bite. All over the place

tasteless, expensive, dead chicken with burn marks. Side orders were not good either. The name is enticing but the flavor is bad.

I ordered through Uber eats and had a horrible experience. They forgot to add my potato salad to my meal. I called and spoke to a lady and she insisted it was in the meal, but it wasn't also the salsa was expired. Never purchasing food here read more

Just great food, nothing fancy. The chicken is marinated in a delectable citrus sauce; it's really good and even the white meat is moist. Two chicken specials Tuesdays and Wednesdays, but you'll want to order sides to go with it as the chicken specials come with tortillas and salsa only. The rice has chunks of chicken and vegetables in it; very savory. The pinto beans has a great smoked flavor and the potato salad is especially good. I had really friendly service and was particularly impressed about how quick my order was ready. Buy more than you want because everything from here is great as leftovers. read more

In this place you must leave a tip even though is to go or else they'll give you raw chicken pretty much!

Every time we have a party we included the Juan pollo, besides other dishes, is not expensive, easy to make the order, friendly personal, good packages to choose from, clean, and good sizes, even same day they can prepare your order, highly recommended read more

Juan Pollo - Mexican Near Me - Santa Ana, California

We just ordered tacos for dinner and while I was eating I bit into a bone. What if I had chipped my tooth or ended up choking on it? So I took out the bone and finished the taco. I started eating the other taco and once again I bit into a bone which was much smaller than the rest but still unacceptable. I will never eat from Juan Pollo again because if the cooks can't shred chicken with more care for the sake of customers, I can't hand over my hard earned money. I'm going to try to upload some photos so take a look for yourself. read more

Juan Pollo - Mexican Near Me - Santa Ana, California

See all

Chicken was good. Nothing out of this world but did the job. Wish they had more side dishes to choose from. Potato salad was good. Got a whole chicken and it seemed on the small size. read more

Tengan mucho cuidado por que ese restaurante ese Juan pollo esta dando billetes de 20 dólares de canvio pero son falsos y después nose quieren aser reponsable read more

Juan Pollo - Mexican Near Me - Santa Ana, California

First time trying it....hit the mark. Thank you. We will come back. Everything was really tasty.

Great and affordable grab and go meal last night. On recommendation from my father in law who frequents this place often it was a flavorful and juicy all the way through. Got rice, beans and potato salad as our sides they all had great flavor and were the right accompaniment to the chicken and those flour tortillas also had great flavor and that's coming from someone who could usually careless about a tortilla. Will be back maybe this visit if not it has made it to the list for future visits. read more

Owner keeps the place running tight ! Never met such a humble owner. Food is nearly always perfect. Ever in issue he will make it right. Daughter loves chicken tacos crunchy. Thanks read more

This location on Memory lane and Bristol avoid , owner is so cheap that there's no refills on the fountain drink and only give you one sauce after spending 19$ . Only place I know that doesn't give you refills on Fountian drinks and you can only pay for 1 refill and than you have to buy another drink. I'll never return too many restaurants out there to come back here . Disappointed read more

This review is just for the chicken. Its the driest chicken i ever had. It just crumbles when you chew it. I bough this at lunch time but chicken tastes a day or two old. I wouldn't recommend it. read more