Most of us have gone through the stress of buying new car and know the hassles that awaits…read more Unfortunately, I had to add the stress of finding a new car during the Covid-19 pandemic. My journey started as most, looking online finding dealerships close to me and looking at their inventory. Living in Shoreline and have two Toyota dealerships within 5 miles of my house I figured it would be easy, nope. Those two dealerships will go unnamed but after contacting them and requesting communication through text and email only I received phone call after phone call. This was even after I told them they didn't have what I was looking for. Since some dealerships were only doing online sales during the Governor's mandate I felt as though I was stuck either dealing with these relentless dealerships or just waiting. I chose to wait and see what came after the shelter in place was lifted. Week or so went by and I was talking to a coworker about my issue with those other dealerships and he told me I should contact Foothills Toyota in Burlington. Said he had a good experience with them, so I went to their website to check out their inventory and like most dealerships they were closed due to the mandate. To make it more disheartening at that time they didn't have the exact 4Runner I was looking for. I was ready to give up for now and wait everything out, but before I clicked the close button, I saw the contact us tab. So, clicked on and left my number and specified text message only. With in 30 minutes I received a text from their GM Tyler. After a few texts back and forth where he was upfront about not having what I wanted and not pressuring me with phone calls, he told me he'd see what he could do. Later that day I got text from him saying he had one coming in that fit my requests, but he wasn't sure on date because of the current Covid-19. He emailed me the build sheet and it fit my requests to the letter. A few texts later with pictures of my trade in, which he gave me a ballpark number on trade in value that he said he'd confirm in person, price confirmed on the 4Runner, my name was on it. Now it was a waiting game, which I was giving constant updates on delivery. Fast forward a month, my new 4Runner was delivered but still had to wait for the Governor's mandate to be lifted so they could open. Tyler texted me on 5-4-2020 telling me he could sell me the 4Runner on the 5th, I was there at 8:30am excited but also stressed because of past car buying experiences. We all know what happens they got you in the door, you just drove 60 miles to get there, here comes the switch-a-roo and pressure for extras. I prepared my NO FACE and ventured in where I meet Tyler and his salesman Ed and was ready to battle. Well people it never came Ed was a pleasure to interact with, no up sale, Tyler checked in, its was the best car buying experience I've ever had. They had all the precautions in place for Covid-19 they even gave me exactly what I was quoted for on my trade in. I was on the rode by 9:30am in a freshly washed vehicle with a full tank of gas, smiling from ear to ear. I would recommend Foothills Toyota to anyone. They treat you like a customer not a dollar sign and I could not be happier with my new 4Runner TRD pro in Army Green. Take the drive you won't regret it!

**WARNING**Do not buy a used vehicle from this place!!! From start to finish my experience was not…read morea positive one and I wish I could go back in time and take my business elsewhere. Instead, I can at least warn you reading this to go elsewhere. Foothills Toyota sold me a used car with very low mileage for its year, but failed to complete the needed services due to its age before the sale. 90 days after purchase I take my car to a different dealer for an oil change, only to be told you need a 60k mile service at the tune of $1500+ dollars as the fluids and spark plugs in this car they sold you are old, they break down and degrade regardless of mileage (only 10k on car)and yeah, wow they should've done this service before they sold you this car as it was well due at that time and they knew that, it also costs them next to nothing in comparison to the consumer. (another trusted mechanic confirmed this to be correct, that I indeed need to do this service now) You should call Foothills and they should make that right, but they're probably not going too. Sure enough, I called Foothills and they said they'd have someone get back in touch with me. Got a return call from someone who spoke absolute broken English (INFURIATING) who I could barely understand. Terrible choice from a customer service standpoint to have someone who's extremely hard to understand return an already frustrated customers phone call, but they already have your money so what do they care, right? 1st he stated the "service wasn't necessary" and that the other Toyota dealer was just trying to "upsell me on service maintenance". Then stated that "we don't perform those types of service at this dealership anyway" I'm sorry, what?! So, every other Toyota dealer does this service, but not Foothills?! Get outta here! You just are an unethical dealership that cuts corners on used vehicles (unless it's a recall) and screws over your customers.... GOT IT. If you want a good laugh and facepalm, see attached photo from their actual website talking about the importance of the 60k service. I would HIGHLY suggest (even with the "low sales tax") you buy from a different dealer as in the end the couple hundred dollars I saved cost me $1500 right from the jump instead. SHADY Wave if you see me, I'll be the one driving around with the license plate frame that now says, " Wish I WOULDN'T have bought this car from Foothills Toyota" and you can save your generic "please get in contact with me" response you write on every bad review BTW to make it appear this dealership actually gives a **** about its customers. ICK. AVOID!

