I brought in 2 seven month old chihuahuas for their first nail grooming. The first one cried a little without incident, the second one nipped at the groomer (which I later noticed was because he clipped too close to the cuticle). My puppy was brought out and we were informed they could not finish the job because of the nipping incident. I apologized and was told "you could have given us a heads up) I politely informed her "this is their first time I didn't know she'd do that" I was given the cold shoulder and we waited to see if there was any further dialogue, instead we were informed...""you can't bring them back here again". Very poor PR and apparantly unskilled in handling puppies. So, hands down, don't bother. read more

I gave this place 2 tries- didn't want to risk the 3rd. The first visit none of his nails were trimmed or filed down (which I paid for) and he has a huge bloody nick on his armpit which they failed to let me know.. besides that the overall cut was rushed, he's a poodle and his poodle feet (shaved feet) were uneven way higher on one side and short on the other- random parts of his hair was uneven but it wasn't a big deal compared to the undone nails and huge nick they failed to inform me about. Second visit I discretely let the groomer know about my last visit - he assured me that he would be extra attentive. I pick him up and his nails weren't too long like before, mostly because I already clipped them before I went in just in case, his cut is uneven all over spiky long in random parts - most likely because he did not full wash and brush him out before clipping him - random half inch long hairs around his nails , his back, his face, chest, his ears were even cut uneven it looked like he had asymmetrical ears, Pom Pom tail on the bottom part wasn't just so he had a Pom Pom with a Mohawk down the middle... it was just overall sloppy work for what I paid $70 I had to recut my dog myself so he doesn't look so sloppy. I really wanted to give them a chance but it's just not worth my money and time. Let me add it was just an easy short puppy cut and Pom Pom tail- not a traditional difficult poodle cut. read more

Let me preface this review by saying that I am one of the most attentive dog owners imaginable. I feel like my four legged companion is an integral part of my family and deserves the same consideration that any other beloved individual would be shown. That is why I am ecstatic about the care that he always receives when he's boarded at K9 Loft. His last experience there serves as a stellar example. Three weeks before I was scheduled to depart on a vacation that had been planned and paid for six months in advance, my dog was diagnosed with a tumor that required surgical excision. He was operated on three days after the tumor was discovered. Though his recovery was uneventful, I was exceedingly anxious about the prospect of leaving him when he wasn't at his absolute best. I almost cancelled my trip. Then, because I had been so impressed with the care he had previously gotten when boarded at K9, I decided to at least call them. I wanted to inquire if they would still accept him and if I could expect him to get appropriate treatment given his compromised condition. The owner himself took my call and gave me every assurance that not only would he be specially watched, but he would be given individual walks in the yard to ensure adequate exercise without jeopardizing injury by intermingling with the other dogs. In addition, I was encouraged to call at frequent intervals if I wanted to check on his condition. The owner succeeded in making me feel supremely confident that I could go on vacation without worrying about whether or not my dog would be well taken care of. K9 was not only true to their word but went above and beyond. On a couple occasions, I was e-mailed pictures of my dog walking contentedly around in their yard. In fact, one picture was specifically aimed to demonstrate that his incision continued to heal well. I had been looking forward to my vacation for months but I wouldn't have been able to go on it without the certainty that my dog was in good hands. He was not only in good hands at K9, he was in the best hands! I can't recommend them any more highly!! read more

I frequently take my dog here for grooming/day care but unfortunately I will be finding a new place. The staff is great but the groomers are terrible. My dog had an early am appt yet was not done until 4pm (it shouldn't take 7hrs to groom a 20lb dog. When I picked him up, his eyes were swollen shut. I was told that "the groomer got soap in his eyes" and that "they're just a little irritated". My dog has not opened his eyes since we've gotten home! This has never happened during a grooming and it's unacceptable for them to just say it's just a little soap without trying to relieve my dog from it's pain. I'm very annoyed and will not be coming back. read more

