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    Keen Tech Mechanical HVAC

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    Southwest HVAC - Working the Pasadena trade show this weekend

    Southwest HVAC

    (653 reviews)

    Our A/C stopped working during this horrible heat wave, and after calling 11 different HVAC…read morecompanies, this was the only company that was able to get me scheduled the soonest. They originally booked me for Saturday but told me they would call if an earlier appointment became available. To my surprise, they contacted me the very next day because of a cancellation. Our technician, Fabian, was outstanding. He was extremely knowledgeable, professional, and thorough. He took the time to explain what was causing the issue and also educated us on the importance of routine A/C maintenance to help prevent future problems. I really appreciated that he answered all of our questions without making us feel rushed. The entire experience, from scheduling to the repair, was excellent. It's hard to find a company that's responsive, honest, and reliable, but this one exceeded our expectations. We will definitely continue using them for all of our future heating and air conditioning needs. Highly recommend!

    Extremely disappointed with Southwest HVAC…read more I called Southwest HVAC in April to have my AC serviced before summer because I have a newborn at home and wanted to make sure our system was reliable before the hot weather hit. I specifically took the initiative to have the unit maintained ahead of time because keeping my family comfortable and safe was a priority. During that visit, Southwest HVAC charged me $1,000 for a capacitor and a hard-start kit. I thought the price was extremely high, but I agreed to pay it because I trusted that I was paying for professional service and, more importantly, peace of mind that my AC would be ready for the summer. Fast-forward ONLY FIVE MONTHS and my AC won't even turn on. Naturally, I called Southwest HVAC expecting them to stand behind the work they had performed just five months earlier. Instead, I was told I would have to pay another $100 diagnostic fee just for them to come out and look at the system. That's what I find completely unacceptable. You charged me $1,000 to service and repair my AC, and less than five months later the system isn't even turning on--and your response is essentially, "Pay us another $100 and we'll take a look." If you are going to charge customers premium prices for HVAC work, I expect a reasonable level of accountability when the equipment fails shortly after you serviced it. I shouldn't have to pay another fee simply to find out whether the work I already paid you $1,000 for was done properly or whether the components you installed have failed. The timing is especially frustrating because I specifically had this work done BEFORE summer precisely so I wouldn't end up in this situation. I have a newborn in the house, and now I'm dealing with a non-functioning AC in the middle of summer after paying this company $1,000 for service only five months ago. $1,000 in April. AC completely dead in September. Another $100 just to get someone to diagnose it. That is not what I consider good customer service, and it certainly isn't what I expected when I paid Southwest HVAC to service my system. I would strongly recommend getting a second opinion and comparing prices before giving this company your business. Based on my experience, I am extremely dissatisfied with both the service and the way they handled the situation afterward.

    Shalom Heating & Air - Brand New job completion

    Shalom Heating & Air

    (226 reviews)

    Outstanding. Top-tier contractor. I hired Shalom Hearing &…read moreAir to install a brand new heating and air-conditioning unit for entire home of above 1500 ft.² back in 2019. We've loved having central air every single second today nearly 7 years later I needed to have the coolant line and some gas lines moved about 4 feet over pr because we're doing a remodel. The technician Malachi came out and after doing some EXCELLENT work, he told me that he was the one that originally ran everything seven years ago and then he's been working there for 20 years. I don't know how you can do any better than that. EXCELLENT craftsmanship competitive prices what more can ask for??!! Thanks Jose!!!

    Orlando from Shalom HVAC was excellent from start to finish. After we moved into our new home, he…read morecame out and did a thorough assessment of our HVAC system, which had several issues: asbestos insulation, leaky and crushed ducts, an undersized 2.5-ton condenser, and an aging furnace. He clearly explained what was going on and laid out multiple options, including just replacing the ductwork or doing a full system install. What stood out was how honest and non-pushy he was. He took the time to educate me and let me make the decision without any pressure. I initially leaned toward just replacing the ducts, but ultimately chose a full system replacement for long-term reliability and peace of mind. Orlando and his crew worked hard and were very professional throughout the install. They walked me through the new system, explained each component, answered all my questions, and made sure everything was running properly end to end. They also corrected issues with the previous condensate line, handled permits, and were flexible with financing options. Overall, a great experience. I would highly recommend Orlando and Shalom HVAC.

    Air Flow Bros - 5 ton package unit installed per Corner Bakery

    Air Flow Bros

    (236 reviews)

    My AC went out at the end of this August heat wave. At least it was starting to cool down...well,…read moreneedless to say I still wanted working climate control. I called my normal AC company who installed the 5yr old unit. They said they'd see me on Friday (it was Monday). Not acceptable. So I go onto yelp and find Air Flow Bros. They tell me they can see me same day between 2-4pm. Awesome! Booked! About 11:30 I get a text saying a technician can be at my house EARLY at 12:15. Yup! Booked! Roman gets there at 12:15 on the dot. Professional, communicative and just a nice guy. He tells me what's wrong and my options. On top of that, he had what he needed to fix the issue. Had it handled and had my AC working again in under 2 hours. Bottom Line: Air Flow Bros has a new customer for life. Shout out to Roman!

    We had such a great experience with Kol from Air Flow Bros! After having three different HVAC…read moretechnicians from other companies come out and tell us that everything was working fine, we were incredibly frustrated because we knew something was clearly wrong with our AC. Kol was the first person who took the time to actually investigate the problem thoroughly. He was professional, knowledgeable, honest, and transparent throughout the entire process. He ran the proper diagnostics, identified the issue, and explained everything clearly so we understood exactly what was happening with our system. It was such a relief to finally have someone figure out what was wrong instead of simply telling us everything was fine after being charged service fees. We really appreciated Kol's honesty and attention to detail. Highly recommend Kol and Air Flow Bros -- truly 5-star service!

    Metric Hvac - Daikin Fit Heat Pump Condenser

    Metric Hvac

    (56 reviews)

    I have an older home in Norwalk that has gas wall heaters. These heaters have need shot off for…read moreseveral years and in preparation of selling the home I was looking for a company to come out to evaluate/fix/service them to ensure they safely work. After reaching out for this service, I received contact from several companies, most of whom never responded directly to the job and questions I posted in the request. Even after asking them again about specifics on my equipment type, age, and whether the parts were accessible most stick with the generic that it will cost $ for a tech to come out. Metric HVAC was different, they read what was written, answered all questions, and provided a reasonable tech cost to check out the system. He quickly determined the problem and fixed it within an hour...and his total cost was amazing (even cheaper than some of the tech inspection fees that were offered on my initial request. I will always reach out to Metric HVAC for all my HVAC needs in the future.

    The service tech, Jonathan, was great. He was professional and mindful of my wife's idiosyncrasies…read moreabout the house. He did a great job cleaning and servicing the mini-split we have in the bedroom. I couldn't be happier with Jonathan. I knew that the system needed to be recharged with coolant. That part of the price was not disclosed in advance, and it was quite pricey - $120 a pound. But it needed to be done and we wanted the bedroom a/c to work. So there it is. Jonathan was open about the cost when he concluded the system needed recharging. The reasons for rating are both the hidden cost of the coolant and a couple of issues with scheduling on Yelp. But the overall experience was very good, mostly because of Jonathan.

    Thomson Air Conditioning - Enjoying another beautiful day working on a/c installation!

    Thomson Air Conditioning

    (644 reviews)

    I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

    My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

    Keen Tech Mechanical HVAC - hvac - Updated September 2026

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