I thought the days of high pressure sales were over until I walked into this catastrophe. They get two stars because the salesman John was very nice. The finance guys however are not. The entire operation seems like a big scam. I went in for an online advertised used 2018 CX-9. Oddly enough it wasn't on the lot because the owner was using it. I was informed this happens a lot. So I wasn't even able to look at the car in person and here comes the parade of "what do we need to do to get you in this car today!?" Really!? I haven't even seen the dang thing. I was also told they were having a sales completion so they were really willing to work with me. Perhaps a sales competition isn't the best way to manage sales people when customers are made to feel uncomfortable and bullied. I received a voicemail today, almost two weeks later, asking if I was still interested in the car because they "believed" it was back on the lot now. Yeah right. read more

STAY CLEAR OF THIS DEALER AND THEiR UNSCRUPULOUS EMPLOYEES!!!! This dealership is horrible. I received a KBB offer to buy my vehicle. I also got a call last evening insisting I come in to likely get offered more. I went this morning for my appointment that was confined. They apparently didn't know I was coming. First sign... After looking at the vehicle. And waiting for the multiple trips to the manager, they offered me $4,000 less than the guaranteed offer. I got up and left. Do yourself a favor. Steer clear of this dealership. I am shocked given the Keffer name this happened. read more

Worst dealership ever. Don't waist your time there. They are all as dishonest as they come Especially the finance guy Sam. I tried cancelling the GAP insurance and he got all upset and started yelling at me in front of everyone. Save your money, time and frustration and go anywhere else. read more

As a business owner myself I believe in valuing your word. Kept searching for a and saw Keffer 2022 Nissan Altima. I informed them I live 1.5hrs away so if they wasn't going to take my offer of 21K out the door please let's not waste each other time. Needless to say they said "No at first" but two days later reach me by text and calling wanting me to come because the wanted to make the deal happen. I set up a 11am appointment 12-15-22 taking off from my business just to get their and have them tell me they can't do the deal. Time is something that we can't get back and believe me this isn't how we should be valued when doing business!! read more

Misleading bait and switch dealer. Don't waste hours of your time like we did. All they want to do is sell you the Pre Owned Certificate and Keffer Experience warranty for an extra $3,800 on top of the listed price. They make promises to discount if you promise to go to the dealership then they refuse to quote or negotiate unless you let them do a credit check and promise to make a purchase decision while you are there. BUYER BEWARE! read more

I bought my 2016 Mazda CX-3 from Keffer in November and was very pleased with the experience. I dealt with Kenny and he was the exact opposite of several other car salesmen I'd visited with that day. I was about five months away from the end of a lease, so most of them didn't want to talk numbers. That was their loss because I was ready to buy immediately, and Kenny was the one who gave me his undivided attention and worked out a fair deal. I absolutely LOVE the car and am glad the others were such jerks because I might not have this little beauty. I've only been to the service department once and it was for an oil change. The first year buyers get free oil changes so I didn't have to pay the $80 or $85 (ouch) they charge for a synthetic oil change. That will be painful once I'm on the hook for that. They've since moved to a new building and it's quite nice. Still hard to get in and out of depending on traffic, but that's Statesville Rd. for ya. read more

Keffer Mazda - I love my Mazda CX-3!!! - Car Dealers Near Me - Huntersville, North Carolina

This is by far the worst dealership EVER! Do yourself a favor and avoid this location. They're not professional at all. I traded in a 2015 Kia Soul to this dealership on March 7th, and purchased a 2017 Mazda 3. How about these incompetent people never sent the payoff for the Kia. So now, here I am still responsible for paying for a car I traded a month ago. The Finance manager is a big liar. Claimed the payoff was sent and it never was. I called numerous times leaving numerous messages for the GM and that person does not return calls. Avoid this dealership at ALL COSTS! read more

Would not recommend this dealer and will not ever buy a car here again. Buying process was painful because they were trying to force me to buy add ons I didn't want and now that I have the car I can't get ahold of anyone to answer any of my questions. read more

I had a wonderful experience with Alona Valladares at Keffer Mazda! She got me a great deal for my Honda and I am very happy with my car. I found the car online, made an appointment for a test drive, and fell in love with the car! The whole process was so easy. Both she and the manager ensured I felt comfortable with every aspect of the car and the sale process. I definitely recommend this dealership and Alona! read more

