I shopped around for about 6 months leading up to our kitchen renovation. Not only did KAM have the best prices, but their no-nonsense, customer focused approach was a breath of fresh air. Josh was readily available over email and phone and was extremely helpful when it came to balancing features, function and price of the appliances we were looking at. Delivery was smooth, they removed the appliances from the boxes and placed them in the kitchen in the right spots to be hooked up by my contractors and they took all the trash with them :) Couldn't be happier! read more

During the recent sale of my new stove, the Hanover Sales team was excellent. Once the stove was delivered, I encountered a few little issues and I called the store. I could not have had a more responsive and high level of customer service. I spoke to Patrick and he quickly worked with me resolve my concern and he put me in touch with Carlene in the Service Department. The service team also went above and beyond to make sure we were taken care of and that everything was working perfectly. I will never buy an appliance from anyone else again!! Thank you to a great team for a great experience. read more

We have been customers of Kam Appliance for a number of years, and all of our appliances in our home in Chatham came from Kams (though not all were purchased by us). We have also had a number of service calls. We arranged for a call on Monday, June 22 to have a check done on the stove and refrigerator. I was informed that day would be the service man's "day in Chatham:" He came and checked the appliances, which took less than an hour and involved no actual repairs or parts. We received two bills totaling $427.50, which was more than double the highest service charge we had ever received. When I called I was told that there were two labor charges of $118.75 for each appliance and "trip" charges of $125 for the first appliance and $65 for the second. Since no "trip" was involved the trip charges are just a way to hide exorbitant pricing, and the labor charge is over $235 an hour. I told the person with whom I spoke that we would never do business with Kams again, and she could not have cared less. read more

KAM Appliance saved us thousands of dollars. When our 4 year old GE oven stopped working, we were unable to locate the replacement part and were told by GE that it was "out of stock" indefinitely. After 4 weeks without a working oven and with no guarantee of an imminent repair, we decided to replace our ovens. Don Gardner at KAM assisted us all the way through the buying process, but at the last minute he heard why we were replacing our ovens, and offered to try to get the part for us. A few weeks later, our ovens are working, for a fraction of what we thought we were going to spend. Professional, friendly, and customer oriented, we cannot recommend them highly enough. read more

tried to get service for an existing range in a house I bought last year and learned it's beyond the capabilities of KAM appliance to service brands they represent unless you demonstrate unit was bought through them... they didn't even care about future business I could have had for them. Terrible customer care in my opinion read more

Kam's appliances has been a pleasure to deal with. The sales person we have worked with is patient, kind, and knowledgeable. We would definitely recommend Kam's to anyone who is in need of new appliances! Be sure to ask for Ann. read more

Used KAM for a dishwasher repair. They did not provide an estimate for labor, parts only and they didn't even provide a bill at the end of the job. Said they are trying to go paperless, so that means as a customer that I'm not privy to the amount they are about to charge to my credit card? I had to call to get a copy and they didn't even want to provide the amount over the phone. Whole service process with this company was clunky and not very professional, even scheduling an appointment wasn't as easy as I would have expected. I went with larger well known company reputable company versus a private contractor believing I would receive more professional service - definitely not the case. Would not go with them again for any repair services. read more

We have shopped with KAM for several different projects, Most recent was a replacement dryer. The matched pricing from anybody. The delivery guys were the stars of the experience tho. This is a stacking set is a small bathroom, They called about 30 min before the delivery window to let me know they would be there in about 45 min, this was Saturday of labor day weekend on the Cape. They arrived just before they said they would and then they got it in and hooked up in about 10 minutes, cleaned up the floor and all he debris and were on there way in about 1/2 and hour. Thumbs Up read more

NOT HAPPY Don't buy appliances here, they do not stand behind their work and don't care that they sell you defective parts. I bought the most expensive Bosch dishwasher $1200+ and while still under parts warranty the control panel stopped accepting commands or made up its own, they charged $100 to come see that the panel did not work (it took 30 seconds) then came again for another $100+ to install a new part, which promptly failed in the same way 3 months later, now they are telling me my 5 year parts warranty is no good, and they want to charge another $100 to come see it not working again! read more

