Disappointing all around.
I was in town and needed a manicure. I scoured Yelp and this place had stellar reviews, so driving up to Hendersonville seemed like a no brainer.
I called ahead and they were able to squeeze me in about an hour later, which was appreciated. I get the impression this place does not take walk-ins.
As others mentioned, it is hard to find - blink and you'll miss it. It's at the very end of a tiny strip mall, and if you use Google maps for navigation it will lead you right there.
I walked in and was about 15 minutes early, so I took my time picking a color. It's super important to note that their polish selection is terrible. They have two small racks with plenty of fun colors (OPI and some random brand I've never heard of, as well as one lone bottle of Essie), but if you're looking for something more neutral or natural (which I was), you will not find it here. I honestly should have just left when they clearly did not carry anything remotely what I was looking for, but that's my fault for not doing so.
The guy called me over, and I asked him if they had any more colors....because surely I can't be the only person in the Nashville area that just wants something natural looking. He brought back two bottles of pink polish - one was anything but neutral, and the other had glitter in it, and I'm just not a glitter girl.
Here's strike two - he asked me if I wanted my nails cut. I was 1,000% crystal clear when I said, "yes. I like the shape they are now, I just need them cut shorter." My nails had been rounded off, so instead of doing that he cut them square. I asked him again to round them out, and he seemed very put out that I asked him to do something that I asked him to do from the beginning. He just filed them some more, and not very well at that. The edges feel very rough and not smooth at all. He also seemed bothered that he had to remove the remaining polish that was still on from my last manicure - and it was basic polish, not gel or anything complicated. It took him all of 30 seconds to remove it, so unless nail salon etiquette is way different in Nashville, I don't see why he was bothered by it.
Another weird thing - every nail salon I've ever been to has you pay prior to polish so you don't ruin your nails digging around in your wallet when it's over. Yeah, they don't do that here.
When it came time for polish, I told him the colors he brought over weren't what I was looking for. There happened to be some circular thing on our table with nails and sample colors. I pointed to two and asked if they had them and he disappeared and came back empty handed. Another guest had overheard and knew exactly what I was looking for and mentioned a color, but they did not carry it. By that point I was just trying to end this thing quickly since he hadn't listened about the shape of my nails and they clearly didn't have any colors to give someone a natural look. I walked out of there with 3 layers of clear polish and my wallet $18 lighter.
Maybe I caught them on a bad day, but I was kind of stunned. If this is the best nail salon in Nashville... yikes. The only positive thing I can say is that he did a great job cleaning up my cuticles.
I think it may be easy to assume that I was acting like an entitled tourist, but I swear on all of Nashville's hot chicken that I wasn't. I was super nice about all of this mess, and I felt bad for coming across as picky about color, but I don't think I was asking for anything outrageous. Again, I should have left as I saw their color selection (or lack thereof), so that's on me. But not listening when I requested a specific shape, and leaving them a total mess? That's on them. read more