It's a UPS hub with a customer reception area. A huge plus is placing your package directly into…read morethe distribution chain with extended hours until 9pm! They have supplies (e.g boxes, envelopes, and bubble wrap, and tape); however, some are in constantly short supply (medium UPS express boxes) The reception area is aging and badly needs an update. However, the service makes up for drab atmosphere by being very engaged and helpful. I had to deduct one more star due to a peculiar requirement to check the contents of a package when it's insured over $1k. When UPS driver picks up a package there is never an inspection; when I drop it off and show my id, the inspection is required! Now, when I have a high value package, I need to leave it unopened, and close it afterwards-very inconvenient.

The worst customer experience of my life. I have an insane delivery driver, and a supervisory…read morestaff which backs him up. Takes it upon himself to take my shipments off the truck because he has some grudge with the shipper. Inserts fake problems, i.e. customs problems on domestic shipments, statements that I refused shipments and now since I've called them out are holding shipments for "audit". I would not recommend to my worst enemy.

Bill has shipped delicate electronic equipment for me to international and domestic destinations…read more Customers are always happy with the condition of their equipment on arrival. Service is great and pricing is very reasonable.

I have dealt with many packing, crating and shipping companies and as an experienced professional…read moremyself, I can say that Bill's team is second to none. They are a pleasure to work with and provide the best service in the Chicago area. Their pricing is right on point and they are always willing to go the extra mile for their clients. For anyone that needs to get something professionally packed and shipped--Prime Pack & Ship is the only choice!

The staff is friendly and quick here. If I had a business, I would snag their employees. They are…read morekeepers.

They delivered my package to the wrong address. I contacted them and asked them to deliver my…read morepackage, but they said they wouldn't deliver your package today after waiting for a long time.

veteran owned, amazing conveniently located shipping location. you can drop off UPS, FedEx, USPS…read moremaking it a one stop for all including notary services, fingerprinting, and car registration. Zach is awesome and he had let me know they also make custom t-shirts. it's really calm and cute inside too!

From the owner: We are a veteran owned and family run shipping and printing company. We specialize in all your…read moreshipping needs and have years of experience. Not only can we ship what’s most valuable to you but we provided exceptional customer service.

Andrew the owner is a true entrepreneur, with fantastic customer service & great work ethic. If you…read moreneed a PO Box, need to wrap or ship a package this is the best place to come! Shop local, support Andrew! Was a pleasure shipping my packages today!

Fantastic asset to the area. Andrew and his staff are knowledgeable, professional, respectful, and…read morenice people. Besides sending packages, they offer a variety of services including Passports. He's our first stop and greatly appreciate the business and the people.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Dropped a package today as no wait...Fran was polite & helpful…read more I had to go back given Fran wrong address I was off one number digit. Francisco & Fran changed address... In & out in 5 minutes Lots of parking always a plus!!

I was given a quote for packing and shipping a package to South Carolina . The quote was 72 usd…read morefor packing and 51 usd total 123 usd. I provided accurate diminsions and weight. Once I arrived to the store. I was charged 147 usd for packing and 229 for shipping ttl with tax 391 usd. This is completely dishonest on the part of FedEx . I suggest that no one trust this company's customer service. Nor will I ever ship with them again