Warren has no clue how to run a business. He has chased away all of the good techs that used to…read morework for him. I don't know if Rafael still works for him but he was the best! He was the only good thing about Advanced Appliance. I bought a new dishwasher from Demetri and it didn't have a drying element which is nuts. If it did have one, then it was broken. Demetri swapped it out for a Samsung. (then apparently quit a week after selling it to me) There is another tech there who is the absolute worst. His name is Albert and he is a big clumsy oaf with bad manners. He broke my screen door in a hissy fit because he was talking out his butt about things that didn't concern him and I told him to be quiet. He slammed out of my house saying to take care of the dishwasher install myself then. The idiot seemed to have forgotten that Rafael was also there and HE was the one doing the install. During the install of the dishwasher, just prior to him slamming out of the house,, they accidently broke a water pipe which caused a lot of damage to items in my basement. (Warren's insurance paid out for those items. I made sure of it.) Idiot boy moved a pole I had sitting on top of a wardrobe, that was holding a tarp in place, causing water to get all over the wardrobe. I asked him why he moved it and he got mad and threw it back on top, causing even MORE damage! This guy is a walking clusterfrak. When we got back to the kitchen after we got the water turned off, that's when he started running his mouth about some nonsense to do with cleaning up the water. I was already upset and that's when I told him to be quiet and he stormed out. Rafael finished the job by himself and like I said, is the best thing about this horrid company. He's knowledgeable, polite, and I wish I could keep using him but Advanced stopped being a part of the Pivotal Home Solutions program so they won't do service through them anymore. That was the second dud dishwasher i got from them. The first one as mentioned above, didn't have any sort of heating element to dry the dishes. If it did. then it wasn't working. I was able to swap it out for another one a Samsung this time and a month into using it it started making weird noises and won't clean the dishes. I'm currently trying to get the thing fixed. Don't buy from them unless you want a lemon. I heard they went out of business. Google isn't helpful in confirming, but I wouldn't be surprised. Oh and this was a joke - When I asked about a bundle discount buying the dishwasher plus a new clothes washer and dryer, he wanted to give me a mere $25 off. I'm spending about $5500 with you and that's the best you can do? I declined to buy the washer and dryer and just went with the dishwasher. He's not getting any more of my business. (The old owners were great, Warren is not)

So often individuals take the time to complain about service, attitude, etc…read more They need to realize the importance of taking the time to compliment. Taking the positive to the top! Advanced Maytag Home Appliance Center in Schaumburg, IL Always excellent service efficient, timely, and customer friendly. I've been a customer for years. Thank you again. Keep up the great work! Gary and Gyl Egerton Tenants of Justin Harris.

A wonderful experience! Vadim was able to come the next day to fix my squeaky dryer. Price was…read morecompetitive, and the actual appointment was very quick and professional. Looking forward to recommending this company to my friends and clients!

On time, polite, and knowledgeable young man who came to service. Highly recommended.read more

These guys advertise as a Sub-Zero authorized repair service. Beware-they are not. They visited my…read morehome 6 times making repairs. They didn't know what they were doing, within 6 mos I had to call a REAL Sub Zero authorized repair service to clean up the mess. They charged me $3000, they really conned me. Toward the end of their visits, they told me to add a $300 part, I told them I wouldn't pay for it if it made no difference, which it did not. I didn't pay and they accused me of ripping Them off. Phony advertising-stay away.

Before Sterling Service Group came out, I had another appliance service company (with a 4.5-star…read moreaverage on Yelp) try to diagnose my SubZero refrigerator. From the moment that technician arrived, I could tell he wasn't confident. He was on the phone the entire time getting instructions step-by-step -- even from SubZero directly -- and in the end, all he did was clean the coils for $240. That did not fix our problem so I called Sterling Service Group, and what a difference. Adrian came out and immediately impressed me with his professionalism and knowledge. He spent time carefully diagnosing the issue and determined the seal system needed to be rebuilt or replaced. He charged $157 for the diagnostic, which was fair considering the time he took to get it right. He had to turn the refrigerator off while trying to find the problem. A few hours after he left the refrigerator was still not cooling, I called the company, and Adrian was back within 90 minutes. He added refrigerant, and within an hour the refrigerator was cooling again. The next day, he followed up by phone to make sure everything was working and sent me an estimate for the repair. The price was higher than I'd hoped, and when I replied that it was high, they adjusted it slightly. Adrian returned as scheduled and completed the seal system rebuild this past Friday. He called again this morning to make sure everything was still working -- and it is. Sterling Service Group and Adrian went above and beyond -- knowledgeable, responsive, and customer-focused. After my experience with the other company, I really appreciate finding a service team that knows what they're doing and stands behind their work. Highly recommend.

