Was about to purchase a 14K gold necklace online. It stated it was on sale for 40% off. When I moved it to my bag is had the full price. So I chatted with not one, but THREE online representatives and they told me the necklace was no longer on sale and I had to pay full price, even though the sale price is from TODAY. Lame, false advertising. I've purchase a few thousand in jewelry in the past few months but I won't be purchasing anything from Kay EVER again. read more

I ordered a ring for my wife online. I used a shared card for the order, which was in her name as primary. When checking out online the site asked if I wanted to list an alternate pickup. I listed myself as the pickup person and checked out. I got the email saying it was ready for pickup, and my name was listed as the pickup person on the email. I drive to the store and was told the order was under my wife's name and I couldn't pick it up. I showed them the email confirmation saying I was listed as a pickup person, to which they said they have issues sometimes with the online orders. Since the order THEY had didn't list me, they would have to cancel the order. The manager was cold and non-empathetic. He told his salesperson to cancel the order and he made me feel like I was trying to pull some scam with a stolen card. Since Kay Jeweler's has the market on this particular ring, I'll be purchasing from a different location. I felt really crappy with the way he treated me. I didn't get his name, otherwise I'd post it here. read more

Matthew Sparks is outstanding. He went far above and beyond for me and my tedious order. He cut through miles of red tape to get me what I needed. In addition, I overheard him telling a customer, who was buying an engagement ring, to check out the competition and then come back to Kay Jeweler only if the offer he gave them is the very best. Exceptional. read more

I really do not like to leave bad reviews. I run a business myself and do my best to handle matters privately and professionally, but I am sharing my experience as it has been very frustrating, and I have spent weeks trying to resolve the issues. Let's start at the beginning. My wife and I were looking to buy a ring for our 10-year anniversary. We met with the associate and went through the process of picking out a ring and having it made. They said it would be a few weeks for the ring to be crafted. They stated a price, offered 24 months of interest-free financing, and everything looked good. We were happy. The very next day, they called and said the price was going to be more. $600 more (they said they misquoted us on the price of the mounting, and the new price was double the quote) They then charged our Kay jewelers card for the ring and the mounting. But did not put the ring on the financing plan. So we started incurring interest immediately. The ring was not done on time. It was actually several weeks after the day they said it would be ready, missing our anniversary. The one positive I will say is that my wife is happy with the ring. So there is some good news. I went to pay our first bill and saw that there was $60 in interest already, and the ring was not on the financing plan. I called the credit card company and spent an hour on the phone only to be told to call Kay. I called Kay and spent another hour with no resolution, and was told to call the store. I called the store, and they were able to get the ring on the differed interest, but for only half the time (12 months instead of 24). But they could not do anything about the interest we incurred. They suggested we use our best customer service skills and call Kay to get that reversed. We called Kay, and they said they could not do anything and suggested I call the credit card company. Ugh. Frustrating. Not the way to help a customer. I leave this review in hopes that they can find opportunities to improve. If we knew that 1) the ring would not be done on time 2) cost much more than quoted 3) not be charged correctly 4) have this kind of service and 5) spend this much time trying to fix it, we would have gladly gone somewhere else. read more

Went into to this store at pick up my earrings that have been sent back to the repair shop twice and still not fixed. I have never been able to wear these 3 carat diamond earrings since they were purchased for Christmas. David store manager is a liar, unprofessional, inexperienced in his job with a minimum of 5 years there. Reached out to his boss Alexis 3 times and have not heard anything back as well. Do not go to this store is you want to be treated right. read more

I went to this location looking for a wedding band. Told the lady what my expectations were in terms of size, metal, color and karats for the item. First disappointment is that they only carry 10k gold for men. Second, the sales associate didn't try to make an effort to show me the online catalog. I told her I el wanted to see something different, she just kept saying: well, that will be only online. She said several times to look up online and then comeback for her to order the ring for me. I thought that if I'm the one doing the job why should I not just order it directly and cut her off the commission for something she did not work for? So I asked her to see the catalog online again and she said yes, it's all online. Until I asked her specifically if she could not show me the online catalog in her tablet, then she finally "understood" my point and show me few online items. I thanked her for her time and left the store. The store wasn't busy at all so I don't see why she wasn't willing to provide me with the necessary attention. Now this store is located in the prestigious Cherry Creek Mall. Needless to say that her poor attitude with the type of customers that shop at the place aren't a match. read more