I am glad we did not come to a meeting of the minds. The initial person that I test drove to vehicles with was GREAT. The sales person on the other hand was DECEPTIVE. He tried telling me that the certified manufacturer price listed on the website did not is not included so you actually have to pay MORE. I am not talking about ( admin fees, taxes or tags because obviously that isn't included). My advice to anyone coming to this dealer is to be a well-informed consumer and do not be afraid to walk away. read more

Having driven to Charlotte for 2 hours to help my daughter buy a car listed on cargurus for 17777.00 she is a well qualified buyer and We were there to buy. Drove the car, sat down to do the numbers and was shown a 24000.00 price tag with a 2000.00 discount the rest of the now deceptive inflated price was " for the Keefer experience, never explained to me qhat that was, and at this point my Keefer experience was terrible, the rest of the mark up was explained to me as being Reconditioning cost, almost 1900.00! WHAT? blew otta there. The fasionable sales manager who all look like mma fighters didnt even ha e the dignity to speak with us as they were all admiring themselves and oblivious to what was going on. We drobe down the road to Captital Ford and bought the same car for 600.00 less then Keefers advertised priced with 13000 less miles. What a joke this place is. Stay away especially if you habe high blood pressure. Am contacting the Owner after the GM. 30 years in the car business, never ever saw anything like this, they habe invented a new low for car buying and must rely on the ignorance of buyers as that is the only person who would accept this. . read more

We had the worst experience at this dealership today. My father (a cis gendered male) researched a lease on this dealers website. The dealer also gave me a estimate to purchase my current car. We had the lease payment, and the offer for my car from the website. My dad then called the dealer to confirm what was online, and set up an appointment. My mother and I went to the appointment. That's when everything changed. The sales manager, Antonio, apparently thinks cis gendered women can't do basic math. First, he tells us "he doesn't know how" we got the lease numbers we where showing him, from his dealerships website that my father also called and confirmed with him, and gave us his name for our appointment. He comes back wanting to buy my car that has over $8,000 equity in it that they would turn around and sell for more than that, plus $4,000 cash down to lease a car for 2 years with a $188 a month payment. Meaning we'd be giving him $12,000 which is half of the retail price of the car to lease a car, and still make payments on per month to then give back to them for them to re-sell and profit off of it again in 2 years. The lease terms clearly stated $4,000 down. No lease in the history of leases has ever required half of the retail price of the car down up front. They should have taken the $4,000 from the equity of my car as down payment, and wrote us a check for the other $4,000. We also offered not to sell them the car, and just put the $4,000 cash down, but he wanted the car too. I've never experienced anything so blatantly sexist in my life. The story was one thing when a sis gendered male was making the purchase, and was something else when they realized females were making the purchase. Antonio is a con artist, plain and simple. He preys on women, because he assumes we're uneducated about financing. Do not go to this dealership. Especially if you're female. They'll treat you like you're stupid, and try to run a con on you like they did us today. I feel bad for our salesman, Josh. He tried his best, and didn't waste our time, which I appreciate. It's unfortunate that women are seen as easy victims of scams in the car industry. read more

Bought a new CX30 Premium from Keffer- one month later air bag light is flashing on and off. They told me it was a sensor and needed to be replaced- it was a manufacturer issue and sensor is on back order. Placed me in a CX5 loaner- after 3 weeks was stopped by police for an expired tag ( I didn't notice tag expiration). Placed me in CX3 base model- after one week returned vehicle because it does not have lumbar support and driving it causes my back to hurt. Clerk told me all loaners are base models without lumbar support- told her first loaner did have this feature. She gives me the deer in headlights look. I told her I didn't buy a base model vehicle- expected to drive a comparable vehicle. Manager told me a vehicle would be available in 2 days-contacted after one day and told loaner not available. At this point Keffer is refusing to change out loaner. Let's talk about needed sensor for my vehicle- 7 weeks later and my vehicle is still unsafe to drive and only answer I receive is shrugging shoulders and blank looks. read more