An absolutely amazing dealer! He was mega friendly and explained everything perfectly, providing…read moreall the information I wanted to have.

Even if you make an appointment, they will not service your car when they say they will. Even basic…read morediagnostics apparently take them days to accomplish. Whether it's staffing issues, training issues, or just being "too busy" (their go-to excuse) it boils down to one thing: mismanagement. They will say one thing on the phone and another when you arrive when asked for a time frame for work completion. If you must use this dealership for service, come prepared for disappointment; have a friend follow you in their car, or be ready to call a Lyft or Uber, or you will be stranded for untold (literally - they can't tell you how long anything will take!) hours in their smelly, uncomfortable waiting room under ugly buzzing fluorescent lights. They may even hand you back your keys, after you've been waiting, and tell you to come back another time. Zero respect, zero concern. AVOID AVOID AVOID.

I'm not sure who Jack Carroll is, but if my name were on this dealership, I'd feel ashamed…read more The sales person who we worked with, Kai, was very polite, but he didn't know anything about the vehicle that we test drove. When we pointed out a safety issue, he downplayed it. We made an offer, which included the dealership fixing the safety issue, and it was rejected. No problem. I did appreciate that Kai did not waste our time. Several days later, I reached out to the dealership via Cars.com and made a higher offer, once again asking for the safety issue to be addressed. That was on Thursday, October 30. I followed up 24 and 48 hours later, with sales assistant, Megan, who thanked me for my patience and told me that the sales team was "actively reviewing" my offer. I can't help but wonder if the sales team consists of slugs. Oh, well. They lost a current and future customer. Moving right along . . .

No reply from them after multiple efforts to get some info about possible lease deals. I would…read moreimagine if your business is to sell/lease cars you might respond to customers who want to do just that.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.

My wife and I recently purchased our first 2019 VW Jetta at Karmart and was lucky enough to work…read morewith Trevor. He was truly the kindest person and so helpful in making the process smooth. He was knowledgeable and very courteous throughout this process. His supervisor Susan took ownership of our situation and provided us with total professionalism and courtesy. We were introduced to the service department, the pro shop and a quick tutorial of our new Jetta from Tim. Our overall experience was very pleasant and it only lasted 1:30 hours since we did most of preliminaries over emails, texts and phone calls. This was a great overall experience and I'd recommend anyone to ask for Trevor if/when you're buying a vehicle from Karmart. Bravo!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

Bought a van from this dealership with no issues, Blaik is a great salesman and made the…read moretransaction as smooth as possible. Definitely recommend this place!

Bought a 2023 Jeep Gladiator from KarMart on Dec. 28, 2023. They were looking to get rid of a…read morecouple Gladiators on the lot and had them priced to move. The staff is very friendly. The purchase process went fine, if a bit long. Their facilities are outdated. Would I buy another vehicle from them? Absolutely! They are a LOT better than the other Jeep dealer here in Bellingham.

I visited KarMart to purchase a vehicle and already had pre-approved financing through my bank…read more Instead of accepting outside financing, I was told the dealership had to run my credit in order for me to buy the vehicle. My salesman was very nice (Gareth), but it was actually his supervisor Ian Purkey that caused me to leave. I was also told I would have to leave both my trade-in and the new vehicle at the dealership until the loan cleared, which seemed extremely unusual. When customers already have financing arranged, there is no reason their credit must be pulled by the dealership. The situation felt like unnecessary pressure to use dealership financing instead. Because of this, I chose to leave rather than proceed with a transaction that did not feel transparent. Buyers should be aware and make sure they understand their financing rights before agreeing to anything. Like I told them: "I was born at night, not LAST night."