I needed a range to fit specific existing space which meant limited options! Kent was very helpful in getting me specs AND specs of my old range for comparison. Prices competitive and great service. Delivery was easy to schedule and they accommodated my kids school pick up timing needs. Delivery guys were prompt, courteous, helpful and very careful! Turns out my range was defective from factory which we realized after delivery. Kent was great at getting me replacement in a timely manner and without hassle! Great team! read more

So this rating was high when we initially bought appliances for our entire newly renovated kitchen from KAM. But as with any service, the real test comes after they have your money and you experience an issue after purchase. Our appliances our now only a couple of years old, when all of a sudden the key pad and controls on our oven froze. The gas cook-top was fine. But the timer, vent and oven were unusable. We called KAM since the oven was still under warranty. They were extremely hard to reach. We got mixed messages about what was under warranty and what was not. We were told the servicing would cost $95. We got charged $185. When we questioned it, the woman who spoke with my wife was extremely rude. I would have gone with one star but to be fair, during the sales process KAM was very helpful. read more

Kelly at the store was really knowledgable and we received great appliances for a great price. However, the delivery service was TERRIBLE!! They were several hours late without even a call - I had to call them. Then the 2 delivery guys were clearly high and didn't so much as acknowledge me even when I opened the door, said hello, and let them in (I was friendly and polite even though they were so late). Very strange. They left dirty fingerprints all over the stainless steel fridge and a scratch in the front of our washer. So although my experience at the store was great, I probably would not go through them again solely due to the bad experience with their delivery service. read more

Never ever buy any appliances here. I purchased over $8,000 worth of appliances and hundreds more on warrantees. Almost every single thing i have purchased has broke and they refuse to replace them because they wanted to spend a ridiculous amount of time replacing useless parts instead. I purchased a fridge barely a year ago and it hasn't worked since i got it. They have been coming every month to replace something new that doesn't work. Meanwhile the fridge is unusable and i cant wait anymore so i have to go purchase another. Never waste your time or money here. Awful customer service and they pretty much scammed me. Not even worth the star i had to give them. read more

I have a Maytag dryer,under 5 years old. Just stopped working. Called for service. $98 just to walk through the door. Serviceman arrived,took apart machine said it was a lot of lint. Got it going.Vacuumed bottom. Told to keep outside vent cleared. $35 to vacuum small area Day later machine not working. Called and was told it was the vent inside and they don't do that work. I was not told any of this by serviceman.You would think repair consisted of the whole machine and its parts. Guess not. Very poor customer service. Added note ,called another company. Repairman stated motor gone. Don't understand why Kam's repairman didn't know this. read more

Worst place ever. They sold me $20k worth of appliances, and my refrigerator doesnt work and has leaked all over my new hardwood floors. Instead of owning up and honoring the warranty, they are colluding with the manufacturer by replacing the same part 4 times (not an exaggeration) to try and run out of warranty time. They dont call me back. I would rather deal with the devil. Terrible operation. read more

Good buying experience, but as soon as something went wrong, complete disappointment with my sales person and management. Owned the washer for 3 months. I called them 1 month in to let them know it was extremely loud. They told me to wait until it "balanced". Finally I asked them to come out. Turns out I was sold a defective machine. Fine, I understand that it came from the manufacturer that way. What should have happened, is a manger should have called me and told me they would take care of it. But, what did happen is, I was ignored for days. I called 3 times and they kept saying they would call me back. My sakes person said all those times that the management was "woking hard FOR me" and if they had to replace everyone's broken machines they would be out of business. Fixing this machine was unacceptable. It was sold defective. Well finally I got a message from service that I had an appointment. They were replacing the machine. Great, exactly what they should do. Except I never heard from management and the impression I got from sales is that they were doing me a huge favor. No Thanks, there are too many appliance stores to be treated this way. read more

My wife and I recently bought a refrigerator at KAM and had a very positive experience. Our sales person was knowledgeable and pleasant to work with. He let us know about an upcoming discount that saved us several hundred dollars. The delivery was on time and the delivery crew was polite and efficient. We're happy customers. read more