Lousy service and unresponsive sales staff. I was in the market for a vehicle and was ready to buy. I knew exactly what I wanted, no trade and excellent credit. However, I wanted to get an out the door price over the phone before I drove 50 miles one way to finalize the deal. You know Covid and al plus I've been burned before on these internet prices only to find out there are thousands in doc fees, prep fees, Window tinting, etc. I sent an email Sunday night, received a scheduling call Monday. I explained what I wanted and to have a sales manager call me. Nothing. Called back Tuesday when they opened and again at 2 pm. Both times explained to the folks that answered the phone what I wanted to do. They kept begging me to come in. I said that's not what I wanted. No call back by 3 PM. Found the same make, model and colors via the internet at Joe Maus Mazda. Sent e-mail at 2PM. Had an out the door price by 2:45PM, fresh pictures via text as well. Went to dealer at 5 PM did a test drive looked at couple others and had a done deal at 6:30. One can only assume that Keffer has something to hide in their pricing or has so much business they don't care whether they respond to customers. BTW we are Wednesday at 10:30 and no call yet. read more

Wow! Talk about bait and switch! Shame on me for not reading Yelp reviews before I drove 3 hours to unlock the "deal" that I was promised by more than 1 Keffer representative that could only be revealed to me in person. As others have mentioned in here, upon arrival was told there was no deal....but assured me they put their best foot toward!! Don't trip on your complete lack of integrity Keffer! And yes.. I walked away and found my dream car only a few miles away at Mercedes of Northlake - stellar example of professionalism and customer service! read more

I really thought highly of Keffer Mazda when I purchased my first vehicle with then in May 2019. I was contacted by Keffer Mazda when I was trying to see how much. my car was valued as a trade in. I was told they were offering great rates and no payments for 3 months. I went in to see what they had available and to see if it was worth making the trade knowing I would have negative equity. Sonny kept trying to get me to change my mind to a CX-5 Sport instead of Touring when the price difference was only a few hundred dollars, which did not make much sense to me. I chose the car I wanted and we made a deal. I had to wait over two hours to complete my paperwork for trading/purchasing and it was completely rushed. A week later I get a call from Kevin asking me to come in to discuss my loan. He tells me that the student discount they gave me, they can no longer due because Chase denied it. He gave me two options, to keep my same car payment and pay an additional 5k in interest or I could increase my payment another 50 dollars for a lower APR and save 5k. Ultimately, I chose the savings. However, I never should've been offered a discount that they couldn't guarantee. After my purchase, my old car loan payment was due and I continued to pay it so I would not go delinquent. We get into May and my car loan still isn't paid for so I tried to call several times to speak to someone in finance and no one was ever available; my car payment is due on 5/15. I emailed Sonny and Jalil requesting assistance and there was no response. My car loan was not paid off until 5/19/2020 which is over a month and a half after I purchased me new vehicle. If it would've been paid off immediately, I would not have had to worry about making an additional payment. Not to mention that my old vehicle was no longer on their lot which means they either sent it to another dealership or they sold my car before paying off my loan. Yesterday, 5/21/2020, I receive a phone stating my new tags are in. I never requested new tags, I requested to transfer mine. I was transferred back to the title department and she told me that when customers registration is almost due, she always orders them new tags so they do not have to pay their property taxes sooner. So now I've been driving my new vehicle for over a month without a temporary tag and I have a tag in my possession that is no longer valid. No one notified me of this decision or asked me. Jalil took my tag from my old vehicle and placed it on my new vehicle the day I purchased it. Lastly, my paperwork does not match what is on the financial website. I am absolutely disgusted with Keffer Mazda. I do not like dirty business but this is exactly what has happened. I will never purchase from this dealership again and as soon as I can refinance my loan will no longer be through Mazda, either. Keffer Mazda will continuously email and call you when they want a surgery complete or a review that benefits them but when the customer is in need they are no where to be found. read more

This review is for service department only; we bought our CX-9 in another state. Great experience with all the staff in service, will go back. read more

Keffer Mazda is a beautiful dealership with a very friendly staff. But beware in purchasing a used car. My was not purchasing a Mazda, but I assumed that since I was dealing with a reputable dealership the car had been carefully checked out. I also knew I was purchasing it "as is/no warranty". Unfortunately, several items came up when I had the car checked out and put on a lift. These were obvious items which would have been found had the car simply put on a lift. Clearly the car had not been carefully checked out before it was put on the lot. My assumption that I was dealing with a reputable dealership was incorrect and it cost me. read more