Tony was amazing to work with. I brought in a pair of diamond studs to trade in from another jeweler; and Tony took all the time in the world to ensure the process went smoothly and was enjoyable. That's part of the reason I decided to work with Kay. You can trade in and trade up without losing the value of your jewelry. Pretty amazing concept; and great customer experience/loyalty program. I walked in with 1/3 carat studs and walked out with brand new 1/2 carat within an hour. Kay is directly inside the entrance from the 2nd floor west parking garage. Easy to find. Store carries many options for diamond stud earrings. And, again, Tony was a treat to work with. read more

Horrible customer service. I called the store to see if they could process a return as apparently this is very difficult. The first employee did not even know how returns worked and I had to speak to the store manager. The store manager told me it's against their policy to process returns despite the receipt which clearly states their return policy. The manager then asked me "if I can speak English" as someone who speaks English as a second language I am beyond disgusted. I will never support a store whose management team thinks that an acceptable way to provide service. I will never shop here after the repugnant treatment I got from the staff. read more

Can't speak on Kay overall but Long story short, the ball was dropped hard. Ordered the wedding band that went with my now wife's engagement ring a couple of months before the wedding and it never showed up... Ordered it again a month before and it came in and it was rose gold... Thus did the wedding with a filler band that didn't match. Not ideal but when it was all said it done the next issue was for my wife to have a band that fit with her ring. Behold a gentlemen named Corey! This dude genuinely cared about how everything went down and wanted to make it right. After collectively 4 hours of looking at ring, after ring, after ring he found ring I could upgrade to. He threw a little magic fairy dust on the pricing that allowed me to get a show stopper ring. Lets just say I feel the same way about this dude as my wife does about her new ring as long as I don't review my bank account... I don't plan on doing any ring shopping any time soon (hopefully). Though anyone looking to get a ring go find my main dude Corey. He's an honest man with the highest level of character and professionalism, which is hard to find in any industry or work place these days. Kay Jewelers give this guy a bonus or at least a high five, you have yourselves an Ace. Corey thank you thank your for making look like a baller to my wife's friends and being simply good person. read more

We had Scott as our salesman and he found the perfect ring and wedding band for me and my fiancé right off the bat. He is awesome to work with, funny, warm, and welcoming. He know how to make you feel comfortable, especially when making such a large purchase (and one that should last a lifetime!). He has great stories to keep you entertained and is really looking to make you happy. Would recommend him to ANYONE! Thanks you so much Scott!!! read more

Kay Jewelers - This is for you Kay jewelers! Thanks again Scott!!! - Jewelry Near Me - Denver, Colorado

My now fiancé and I went to look.. Tony was AMAZINGLY accommodating. We weren't big spenders and had a very small budget. He spent over an hour just going over options and sets with us!! He treated us with such respect and kindness!!! Sam the manager was absolutely one of the most helpful managers I have ever come across. It is abundantly clear she has a genuine passion for what she does! La Tavia was also so sweet and personable! If you are looking for an engagement ring or ANY jewelry you would be silly not to go here! They actually care and are eager to help you find what your looking for! Bravo crew your customer service is top notch! read more

Stopped in here to have two rings polished that I didn't even buy here and two have a pair of diamond earrings inspected that I did purchase here. Brittany helped me and was extremely helpful and polite. Usually, I'd expect a store to not polish jewelry from another store or charge for it. Because of Brittany I'll definitely be making any future jewelry purchases here from her! Thank you! read more

We went to this location to find an engagement ring today. Tony helped us find the perfect one! He was welcoming, professional, not pushy and genuinely excited for us. We will always ask for him if we need anything in the future. Thank you for helping me find my forever ring Tony!! read more

