This business does not care about your schedule, does not value your time, does not care if their…read morequotes are even in the ballpark of the actual expense, does not care if the work is done at all, really, and they seem delighted to tell you they can't meet your expectations. The final straw: after telling me on the phone that the repair would take an hour and making my appointment, to which I was on time, the customer service person had the gall to tell me I was wrong and that the work would take three hours "just like I told you on the phone". Poorly managed dealerships do not deserve your money. Don't let them treat you like they have you over a barrel, or bait-and-switch you like they did me. Go elsewhere.

Bought a care there in November 2013 I thought everything was good until I had to use the worthless…read moreGAP insurance that they sell you that broker is so rude and hard to deal with that I will NEVER by another car from skagit ford don't waste your money go somewhere else just a warning stay away from the dealer add on's if you don't you will be sorry

We had a service appointment this morning for our 2025 RAV4 -- oil change and tire rotation. We had…read moretop notch service by Autumn and the young man who greeted us immediately. Both were very pleasant and efficient. Spoke to another couple who have been using their service for about 10 years and they said the service has been consistently excellent. I always believe that good management produces the happiest employees who pass that on to the customers.

I am shocked by the absolutely terrible service experience from FOOTHILLS Toyota, relating to a…read moreblocked AC drain which caused flooding and mold to develop inside my 2024 RAV4 Hybrid purchased in March. A different Toyota dealership addressed the immediate flooding issue because I was out of town when it was discovered and they handled it as a covered service call. They recommended I contact my home dealership when I returned to finish the carpet cleaning and mold remediation - a major concern for me as a lung cancer survivor. Imagine my surprise when I contacted FOOTHILLS service department who then hemmed and hawed with a variety of excuses. After we had several back-and-forth conversations on the issue as well as the potential health concerns it presented, they blamed the delay on the central office and their determination of whether or not it was a covered incident. Eventually they wrote me an email saying the remediation will not be covered. Note that the other out-of-town dealership had considered it covered. I will say, the FOOTHILLS SALES team was great. Tanya and her manager provided excellent support during the sales and pickup experience. After my initial purchase I was widely recommending and singing the praises of the FOOTHILLS TOYOTA dealership. NOW - the FOOTHILLS SERVICE department has COMPLETELY ruined MY customer relationship. From a customer perspective, the issue was considered a covered one at one dealership and not at another. FOOTHILLS Toyota should have focused on the long-term customer relationship which has now been completely and adversely damaged. As a result, I cannot in good conscience recommend FOOTHILLS TOYOTA dealership based on how this has been handled. The BEST SERVICE EXPERIENCE came from I5 Toyota in Chehalis who had immediately addressed the blockage. If I lived closer, I would gladly give them all my future business and recommendations. I will be moving my customer relationship from FOOTHILLS TOYOTA and using a different dealership for service in the future.

Even if you make an appointment, they will not service your car when they say they will. Even basic…read morediagnostics apparently take them days to accomplish. Whether it's staffing issues, training issues, or just being "too busy" (their go-to excuse) it boils down to one thing: mismanagement. They will say one thing on the phone and another when you arrive when asked for a time frame for work completion. If you must use this dealership for service, come prepared for disappointment; have a friend follow you in their car, or be ready to call a Lyft or Uber, or you will be stranded for untold (literally - they can't tell you how long anything will take!) hours in their smelly, uncomfortable waiting room under ugly buzzing fluorescent lights. They may even hand you back your keys, after you've been waiting, and tell you to come back another time. Zero respect, zero concern. AVOID AVOID AVOID.

I am one of the unfortunate people with struggling credit and applied for their Bad credit…read morefinancing, I was assured I would have options. Spent two days back and forth giving all of the information needed only for them to ignore me or inform me that I in fact do not qualify. The only way I found out was because I was reaching back out to them multiple times.

My wife has been researching her next ride for several months. We came to Jack Carroll's Hyundai…read moreto test drive a Kona. However, we found that the Kona was not for us for a number of reasons. With a few days of research we returned to Jack Carroll's mainly due to the experience we had with David. There was literally no push and seemed to be genuinely interested in what we wanted. Not to mention, he showed up on his day off to take care of us. So, as I write this my wife is going through her new 2021 Tucson. I guess that's not a bad 26 year anniversary thing. Special thanks to David for your attention to detail and using a skill most have not mastered. Listening. Thank you for listening to us and moreover hearing what we wanted. Chris and Tom, thanks for helping make a deal come to fruition.

Brought it my car for an oil change. Scheduled it online . Waited for 2 hours before they got it…read moredone because they all take lunch at noon. Would be helpful at check in if they mentioned that or blocked the scheduling (online) off for that time. Big inconvenience and customer service fail.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

Shout out to Matthew Marsden and the team for all the help in the purchase of our new Outback! And…read morefor spending tons of time with us after the sale to make sure we understood all the many buttons and bells and whistles in the vehicle!

I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

Went there interested in a particular vehicle. Kept pushing different choices at me I had no…read moreinterest in. Asking personal questions that were none of there business. I wanted to come back the following day with my wife to take the vehicle for a test drive but they wanted me to drive it immediately and said she wasn't nessary. Also I had to give them my phone number to make an appointment. Pushy and annoying made me leave and I canceled the appointment. They gave me an uneasy feeling and shady vibe. I will not return no matter what they have to sell.

I have been coming to this dealership for 20+ years & have bought/leased over five vehicles from…read morethem. They've always treated me courteously, respectfully and have been fair in the dealings for purchases & service. Over the years Joe & Greg in sales have helped me, with a special shoutout to Greg for pleasant, friendly & engaging personality. The team in the service department is helpful & responsive too. They greet me & know me by name when I call or show up and are accurate in their estimates of time for repairs, as well as the cost. They've given me local rides when needed, as well as loaner vehicles when repairs have taken longer. Plus, the nice, clean waiting areas are pleasant. Through the years James, Frank, Luis & Bob have given excellent customer service & now Jonathan is doing the same. I highly recommend this business.

I visited KarMart to purchase a vehicle and already had pre-approved financing through my bank…read more Instead of accepting outside financing, I was told the dealership had to run my credit in order for me to buy the vehicle. My salesman was very nice (Gareth), but it was actually his supervisor Ian Purkey that caused me to leave. I was also told I would have to leave both my trade-in and the new vehicle at the dealership until the loan cleared, which seemed extremely unusual. When customers already have financing arranged, there is no reason their credit must be pulled by the dealership. The situation felt like unnecessary pressure to use dealership financing instead. Because of this, I chose to leave rather than proceed with a transaction that did not feel transparent. Buyers should be aware and make sure they understand their financing rights before agreeing to anything. Like I told them: "I was born at night, not LAST night."

Came in on a Saturday to have my oil changed and despite multiple confirmations by email and text,…read morewas told I wasn't on the schedule and would have to return at 2pm. Asked for a shuttle back home and was told they don't have a shuttle (see photo). To their credit, they offered to change my oil after I showed them the multiple confirmations on my phone, but this left a bad taste.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

I went there to check out why my radar wasn't working. I was told my radar was cracked and repairs…read morewould be $2011. I asked for pictures for my insurance and they said it would take to long and cost more to pull the bumper. I paid $211 for diagnoses. Front desk people were rude. I scheduled at a place in Marysville and prior to that appointment my radar started working and has worked since. $2000 is a lot of money for a single woman and to be irritated about my request was not above and beyond.