Don't walk- RUN away from Keffer Mazda, while you have the chance! My 4runner was totaled at the start of the year by a drunk driver; after being paid out by my insurance Company, I was ready to get back in the market for another Toyota truck. I shopped around used cars for a few days and found a decent deal on a 2016 Tacoma for just under $30,000. I was finally assigned a salesman named Jordan, terrible service from the start. Jordan didn't introduce himself to my friend (awkward), he knew ZERO about the vehicle I was looking at (awkward), in fact, he kind of slammed the truck for size ("you won't get 5 stars on uber for this thing, there is no back-row space- even more awkward). I thought the days of smoke in mirrors and high-pressure deal making was over, not at Keffer! Jordan was eager to get the car off the lot, asked what price would close the deal. I told him I wasn't able or willing to close that day (I was on a break from work...) but that the price would need to be closer to $28 then $29. So, Jordan went back to the "finance managers office" and sure enough he came back saying he could do $28k before taxes and fees- I told him as enticing as that offer was I really wasn't able to close today because of work but would be interested in coming back tomorrow. Here is where things get really shiesty. Jordan offered to "loan me the truck for the night, try it out and see if you like it." Good deal right? Wrong. I drove off, with the agreement to come back the next day (Saturday), no commitments made. I liked the truck, aside from some wear and tear on the inside and the fact the "Tonneau" truck bed cover was clearly broken in the corner (would not clamp down to bed), and the car did not have GPS as advertised (no SIM card). The next day when I returned Jordan said he was "too busy" and would "have me work with another person and do up my paperwork." Jordan seemed irked I would even want to bring up the issues I discovered with the truck. Upon reviewing the Tacoma, he was rude and nonchalant; he tried to argue the bed cover wasn't broke (they later confirmed that it was), and said "this isn't a Toyota dealership, we don't know all the specifics on a truck like this." Unacceptable. Jamie, the alternate saleswoman was most helpful, but from the customer's perspective, she was there simply to deliver bad news for Jordan. When it came down to paperwork time, Jamie lets me know that the price of $28,000 "will not happen," the sticker price of $29+ would stand. I pushed back and asked for a manager, only to have Jordan re-appear and tell me that the $28,000 offer was for one day only. I continued to respectfully push back, "I didn't know that a borrow test drive would cost me over a thousand dollars." Nope, offer was firm, Jamie quipped "there are a lot of people interested in buying this car" (the truck had been their 60 days, I'm not an idiot). I should have got up and left, but desperate to have a car again, I started to think eh maybe I will just take this offer and be done with this hassle. Eventually, we agreed to have the service department look at the broken "Tonneau" cover, investigate the GPS issue. (Ultimately, all Keffer did was confirm the bed cover was broken, and that they couldn't do anything about the GPS because they did not have any "Toyota SIM cards.") Of course, they delivered this bad news after the initial buyer's agreement was signed. Five days later, on Wednesday, 1/23, after purchasing on a Saturday, the finance department from Keffer calls me up to say that they were unable to process my lender paperwork and would need me to comeback. I put the $5,000 down payment on my American Express cardbut per Keffer, the lender rejects any deals they make on credit. This should have been understood and known by their fleet of finance workers the day of purchasing my truck. I contacted AMEX, cancelled my pending payment of $5,000 dollars and told Keffer I would return with a check. Upon returning, I spent over 50 minutes at Keffer on Thursday, 1/24 because NO ONE IN THE ENTIRE FACILITY KNEW HOW TO PROCESS A CREDIT CARD RETURN. There was apparently a password on the credit card refund reader that no one knew the answer to including managers. Some of these things detailed above are par for the course in dealing with car dealers, but the lack of customer service, friendliness and professionalism was astounding. To be clear, my used truck costs more than most of the new cars on their Mazda car lot. Amusingly, Jordan at one point when hard balling the cost said that "we have a lot of interest in this truck, we have to go to auction to get certain vehicles to attract customers to a Mazda lot." YIKES, what an endorsement of their own brand. Even if true, you would think the Keffer staff would work to sell these used cars on their lot. Instead, I was subjected to some of the worst customer service possible. read more

