From Jim Cook, Wed. March 18th, A.D. 2020 I posted a five star review last year. Since then I have come in several times with issues on other cars I have. Not the original car !! I buy older cars and fix what needs repairing and save a lot over a new car. My latest purchase was a 2006 Toyota Avalon with 160,000 miles on the engine. It ran fine. Mr. Hatter showed me a rag stuck under the engine to absorb all of the oil that was leaking unbeknownst to me. The buy from whom I bought the car royally screwed me. I should have brought the car to Elias for a check up. Mr. Hatter replaced the seals and gaskets that were worn and leaking like a sieve. He basically rebuilt the car from the ground up. The price was in line with other garages. It took only a few days. No complaints. Car runs like new and I expect it to last forever. In the year 2070 it will probable be in a classic car show. Ha. Thanks to Mr. Elias Hatter and his trusty front office manager Sherry. For the disgruntled customers. Mechanical things are bound to break. By the way. To any BMW owners, have you read the reviews of your over rated cars on Consumer Reports? Beemers are pieces of junk. I drove a 2020 model as a loaner for a family member. It was designed by a moron. God bless Mr. Hatter and his crew. They are human and the cars they work on are pieces of junk designed to fall apart after a few years. Good luck and God bless them....everyone for that matter. Jim Cook, Loma Linda, California. Professor of astronomy semi emeritus. read more

Kellems automotive is the only place we trust for servicing our vehicles. We have been going to Kellems for all of our vehicle repairs and maintenance for 12 years, and we have always found them trustworthy, caring and honest. I highly recommend them for all of your automotive service and repair needs. I wish we could give them 10 stars. read more

I have used Kellem's automotive for years. Sherri is amazing at the front desk, Elias is always very thorough in the diagnosis and very thorough with repairs. Every experience has been a positive one. Once you start coming here you'll never need to find another repair shop because they're amazing and their prices are the best I've seen in Redlands. And I have 15 years in the automotive business. read more

To general public - there was a post in July from an individual. He is trying to hurt Kellem's Automotive and the owners as they are related. I believe he is not telling the truth. Kellem's have worked on our cars for years and always done a great job. They are wonderful people with warm caring hearts. Do not believe this review. read more

I love kellems automotive always do nice work, affordable, they are always so friendly. I recommend them to anybody looking for a good mechanic. read more

Kellems Automotive is the most honest auto repair shop. I've taken 3 of my cars there for repairs and they were all fixed and for a responsible price. I would recommend anyone to take their car there they would not be disappointed. They are very friendly and very helpful. I will continue to take all my cars and my kids care there. read more

A top notch mechanic for any vehicle you own. Alias is very fair with all his clients on getting your cost parts & labor down to a very fair price. He doesn't jack up the price like alot of mechanics do on men or women. Extremely honest with everyone! Great family man who understands that no one wants to be cheated & I can tell you from many repairs that he's done on my four vehicles he's the best. Gary H. read more

Elias is an amazing mechanic. He figured out my fuel pump problem on my 2013 4 runner when another shop couldn't figure it out. He also did the job for cheaper than I could of bought the part for. It's hard to find good honest mechanic that knows what he is talking about these days. read more

This has been my family automotive service spot for years! They have always worked with my financial situations, they practice honest business, and have good energy vibrations. Thank you for everything you've done so far and continue to do for my vehicles !! read more

Very honest and very reasonable price for work. Very good experience! Thanks!

I had a smog test done on my truck and it didn't pass because the evap system hadn't reset from the tune up I gave it. I drove the truck several miles to reset the computer and brought it back to have it retested. I was shocked when the rude lady across the counter charged me again. The huge sign in their shop say free re-test. Apparently there is small verbiage somewhere that states if you have work done by them. I would have been fine with this if it was clear. I would not recommend this place for smog checks. Very disappointed!!! read more

i love kellems and i have to say the 1 star experience below is an exception not the rule. these are GOOD, HONEST, DECENT people who work hard and provide a great service at good prices. ALL of my family members come here and have always been completely happy with everything they've done. They even sent us a christmas card. i will continue to be a loyal customer. read more

I was very happy with my service had brakes and oil change. Super friendly service!!! I would highly recommend going there.!!!!

I have been using Kellems for all of our cars over the past five years? Elias and his staff always do a great job! I highly recommend kellems automotive! We have never been over charged! Excellent customer service! read more

Great service and always happy to help. I once was in a bind and called them to get out some dents in my car and even though they don't do body work they gave me the name and number of a great place who did. read more

They did an amazing job. My car was done in a timely manner and the price was more than fair. So glad I found an automotive repair that I can trust. read more

It is hard to find an auto service place that you can trust but Kellem's is definitely honest and reliable. They have serviced my car numerous times and have always greeted me with a smile and taken great care of my car. They are quick to get things done and deserve a 5 star rating for everything including customer service. Highly recommend to anyone in need of brakes, tune up or smog check. You wont be disappointed. read more

I love Kellems! Elias and his team always have time when I need help with my cars. The are honest and do quality work! I highly recommend them. read more