In 2015 we bought a top of the line GE French Door Refrigerator. I also purchased an extended warranty, and they are still not willing to accomodate me. Back in August this year, the refrigerator was not keeping its correct temperature. I called service to set up an appointment, and waiting for the technician to come between 8-1, and as the morning turned into afternoon the technician finally called to say he would be at the house closer to 1:30. Once the issue was established that a part would have to be ordered, it took well over 3 weeks to receive the part then another week to fix the refrigerator. Just after a couple of weeks of thinking we were in the clear, the freezer started having the same issue with keeping the correct temperature. Once again we had to have service out and wait.... It is now December, and my refrigerator has the same issue with not keeping the food cool in the refridgerator part.... Service has been out more than 3 times now to look at the refrigerator. I am seriously disappointed with upper management as they can't seem to remember even speaking to us or keep their stories straight as to what they are going to do about replacing my appliance, never mind making me wait another week for someone to come and look at it. Christmas is 2.5 weeks away. I bet I won't have the part to repair my refrigerator by then.... Never going to buy anything at Kam Appliances, or recommend the store to anyone. read more

We order an entire kitchen suite but since our frig was a special size, we would have to wait an extra week for it to come in. We decided to have all the appliances delivered once the frig was in. Well today was delivery day and no frig. When I called our sales rep Matt, he stated that he didn't check the shipment or delivery and it would be another week for the frig to get delivery. An "oh well" attitude. Told him this is so unprofessional and poor customer service. We were going to send everything back and cancel the order, but since our old appliances were already disconnected we accepted it. This is the first time we used KAM and will hesitate in the future. To be told one thing and never follow up is totally unacceptable. I emailed Matt after the delivery to again express our disappointment and requesting our delivery fee back. Still have not heard back. We try to always shop local, but I guess that doesn't always work out. On the other hand, the installer Bill was great and would highly recommend him. read more

We were at Kam's a few weeks ago and while we were waiting for the sales woman to get off the phone, we over heard her say to the customer " can you give me all of your questions now because i don't want to have to walk across the show room twice to look up something". Not very professional. read more

If you want someone who knows appliances and can answer any question about any appliance look no further than Kelly Deveau at KAM. Seriously impressed with her and I love appliances!!! It was by far the easiest most informed purchase ever! Thank you Kelly!!!! read more

Great service - these folks are very knowledgable about their products - we bought our stove here and then a fridge - and went back again about a year later for a wine fridge - i think they are great - they delived the products in no time - no mumbo jumbo hidden fees - Kam Appliances is a great store read more

We bought three large - and very expensive - appliances from Kam. The freezer on the very expensive refrigerator did not work when installed, and neither did the dishwasher. Service appointments are difficult to schedule, and their service people know nothing. I have had three already, and the just cancelled one for today I scheduled three weeks ago. Awful store, terrible service, avoid at all costs. Simply go elsewhere - when you need their help, they disappear. Terrible experience after spending thousands of dollars with this place. read more

We are extremely satisfied KAM Hanover customers. We have used KAM for 2 large appliance purchases for separate homes and, both times, have been very well taken care of by Don Gardner. Don has spent literally hours with us reviewing our kitchen plans, anticipated kitchen needs, etc and has pointed us in the right direction every time. He is well versed in all of the appliances they sell and has reached out directly to manufacturer reps when we have needed additional information. We have shopped the competition (Yale, Appliance One, Poirier) and haven't come close to receiving the same level of customer service as we receive from Don and KAM. KAM is stocked with the latest appliances from a broad spectrum of manufacturers, but we never felt pressured to purchase any particular product or package. What we ended up with has worked perfectly for us and was at considerable savings over competing packages. We have not had many issues with what we have purchased, but the one or two minor problems that have arisen have been addressed immediately and without questioning. All in all, we are happy to have found KAM and would refer friends and families to them and, in particular, Don Gardner, without hesitation. They coordinate setup and delivery very well with South Shore Install, a manufacturer-authorized installer of top of the line appliance brands and helped us problem solve a few potential delivery issues. GM read more

I purchased an entire set of kitchen appliances today for my new home and I am blown away by the service I received! The staff went out of their way to help me through process, from choosing the right brand to getting the best price. Their prices are already incredible, and on top of that they assist you with getting multiple rebates and offer 0% financing. They even advised me to wait until this weekend to buy so that I would save on the taxes, instead of taking the sale a month earlier when I initially went in. That's unheard of with typical "salesmen"! I never felt any pressure to buy, and instead felt like I could trust them and their recommendations. I can't say enough about the Hanover location! Great job and thank you so much!!!! You've earned yourself a loyal customer and I will definitely be spreading the word about your incredible store! read more