My husband (then fiancee) and I went all over looking for his wedding bad. We started at Kay and ended at Kay. We liked their selection and they treated us oh so wonderfully as we asked questions. I had looked at Kay when getting my engagement ring as well, and even though we found my ring at a different location, they were still so patient and wonderful with working with our desired price range. Zero pressure to buy, and great service. We did find his ring here and they helped with sizing and making him comfortable with it. About a year later we lost in a lagoon in Jamaica! (Our fault, certainly not Kay's). Understandably there was nothing they could do. So we ordered the same ring and they even said they would hold it for the sale so we could get a better price on it. (Talk about GREAT service). I have unfortunately become a little more interested in them since then and have bought a necklace and my bridesmaids gifts, my mother a gift, my mother in-law's gift.... Every so far has loved the jewelry. None of the items have fallen apart and my mother wears her necklace all the time. So they seem well made, they have a lovely selection, and the staff are great. I would certainly recommend them. read more

Scott and Sam were great. No high pressure sales and helped me get something inexpensive and nice. Financing was also easy. Nice benefits too, like full-price of jewelry towards an upgrade for life, and diamond warranty included. read more

This was by far the most disappointing jewelry store I have ever been in. One younger girl who works there argued with me that they did not carry the ring that I looked at just three days before. She was rude and disrespectful and told me there was no way it was in that store. When I got home I found the ring on kay.com but did not order it. My fiance and I both loved the ring so we went back to Kay where we were told they could not order the ring online because it would not be in while the sale was still going on. When the ring came in and we went to pick it up, I was first told it would cost $25 to size the ring. Then the two women, one with grey hair and the young one, began talking quietly to each other and I overheard them saying that they ordered a ring two full sizes larger than what I was measured for and because of that I would need to pay $50 for it to be resized. I ended up getting pretty mad and bought the ring without getting it sized. Once out of the store, I pulled up kay.com again and found that I could order the ring in my size with two day shipping for free for $10 less than I paid in the store! We went back to the store and confronted the two women working and we were told they have no communication with Kay.com and they would still charge for sizing online, which was not the case. The two ladies at Kay should feel ashamed about their condescending attitudes, dishonesty, and disregard for customer service. Needless to say we went to a local jeweler and found the perfect ring, without the attitude and hassle. Do yourself a favor and do not go to Kay! read more

Kay jewelers has the WORST customer service! When my husband went in to purchase my bridal set at the flat irons mall he got the royal treatment. At that time he also he also paid for the insurance on the ring and because of it I have to go in every 6 months to get it checked out. It so happens that whenever I do go into the stores to have it checked or cleaned it's like I'm not even there. I guess because it not a sale it's an inconvenience. I have had this experience a two of their stores the Aurora mall and Cherry Creek shopping center . A few months ago I went in to buy my husband his wedding band (Cherry Creek) and again we got the royal treatment. The lady pointed out that my white gold ring was starting to turn yellow and that it would rotate on my finger, she stated that this was going to cause my ring to wear out and suggested I have it resized and re-dipped and because my husband paid for the insurance the service was going to free. So I purchased my husband's ring, and left my ring there to have it resized and dipped. The ring was supposed to be ready in two weeks. But it was NOT! Almost a month later I was having to call the store almost daily to find out what was going on with my ring. They kept telling it was not ready but never really said why. Even after speaking to the manger I still had no clear explanation. I ended having to call corporate to find out that my ring came to the store and the sizing was not up to standard so the store sent it back, but no one at the store not even the manager bothered to explain that to me. Had they I would have understood and not been so upset. After my ring came back it was then too tight to the point where it would not come off my finger without causing pain. I didn't immediately take the ring back because of how long it took me to get back before . When my ring was again due to be checked I asked to have it resized again. I dropped it off on June 8 and was told it would be ready on June 20 they said they would call me or email me to let me know when it was ready to be picked up. On June 20th I had not received a call or an email so I decided to call the store. When I did the lady told me that my ring had been in the store since June 16 and that they had tried emailing me but that the email came back as undeliverable. I don't know if they really tried emailing me but even if they had why didn't they call me?! My cell phone number was on the receipt. Thank god that we are done paying kay jewelers. My personal experience is that other than when they are selling you something Kay jewelers does not care about their customers. I will never buy there again. Maybe it's time to try their competitors. read more

