I absolutely love kantor the customer service is 10/10, I've accidentally bent my ring twice because I'm clumsy and they always get me in right away to fix it! Michelle is the best and my ring is stunning!! Thank you kantor! read more

Kantor Diamond Company - My ring! - Jewelry Near Me - Tacoma, Washington

Do NOT shop here. Dishonest. They sell stones with bogus appraisals/gradings. They sold me a stone with an EGL USA appraisal/grading... total garbage. Over a dozen other jewelers have told me that this appraisal/grading is trash. EGL is used by dishonest jewelers. EGL inflates the rating on stones so these types of con artists can overcharge you. Just Google GIA vs. EGL grading and see for yourself. Now I am stuck with a stone that I can not sell for even HALF of what I paid. I have called them several times, and of course, THEY are not willing to pay what they say it's worth. Shame on me for not doing more research, and shame on this shop for their dishonesty. read more

Love this jewelry store. The location here has easy parking access. I've been a customer for over 15 years, when they had their old location downtown. Michelle, the owner, has an impressive memory! She remembers details of products she's sold to her customers, and can customize as well. I wouldn't go anywhere else to buy jewelry, as you get wholesale prices here and amazing service to boost! read more

Kantor Diamond Company - Checking in, and earned a freebie! - Jewelry Near Me - Tacoma, Washington

If i could add extra stars i would. I cannot express how pleased i am #1 with my recent purchase's from Kantor Diamond Company and #2 with Gina and Michelle. They treated me so well and it did not make a difference that i was in my pajamas (sweats and hoody). Michelle went above and beyond and had the patients of a saint. i would recommend anyone that is looking for quality jewelry and a great experience to schedule an appointment, you will not regret it. read more

The attitude that this company provides toward customers is appalling. I've never experienced a "Pretty Woman" situation in real life. But, the young man who was customer facing on September 30th was so arrogant and dismissive, it was a handbook description of what NOT to do (even in a luxury situation). My partner had an innocent question to help with his marriage proposal the next day and was treated horrifyingly. We are more than capable of affording your products and are even looking to custom design our ring in the next few months and we will never be approaching this place. Be kinder. Even in a luxury situation where arrogance may be lauded, this was the lowest of human interaction. read more

Interesting enough...only after I posted my comments where any offers made or suggested. The holidays are not an excuse for not doing a simple thing as measuring the chain for me or looking in the mirror with the necklace on.....a simple request.....a request that "excellent customer service" would of done.... I stand my comments....poor customer service....one suggestion would be to take care of your customer when he/she is in your store...instead of trying to make excuses afterwards.... read more

i had a wonderful experience with Michelle at Kantor diamond again, this was my second and third purchase. The value for the money was amazing. Service is the best I've ever received at any jewelry store. I trust them for all my fine diamond and jewelry purchases. read more

We just made our first visit to Kantor Diamond Company in Tacoma and purchased a stunning diamond solitaire. Their service was outstanding and their staff is professional and knowledgeable. Working within a budget yet wanting the highest quality, we found their prices very fair compared with other local sources we checked. We give them a FIVE star rating, with special thanks to Michelle and Rene'! It was a positive experience and will recommend them to others... for sure! Lynn and Van read more

There's not enough words to describe the exceptional service my fiancé and I received. Briana and Michelle were kind, patient, and unbelievably knowledgeable. I came in with a picture of a ring I fell in love with online and they made my dream ring come true. A one of kind custom made ring that is just for me. We love it and we love this jewelry store. Thank you so much!! read more

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We had my fiancé's ring customized by Michelle Kantor. Michelle was great, she kept us in the loop step by step, was very professional and thoughtful as we made our selection. As I was at my bridal shower, I brought Kantor Diamond up to a friend, it then became a topic of how many of my friends have used them for years and have always had a great experience. Thank you Michelle!!!!! read more

My husband and I bought my wedding/engagement ring at the Kennewick branch, wanting to work with a local company rather than a big national chain store. For a while, we were happy. They always greeted us warmly when we came in, and they cleaned and inspected my ring every 6 months. My ring has intricate filigree and small diamonds in the band, and they quickly and easily took care of it when one of the small diamonds fell out. When the Kennewick branch closed, I had to start sending my ring through the mail to the Tacoma branch for its semi-annual cleaning and inspection. I have had NOTHING BUT TROUBLE since. They tried to start charging me for shipping my ring back to me (the Kennewick branch always sent it back for free). When another of the small diamonds fell out, they indicated that they might not replace it. Recently, they stopped providing tracking numbers for the shipment and, since they also did not notify me that they had sent the ring back to me, I did not have any way of knowing when the ring would arrive. I had to play a guessing game and I still missed the delivery. When I tried to speak with a representative about it, their response was: "It's up to you if you want to continue with our service." They may have good prices, but if you value customer service, I would look elsewhere. read more

