I broke the band on my watch, which was my 3rd time doing so, and I decided to go to JWATCH this time and was really impressed. They fixed my watch 10x faster and charged me a lot less than I have been charged before at other watch repair shops. I definitely would recommend this place to anyone. read more

Highly recommend! I brought my Rolex to fix a band and it took just 10mins. The cost was $20. She was also very nice. read more

I stopped in to get my watch battery replaced and to switch out my watch band. The staff was friendly and quick, and the price was better than I've had at other places -- $40 for the Hermès battery and $15 to change the strap. I'd definitely go there again! read more

I needed to have the battery replaced in my Braun watch. They did it while I waited and I was out the door. Straightforward business transaction. read more

Came here to replace a battery for a super old Timex watch. Figured I'd drop it off and have to pick it back up, but I was in and out in 10 minutes with a new watch battery at a reasonable price! Bonus: it smells INCREDIBLE in here. read more

This is your place Yelpers! Look no further. I was back in my hometown and went to a local jeweler in Westerly RI, I asked him to add 2 links and he botched my watch! But thanks to the magnificent hands of Jaime, she fixed the boo boo and I now have my 2 new links, new battery and my watch is FAB! Thank You! read more

I just came here today to get my watch clasp fixed. Not only did the guy do a terrific job, he didn't charge me a dime. What a stark contrast to the guy who told me I needed to replace the entire watch band. read more

If you need a watch strap or battery try this place. I went to the Brooklyn location and they are unable to fix and guarantee anything beyond that. Buyer beware. They cannot maintain their own proposed schedules. They can't work on automatic movements, let alone overhaul one. They can't set hands level. They cannot even screw a case back on to maintain water resistance levels. There are few examples of worse craftsmanship or customer service that I can think of. They do offer you whiskey though, maybe that is all you want from a watch company. read more

Excellent service. Jamie is very friendly and knowledgeable. I went in for a new battery and left with a complimentary pressure test and better instructions on how to operate my watch. A perfect example of why a local business like this is worth patronizing, even if something like a battery costs $5 more than on amazon: the service and knowledge you receive is more than worth it, and I definitely will be coming back and fully recommend J Watch. read more

The secondhand on my Tag Heuer watch had stopped although it was still ticking and keeping time. I was met by a very helpful women at JWatch who immediately zeroed in on the problem as simply needing a new battery. I was out of there with a working watch in literally 5 minutes! I highly recommend this place! read more

This store is actually called Chelsea Watch Shop, on their receipts, store front and business cards. Not sure what "JWATCH" is. I dropped off an antique pocket watch for disassembly cleaning and repair. This request was made clear to the sales associate. I was told there would be no charge for a consultation. A week later I get an invoice for $10 that stated "cannot polish this watch". When I went into the store to pick up my watch, the associate realized the mistake and did not charge me the $10, and laughed that these types of watches cannot be polished. When I explained that I did not request a polish, that I had asked for the watch to be disassembled, cleaned and any broken parts repaired, she basically shrugged it off with an "oops". This company claims to be professional horologists that can repair any watch, whether modern or classic, yet a simple repair request confused them. Would not recommend them. read more

This watch repair shop is unable and inept to replace a rolex crystal. Lovely staff and the place smells wonderful.

This was either my third or fourth time visiting JWATCH, however my first time at their new location on 7th avenue. While every prior experience with JWATCH was stellar, my first visit to their new location was decidedly not. I had taken multiple watches there in the past to have the bracelet length adjusted, and not once did they charge me for this service. Jamie was always friendly and welcoming and in fact, the only time I had been charged previously was for them to replace a missing peg with an authentic Rolex one for just $20, labor included. The only person I spoke with during my recent visit was the man at their front desk, who was polite, but did not have a grasp on the English language. He quoted me at $10 for a bracelet adjustment initially, which seemed a bit weird and different given this was not advertised anywhere, but I had great experiences in the past so I was hopeful. He took my watch and came back not 2 minutes later, after having removed 1 link from the bracelet. This gentleman then took my personal information, which he had a lot of difficulty understanding and transcribing, and informed me it was $30+tax for the bracelet adjustment, while also mentioning that this was twice the price of a standard adjustment given the brand. This shocked me. Not only was I being asked to pay more than 3 times what I had been quoted, but this was the most money I had ever spent at this store, even though the service took two minutes and involved zero components other than some handy screwdriver work! What upset me even more was that he mentioned this was a service he could perform free of charge for returning customers. This was my third or fourth visit, and I even brought the plastic bags with links that had been taken out of my other watches in previous visits to the store so he could save materials, and see that this was not my first visit. The gentleman at the front desk seemed surprised that I was a returning customer, as he had trouble finding my name in their system. The fact that he promised to shorten or lengthen the watch band for free in the future was truly upsetting, as this was my fourth time bringing a watch in for the same service, and my first time being charged a seemingly arbitrary and hefty fee. Although I heard Jamie speaking in the back, and clearly expressed my discontent, not once did she step in or even attempt to alleviate the situation. The explanations given by the gentleman at the front desk were jumbled, nonsensical and difficult to understand. The fact that my entire customer experienced was guided by an ill-informed individual who could barely speak the language the business operates in was truly disheartening. I'm certain Jamie, the manager/owner, could hear my words, and was genuinely upset that she did not care enough to step in or even attempt to resolve the situation. I have recommended this store to friends in the past, but this experience has certainly curtailed that. I hope that this store does not continue to mislead and cheat their returning customers. I should have just had the adjustment done at the same place where I actually bought my watch.... read more