So far so good. -One star for the first time I went: They offered me a tour...i took it but was disappointed that their outside area was not being used for dog daycare (side note: it's impossible to find an outside-only dog daycare in LA...and with all this sunshine what's up with that?!?) Since I was there and it didn't seem horrible I left them copies of my pooch's health records. -Second star for the second time I went: - dropped my dog off for the free day of daycare I was given for registering on their website. Hassle free experience dropping him off although i stood at the counter for a bit being ignored eventhough there was no one in front of me and the cashier seemed to be logging something into the computer. My dog was pulling on the leash and sniffing everything and there I stood...no greeting at the door, no "be right with you" I watched my dog cautiously all day on the webcam then picked him up maybe 4 hours later. He was fine and looked like he was having a good time, he kept getting moved from the small dog daycare to the large one, which i don't mind at all b/c it means they were keeping an eye on him. -Third star for the third time I went: I called ahead to see how full the daycare was and they told me to come on in...i did and but when I got there I decided to do a walk-in grooming session. He had to wait 3 hours for his turn but he got to spend it playing in daycare, instead of in a crate or cage like at other places and I did my laundry at Lucy's on the corner (and watched him play using the webcam and the free wifi at the Starbucks in the laundromat) The grooming included a wash...he smelled amazing, hygienic cut (anus hair, genital hair) brushing, ear cleaning, nail cutting. I specifically asked they not give him an actual haircut b/c he's a Westie and people always butcher their manes, and I think that was a relief to them b/c they didn't really have time to do a full haircut as I was a walk-in. In the end they charged be $5 for 1hour of daycare (and he was in there for 3 hours i watched him...and yes i had 4hrs worth of laundry to do, plus i went to American Apparel across the street) and $40 for their Bath&Brush service and he walked out wearing a bright green bandanda...so cute! -I'd like to give them a fourth star for boarding but It scares me that no one is with the dogs overnight. If they could hire an attentive overnight attendant I'd def. try their boarding service. read more

I take my dog to daycare at k9 loft multiple times a week. Everyone there is so thoughtful and caring. They really love my dog and take great care of her. I love that you can watch your dog in the camera live feed all day! I love seeing employees hug and play with my dog. I know she's in good hands there!! read more

We have been bringing our dogs here for over 8 years. Our experience is always wonderful. I'm very particular with my dogs haircuts and they always accommodate. I highly recommend bringing your pups in & guarantee they will feel extra confident. We recently did the dental cleaning through k9 loft and again, great experience, top notch service! Couldn't be happier. Thanks for taking such good care of Cooper and Foxy! read more

K9 Loft is a great neighborhood pet shop located next to my pups vet clinic: Mohawk Alley Animal Hospital. After each vet visit I treat my guys to a reward at K9 Loft. The staff is always very friendly and helpful. They allow me to peruse the store with my pups sniffing all of the goodies until my guy's find a treat they prefer more than the others. At time of check out I am always greeted with a warm hello and asked if I was able to find everything I was looking for. In addition to being a great local spot to pick up food or toys for my guys, they also offer rattlesnake training which is wonderful as summer is peak rattlesnake season, and there are not many places locally who offer this type of service. At my appointment I actually met the owner, Alex, who's vizsla's were the time slot before my dog's. We chatted for a few minutes after he introduced himself to me to thank me for my business. He even comp'd me a few bully sticks after my guy completed his training. We will definitely be back for rattlesnake training next year. Thank you Alex and K9 Loft! read more

My healthy dog was dropped off on a Monday and picked up on a Thursday. The day she was picked up, my sweet girl was breathing laboriously. She was taken to the ER that same evening and was diagnosed with pneumonia. She was in a state where she would perish outside of an oxygen cage. Her condition worsened. She was euthanized within 4 days after $4k of emergency treatment. Our family is devastated with the loss. We did not expect to lose our sweet girl in this way. She still had a few more years in her. During her stay at K9 Loft, I am disappointed that not one single K9 staff member noticed her condition at all. She was kept in the back, had her nails trimmed by a tech on day 4. I'm told she was taken out to the backyard to go. She gets fed. Her vet is just next door (Mohawk)... With the number of contacts made, should not one person have noticed? I wonder IF, this was noticed sooner, would she have had a better chance of surviving? I won't ever know. I hope that in the future, the staff members of K9 would be more attentive to the beloved animals that are entrusted in their care, and no other person or animal would suffer the way my sweet girl has. read more

Best customer service ever!! Came here for the first time the other day, and we really enjoyed our experience! Super impressed and will continue to return. Alex was more than helpful, kind, and willing to provide us with everything we needed and to know considering we were first timers. Thanks again Alex and K9 Loft :) read more

Would Definitely Recommend This Location! Alex Was Super Helpful When Helping Me Pick The Right Stuff For My Dogs. He Made My Shopping Experience Less Stressful And More Enjoyable, Given It Was My First Time There I Will Make Sure To Stop By There More Often! read more

Alex is super helpful, knowledgeable, and offered great customer service. He is awesome!!