Kantor Diamond Jewelry really taught me what to look for in a diamond and was honest and helpful as I compared pricing with big name jewelers. Diamond studs at Kantor (that were colorless and perfect) were $400 more at Kays! Great place, lowest prices, nice staff too! read more

We went into this companies show room looking for a wedding set, and the gentleman behind the counter was nice enough to show us what they had. I can say that we had set a 5k budget on a ring, told them that and were shown pretty much everything but what was in our range, being told if you want a quality stone and setting it won't be below that level. I'm thinking this was an up-sale tactic, and what I have found is that seems to be the case in just about every store we found on the westside of the state. Overall we ended up going over to my fiancee's hometown (Spokane) and they had no problem finding a certified diamond (For clarification, it ended up as a 3/4 ct. VS 2, H color and ideal round cut) and setting for under our budget. Did Kantor have diamonds in that range? No idea, they literally didn't show them to me or try to sell me one in my price range. But you would figure a store in this economy would like to earn business, even if it is only a 5k ring. Biggest bug to me was towards the end of our trip, I believe one of the owners stepped out to greet us. Seems very nice, but she went off about how they got some horrible review on one of these sites (may have even been yelp...who knows!). That is where I'd say the unprofessional quality steps out, if you have a gripe about how one of your customers reviews you, keep it to yourself please? All that makes me wonder is what you are really thinking about me and my sale to your company. In my opinion, there are better stores out there folks..... good luck! read more

I bought my fiance's ring here. I Pinterest stalked my girlfriend and found the ring she wanted. It was a Gabriel and Co ring that only Kantor offers here in Washington. I went in fully expecting to buy my center stone online and purchase the ring/setting from Kantor. After I called to make sure they carried the ring, I set up an appointment with Briana. She could tell I had done my research online, but wanted to educate me a bit further so that I was making a good decision about my online diamond. That's right, she was educating me on how to buy my diamond from another vendor. She just wanted to make sure I was making an informed decision (awesome!). That took me back a bit, in a good way. I finished up my appointment with her and left Kantor with a good feeling, a quote for a setting, and some new tools for my online experience. I finally found the Diamond I wanted online, and e-mailed the specs to Briana. I wanted to give her a chance to find a comparable diamond at a comparable price. She got back to me with some options, but none were quite right. (Did I mention that I am picky?) She then got Michelle Kantor involved. I believe she is a co-owner at the store. She had looked at my specs and within 1 day, had a list of about 8 diamonds to choose from. They were really nice, but not quite what I wanted. (I did mention that I am picky...right?). Finally, Michelle and Briana brought in David Kantor to the mix. (he is the founder) Within 4 hours of my reply to Michelle I had a quote for a diamond that EXCEEDED my online diamond in terms of the 4C's AND it was cheaper! Not only did I get a better diamond, but I got a better price. This showed me the commitment that Kantor has to their customers. I went in last weekend to take a look at the stone and was blown away. I kept making Briana take it out for me to look at. I know it will look great on my fiance's finger. I am now waiting for the ring to be delivered and set on site at the Kantor shop. I can't wait! Selection was great, diamond is amazing, Briana was great, Michelle was great David was great and the price was unbeatable. It was the exact kind of experience I was hoping for from my engagement ring purchase. Great job team! I would highly recommend Kantor to friends and family. read more

My Fiancé was referred to Kantor to design my engagement ring which is absolutely a unique, one of a kind ring that has completely exceeded my expectations. He enjoyed working with Michelle so much that we called her to do our wedding bands. Michelle sounded excited to be part of our special day and we will only use Kantor for our jewelry needs in the future. Hands down amazing experience and not stressful, which in wedding planning says a lot!! Thank you, Michelle!! read more

Kantor Diamond Jewelry was the smartest staff I've met! The nice thing is they source diamonds straight from miners so they give you the best prices ever on diamonds! I got my wife's engagement ring and then diamond studs here. read more

My fiance bought my beautiful custom ring from Kantor and we both love it! Friendly staff, beautiful work and great customer service. We returned to buy his wedding band as well - good quality and good prices! read more