Just a great experience, very fast and friendly. I needed work done on two watches and was able to get it done quickly during my lunch hour. Thanks again JWATCH. read more

Went to Jwatch to replace the metal band on a new Seiko 5 Automatic with another band I had, and the service was very prompt and courteous. I think I was in and out in less than 5 minutes, and the price was right (i.e. what I expected for a watch band replacement). They specialize in CYMA and Candino watches apparently, but their website says they'll service almost any watch, and I believe it, as they didn't have any qualms working on my $60 Seiko. read more

I highly recommend JWATCH. They were friendly, quick and efficient. I needed some links taken out of my watch band and she took care of me right away. Price was very reasonable - $10 and I'm happily wearing my fitted watch now! Thank you JWATCH! read more

Fantastic service, faster than expected. It's a bit of a trick to find, I walked right past the building (twice). It's right between a Potbelly and a Sprint. Take the elevator that's at the end of the hall to the 5th floor and then walk down that hallway and they're on the corner of the hall. I rang the bell and was greeted by a very nice woman. My grandmothers watch has a complicated back that a majority of regular jewelers/smaller repair shops can never get off and have scuffed the back trying to pry it off, as I explained to the woman. She said not a problem, but that the watch repair-person was out and wouldn't be back for two to three hours. I said no problem and went back to work. I got a call and an e-mail an hour later stating my watch was ready and there was no problems! I was very excited. I went back and for $20 they had changed the battery and given it a bit of a polish. Excellent service and very nice people. They also take a series of intensive photos when you hand your pieces in for proof, if there should be any problems when you get your piece back. 10/10 would recommend. read more

I've brought in several watches for repair, battery replacement, watch band replacement. Always get A1 friendly, courteous service and work done. I will not go anywhere else. Love the new Chelsea location, too. read more

I had dropped my 5513 Rolex submariner and had damaged a marker on the dial. Since the dial has already begun to patina naturally, I didn't want to get it re-lumed. The chip from the marker was inside the watch, and they where able to put it back in place and patch the area. All that you can see is a crack, which I am fine with. Great job, listened to what I needed, affordable, friendly and quick. I plan to return for further work on other watches. read more

My husband and I have had two watches - a Rolex and Panerai - fixed at JWatch. The service, turnaround time, and reasonable cost will have us coming back for all our watch needs. They are a fantastic repair service, I highly recommend them! read more

They did a great job. Super responsive and very reasonably priced Would highly recommend read more

Where do I even begin... I brought my boyfriend's complicated skeleton watch here to have the date hands reattached and the year realigned after it had been dropped. The first time I picked up the watch, the year wheel was both inoperable, and very obviously crooked. After seeing that it hadn't been fixed, I was told it would be too hard to fix, and only AFTER I had mentioned something - did she offer me a partial refund. She did not offer to at least straighten the number, (seriously - who would leave a watch with 2009 stuck diagonally in the movement, even if it couldn't be returned to working condition??) but having gotten a partial refund I didn't argue. Once I got home, I realized that it was also missing the copper 10 tick on the face (which had not previously been missing). My boyfriend then also noticed that two screws were missing from the back. At this point, I brought the watch back in to have these issues addressed. She replaced the tick with a more dull, misshapen version, as they had clearly lost the original. In the process, they BADLY scratched the casing while getting it open. They also apparently popped off the (roman numeral) 3 tick during this second entry into the watch, and reattached it BACKWARDS so that it curves the wrong way. When they went to close the case, they left a huge gap and didn't seal it all the way, using incorrect screws and stripping the casing - so that it now wiggles and and is no longer waterproof. Lastly, they reattached the tachymeter crooked so that it's misaligned by two seconds. Any one of these complaints would be ridiculous, but all of them is COMPLETELY unacceptable. It literally looks like a 15 year old tried to fix this watch, and I cannot fathom how this place is even in business. I completely agree with Dennis C below, who mentioned the inflated reviews on Yelp due to people reviewing battery repairs and simple things that any jeweler could do. Although honestly, I wouldn't even trust these guys to do even that after this experience. I should also note that I never take the time to write Yelp reviews, but I couldn't let this one go - and hope to save even one person's watch from being ruined the way my boyfriend's was. read more

I imagine if I came with something other than a battery swap, I could justify a 5-star rating. Seems like a legit place. New batteries in 2 watches, in & out in just a few minutes. I will definitely go back next time I need a battery, or if something unfortunate happens to a favorite time piece. read more

Super great service! We went for a new battery for our unique watch, and was done in less than 15 minutes. Quick, great service and learned something new about our watch. We will definitely be going back! read more

The service is excellent and very quick. This is where I take my teeny, tiny watch to have the battery replaced and it takes just minutes.

