I had a truly awful experience with Junk king. I called and booked them one month in advance, to remove furniture from my apartment before I moved out. I called two days before the move to confirm, and they promised everything was all set. /THE DAY OF/ the move, they didn't show up. I called them and they said they had cancelled. What the heck?! They apologized and rescheduled for the next day. The next day I called two hours before the rescheduled pickup time and /THEY CANCELED AGAIN/, saying they were delayed on "a job that was bigger than they expected". Junk King, at least in Boston, is not a dependable company. Attempting to work with them caused me a huge amount of trouble, and left me scrambling to find another service read more

Junk King not only turned a quote around within minutes of my request, they were able to come out within a week. They were friendly and polite, and FAST. Also, they didn't damage any walls or the floor in moving the large furniture pieces. I added a few things to my "order" once they arrived (doesn't everyone?!) and they were very reasonable with the additional charge. Would recommend to anyone. read more

I have used Junk Kings multiple times for junk removal from offices in MA and NH. They have always shown up in the time window quoted and got to work as soon as they were shown what needed to go. They always take care not to damage walls, doors, etc. which has been an issue with other companies we've used in the past. Their per truck prices are lower than the more widely known names and their trucks are larger too, so it's an even better deal. I won't call anyone else! read more

Yeah, I moved over a month ago and had to hire someone else to finish your job. Never using you again.

I am very happy with Junk King. You have to be sure to be detailed about what is being removed but they were so fast in response and the price was in line with my budget. They were so quick they got the job. They arrived ontime, the men were helpful and efficient. I was hesitant by the reviews but they did a great job at a fair price and I would recommend you give them a call. Thanks Lupe and Junk King. read more

I scheduled an appointment for a quote today between 1pm and 3pm for my office. I requested the appointment on short notice and was pleasantly surprised by how quickly they made it happen! However, by 3:20, no one had showed, so I called the service center to ask if they were on the way. The service rep apologized for the delay and told me he would have the driver call me. 4pm rolls around, still no call, so I call back and am told the same thing- that they'd contact the driver and have them call me. Now it's 4:30, and still no one has showed, so I call one last time, in a vain attempt to maybe get a quote today. This time, the service rep called the driver while he put me on hold. When he got back to me, he told me that multiple people in the service center had attempted to call the driver, but no one could get in contact with him. He said he could either reschedule my appointment for me or cancel it altogether. I cancelled. The two stars are solely for the lovely customer service reps- too bad they couldn't make my driver appear on time or at all! read more

Not good - we had an appointment for between 9am and 11am and they were supposed to call 15 minutes before they arrived. They never called or showed up. I had to leave at 11:30 and sent them an e-mail at 11:30 telling them as much. When I called a few days later to find out what happened they said the appointment was cancelled via my e-mail. Not reliable and not responsive !! Don't use them !! read more

They never showed up for the two hour window. I repeatedly called the Corporate Office trying to get an ETA, and they said they couldn't contact the franchise owner either. I set the appointment a week prior and nothing! I have movers coming with more furniture and I have no where to put it! Horrific. The corporate office was helpful but they had to resort to calling random employees of the franchise to try and get the owner on the phone. Now I have to cancel the movers (who were already on the road and charged me a few hundred bucks for that) and reschedule everything, pay the movers again, take another vacation day...awful! I'll be using 1-800-Got-Junk for the next time. These guys are horrible. read more

I worked with Junk King on a demo job in South Boston. They came by and gave me a nice quote on hauling construction debris. Communication was excellent, they came by when expected and did a great job for me. I've worked with other junk removal firms and never had issues, but I'll be sticking with Junk King going forward. They have a smooth operation and friendly crew. read more

The timely responses, the price, the professionalism of the employees and the completion of the job was great!. Thank you!

Had a 2 hour window (2 to 4 pm), this past Saturday for junk removal. The company policy is for the driver to call you 15 to 20 minutes prior to arrival. So when it turned 4 o'clock and I hadn't heard from anyone, I grew concerned. I called the office and told them that I was scheduled from 2 to 4 and it was now 4 o'clock. Instead of providing an apology for ruining my entire Sat aft, they said they would have the driver call me. When the driver called, again no apology for running late or anything. Instead I was given some cock and bull story that they were short on trucks and drivers. More astonishing is that if I hadn't called, they never would have called to inform me. What great service!! There intention was just to show up when all there jobs were done, which I was last in line. Needless to say reliability and service is not there company motto. Look elsewhere if you need junk hauled away. Mike V read more

Although the staff arrived late: the work was accomplished quickly and without a problem. Staff was friendly.

