I took my car to Shell for a state inspection, where it failed due to needing headlight restoration and two light bulbs that supposedly needed replacement. I then took the vehicle to another mechanic, had the headlight restoration completed, and asked them to inspect the entire car. They confirmed that all of the lights were working properly and that the vehicle was in good condition. On the same day, immediately after leaving the second mechanic, I returned to Shell for the reinspection. Despite no significant time passing and no changes being made to the vehicle other than the requested repairs, I was then told that three light bulbs needed to be replaced instead of the original two. This inconsistency has raised concerns about the accuracy of the inspection results. Additionally, I requested an itemized receipt but was only provided with a standard receipt that did not include a detailed breakdown of the findings or charges. read more

I usually go to this gas station because it's closest to my house. I believe they price gouge. The other day I was down a quarter tank of gas and was charged $40+, a couple days later, I was down half a tank and charged $24, the price of gas was exactly the same at $4.29. This is just the most recent incident. There are so many big and little issues, overcharging is the worst one. read more

One person I NEED to recommend is Amine! He was extremely nice and very professional! Overall a great person which made my experience here the BEST! See Amine for sure! I should've wrote this post sooner but here we are!!! read more

Great gas station special the inspector very friendly and professional explain what's going with my car and fixed good with fair price, I will return back anytime I need , I trust the place, thanks read more

Amin very nice men very professional I love working with him. He's very good. I highly recommend him to anybody needs services.

BUYER BEWARe!! This place overcharged me $20. The cashier charged my debit card three times & refused to explain why. When I went back & spoke to the manager the cashier took my original receipts & refused to give them back. I was charged 126.00 for inspection, & wind shield wiper blades. Then another $28 and $20. I showed the manager my bank statement which showed I was overcharged $20 and only refunded $28. The manager told me "you don't know how to do math." This place is horrible. read more

Bill is a very honest service manager. I bring my truck here for regular maintenance. Bill never tried to upsell me or recommend services I don't need. He's always on point. Pricing is very, very reasonable and the work is high quality. read more

Do NOT come here for Safety Inspections! Not only do they try and find something to fail you for, they are rude and condescending.

Carl Matthew, was going to fail my 2013 Toyota highlander V6... Because... I had LED head lights. Never have I HEARD OF SUCH! I called the VA state inspection office located in Fairfax. If you don't want to waste your time and go through the trouble, go elsewhere trust me. SAVE YOUR TIME AND MONEY!!!!!!!!!!!! State police will be calling me about this matter. I want my money back and my perfectly functioning LED headlights back in my SUV.... read more

Great job taking care of my daughter who had a blown out low beam light bulb. Fast service at a great price.

Bill at Kamp Washington is HONEST. I brought my vehicle for repair and he pointed out that the part that needed to be replaced had already been replaced at some point. I went home, dug through my records, and saw that indeed, I had that same repair done by a different mechanic and I was likely under warranty. I picked up my car and took it to the other shop where they went ahead and completed the repair for $0 as I was under warranty. Thanks to Bill's honesty I saved quite a bit of money. I absolutely recommend Bill and this shop! I've also had other repairs done at this location and Bill and his team provide competitive pricing and quick service. Definitely check out this shop if you need an honest mechanic! read more

I don't really take pride in writing terrible reviews, but this one needs to be mentioned. My vehicle broke down a few months ago, and my stepfather suggested that I get my fuel filter and pump changed at this location. So, I dropped off the vehicle and they told me that it would be finished by the next day. The next afternoon, I had a message on my answering machine from the gas station. So, I called the number, told the gentleman my name and vehicle, and he replied with, "What do you want?" From the beginning, the customer service was almost non-existent. And there was hardly any organization whatsoever. When the head mechanic isn't there, no one really knows of what is going on. After working on my car, I picked it up. And the next day, my car broke down again. I took it back to the shop so they could look at the car again, and after two days- they told me that the car was completely fine. And of course, the next day my car wouldn't even start. I ended up taking it to another shop that was able to fix it easily. I was just really disappointed in the lack of service from this auto shop. My bill was $800 for something that ultimately did not fix the problem, I received poor customer service from the employees, and it just caused a lot of unneeded frustration. So, if you do go there and you don't have any issues, great. But if you do go and you do have issues, don't say that I didn't warn you. read more

Gas buyers beware: Writing this to keep you from experiencing the same thing -- this station puts a $99 hold on your credit card when you buy gas. I called to ask why I was charged $99 for my $30 tank, and they said, "Oh don't worry; that will be changed in a few days. Just check back with your credit card." "If you want, you can fax us the statement." What?! Not only did I pay more for gas here than the market rate (it was pouring rain), but they wasted the time it took to check with them and dispute the charge. read more

Bill Lewis and his team are outstanding. Their service is timely and of a high quality. I highly recommend this team of professionals.