WARNING!!!! This is a bait and switch dealership!! Expect to pay at least $3,000 more (without taxes and other fees) than what their website actually prices the car at. I spent 2 hours looking at a couple of their CX-5s I saw online that were "in my price range" only to sit down and find out it was never in my budget in the first place. The woman proceeded to explain that their Keffer Mazda Package (that they put on all of their cars before selling) is what that $3,000 fee covers, however they don't want to tell you that until the very end. Their website and price listing is deceptive in order to make their cars look like a great deal but you don't get the real price they will be charging you for the car. I understand there are certain dealer fees and taxes that are not applied until you begin to actually purchase the car, but I feel that when there is one that changes the price that dramatically, it should be included on the listed price or at the least somewhere on the website so you don't have to waste your time. read more

Do not recommend. They had very little inventory and weren't interested in finding one either online or at another dealership to work a trade type thing to get me what I really wanted. While I ended up buying a last resort color new car from them, I was not impressed with their unwillingness to work on that issue first. The salesman I worked with was nice and did put forth a lot of effort to make a deal and once we agreed to a set payment, APR, and rebate/discount type numbers, the finance personnel failed to mention that those agreed details were no longer the actual deal that was being signed on. While the payment was within range, the APR was so far past what I had agreed to and wanted, it wasn't even funny. I would have absolutely walked away had they been sure to point this out and make me aware of what deal I was actually getting. This type of failure to be trustworthy and honest is the main reason for my 1 star do not recommend review. I value honesty about all else and if you aren't willing as a dealership to be honest about every step of the purchase, then you shouldn't be in business. read more

Our salesperson, Donnie, was GREAT! However, the remainder of our experience was less than stellar. We visited the lot on Tuesday and test drove two vehicles and decided on one. After haggling over the price, we were told that we had a deal on Wednesday morning. We scheduled to come by after work with a certified check to purchase the vehicle. Around 3pm, we received a call stating another person was in the dealership obtaining financing for the same vehicle. My issue is that we were told we had a deal. No one stated that we needed to come in ASAP to secure the vehicle. If we had been told that, we would have made provisions to do just that. Shady dealings if you ask me. If this is how the Sales Managers for Keffer do business, I strongly suggest you tread lightly if you choose to deal with them. read more

Had a wonderful experience with Khan at Mazda. Everything he promised he delivered, plus some. I hope to buy another car from him very soon. Wonderful staff. The finance guy was rude and off putting but the sales staff are wonderful. Will be back. Hopefully get to work with a different finance guy though. read more

Worst car buying experience ever. I spent over SEVEN HOURS trying to buy a car. The salesman was quite nice at first, but by buying time, he disappeared to deliver a car to another customer ... and this continued throughout the rest of day. I was totally second rate. Another salesman stepped in, but he was super aggressive and just plain used car slimy. If I hadn't needed a car due to an accident, I'd have left ASAP. Keffer Mazda has absolutely NO respect for time. Hour after hour passed. It wasn't until after 6:30 pm when I told the GM that I was starving and had to leave, when my car was FINALLY ready to drive home. Seriously, AVOID this dealership unless you have loads of time to spare. It is truly the most disorganized, unprofessional dealership I've ever set foot in. read more

Amazing experience purchasing a used vehicle from Jelliele & Robert. Will do business here again - thanks for the seamless experience Keffer Mazda! read more

I hate car buying and hate spending hours in a car dealership to close a deal so I did all my research - the specs I want on the car, the incentives I am entitled to, and at the very least, a discount from the dealership. I saw the car I wanted through the car-buying apps and Keffer Mazda of Huntersville reached out to me. After emailing them what I want, carwise and cost-wise, they responded back that they will give me all the rebates, incentives and their pricing and an appt was set for me to see the "VIP" manager. Dealership was nice and clean - and that's the one star that you see, because all the other stars have fallen off due to their dishonest salesperson, specifically Jose and Javier. When I arrived there, and introduced myself - Javier kept asking me what I was looking for. I kept referring him to the email I sent - as all the specs were there. Then Jose comes and asks me the same thing - so I refer him to the email - and then Javier shows him my email. Then Jose, in his effort to put pressure on me to buy that day, tells me that the Loyalty rebate ends that day. What a liar - because the Loyalty rebate ends Aug. 31! And when I bring it to his attention, his excuse was, "We got a memo today that it ends today!." Liar! The Mazda website has it ending August 31. (He can't pull a fast one on me.) It takes them at least 30 minutes to bring out the car to where I can see it. At this point, Javier disappears and I am left with Jose (I think he is more senior in position). The car is brand new but then there are scratches on the front bumper. My husband points it out to him - and he says, "we'll fix it for you." Excuse me, I am supposed to buy a brand new car - that means no scratches" As I check the inside of the car, the Preferred Equipment package is not there (no moonroof, etc.) And I waited more than 30 minutes to get the wrong car? So we go back in, because he now has to bring one out with the right option. As we are waiting inside the dealership, I see him inside too, sitting in the cubicle - and not even updating me as to what is going on. So at this point, I go to him to let him know that I was leaving and that he was not ready for me. So much for their so-called VIP treatment! So buyer beware - and if I were you, I will not waste my time going there. If you still insist because they have sweet talked you into coming, or because you have taken their bait, then come armed with knowledge and research and read the fine print and all the details because they will try to pull a fast one on you at some point of your dealings with them if you are not paying attention. read more