I am really surprised to see few bad reviews about this auto repair-shop, I wish I could give 10 stars instead of 5 but unfortunately the maximum is 5 stars, I had 3 of my cars serviced at this mechanic shop although I have hundreds of thousands of the mechanics between me and this mechanic shop location but I'd rather to drive 2 hours to get my cars fixed in this place, happy to deal with your idol of honesty and perfection in having things done in the right way with less cost . read more

Been coming to the shop for awhile, and always leave satisfied. The prices here are very affordable and customer service is amazing. I recommend my friends and family. read more

Kellems Automotive - Family business - Auto Repair Near Me - Redlands, California

I've been using Kellems for the past seven years. I won't go anywhere else! They are honest, reliable, and very reasonable. Elias and Sherry are a delight to work with. I recommend them to all of my family and friends. read more

Got a smog check in 20 min without wait. They are honest. They don't overcharge you or take cash from the glove compartment. Good old hard working people. read more

We all know how hard it is to find a trustworthy mechanic. Personally, growing up as a daughter of a mechanic, I never had to worry about jumping in my car and taking off because Dad always took care of it for me. Now that luxury is gone, I have been looking for an honest trustworthy mechanic for some time. My car needed repair and I took it to a couple places to get quotes. I am grateful that I found Kellems Automotive. I'm very pleased with the professional customer service from Elias and his staff. My car was fixed fast and my bill was very affordable compared to other shops. My car is running better than it has in a long time. Thank you Kellems Automotive for providing great customer service, and honest pricing. You truly caring about the customer!! read more

A friend recommended Kellums' to me to help resolve some issues with my mother's car. After going to a dealer for a problem and obtaining a quote for a couple of thousand dollars, Elias at Kellums, fixed the problem for under $100.00 plus gave my mother a senior discount. We have gone back 3 times and found the same quality service at incredible prices. I have also witnessed my friends, receive the same. So, it is without reservation, I recommend Kellum's Automotive. read more

My family and I have been customers of Kellems Automotive for years. Elias, Camille and the entire staff have always been accommodating, professional and kind. My entire family can call (and have called many times) Elias and/or Camille at any time with any Automotive concerns and they are on it! I value their service and commitment to their customers! There's no other place I trust more than Elias, Camille and Kellems Automotive! Great business and awesome family! read more

LOVE THEM!!! I just take my car in, tell them what it is doing and I pick it up fixed. They are a rarity- an HONEST MECHANIC. His people have worked for him for years/one for 25 YEARS. So not only are they family owned, honest , and knowledgeable, they are great to work for.. My WHOLE family goes there. THEY ARE WONDERFUL! read more

My family has been getting our cars serviced here for 10 years. We have recommended this shop to many of our friends and extended family. Always satisfied and love the family atmosphere. Elias Hatter runs a great and honest business, his prices are very reasonable and repairs are always performed in a timely manner. I wouldn't take my car to any other mechanic. Thank you Kellens! read more

Complete scam artist! Be careful when going to this place. They diagnosed my car with issues that did not exist and wanted $500 to repair it. I've never been there and was walked over by a gal at Jiffy Lube who was also part of the scam. Only was there because my normal shop was busy and I just needed a quick basic inspection. Being wary of this whole situation, I followed up with my shop this morning. Boy was I right to be suspicious. Multiple mechanics looked at it and there was absolutely nothing wrong with my car. Jiffy Lube and Kellem's are in a scam together. The issue they claimed to have with my car and that Jiffy Lube would not pass was nothing even on the inspection sheet to have checked. It was all very odd to begin with. Just be cautious of who you trust. read more

I've been taking my cars to Elias at Kellems for many years, he is honest and trustworthy. Repairs are done right the first time and he uses high quality parts. I highly recommend Kellems for all of your auto repair needs. read more

Kellems Automotive and Elias Hatter are the best!! We have had our cars serviced here for years and Elias ALWAYS provides professional, HONEST service and is beyond fair with his pricing. As a woman you can trust that he will treat you with respect and he will fix what is actually wrong with your cars. Great customer service every single time!! read more

My husband and I have taken various cars to Elias Hatter and referred several of our friends. We have had exceptional service in timely manner always communicated exactly what our cars need and very well priced. Camille and Elias are of excellent character and well respected business people in redlands. We have known them for 22 years and have nothing but great things to say about them business and personally!!! Would highly recommend and trust them with anything. read more

My brother took his truck there and they have the $60 estimate thing. Well they found out that the truck was damaged more than it was worth. So my brother asked them if they knew anyone who would buy it from him as is and they found a buyer. Plus they waived the $60 fee! I have never been to a place like that where not only do they waive the fee but they helped him find a buyer as well! Wow! Outstanding! Now he has a down payment for something else and we have a car repair shop for life :) read more

We've had our cars serviced by Kellem for about 8 years and have had nothing but positive experiences. They are honest, reliable, and just recently I went in to fix something on my car I'd been dreading, thinking it would be a big job and expense. The gentleman behind the counter fixed it himself in less than five minutes and wouldn't accept payment. We have always been very happy with their service! read more

