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    KDK Mechanical

    5.0 (1 review)
    Closed Closed

    Services - KDK Mechanical

    HVAC system repair

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    10 years ago

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    Soundview Heating & Air Conditioning

    Soundview Heating & Air Conditioning

    3.8
    (13 reviews)

    I must be doing something wrong. I know on ur little island the demand for skilled trades…read moreoutstrips the number of service providers there are. And when you subtract out the unlicensed, uninsured people from your list your choices are minimal. I wanted to replace our thermostat after a slight remodel. The old one was dingy and couldn't be salvaged. While we were at it we decided to add WiFi connectivity beacuse, well we don't really have a true need for that but since a thermostat was only a few dollars more i figured, why not. After examining the current thermostat and the wiring at the HVAC unit i was convinced the the job was beyond my skill level. Having seen Soundview shop every day on the way to the gym an knowing a couple of them work out in the same gym, I thought I'd give the local team a shot. They said they would send someone by to look at the job to give an estimate. The estimator cam by and looked and tinkered with the system for about 45 minutes. in the end he said my control panel wasn't compatible with new generation thermostats. This wasn't hard to believe, we know that the builder relied on a lot of "closeout specials" when building the house 20 years ago. He also mentioned that we may need a new damper. He stated he didn't have the control panel on the truck but he would go back to the office and have them contact me with a quote for the work. He gave me a ballpark but said they office would need to validate once the sourced the exact parts. I agreed and indicated I would wat for the quote even asking how long the job would take. I paid the service call fee on the spot and thanked the technician. Well it's been over a month and I'm still waiting for a callback with a quote (not really anymore). maybe I have a unique facial tick that coincidently tells people to "ignore this man. In the interceding time I've been able to call someone ese have the work done and get on with my life. So much for the local team...

    My gas furnace draft inducer motor was failing due to bearings. I called Soundview for a service…read morecall. Brian showed up and confirmed my suspicion. $100 service fee and he said he would go back to the office and have one of his girls give me a quote. Sherri contacted me through an email and quoted me $680. + tax For a $148. Wholesale inducer motor ?? Now , i work in retail and i fully understand between wholesale and retail , but to gouge 450% is disgusting! I won't be using Soundview any time soon as they showed their true colors right away on a new customer. I had the work done locally for 1/2 the cost.

    NH Ross

    NH Ross

    1.9
    (108 reviews)

    The company offers a great value for checking all your points of concern- furnace, heating,…read moreplumbing, electrical. They were available to come at the convenient time and showed up as promised. Another great part is that they sent a text ahead of the person who will be coming. All technicians were friendly, knowledgeable and thorough. I remember Paul and Josh. I appreciate the suggestions. I didn't think it was imminent that I proceed with them. 4 instead of 5 is the prices quoted were extremely high which was surprising considering the amount of work that those specific jobs entailed. But this is everyone's choice. Another reason is that an electrician placed an advertisement sticker on one part in my house - very visible ( stood out like a sore thumb) and without my permission ( he didn't ask). Luckily the paint didn't peel off when I removed it. It's a small thing but it's a huge pet peeve for me.

    Beware of this company. I definitely should have paid attention to the yelp reviews and not the…read moregoogle reviews. Overpriced, made the situation worse upon their first service call, took over a week to get a part that we could have gotten at Lowe's same day (when I asked Ken about this, he lied to us and said it wasn't the same part. It ultimately was). The 2nd visit was 2 days later on a Friday. We were told that they would be here at 1pm, they didn't get here until 6pm. That tech came with the wrong part, ordered the new part and told us we would be priority on Monday morning. They didn't show up on Monday until 5pm to only be here for 15 minutes. After complaining to John about this (it takes a lot for me to complain) he offered us a $75 refund that we never received and I had to call back for. So for what took 15 minutes to fix, because of NH Ross we had to wait for almost a week, we ended up paying well over what we should have, had water damage as a result of what the first service tech did and not one person (Ken or John) cared about it. The fact that they could have purchased the part from Lowe's and fixed it for us immediately instead of being here at 3 separate times is ridiculous. The only reason we stuck with them is because when they took the deposit for the job they "accidentally" processed the full amount. Being that we are good and honest people, we just let them do the job instead of fighting. I can't say the same for these people, who are the very opposite of good and honest. The lack of care and concern they have for their "customers" is beyond my comprehension.

    KDK Mechanical - hvac - Updated June 2026

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