I think middle schoolers could communicate better than these people. The stereotypical dealership that has no sense of honesty. They apologize, give excuses, and just transfer you to another worker when you call them and don't want to deal with you. read more

I have never dealt with a company that is so eager for business but once they get it they never respond when you have questions or concerns. Have had problems since day one with getting answers. If I have any advice then I would advise to research other Mazda dealerships before coming to this one. read more

Went in today to look at cars...we initially went next door to the Volkswagen dealership(they were amazing)..we wanted to compare the mazda cx9, so the salesman recommended we go next door, to their sister site keffer mazda...from the front desk associate to Lee, the salesman she called to the floor...HORRIBLE SERVICE/EXPERIENCE. Lee never shook my husband's hand and had this horrible demeanor like "why were we here?"...almost as if it bothered him to be helpful...initially I liked the car and thought it was a wonderful option to compare to the Volkswagen Atlas and Tiguan...but he turned me off, from the entire buying experience...we will be back to give the commission to the amazing salesman, next door at keffer Volkswagen..yes, same company but the correct and more helpful salesman will get the commission from our purchase!! read more

I went to Keffer Mazda for a special offer on an oil change and tire rotation. During the service, Brandon told me I needed to replace a gasket because my timing belt had some oil seepage on it. The cost was over $1,000. I said no, and went home and cleaned the belt with an engine degreaser ($10). I've driven the car for 2 months/1,500 miles now, and no oil has leaked. Rather than try to charge me over $1,000 for an unnecessary repair, they could have suggested this simple test also, especially since they could see some oil had been spilled on the engine from a previous oil change. Be wary of any upselling of services from them. read more

Bought a car wasnt inspected by the dealerships and didn't have North Carolina inspection. Got the old way of being mistreated and lied to at a car dealerships. I was in there all day and months later paperwork still wasn't right months later and currently. The car wasn't touched from trade in. Nothing but lies. It was easier to catch them in lies because each departments told a different lie. Watch out for there famous line, Due to Covid. The most horrible service ever and waste of time. Will never purchase a car again from Keefer Mazda Huntersville read more

I'd give 0 if yelp allowed. I had my car towed there. Got the service done. Picked up the and drive back to GA. When I got to Greenville South Carolina, the same thing went wrong. I had to go to pep boy to get it fix again because the dealership in Greenville, SC was closed and not opened until Monday morning. They said they couldn't refund me because it's under warranty. But who would expect the need of going back to the dealership to fix the same thing the day the car was picked up. Terrible place. So glad didn't do any other services there. read more

I made an appt last Friday to go in on Monday to see/drive and likely purchase a particular used car shown on the website. I arrived early for my appt and was advised the car in question had been loaned out via the service dept. I expressed dismay that the car I made an appt to see was not there. I was advised that it 'happens all the time' as the internet dept., the service dept and the sales dept. do not communicate. Our sales person (David) tried very hard to work with us. We did drive a new car he thought he could get for about the same price as the used one. In the end-- 2 managers basically (Esp. Nick DeFelice) were very rude and never really tried to negotiate in good faith and keep tacking on additional fees. We did not leave with anything more than a bad feeling. I do not know how they ever sell a car or get referrals or repeat customers. In the day of True Car and other pricing tools-- we know what to pay. I went to pay cash for a car and left knowing this dealership is not the place to go for a respectful and appropriate business transaction. read more