I took my car in for a smog check and just like most was very leery while they performed the test. Being a woman and in the industry, you kinda wonder who's NOT up to something. As the tech circled around my vehicle I became even more suspicious as to why he'd be checking in the wheel wells. I mean, what do the tires have to do with a smog check right?! Anyhow, the smog check was done while I waited and it took but maybe 20 minutes. When the tech Mark came up to the front office, he advised me that there was a bulge in my left front tire and that I should be careful. I knew the tread was low but didn't know about the bulge. He didn't try to sell me anything, but was just letting me know. I thought that was kinda cool. Oh and by the way, my car passed and I thought the $48 charge was pretty dang reasonable. Thanks Mark! read more

My co-workers and I started taking our cars here once Sears Automotive closed down. As a woman finding a trustworthy mechanic can sometimes be a job in itself. Although I haven't needed them for any major repairs, but for regular maintenance and smaller issues they have been great. Their prices are very reasonable and I have gone in a couple of times thinking my issue was bigger or more urgent than it actually was and instead of taking advantage of my lack of knowledge the owner would let me know my issues were fairly small, or I could wait to have them fixed. I have literally gone in there anticipating having to spend a few hundred bucks, and came out spending less than $100.00 and they won't try to keep your car forever either. read more

Dealing with this owner/manager was one of the WORST experiences we've ever had. We took our RV there for a smog check and it passed the emissions test with flying colors. However, on the visual inspection, the integrity of the gas cap was questioned, as well as an air cleaner. We were charged $60.97 (which included a 10% military discount, as my husband is a Vietnam Vet), and told to bring it back when the two items in question were replaced, and we would be given a 20% discount. My husband asked what we would be charged FOR, as all that was required was a look at the gas cap and the air cleaner ... it had already passed the emissions test! We were again told that we get a 20% discount, and we're sent in our way. Regular price should have been $67.75, for an RV, so to bring it back was still gonna cost us $54 ... but again, just for him to see that the filter & gas cap had been replaced! My husband returned yesterday to complete this inspection and was told that they NEVER give a 20% discount, so would have NEVER told him that. These were the same two people he spoke with 8 days ago. Needless to say, rather than give them another cent, my husband told them he would take his business elsewhere ... and he did. I was furious. First of all, the lack of ethics in charging ANYONE again, for something he had already paid for ... and JUST FOR A VISUAL INSPECTION??? That just demonstrates a lack of integrity, respect, and morals. Secondly, I wonder how many others he's done this to, and just gets away with it? We will continue to be their WORST commercial. We will never take our business there again, and I hope you'll think twice about it too! The place he ended up taking it to, charged a bare minimum, and only cuz they had to actually scope it. They told my hubby that most places would have charged him HALF the price the first time, and the remainder when he returned. Shameful ... just shameful. read more

The nice thing about Kellems is that they have depth. The owner Elias Hatter was away on a business trip when I had to bring my 1998 BMW in for repairs recently. Sherry at the front desk took care of me just as if he was never even away. She called around to get me the best price on parts, even though she was busy, and saved me at least $200. In the Army, we called that "Above and Beyond." At Kellems, they call that "Business as Usual." Thanks, Sherry! read more

It's so nice to have an automotive shop where you can trust the employees not to rip you off. Been going here for about 7 years now and have loved every experience. I don't know about the the other yelper's brake pads but the last few times I've gone for routine oil changes, i always ask about mine because I haven't had them changed in about 4 years. When i ask they say "Brake pads are still good. Maybe next time." Saves me money because I've been to shady shops who would have changed them just to get some money out of me. Anyway, nothing but praise for this shop! read more

HONEST MY ASS. Taking me for a ride. As soon as I walk up to the counter, it was made clear that a NEW catalytic converter had just been installed. Kellem's tesed it, it passed the emissions test, but they failed the visual because they couldn't see the #s on the top of the newly installed catalytic converter. The mechanic want to charge $30 just to remove 4 screws to view the top. Then charge for another complete test. It was going to add up to about $100. They put notes on the receipt about this. They knew damn well what they were doing the moment I stated "New, direct fit CAT just installed". I took the car next door to STAR Smog PRos http://www.yelp.com/biz/star-smog-pros-auto-repair-redlands and the mechanic there couldn't believe it. I called around and got the same response from smog techs, Star passed the car in about 20 min. You want honesty, try somewhere else besides Kellem's. They're takers, not givers. read more

Kellem's ' has been very helpful to us! They are honest and efficient. My good friend's husband who was an automotive hot line technician for Mazda - said that they are "right on the money" with the repairs they have done for me. They also go over all the options/costs/priorities with me before they repair. They allow me time to do research and decide what I want done. They even called my friend's husband and went over with him the repairs, the codes, the diagnostics, etc. He read the "codes" that came up on the diagnostics and agreed with their repair plan. They have never charged me or anybody else that I have seen for diagnostics. Since this is my only car, I often wait for my repairs. I have seen and met happy customers. I cannot afford to pay for repairs that won't fix my car. I need a reliable car. That is why I work to make informed decisions before getting my car repaired.- I went there after I saw another web review about their honesty. I agree, and will continue to trust Kellems Automotive with my car and my money! read more