It was a process, but they got the job done…read more After coming back from a mini vacation, we discovered our fridge was waaaaay too quiet and things just didn't seem right. Thankfully I did a deep fridge/freezer clean before we left, because when I noticed our not-so-modern Modern Maid fridge was suddenly quiet, that meant it was time to call for service. Since our fridge just will...not...officially...die, we called our warranty company and they connected us with Advanced Appliance Repair. We received two rounds of service. During round one, a guy came out to assess the issue and determined we needed to have a cooler coil, or something like that, replaced. Turns out he needed to order the part (not surprised), and because it was the end of the day, he planned a round two visit to finish the job. Since the fridge is so old, he had to literally tip the fridge over to reach and replace the old part. When it came time for him to do that, I left the room and let my hubby watch. I planned for it to be a nightmare, but my hubby said it wasn't that bad ;-) All in all, we were happy with the service we received, because we now have a great working very old fridge. I will say there was a communication breakdown in the beginning and their round two visit got delayed by a day. The technician was really nice and gave us some tips to keep it running better. This company did what they set out to do. They diagnosed the problem, ordered the part, and replaced that old sucker.

I had a dishwasher that was leaking water from the bottom and I called advanced appliance repair. I…read morewas told that the service fee was $70 and that they could be out there the next morning. Sergii arrived in the morning and after spending time evaluating the situation I got my dishwasher repaired! They are a great resource that I highly recommend!

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Svilen was very responsive - and came out to our home the same day we reached to him. He was able…read moreto quickly pinpoint the issue, and explain what needed to be done. Completed the appliance repair for us in approx 45 minutes. Amount estimated/charged seemed fairly high for less than an hour's work, as only a couple small parts were needed. Didn't receive a receipt or written breakdown of the repair work that was done - will be sure to request in the future.

Mike was great, he explained what he was doing with the dryer repair and was extremely efficient…read more Definitely would recommend!

My old dryer stopped working, so I contacted this company for service. They were very accommodating…read moreand scheduled an appointment around my work hours for the following day. The technician arrived on time, assessed the issue, and provided a clear explanation along with a reasonable price quote. On the scheduled repair date, the technician called ahead to let me know he would be running slightly late and gave an accurate estimated arrival time. He arrived as promised, completed the repair efficiently, and explained what caused the problem and how it was fixed. Communication throughout the process was excellent, the price was fair, and the technician was both knowledgeable and professional. I would highly recommend this company to anyone in need of appliance repair.

I was having an issue with my washing machine and Kai, the service technician, was here the next…read moreday ! I have been dealing with Skye for about 2 years and I couldn't be more pleased. In this case, Kai honestly told me that the needed repair would not be worth the cost ( my machine is very old ) and he took the time to sit with me and choose a machine he recommended from the Loews website. I highly recommend this company. Dale R

I'm sorry to have to do this, not sure why my relationship with this company has changed but I'm a…read morebusiness woman and I just can't tolerate greed. In the past I have used you and have never paid an estimate fee for your coming out, but this time I was charged $65. The worse part about this is that I should have been done with this business back in July, when the owner ordered and put a white cover on my stainless steel refrigerator without consulting me first. When the tenant sent the photo of the finished repair, I was hoping that the white part that I was seeing in the photo was a protective plastic cover..... but nooooo I find out this was the actual part!!! Who does this???? Yes I understand that no other part could be found, but this could have been communicated with me for my approval before you even purchased it. Your doing this clearly shows that making your money was your only concern. Unfortunately the tenant paid him. I won't be using you again. Be aware of a company that only exhibits its Happy Customers reviews. A photo is worth a million words.

Viorel is awesome. We have used them multiple times for different appliances, and every time my…read morewife and I (having owned many homes in 28 yrs Army service), surprised every time by the speed in which Viorel (the technician who came) was able to come out, the extremely reasonable price, his ability to diagnose and be frank of the best way to resolve the problem... every time fixed and at a surprisingly low price things we could not google/AI figure out on our own... and gave explanations overall and always gave information to help us with the appliance and other systems beyond what he came to fix/paid. Best repair service my wife and I ever remember having. As a retired Colonel and pastor speaking with him each time (including background... I intuit with certainty Viorel is someone you can completely trust for integrity and extremely high competence with appliances if you were to request him (but speaking with him, I sense the business has other outstanding technicians/leadership).

our ice maker was putting out very little ice, you guys came out and checked it out. Said maybe…read morejust a new filter. The old one might just be clogged. Ordered a new , came out and put it in. Said it should start giving us ice in a little while. Yep , sure enough! More ice than we need. Jim was a nice guy. Everyone there are patient, kind and knows there stuff. The ladies in the office too. Thanks guys?