I received a quote the next day. But when I tried to book an appointment. I received no response. I…read morecalled the office and left a message. I emailed them and left a text message and still no response. So I hired another company

We had a small addition put on our home and had Joe come in to let us know the best way to cool…read morethis area. He recommended we replace our handler and condenser with a larger unit to compensate for the extra room, plus our equipment was nearing the end of it's life cycle age wise. It just constantly felt like it was running to make the house cold. He also added a supply and return in the small addition. We had the system put in during October 2022. Joe and his team are always extremely knowledgeable and a really nice group of people. Joe has an after hours messaging center which is 24 hours, and his team is always well equipped. Joe himself even came out a couple of times to help us with things. We are very pleased with the work and promptness that Joe and his team provide. A very stand up guy who stands behind his work, and has excellent employees! Highly recommended!

I can't say enough about this company. My furnace died on me earlier this month, and I was getting…read moreestimates from a whole source of other competitors. I was not impressed with the other individuals that came and gave me estimates. These guys were able to get me a new furnace and get it installed in a little over a week that also happened to be right before it really got cold. The employees were at my house for two days installing the unit and a humidifier. Throughout that time they were very respectful of my home. They placed tarps down from the front door to the basement. They kept me informed of the progress as the install was happening. I can not recommend them enough.

I have used 5 Star Mechanical for several years, and they used to be responsive, thorough, and easy…read moreto deal with. Apparently, at some point, that version of the company quietly left the building. In early June, I had them out for an ongoing air-pressure/airflow issue. The technician looked at the system and told me someone would get back to me with options to correct it. While he was there, he also fixed a loose thermostat wire and recommended that I sign up for their service agreement, which supposedly included preferred scheduling and service. That sounded reasonable, so I signed up. It is now late August. I am still waiting for the magical follow-up call. Over the past several months, I have called repeatedly. The woman who answers the phone tells me, every single time, that she needs to speak with Tommy and that Tommy will call me back. Tommy has now been "calling me back" for several months. At this point, I can only assume his phone requires a replacement part that is also waiting on a callback from Tommy. After enough unanswered calls, I finally asked for a refund on the service agreement. After all, the entire reason I bought it was because I was told it would provide preferred service. Apparently, "preferred service" at 5 Star Mechanical means you are preferred to the customers whose calls they ignore even longer. I was then informed that the service agreement is basically non-refundable. Fantastic. So to recap: they encouraged me to purchase a service agreement promising better access and preferred scheduling, failed to follow up on the problem they already came out to inspect, ignored months of phone calls, repeatedly promised callbacks that never happened, and then told me I cannot get my money back. At this point, I'd get more value out of wiping my ass with the service agreement, which may actually be its most practical use Had they simply told me in June, "We have no intention of getting back to you," I could have called another HVAC company and saved myself an entire summer of chasing them. Instead, I kept giving them the benefit of the doubt because I had been a customer for years and because I had literally paid for a service agreement that was supposed to make this process easier. Lesson learned. I don't expect a company to drop everything the moment I call. I do expect that after five calls over several months, returning one of them shouldn't require an act of Congress This is not one missed call or one scheduling mistake. This has been months of being brushed off while holding a paid service agreement that appears to guarantee absolutely nothing. 5 Star Mechanical used to be a company I recommended. Based on my experience this summer, I would now recommend keeping your credit card in your wallet until you have a very clear understanding of what their "preferred service" actually gets you.

The team at Gallett Air worked tirelessly to get my air conditioning system fixed and reliably…read morerunning. They were knowledgeable, professional and positive. They made it happened! The best and nicest group who cared about my home. I highly recommend this team/company for anyone who wants an honest team for your home.

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

It was time to replace my old central air system. Matt was great. He took the time to evaluate my…read morecurrent system and recommend the proper replacement ensuring all needs were covered. He scheduled up the work as promised. Matt and his team showed up on time and ready to get it done. Within a few hours I had a brand new system running perfectly. The whole experience was pleasant and professional. Strong recommendations all around!

I wanted to express my thanks for quick and courteous service. My experience was all positive…read more My A/C condenser stopped working yesterday (Sunday) at about 4:30. I called three places and left messages. Matt called me back pretty quickly for a Sunday evening and said he could stop by today before 12 and that he would give me a call 30 minutes prior. I got his call at 11:15 and he was there at 11:45. I have an old 3.5 ton compressor which is not new. Fearing the worst, I was concerned about leaving my wife home to deal with it. Usually, I get 3 phone calls after the typical man-splaining to my wife about why we need to spend thousands. My wife called me at 12:30 and I was bracing for it. To my surprise, she said that Matt was done and it was only a small part which needed replacement. Thanks for your honesty and responsiveness even though we're not a service customer. We will definitely call you for the big job when the time comes.

so to be proactive and thinking about the upcoming winter season I decided to call around a few…read morecompanies to get prices for a new gas boiler in my home. We chose to go with Wolf HVAC. Tony the owner came to the house looked over my current system and suggested a new Weil McLain gas boiler and also to install a two zone control panel. We liked his presentation as well as giving us several comparable options as to equipment choices in case we could not get the Weil McLain boiler that we wanted due to supply chain shortages. From a price standpoint we found wolf HVAC to be very competitive . We chose to go with Tony. The Wolf HVAC crew came to my house at 8 AM started the job removed all the existing equipment and piping to clear the way for the new system which was the Weil McLain boiler Tony specified originally. They returned on the second day and completed the job, started and ran the boiler and tested the zones. They also installed two new Honeywell thermostats . They cleaned the basement and removed all the debris's. They worked very clean, the job was done in a professional manner and we were very satisfied with the results. I would highly recommend Tony and Wolf HVAC to anyone that would ask for a recommendation.

From the owner: call for HVAC repairs read more

we were away during this deep freeze when my son stopped by to check on the house and bring in the…read moremail and discovered a broken pipe. after shutting off the water and having the burst pipe repaired we were told to have the burner checked out. i put a call in to Svedi and although Joe was booked solid he was able to stop by early monday morning and check things out. everything good with burner although house suffered a lot of damage but when in doubt give Joe Svedi a call for peace of mind. Thanks Joe

Nothing but good things to say about Joe and his team. He was recommended to us by a close friend…read moreand we could not be happier to have used him. His pricing was FAR more reasonable than his more commercial competitors, and you can tell he truly cares. He was honest with us and very communicative. When it came time to do the work he and his team were on time, efficient, and VERY hard workers. Our project ended up being a bit harder than anticipated and their efforts never waivered. They went above and beyond for us, did incredible work and cleaned up after themselves. We hope to use Joe & his team for years to come. He is a good guy who works hard and truly cares about each of his clients, that is clear. Cannot say enough good things about this company.

Nick replaced the coil for my Ac. Did fine work and resolved issues and and concerns. Price was…read morefair. I find Nick to be honest and fair and explain things and provides options and suggestions. Would highly recommend him to anyone.

Nick was fantastic. From the initial conversation, he was transparent, knowledgeable, and flexible…read more He was able to find a time earlier in his schedule to take a look at the issue I was having with my central a/c. I was impressed by his ability to identify where the potential issue was coming from and explaining it thoroughly. Since my unit was an older model, it wasn't clear what parts specifically was needed. However, Nick was able to figure it out and identify the right parts to fix the problem. In addition, his pricing is reasonable and I appreciate his service.

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!