Very disappointed with the quality of the appliance and the response by the service team. Three years ago I bought a whirlpool Duet washer/dryer for our house in Nantucket. I bought it from the office ON Nantucket. The dryer was broken when it arrived, the door latch didn't work. It took two weeks to get a repair person there. Now the dryer is broken again. I just called to make a service appointment and was told that it again would take two weeks to get someone to fix it and that it would cost $150 trip charge PLUS parts and labor. My feeling is that if you have a company with a base on the island you shouldn't charge as if it was bought somewhere else. Not to mention that an $1,100 dryer should need to be fixed that often. I will never purchase anything from Kam again. read more

From the first call to have product questions answered in a professional manner, to the ordering, purchasing and pricing, to the scheduling of delivery, to the execution of the delivery of a large French Door Fridge Freezer Combo in an incredibly difficult access, our experience was first rate all the way. read more

I would like to report a problem with my recent experience with KAM Appliances in Hyannis. My sister is remodeling her condo while she is still living in Philly. She asked me to take delivery of the Bosch stackable washer and dryer she purchased from KAM. I was notified by her salesperson that the delivery was going to be Thursday April 7th between 1 and 3pm. At 3:10 pm I called KAM and found out my sister's salesperson was not available so I spoke to someone else in sales and she said that deliveries were running late and that they still would be coming with the washer and dryer. I asked why the delivery people had not notified me of the late delivery and she said that they did not want the delivery people on the phone while driving. At 4:30 I called KAM back as I still was waiting for the delivery. I spoke to another person in sales and she said that she could not give me a time but they would still be delivering the washer and dryer. The delivery truck pulled in at 5:30 and I asked what happened to make them so late. He said that on Tuesdays and Thursdays their other delivery van goes to Nantucket and this is a common occurrence. When the guys took the washer and dryer out of the cartons and stacked them on the rack, they noticed that the front of the dryer was smashed in so I had to refuse the delivery. It was 6:30pm when they left. They still had 2 more deliveries to make that night. I did not hear from my sister's salesperson until Thursday of the following week. He told me it would be delivered on the next day. I told him that I wanted to be the first delivery on Friday and I wanted them to take the washer and dryer out of the cartons at the warehouse and stack them on the rack to make sure there were no surprises when they came to deliver the appliances. Friday morning, I was waiting at my sister's condo and I received a call from the store manager telling me that the washer and dryer would not be delivered today as they did not have them in the warehouse. He said it would be delivered the next day and I would be the first delivery of the day. So on Saturday, I took delivery of the appliances. However, while the delivery guys were there, we discovered that they left the instruction manual for the washer at the warehouse. I let the store manager know and he went over to the warehouse and delivered the manual but unfortunately he did not check the model number for the washer and he delivered the wrong manual. It took them a month to get me the correct manual. I called Bosch's customer service and they sent me the correct manual in less than a week. I do not see why we on the Cape have to suffer when they schedule a delivery when they know they are shorthanded. Also, in the day and age of Bluetooth and smart phones, I do not think it is asking too much for some notification if they know they are going to miss their delivery window by hours. Lastly, how could they not notice that the dryer was damaged? I doubt it came from Bosch in that condition so that leaves a problem at the warehouse. Certainly, I do not wish to have any further dealings with this company. read more

I have purchased all my appliances at Kam over the years. They seem to go downhill year after year, their customer service that is. A year and a half ago I purchased an appliance from Kam, appliance broke 6 months after warranty was up. Kam came out and fixed it. They told me to contact the manufacturing company and they may cover the cost of parts and service. Manufacturing company agreed. Kam told me to get them the authorization number when I received it and not to worry about it. A week later they changed my credit card on file without my permission. I called, the girl in customer service Crystal was incredibly rude. Didn't want to hear what I had to say and told me they never would have agreed to that and payment was due at time of service. Spoke to store manger who pretty much told me Crystal was the greatest thing since sliced bread and he couldn't imagine her being rude to me. Called credit card company put charge in dispute and decided never to show at Kam again. Beware they are very u organized, don't communicate and then get upset when you expect what you were promised. I had a few issues with them over the years but nothing like this. read more