I drive an older car and love not having a car payment! Bill with Kamp Washington Shell has helped me keep up with the maintenance over the years so that my vehicle remains reliable and running well. He is always upfront, detail oriented, and talks to me with clarity and respect. I always leave there with full confidence that my car is in good hands and that I'm paying fair prices for the service needed. I've used this shop for many services including inspection & emissions, new tires & balance, and other engine/maintenance repairs. I've even had to be towed to the shop and Bill happily accepted my car with no notice and ensured I was taken care of that same day. I'm so grateful for a reliable shop and the peace of mind that comes from working with Bill. I highly recommend Kamp Washington Shell! read more

Sat 10 feet away from the clerk for 30 minutes before i asked "Is my inspection done?" He looked surprised, then said, "O, oops, its been done for a while now", and handed me my keys. The store was not busy. I value my time, and will not return. read more

My expereience with Kamp Washington Shell started out great but went downhill quick. When the current owner bought the place several years ago he really provided great service to the locals. That is, until they started doing car repair for the dealer a block away. The locals defiinitely took a back seat to the dealer. I took my car in for a repair and it was in and out for about 7 weeks and $700 and the repair was never made correctly. I finally did the repair myself....CORRECTLY. I took my business to them to avoid the hassle of doing the repair myself. If you want something done right, do it yourself. This place is not a total bust though. The Va State and Emissions inspector is nice and very fair. He inspects your car with safety in mind. I have been to other places that inspect your car looking for things to fix. Overall, I would say the attention to detail has caused this business to suffer. I will not return unless thing change back to the way they were when he first bought the business. read more

Ok. So I went here because one of my good Friends suggested that I go here for my Oil Change. So I get there about 12:20pm (on my lunch break). The Oil change was done in like 10 minutes. The Owner comes and tell me that I need my timing belt changed. So he gives me a reasonably price and I ask him how long is it going to take, hes says 45 mins. I'm like ok, I'll go get something to eat @ this time its like 12:45 so I come back in like 45 minutes not done.Ok. so I ask him how much longer he tell mes 20 mins. To make a long story short I dodnt leave there until 5:00pm. No one came up to me and said nothing. It wasnt until I asked for the District Managgers number that he thought something was wrong. Terrible Customer Service. I was so disappointed. I will never go back. Not even for gas. read more

Short version: Kamp Washington Shell charged me over $800 for an alternator because my car wouldn't start. A month later, it's dead again. They originally told me it was the alternator, and that they could do the job for around $550. Although that was pretty high, I told them to go ahead. When I picked the car up, though, I was handed a bill for $832. Needless to say, I expressed some unhappiness. The clerk couldn't get the service manager to help me, but he promised to have the service manager call me. Of course, that didn't happen. I called the service manager and told him I needed him to reduce the bill by $200. He bargained me down to a $150 reduction and a free "check" to make sure the car was working okay. A technician gave me a vague assurance that things were working fine, even though the amperage was slightly under what it should have been. Over the next few weeks, the car gradually began starting more slowly. Then yesterday, it just didn't start at all. I tried it again when the weather warmed up a bit...still nothing. When I told the tow-truck driver where I'd had it fixed, he gave me the classic sad, slow head shake...perhaps I'm not the only one who's had a bad experience. I'm tempted to have the car towed back to them and demand they fix it, correctly this time, for free. But when it comes down to it, I have absolutely no faith in their competence or their honesty. read more

I took both of my vehicles to Kamp Washington Shell for an emission and state inspection. The service was great and quick. I was surprised there was no line. I will come here for now on! read more

Had to get a slightly used tire mounted-they took care of it right away and did a great job. Inside of service station is very clean. Staff was very friendly! 6/24/16: Another great experience getting another used tire mounted. Friendly staff, clean, and knowledgable mechanics adds up to a great experience. read more

consistently ripping people off with gas prices. go down a block and save on average 5-10 cents a gallon.

I came here to get my VA safety inspection as I've done in the past but had issues with my rear brakes. Needed to get them replaced so one of their guys quoted me a price. Before he did though, he noticed I had just had my front brakes replaced so he asked how much I paid for the fronts. He actually matched it but the place I went to for the front brakes was offering a $75 discount if I did the rear brakes within the next couple of days. I asked if they would match the discount and after some back and forth, they agreed plus said they would use BMW OE parts. So for the convenience and cost I moved forward. He said it would take about an hour but actually due to how busy they were, it was about 3 1/2 hours. Wasn't an issue for me as I don't live far from this place. Overall, the work was good and I got a great price, so I'm happy. I had to get additional service done but chose to go elsewhere as pricing for other stuff was higher than several other places I called. While the guys are good mechanics there, I feel their bandwidth isn't that much so it takes longer to get work done. For the emissions and safety inspections, I find this place has the shortest wait of other places around the area. I've been going here for the last couple of years for that and will definitely continue to do so. read more

The Kamp Washington Shell Automotive Service Center is now under the management of Bill Lewis. Bill is the most honest automotive expert I have ever met and have been a loyal customer of his for over 15 years. He is the only person I trust with the maintenance and service of my family vehicles. read more

I found this is a place that does honest work, i have a Nissan Xterra they did an excellent job repairing my truck, I brought my truck from Carmax,, they couldn't fix the issue after three tries. They kept me up to date, and didn't try to add additional work. This is the 2nd time this place work on my vehicle..I normally have my vehicle maintenance in Richmond, my home town because i trust the shop.I work in Fairfax, now i found a place that have earn my trust. read more