Terrible service at the Boston franchise. I will never use them again. I was told and confirmed that I was the 1st pick up of the day at 8 am. I called a few days in advance to confirm this appointment. At 8 am I called and was told they were on other calls and will arrive at 9:30 am. I explained I needed the furniture removed before delivery of new furniture, which will arrive between 9:30 and 12:30. The furniture deliverers were not allowed to move the old furniture. I was assured they would arrive by 9:30. At 9:45 the driver called to inform me of delay unit 10:30. I explained my predicament. He said he would call his boss and call back. He did not. I cancelled it at 12:45 pm. read more

Junk King promptly got back to me to schedule an estimate and when they were going to be too busy they called back, apologized and re-scheduled based on my availability.Once they got here for the removal of a large pile of wood, they gave me a great estimate and proceeded to remove everything in under 10 minutes and even tidied up. They were great! read more

Called Junk King in distress. Needed to get things cleaned out before I changed my mind. Called Friday evening they were here Saturday afternoon. The two young men that came were awesome. Came in introduced themselves very professional very pleasant. Went to work and were done in no time. I don't think I could have gotten better service or a better price. I don't usually take the time to write reviews. But I needed to write this one. I highly recommend Junk King hands down. . S. Matthews. read more

These guys were great. Straightforward to deal with, reliable, and fair. Showed up an hour after I first called, gave me a much better quote than their competitor, the junk I needed removed filled up slightly more of the truck than they estimated (and they talked me through it fairly), and then they came back five days later for a large heavy item that would not fit in their truck the first day - at no charge. I'll use them next time. Sonny and Justin were excellent. read more

The team who showed up was on time and called in advance as promised. They were very professional and made the whole experience quick and easy. Thank you! read more

I can't say enough about my experience with Junk King Boston. These guys were fantastic. Responded with in the day of my request and came out to the site to give me a quote. It was gone in the next day and the space looks fantastic. They were professional, reasonably priced, and very courteous. Would highly recommend. read more

I chose them because their starting price tier was lower than the main competitors', and because they sounded professional over phone and email. I was very pleased with the service. They showed up on the earlier side of the pickup window, and they called about a half hour prior to give me a heads up that they were on their way. I initially wanted only a sofa taken, and they were going to give me the lowest price tier, which I appreciated. Then I asked them if they could throw in the love seat too, and they included that for only one price tier increase. I was pleased with their level of responsiveness, professionalism, friendliness, and how reasonable they were on price. They came in, grabbed the sofa and loveseat, and were out in a jiff. read more

Very nice hardworking people. They came the same day as called and took everything away. I would recommend!

Have used them before in California and now in Boston.......highly recommend them! Always on-time, courteous, affordable, and they never leave a mess........very speedy as well!!!! read more

We used Junk King to haul away construction debris, including an entire old basement ceiling that we had pulled down. Because the debris they removed from our property was hard to get to and not bagged, it ended up taking them two trips on two separate days but they worked around our schedule to get the job done and ended up taking $100 off our bill for the inconvenience. They were on time both days and very friendly. They did an excellent job. I would highly recommend them! read more

Junk King is terrific. Les and his co workers came and removed my unwanted items in my apartnenr efficiently. They were courteous. I called Junk King and they came the next day! If you are someone that is moving and needs to get stuff out of the way, call these guys. There prices were reasonable too. It eases my mind greatly! read more

Your workers were courteous, effective and professional. They removed some annoyingly heavy and bulky items (two sectionals) with no problem whatsoever. Thanks! read more

I guess my experience was an outlier. I hired junk king to remove an old TV from the third floor of my house. Their website has an entire section dedicated to bragging about how awesome they are at this specific task so I assumed they knew what they were doing. The two guys proceeded to put a hole in my wall, scratch up all the walls along the stairwell, and a leave a large gash in my hardwood floor. I could have done that myself by pushing the thing down the stairs. I'm now looking at several hundred dollars in repairs. I am hoping they will at least refund my money. Sounds like a lot of other people have had good experiences with this company but if you are concerned about damage to your home, you might want to look elsewhere. read more