Alex Chow is a good friend of mine. He has an enormous heart and is attentive to people's needs. When he commits to something he sees it through like when he ran the LA marathon. He is a man of faith and a man of works and I am honored and blessed to be his friend. K9 Lofts is a fantastic establishment and it is truly blessed to have him as a team member. read more

Neighborhood lifesaver! I came home after a month to fleas on my dog and they were able to fit her in immediately. Walking distance, super friendly and helpful. Just found my new groomer! read more

this place is honestly the best there is because it is so clean and organized. Not to mention how friendly the staff are, especially Zuleika. Zuleika help me find what i needed very quickly. She was my favorite and definitely would come back and shop more here. read more

Hey I love coming home and I am always butter chews on deck. I recommend that you have Alex toy great at finding

I love K9 Loft! Alex is always so friendly, welcoming, and enthusiastic. Awesome place!

Came in here to pick up some treats for my cat while she was next door at the vet. She is very picky when it comes to treats but Albert was able to help me pick some good ones out for her that she loves. Will most likely be coming back again for them! read more

I normally take my dog to a great groomer, but they're pretty pricey ($65 plus tip). Her hair grows so fast that I decided to try a more reasonably priced groomer and braught her to K9 Loft. I called ahead and the person on the phone quoted me $45 for my 11 lb. dog. I brought her in and the people there seemed friendly and professional. The groomer seemingly took attentively notes on the haircut we requested. Basically taking it all 1/4 in. shorter and shaving the top of her nose. My boyfriend and I pick her up a few hours later and are MORTIFIED. They shaved all around her eyes and she looked like she had been in an accident! Her eyes were dirty and her entire beard looked greasy and tangled. Beyond that, the girl at the register tells me $60 and when I told her what I was quoted, she asked my dog's weight and admits her mistake. If I hadn't called ahead, she would have charged me $60. My poor dog looks like a child cut her hair and I will NEVER subject her to something like that again. NEVER again. read more

I bring my very shy pup here for nail trims about once a month. I never make an appt, and I'm always in and out in 5 min. Robert is usually who I get and he is SO SWEET with my dog- he usually gets another staff member to sooth my pup while he cuts her nails. It can be loud in there between the boarding and grooming of lots of dogs, but that is to be expected. read more

In short: terrible customer service! Asked for a specific length and pretty short on our dog. After SIX hours was called to pick up. After paying almost $90, they brought our dog out. His legs had not even been trimmed, as if they forgot and crammed him back in his cage!!! WTH? After the shock, pointed out his legs had not been trimmed and they'd need to finish them. The cashier replied (in disinterested frying voice, "Sorry the groomer is gone. You need to be more specific about what you want". Are you serious, 90 bucks and I expect ALL of him to be cut. I demanded a redo and was told , "come back tomorrow, before 10". Great, so he can be stuffed in a cage for 5 more hours. This is a volume only place. Over booking, cut and go. They could care less about doing the job right or considerate customer service. Sorry K9 Loft, we have K9 LEFT! read more

I'm a new pet owner and the staff at K-9 were so helpful, the young lady in the front with glasses and short hair was amazing she took her time to help me get everything I needed. Only thing was the store was stuffy but me and Azula will definitely come back. read more

They had everything I needed for my newly adopted dog. Stephanie was great in helping me find everything and was quick to help me . Will definitely be returning . read more

