We have been loyal customers of Ka Thai for a very long time, ever since they were just a small restaurant on McKinney and Knox. We visited that location every week.
When they opened a new location at Walnut Hill, we couldn't wait to try. Initially, we loved going there.
After our last few visits of the Ka Thai's Midtown (AKA Walnut Hill) location, it's abundantly clear that the food safety, restaurant sanitary conditions, and service of Ka Thai have gone down the drain.
In May, I ordered the pineapple curry at Ka Thai Midtown. During the meal, I had a jump-scare when I found, to my horror, clusters of insect eggs and /SOMETHING that clearly had black mold on it (pictured) Regardless of what these disgusting things were, they did not belong in Ka Thai's pineapple curry, or anything that is to be consumed by a human being.
Concerned me mentioning this would embarrass Ka Thai (LOL), I whispered when the manager came by & discretely showed her the clusters of insect eggs / black mold found in my pineapple curry. She very nonchalantly said, "is that not just a bamboo shoot?" And walked off. No apology nor accountability of any kind whatsoever.
Do these look like bamboo shoots to you? Not to mention, Ka Thai's pineapple curry, as indicated by its menu at the time, does not contain bamboo shoots. Is Ka Thai's manager not familiar with the ingredients of its dishes?
More importantly, why was the fact that clusters of insect eggs and/something with black mold on it found in Ka Thai's food not concerning or worthy of any recognition nor an apology at all to Ka Thai's management?
This weekend, we reluctantly gave Ka Thai Midtown another try. Big mistake.
I ordered the Pad Woon Sen. After taking a few bites, I saw a large black bug resting in my noodles so nasty. After making eye contact with a waiter, I pointed out the large bug, she said"oh"and took it away. She then came back & said it was being remade. Again, no apology nor recognization of how disgusting it was for a bug to be found by a customer in said customer's food whatsoever.
The allegedly remade dish came out quickly. Ka Thai's owner, Jackie Kaewlamduan, took the remade dish from the kitchen and handed it to the waiter, who then handed it to me.
Ka Thai gave us a new spice tray since the jar of pickled jalapeños from the previous spice tray was empty after they were used in my initial, large-black-bug dish. When using it, I saw ANOTHER BUG (pictured) in the jar of pickled jalapeños. WHAT?!
When I informed our waiter of this and asked for a new spice tray, she didn't seem to be fazed by the bug at all and said "we don't have another spice tray," and just left the pickled bug and jalapeños on our table.
I asked another waiter to bring more pickled jalapeños. She said "the bug came from outside"(Sure hope Ka Thai Midtown's not SO filthy that they're just breeding bugs in their kitchen, obviously the bugs came "from outside")
For the 2nd time within about 10 minutes, 2 bugs were found IN THE FOOD Ka Thai Midtown served me, Ka Thai owner Jackie Kaewlamduan was fully aware of both incidents, yet not a single hint of an apology was provided, nor was any accountability taken.
Additionally, no portion of our bills during these 2 visits filled with clusters of insect eggs and or black mold and other varieties of bugs were comped in any way, shape, or form.
It was as if nothing happened at all.
Disgusting, appalling, and disappointing.
It looks like reviews of Ka Thai's other 2 locations (Uptown and North Dallas) mention coach roaches in food, insect infestations, sanitary concerns, and food safety concerns as well. Really wish we would have read said reviews much sooner.
Folks, inspect your food and condiments closely before you dig in at Ka Thai! read more