They were great. I called on Wednesday. They had available that afternoon. They came by gave me a quote and moved everything out same day. I can't ask for a more efficient group. Reasonable priced. vey polite and friendly. Highly recommended. They other reviews online are accurate read more

Everyone I spoke to was helpful and pleasant. Although my scheduled day and time was unable to be honored due to truck mechanical issues, the staff was gracious in keeping me informed and compensation in the form of a discount was offered before I had to ask for it. The rescheduled date went flawlessly and the price was significantly below a competitor I used in 2016 for about the same amount of volume. I also received a follow-up call post service rendered which was appreciated. I would recommend your services to friends. read more

This company is the best: quick appointments, on time arrival, great haulers (Mike, Greg, Roy, here's your shout-out). Very reasonable pricing too. I understand from the employees that they are a good company to work for, unlike many of the others in the area. Never could have moved without them! read more

Carlos and Greg were the best ever. I couldn't be at my apartment, and they had no problem at all buzzing to my landlord and going in to get my items for me. They called before arrival so that I could give the landlord a heads up, and after for payment. I couldn't have asked for a better service, and they were fun to work with. Everyone at junk king should be like Carlos and greg! read more

They came to my location on time the same day I requested an appointment. The pricing was affordable and reasonable. They took everything quickly and left no mess. They even shook out my shop vacuum filter and emptied my shop vac! They were pleasant, knowledgeable and trustworthy. I will be recommending them to friends and family and have already recommended them to my neighbors. (Great job guys! Looking forward to using you again!) read more

Brian and Karl came to move some heavy items from the roof of our brownstone today and not only did they bring everything down a narrow staircase without complaint, they also removed 2 doors and door-frames in order to remove an old freezer from the basement...and put the doors and frames back on when they were finished. Professional and hard-working. Use Junk-King. read more

The company responded to my request right away and gave me a good price. The workers were courteous and handled the job capably. They also left the site clean, and did not cause any scratches or other damage. read more

I can't thank Junk King enough for helping to clear out our 18,000 sq ft factory and office space. Not only did they clear out massive amounts of floor to ceiling shelving, but they also cleared out 52 years worth of rubber, tape, glue and plastic inventory, paperwork and old office furniture. All the guys worked really hard to accomplish a huge task in the expected time frame. I highly recommend Junk Kings Boston and look forward to using them again. read more

Great customer service- the guys were on time and provided a great price for all the stuff we needed to remove. I recommend this company and would use them again. read more

The guys were great! Very quick to work and took everything from big to small, to help clean out a back yard area. Will DEFINITELY use again! read more

Though the crew had to arrive late, they gave me a courtesy call way in advance. The crew was very friendly and efficient. A great experience. read more

Horrible experience. Made an appointment with them over a month in advance to take away old furniture from my apartment. They called me an hour before the appointment to let me know they couldn't make it because their truck had over-heated and no other trucks were available. I had to scramble to find another service to com since I was moving out of state the next day. Very unprofessional! read more

I called for a quote and the team was at my apartment less than 12 hours later to take my stuff away. The team who arrived was fast, professional, and nice. I had them remove two window units so it was a small job but they were quick and easy! Totally worth what I paid. read more

I am very pleased with Junk King's services. The gentlemen that came to remove my items were prompt and they were funny! I felt very comfortable with them. They take photos of the junk they are moving and then take photos of the area once the items are gone. They send these photos to YOU with your receipt. What a great idea! They were great at explaining what I was being charged and why. If anyone I know is every looking for junk removal, I will tell them to call Junk King! read more

The only positive was that they did arrive on time. Everything else was terrible. I texted a picture of the group of items that I needed removed. A quote came back at 138.00 - 238.00..I thought the top end was very high but figured it would be somewhere in the middle of the two figures.. texted back that somewhere between those figures would be fair. I told him I would be booking it online and gave him the dates/time frame that I was going to book. I found the $30 off coupon for booking online and was set for them to arrive. When they arrived, they said that it would be 278.00 because they " brought the big truck" (which was almost completely full when they arrived ). When the quote of 128.00 to 238.00 was mentioned their reply was that since we booked online we would get $30.00 off and the price after the coupon would be 248.00. What a way to do business! This is a heads up. If you use this company just know what you are getting into. Very unethical way to do business. read more