Use Carvana instead! Their online KBB instant cash offer for my car was $19,800 not trading it in, just selling it to them. I set up an appointment. When I arrive they say the best they can do is $16k. They never looked at my car! I wasted an hour with their BS. Why waste your time with dealerships that pull this? Update: sold my car to Carvana for $20,625. No hassle, put in my VIN and described the car. They came to my house and picked it up with a check in hand. read more

Bought a lot of cars in my life and had my best buying experience at this dealership. Connected with Salesman Richie. Told him I was interested in a Mazda 3 hatchback. He showed me the cars, we picked one , test drove and he thoroughly explained all the options on the car. Dealing was smooth and quick. No high pressure on the end for add ons. They explained the additional things but didn't push when I declined. Highly recommend this place. read more

While Gabriel was reasonable and professional, I will NOT be returning to buy another vehicle from this dealership. The sales rep Kenny was highly unprofessional, especially when, at the end of the transaction when we were ready to drive the car away, he said to me "Can you believe how patient I was with you?". I was insulted by this; even if he was kidding, it was rude and undeserved. I think we got a fair deal but was very displeased with the sales person. read more

Bought a Mazda 6 in 2014. Not long after the front windows start rattling when down a couple inches. Brought to service department was told it would be too much work to fix it as they would have to take doors apart. OK! Bring your lunch and dinner if getting service as its hours of waiting. The turnover in the last two years has been many leaving one hand not knowing what the other is doing. I actually just has someone in the Finance Department hang up on me. Real professional. I miss my Maxima!' read more

This place sucks! Totally unprofessional, sheisty, liars! They tried to pull a bait & switch on us after we already agreed to purchase a 2017 dealer car driven by the General Manager with approx 6000 miles. Go in to sign paperwork on said car & the manager Chris proceeds to now tell us its not available but we can put you in a NEW car for above the agreed upon price. I will NEVER purchase a car from this dealership. Untrustworthy & sheisty management! read more

Went in for a state safety /emissions check. Vehicle wouldn't start, so they said that they couldn't pass it for safety. I returned a week later, having sorted out the electrical problem. As I'd done a reset of the electrical system without having driven 100 miles, they said that they couldn't read the codes. Returned a week later, having driven more than 100 miles. I go in and ask for a free emissions test. Pull the van in and the man has a fit about road gear inside. I travel extensively for work and stay in motels out of state for weeks or months at a time. I have boxes of food, maps , atlases, books and other gear on the passenger seat, so I'm ready to hit the road for Texas, Georgia, Mississippi or wherever. He said that they wouldn't work on the van "You've been told before," he said. I responded that no one had said anything about the contents, not even him. They'd pulled the van into their shop twice before with the exact same gear loaded the same way.. I returned home, emptied the road gear and returned for my state inspections. They couldn't flunk the van for emissions, so, after about an hour, they claimed that one tire was worn and the brakes were shot - the rotors so warped and cracked from heat that they couldn't be turned. For about $950, they could rectify these things. Just as I did the last time - when they said that the van needed $2700 worth of repairs ( $250 repaired things at another shop), I went to another shop, Auto Inspections In/Out, and was passed in about 5 minutes. If you have an hour or two to spare, you can get a free state inspection there. Just ignore their fraudulent diagnoses. Unfortunately, -5 ratings can't be given. read more

Dealership is dishonest. We went in a Monday (11/28) to buy a car that we looked at on Saturday (11/26). Final paperwork was about to be signed when we were told that the car was sold on Monday morning. They said not to worry because they had the same option car. The car was not the same as it had different interior colors than the car we were there to buy. We looked on the lot and the car that we were there to buy was still on the lot with no sold sign. We had also just been given the same VIN number as the car that apparently sold to get an insurance quote. We walked away but the dealership kept our registration card for the car we were looking to trade in. When we went back for the registration, the same day, we were told the card had been shredded since it was personal information. However, all of our other information had not been shredded like copies of our drivers license. When the registration could not be located, the dealership printed out another form of registration that they claimed would serve as a legal document and registration. When the DMV was contacted, they said the dealership had no authority to print out personal registration documents. We went back a day later and the registration card had magically appeared with a foot print on it. The dealership still failed to contact us and let us know the card had been found. We were lied to multiple times during the whole process. Please do not go here if you are looking for honest and professional people. read more