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    Just 1 Plumber

    5.0 (1 review)
    Closed 8:00 am - 3:00 pm

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    2 years ago

    Helpful 1
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    Puragain Water

    Puragain Water

    (71 reviews)

    Very happy with Puragain Water Filtration System. Jon Ball explained it and even demonstrate how…read moreadvanced their product is. Even after a year and a half when I needed filters replacement, Jon was on top of it and organized everything for me. Jose Baltazar, the technician who serviced me today was very professional, friendly and went above and beyond making sure I'm happy with everything. I'm so pleased with the quality of service and the product itself, but especially with the people I interacted with.

    Rarely do I post negative reviews, but if Puragain Water's business practices are to handle a…read moreclient as they did, it's sad. Super Bowl Sunday, I installed a water heater on an emergency basis as the pressure relief valve was faulty and could not function due to a sand like substance that was clogging the valve. The home also had low hot water pressure; however, no pressure issues on the cold side. The Puragain system had 2 pressure valves, one at each end of the system and it did not have any type of a bypass installed. Pressure at the inlet side was 55 psi and on the outlet side, it slowly crept up from 0 to 35 psi and no more. Puragain's emergency line was called and being it was Sunday, no tech was available. The next day, the tech comes to the house only to say this water pressure issue is due to a faulty toilet valve in the house... I chuckled under my breath. It's clear there's some form of blockage in the system and being the hot water heater that had been replaced yesterday was filled with a sand like substance. And quite a bit, much more than any potential sediment seen from an opened main water line. The tank was the first fixture to receive the water in the house and there were no issue at the time on the cold side. After the tech disproved his own theory, he went over to the filters and removed the third. It had the same sand substance that was in the hot water heater, only the tech went as far to say this is supposed to be full. About 1/8 of the material was left. At this point, the tech finally says, "We are at fault." He provided a number in which became discussion with a regional manager who at first seemed to be helpful and then abruptly disappeared. It's now June 1st. Last night was spent trying to remove sand so the bath will fill up. Laundry is a struggle as the hot water doesn't work well. Nor do the dishwasher, showers or any faucet. Maybe one day Puragain will make the hot water lines just that.

    Just 1 Plumber - plumbing - Updated June 2026

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