My experience at KAM Appliances was five star. I don't understand the negative reviews. This was my second experience buying an appliance from KAM, both have been great. Let me begin by saying I did not spend a lot of money as I only needed a dishwasher. Kelly from the Hanover location was my Salesperson, she is excellent. She asked me what I wanted to spend and then was able to show me numerous choices, not only high-end dishwashers. Once I decided on the model, she showed me how things worked, how to lower and raise the racks, what type of detergent I should use for a specific stemware cycle, which did not do well with the normal detergent tabs I use. This is something that NEVER has happened when I purchase appliances from Big Box stores. Kelly also alerted me to $150 worth of rebates on this appliance, she even filled out the rebate forms! Delivery - I was concerned because I live in a condo and the water needed to be turned off affecting my neighbors. I alerted Kelly from KAM and she told me the delivery people would arrive between 10 and Noon. They arrived 10:45, and called about 15 minutes before arrival. My unit is on the 3rd floor so the Men had to hump the new dishwasher up three flights of stairs and bring the old dishwasher down stairs The guys were professional and pleasant. The Bosch Dishwasher I purchased is so QUIET and does a great job. Thanks Kelly from KAM. read more

Our experience with KAM Appliances has been 5 star from the moment we walked into the showroom to the time our appliances were delivered. We worked directly with the Hanover store manager, Don Gardner, who was not only incredibly helpful but actually cared that we were buying the best appliances for our needs. The delivery team took great care to make sure the appliances were delivered in perfect condition. We would not hesitate to go back to KAM for future purchases and recommend them highly. read more

My 85 year old mother bought a fridge on 4/25 that was delivered on 4/28...it is so loud and there was an issue with the freezer. Service came out and he said it was the compressor and there is a dent in it. Was a floor model and should have gotten a discount which we didn't. Serviceman said you need a new fridge. Today when we called the Service department said no it's fine and the sales people said it is out of their hands. HORRIBLE customer services. read more

This is my first time submitting a Yelp review. I purchased a Miele dishwasher from KAM Appliance in Hanover, MA in January, 2018. It was my first experience with KAM as I'm a longtime George Washington Toma customer. The first time I went to use the dishwasher an error code appeared. I called the Service Dept and was told to call an 800 # at Miele to trouble shoot the problem. What??? I refused to call and asked to receive a new dishwasher. The second dishwasher had the same problem, an F14 error code. I was told that the unit needed a new pump so on the third visit to my house a new pump was installed. I loaded the dishwasher but was unable to close the door because the panel at the bottom of the dishwasher was not installed correctly. The door remained at a 90 degree angle until the service person could come out and fix it. I left two messages for Dan Murray, the General Mgr, who never returned my call. I then sent a letter to the owner of KAM Appliance detailing my experience with his company. That was about 3 weeks ago and I have yet to receive a reply. How can a company operate like this?? My suggestion would be that you avoid purchasing anything from KAM Appliance. read more

My kitchen renovation brought me to KAM. I was very impressed by the product line and all the sales staff. Matt was able to offer a detailed comparison between products and he matched prices, making my total purchase significantly lower than it would have been elsewhere. He was even willing to research out difficult to find items and was immediate in his communication. Although arranging the delivery for all the products for the same date took some effort, the two gentlemen who brought the appliances into my home were incredibly polite, efficient and took every possible step to place each appliance without damage to the floor or to the product. When one of my appliances did not appear to work, the staff (to include sales and repair service) worked remotely to help me troubleshoot with utmost patience. Apparently it is KAMs policy to attempt repair on a new product before exchanging out with an identical new product (as I requested); however in the end, all products worked fine. Overall, I would return to KAM (over YALE or any other upscale competitor) in a heartbeat. read more

Was pleased with the sales department. Bought 3 appliances by LG and had excellent service from Susan who worked with us during a kitchen renovation that was delayed due to the multiple snow storms. The problem developed when our new refrigerator began icing and needed to be defrosted 2 times in the first 4 mo. of operation. After sending one technician Wayne to us to defrost, this tech identified an ongoing problem with this model per his telephone discussion with LG. New parts needed. Since this visit that identified the problem, Kam would not take our call, the appropriate person is never available, and messages were never returned. In other words they dumped us after a major problem found within the first year of operation. We are now dealing with LG direct as Kam never filed our problem with LG even after spending 3 hours here. Sales side is great but service side was terrible and not willing to help us with this lemon under warranty. read more