My fiancee and I had a ruby stone we wanted to use for her engagement ring. Thus we needed a custom made ring. We had walked around Cherry creek mall looking for a good setting, and had gone into a few stores but they were not able to help us, or asked us to come another time as their jeweller wasnt available etc. Anyhow, we walked in Kays' and were greeted by Scott. Really good customer service, and thereafter were introduced to Lilith. She sat down with us, and we went through several ring settings. We had visited various stores but the customer service Lilith and Scott showed us was something very unique, and missing these days. There was no upselling, or trying to get us to buy anything extra. It was a genuine interaction, whereby both of them were helping us find something that we loved even if it was less pricey. Lilith actually recommended the setting we got, and even though I wanted something more heavier, she suggested a band that would showcase the ruby and still look gorgeous put together. My fiancee was wary about Kays after reading several reviews below, and she actually called the store the next day and talked to Scott. He made her feel better and guaranteed their work and answered all her questions. We got an update on the ring the 2nd week, and 3 weeks later (and waay before the date we were told the ring would be available) we have the ring and its gorgeous. I cant wait to put it on my fiancee finger, and I have Lilith to thank for. The service one recieves is everything, and it is what makes one a faithful customer. The only reason we will go back to Kays is because of Lilith, Scott and the team over. Thank you once again. M&M read more

back in early December 2014, I took a ring in to get it sized. My mother had passed it down to me. First off, an inexperience new salesman (totally ok!) gave me incorrect information that it could be recoated in white gold (it couldn't). Then, a $40 sizing ballooned up to $300. I know nothing about jewelry but wanted to get this done so said ok. There was a "promise date" of when my ring would be ready. I went to pick it up that day, and the manager Lilit informed me it was not in and she would call later that day when the shipment came in. Never got a call. The next morning, I called to check if it was in and an associate assured me it was, so I made the drive down to pick it up. My ring was not there. The manager, again blamed the new employees, saying the system makes it hard to tell if it's in transit or in the store. (TRAIN YOUR EMPLOYEES). so, I'm already pretty annoyed but, you know, things happen, and it was close to Christmas so I was ok with it. So, my ring is finally ready, and at this point it is 2 days before Christmas. I had already had to battle Christmas Mall traffic twice for no reason, and now I was going in on Christmas Eve to pick up my ring. My ring looked like crap, there was metal clumps in between the stones that was not cleaned up. there were also nicks on the ring that were not there before. I was upset and paid on my own credit card, instead of the store's credit line that was opened for me and never explained to me. A month or 2 later, I get a call from Kay COLLECTIONS saying I hadn't made any payment. I PAID IN FULL THE DAY I PICKED UP MY RING. The associate never credited my Kay Jeweler's account with my payment since I put it on my credit card. So, time for ANOTHER trip to the jewelry store. This time Lilit was taking care of it and ASSURED ME THIS WOULD NOT SHOW UP ON MY CREDIT REPORT and that my payment was back dated and reflected to show paid in full ON TIME. I told her $300 was WAY too much money for a sizing that ruined my ring as well as all the hassle I went through and Lilit did refund me $100. WE ARE NOW 6 MONTHS LATER AND MY CREDIT REPORT SHOWS THAT I HAVE NEVER MADE A PAYMENT ON THE KAY JEWELERS ACCOUNT AND THE FULL BALANCE SHOWS UP ON MY CREDIT REPORT. If Lilit is still the manager - DO NOT SHOP AT THE KAY JEWELERS at Cherry Creek Mall. WAY too many problems for ONE SIMPLE RING SIZING. The manager repeatedly put blame on her "new employees", and she obviously never took care of my problem properly. I will be calling corporate to handle this now, as clearly, this store cannot fix my payment problems, even though I paid for it IN FULL THE DAY I PICKED UP THE RING Keep in mind, my ring that my mother passed down to me looks like shit now and that is irreversible without more work done on it and after $200. THIS WHOLE EXPERIENCE WITH KAY JEWELERS HAS BEEN A COMPLETE JOKE. DO NOT SHOP THERE. read more