I actually read several of the reviews before bringing my pup here, since I just moved to the area. I had high hopes about the staff here, since I heard good things about this place. So, several months ago, I finally gave this place a try. Unfortunately, it was a disaster from beginning to end. The people seemed nice at first, but when I came back to pick up my pup (had a grooming and stayed to play for the day), they were very confused and took forever to get to me. They even started getting an attitude. When I got my pup back, I saw they had completely messed up the cut, and my dog was seemingly traumatized by the day care and/or the nail clipping (she was limping on one paw that seemed hurt). What was worse, is that the person I spoke with was apparently the owner and refused to take any responsibility for anything. He said they hadn't done anything wrong, the cut and nails were "fine" and must have been what I asked, and that there was no way my dog could have been traumatized. It must just be my dog. It was very insulting, and they obviously don't care about customer satisfaction. Obviously, I have never been back since, and found a much better place which treats my dog (and me) with care. I've never taken the time to write a bad review, and it took me a long time to actually do this, but I think people deserve to know the truth about this place. I will never take my dog or my business back to this place, and I recommend no one else does, either. read more

My cat Billy had gotten horrible matted fur patches. I'm a good parent, but we had just moved, and the regular brushing schedule had gotten away from me. I was worried that it would be traumatic for him. First, that the place was dog centric, and they wouldn't have experience with cats; he's 14 and never been bathed. He's hardly ever been out of the house. I didn't have much choice though, because my other cat, Rupert, had an abscess, and needed to see the vet next door at Mohawk Alley Animal Hospital. The groomer came out and introduced himself (I forget his name), assured me that he knew cats, and asked if the standard shampoo would do. It was then I realized that Billy would have to be given a bath as well, and figured I didn't have a choice but to put him through this process. He suggested a lion cut, leaving a long mane around his head, and longer on his legs and a puff on the end of his tail. When I got him home, he seemed really happy. It looked great, and he was super affectionate and slept under the covers, stretched out against me for a while that night. He loves it! Any trauma was far outweighed by the benefit. I'm definitely doing it again next year at the beginning of the summer, and am considering doing it for Rupert too. read more

I've been coming here for a while just for grooming my dogs and they never disappoint and this visit topped it off the groomer Casey did my dog's hair and I asked if he could leave most of her hair and do a style, he came through with a cute haircut for my dog read more

K9 Loft - This is Princess all fluffed up - Pet Groomers Near Me - Los Angeles, California

We stopped in after lunch at OTHAI, low and behold, there is my sister's dog in the group! She brings her here almost every weekday. Ginger totally loves it and was so cute to watch! If I could afford to bring my Bridgey girl here, I would for sure. It was so nice, open, clean, nice smelling & friendly people. They know what they are doing & talking about. Bridget will go one day. As a pet store, it is so nice! Again, not that I could afford anything, but some day! An easy trip up Glendale bl from downtown. read more

My dog loves coming to daycare here (on average, about 2 times a week). I have been bringing her in for about two years now. The staff is wonderful. I completely trust them with my dog -- which is saying a lot. They all love her too and it shows every time I bring her in for grooming, daycare, or boarding. The on-site teeth cleaning clinic is great too. read more

I bought my dog's oh-so-undeniably-cute jacket here because my friend told me about all of their awesome dog accessories. They have some really cool dog bowls, clothes, leashes and collars and a really friendly staff. If you're wearing some stylish threads, your dog had better be too. read more

We love taking our dog Guinness to K9 loft. We have been taking him for the past 5 years since I moved and don't trust anyone else. We usually take him here for boarding and grooming. They are all really nice and take great care of him every time. read more

We have been taking our dog here for three years and I think our little Russell is more excited to go here than our own house. Highly recommend this place for grooming, sitting and their store pretty much has everything you need for your dog. Their staff has always taken great care of our guy and we trust they will continue to do a great job. read more

I just found this place driving by on Sunset Blvd. The place looks great! I checked out the daycare section and the grooming area. Both are easily viewable from the retail part of the place. I left my pup for the day a couple days later and he loved it. I watched him play for a while before they got him ready to go. Very cool! Staff was great and very competent. Rates are reasonable. I just wish my place had the air-conditioning system this place has! read more

I can't speak for the boarding facilities here, but I have been bringing my dogs here for several years for grooming and teeth cleaning (once). Overall, I am very happy with K9 loft. They always groom my dog the way that I want, and they are usually pretty prompt with their service. On the occasions that they DO take a long time, they are honest about letting you know that it will take a while longer than normal. I appreciate that kind of honestly. read more