I just left this watch shop and must say, I came away incredibly impressed with the staff and quality of their straps and materials. I was a bit hesitant due to the few negative reviews, but am so glad I came here afterall. I have an Invicta with a broken strap and it needed battery replacement. They took care of the battery within seconds and then gave me about 45 options for bands. Super patient as they waited for me to decide, and once I chose the band, again they took seconds to swap them out. As a bonus, I had received quotes from other places for strap and battery replacement, and this came out to nearly 50% less of a cost, with an amazing strap I love that matches the high-end watch. Thank you so much Jwatch - I'll be back and will be sending my friends and family your way for any watch needs (or eco-friendly goods). read more

Customer service comes with an attitude here. Did a poor job on a watch and did not want to own up to it.

You're going to get to the address and think you're wrong but you're not. The building has an oddly lit hallway leading back to the elevator. I took my watch to Jwatch today to get a scratch taken out of the face. I gave it to them and within five minutes, the woman had buffed it out perfect. Both of the women in the office were very helpful and friendly and my watch looks great. I couldn't have asked for a better experience. read more

This place gave me a working battery for my watch for $15 instead of wasting $5 for a battery that died in a week from a random jewelry store in my 'hood. Guess you got what you paid for. read more

They fixed my bracelet in 2 minutes and for $10 and couldn't have been nicer! Although I don't hopento be back, if anything else of mine needs fixing I will come here in a sec!!! read more

Extremely fast and high quality service. They identified and fixed the issue with my watch in seconds (another repair shop in Manhattan used the wrong sized battery!) and replaced the wristband all within 10 minutes and for only $50 (including the cost of the new band). I highly recommend this place. read more

Good service for the replacement changing of battery and reseal with twice pressure test. $40 altogether. Average price.

Quick, clean, efficient, polite, reasonably priced and pleasant. I will not be going anywhere else to repair or service my watches and neither should you. read more

Years ago while traveling through Mexico I picked up a Swiss Army Officer's watch. Quickly this watch became my favorite watch ever. It was my baby. Somehow a motor went out (at least that's what the authorized Swiss Army repair shop in LA told me). The dealer fixed it and I had my baby back again. THEN the battery died. I tried to take it back to the authorized dealer in LA but they were no longer associated with Swiss Army. (I am more than a little curious why the LA location is no longer authorized Swiss Army but anyway...) so I took it to a famous BIG NAMED watch place on 57th street in NYC. They put a new battery in and shortly after my watch stopped working again - like a month later. I was sad. In my head it couldn't be the battery since I had just gotten that fixed. I threw it on my dresser and didn't wear it for years. probably close to 8 years. Finally I got my shit together and decided one more time to bring it back to life. My friend told me about JWATCH. I took it in and they told me to wait while they looked at it. Literally, 10 minutes later it came back out with the sweetest person. She said the only thing wrong with it was "the wrong battery and whoever put it in bent the thingamabob". $15 dollars later I had my watch back. I am giving this rating because JWATCH was honest. They could have kept my watch and made up a reason to charge me a lot of money. To be honest, I was willing to pay it too. To me an honest business is the best. NOT only honest but knowledgeable. While sitting there I watched another customer come in and pick up his watch and he was as happy as me. Although he was expecting JWATCH to make him happy. JWATCH will always have my watch business. read more

I needed a battery change for my watch, and was initially turned off by the hard-to-find location. I am glad I went here, though - they were professional and FAST ( was in and out in under 5 minutes). You just need to walk through the space-age hallway off 14th street, and take the elevator up to the 5th floor - you won't be sorry! read more

A friend recommeded this place to me as I have a lot of quartz watches and alway need to replace batteries. I had to leave them at the old place that I went to. Here I waited under 15 minutes as they have seats. The batteries were replaced and the time and date were properly set. I definitely recommend this place. The staff is very nice!! read more

One word.. Okay two... AWESOME and Friendly... I brought my watch in for a replacement band (I had the band) and a new battery all for $25.00 Can't beat it... I'd recommend to anyone. read more

Very nice and helpful! Hours are M-F 9-5, so mildly inconvenient since I don't work close, but otherwise very pleased.

5 minute wait for my Tag battery replacement. Very recommended. $20 for that service.

My go to place for all my watch needs. Have replaced batteries and watch straps for my Mondaine watch here. Super efficient and fairly priced. read more