The ring is not what I ordered. I definitely did OK a wax mold. I went in your store in Kennewick around 5 times to ensure the wax was what we wanted. The ring I got was not what I approved. Again, you don't believe me and there is nothing I can do about that. Your staff has been very responsive, but not helpful in solving this problem. David's yelp response is the first time I'd heard any of those options. I was never offered re-doing the ring, nor was I offered adjusting the ring. I had actually specifically asked for both of these things and both were denied. The disagreement on what was approved is unfair because nobody in Tacoma knows what was said between Kennewick employees and I, nor do you know what the wax I approved looked like. I am upset about the store closing, I think that is clear. But David is correct in stating that stores do close sometimes and that is life, timing just happened to be very unfortunate for me. My frustration is actually centered around Kantor not caring that I got the correct custom ring. Like I previously said, it is an attractive ring, but it is not what I approved. I did, however, find another company that is going to correct the wrongs and fix this disaster for me. Now we can all move on :) read more

Kantor Diamond company offers the best quality of diamonds I have found over the last 20+ years. Michelle is a true knowledgable professional that can help you find just what you are looking for. Make sure that if you are searching for just the right piece of jewelry for your loved one, visit Kantor Jewelers. read more

I had a terrible experience at Kantor. I chose Kantor Diamond Co. mainly because of the good reviews on this site. However, from the minute I walked in the door I felt out of place and judged. I came in to buy an engagement ring using the diamond from my great grandmother's wedding ring. She wore it for 65 years. Rene, the salesperson (sp?) was unkind. He scoffed at the diamond and made disparaging comments about it's size and quality. While i realize the diamond is maybe not the highest quality, i expressed how sentimental it was. He then said "I'm channeling your grandmother and she's telling me to send you over to that case [the case with new diamonds]". He showed me only one setting, that i have since learned was not going to adequately secure the diamond. Since then I have had to get it reset, and obviously chose another jeweler to do that work. He was similarly dismissive and rude when i picked the ring up. I would not recommend working with Rene to anyone. Honestly, i felt shamed, embarrassed, judged and ended up with a sub-par product that needed to be fixed elsewhere. If he is an indication of the quality of service provision at Kantor, i would not recommend the company either. This should have been an exciting experience laden with the sentiment of my grandmother's ring that is to become the ring worn by my best friend and partner for the rest of my life. Instead it was the absolute opposite of that. Please go elsewhere. read more

Went to get my ring sized. Very friendly sales rep. But when the owner saw my diamond she wanted all the documents on it. This didn't feel right at all. I didn't ask for a appraisal. Questioned me about my diamond. I'm aware I have a Moissanite diamond. She couldn't fully tell until I told her. I researched and I'm proud of what we picked! I was made to feel it was cheep and that there was a film to hind the type of diamond I have. My diamond was not Cheep! Just because it was not 50k. Also tried to tell me it would blow up as they tried to size my ring. Which is completely false!! She should learn to do her research to know about the type of diamond I have. It's ok if your company doesn't want to size my ring. But have some knowledge first before making comments that are not to be true. Know they are coming out with man made diamonds interesting. We took my ring somewhere else where I should have gone in the first place. Who knows all about my diamond. We will never go back due to how the owner responded to us. read more

I have worked with Michelle Kantor since they were downtown Tacoma. I bought a gorgeous princess cut diamond earrings. They moved close to the Tacoma Mall and I live in Bainbridge Island. I had Michelle design and make my 50th halo necklace all through email, phone conversations and pictures. Its' stunning! I then had a new anniversary ring made this past June ... drove down to see Michelle and the ring is gorgeous and affordable! I won't go anywhere else. LOVE the customer service and the quality of work. Looking forward to my next upgrade! read more

I enthusiastically recommend Kantor Diamond Company to any person looking for quality, excellent pricing, and a truly pleasurable buying experience. By all means, go to one (or more) of the jewelry chains first; it will give you perspective. I was referred to Kantor by a friend who had purchased her wedding ring and other jewelry there. I visited Kantor on three occasions suspecting that I would get engaged over the holiday and found the staff to be skilled and knowledgeable, down to earth, and genuinely friendly. There is no pressure, no attitude. They take pleasure in educating their customers on diamonds and they have an excellent selection on hand (essentially a "living catalog"). The ring we ordered is absolutely stunning, classic and elegant, and came in well ahead of schedule. The staff was genuinely excited to present us with the ring when we picked it up, which made for a very, very special experience. (To clarify, we are not kids, we are both established professionals preparing for our second marriages). I have visited since and am treated as though I were family. From a practical perspective, Kantor offers broker's prices on their diamonds and has excellent quality for a markedly lower price than the chain stores. I have referred many friends since my first visit. I truly hope that anyone considering the commitment and the investment of an excellent diamond visits Kantor Diamond Company. read more