My review is about the grooming services. I just moved to the area and have been trying to line up all the pet services I'll need for my dogs. I drive by this place all the time so I thought I'd try it. I'm sure glad I did as this helped cleanse the stigma of the horrible experience I'd had at Ambassador Dog and Cat Hospital earlier in the day. The front desk staff was friendly, attentive, thorough and was kind enough to give me some other recommendations in the area. The groomer did an excellent job following my instructions and they looked and smelled fantastic. I found their prices to be reasonable and in-line with other groomers I'd worked with in the past. Thanks for making my dogs and me feel welcome in our new neighborhood! read more

Great spot! I love that they remember who me & my dog are even though they have hundreds of people come through every day. Super nice staff, prices are really decent for a 'boutique' LA dog store, and they offer great pet-sitting, teeth cleaning, and training classes. Great selection of stuff at a good price, handled by a lovely staff. The coupons they issue every month are a cool bonus too! read more

Almost 3 yrs later my husband and I decided to give K9 loft another shot. Quite frankly, because of the super convenient location for us. We also adopted a new puppy and found ourselves needing a closer daycare for him. So my review is based on several trips to the store to purchase dog food, supplies and a couple of stays at the day care. I decided to update my review because we have both been very impressed by the great improvement in customer service and daycare services. Daycare - The female attendant in the small dog section seems to be pretty attentive to the dogs and the staff looks like they are regularly cleaning after the dogs. My husband and I are obsessed with our puppy so have spent some of our free time at work watching our puppy from the Web cam. I know.... We can be such crazy pet parents. The times we have watched I was happy to see my dog and other dogs being pet, and taken care of. Customer Service - Overall a great improvement. Every time we have gone in the staff have been friendly and helpful. I want to give an overall 3 star rating because they overcharged us for day care the previous day, and when I informed the lady working this morning she wasn't too helpful and seemed uninterested. I was in a hurry so I dropped off our furbaby and asked her to look into it so that when my husband picked him up in the afternoon it could be resolved. When my husband returned in the afternoon, the staff was unaware of the situation (which leads me to believe she didn't look it), but he said they were friendly and that they easily resolved the situation for him. But I am giving them an additional star for the super affordable price on their Frontline. 39.99 for a 3 month supply!! I am going to be super picky about a place we have to leave our furbaby all day so I won't be giving this place 5 stars yet. But overall, I am satisfied with the services and will be a returning a customer. Kudos to k9 loft for the improvements. read more

Whether your looking for that special treat for mans best friend; treating them to a pampering through grooming services or need someone you can trust to watch over them while your away K9 loft is the best in Echo Park! Offering an assortment of supplies for your four legged friend. Customer service is above and beyond !!!!Thank You Tyler for answering my questions over what would be a nice gift for my bosses new addition to their family; the associates are able to help you in most any K9 affiliated need. If your looking for a great business to support in your local community; I say K9 loft is the place to go, you get a bang for your buck when purchasing pet supplies! read more

Ok so I took my 11 month old cockapoo 2/9/11. It was only for daycare(8 hours). I took my puppy freshly cleaned and washed and picked her up dirty and she smelled Like she pissed all over herself. My girlfriend gave her a bath and noticed that she has bite marks on her tail and hind legs. The employees specifically told us that all the dog go through a temper training/interview before they accept any dog. That's just bulls$@t. I would totally call them and give them my 2 cents about the business but my GF told me not to. I am so upset that my puppy has bite marks on her body. I will never take my dog here ever again. The place looks clean and the employees are nice but the daycare is crap. I would rather pay more @ park ave In downtown. If you like bitemarks on your puppy/dog, k9 loft is your place not mine. read more

Alex is so amazing there! He helps me with my two dogs. They love him and he's so incredibly nice and helpful. Give him a raise!!!! He's the best!!! read more

I love this place! I have had the most amazing groomers (lately Robert, so wonderful) for my traumatized rescues and I love Davina, who's at the front desk. She's unfailingly, helpful, kind, sensitive and informed. Great place to get your beloved dogs well cared for. read more