Wanna watch FOUR AND A HALF HOURS of Family Feud for a simple oil change? Wanna be lied to that…read moreyour car is "almost done" when in reality the service tech was just chatting in her boss's office for an hour and never told the team to start on your car? Then come here! And for an extra good time, ask for Kallie Gordon. She's super busy and important - she'll be sure to tell you.

WORST CAR SHOPPING EXPERIENCE EVER!!!! I just stopped by this afternoon to see what this dealership…read morehad to offer--I've heard such great things and wanted to give them a shot at my business. I know EXACTLY make and model I want and am already pre approved for my loan. I walked in and was immediately blown off and given to another sales associate. This woman just walked me back to her desk and the first thing she asks me is "what kind of car am I driving now?" What does THAT have to do with anything?!? Then she proceeded to tell me that "maybe today isn't the day for me to be buying a car" Yeah, you're right. Your rudeness and unwillingness to listen to this customer and help cost you a commission, BECAUSE I CAME IN READY TO BUY.

If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

Great experience. Fixed my hatch. Fixed my rear side mirror. Hand washed the car. No charge…read more Service Smile Free Can't beat that.

made me wait a day for the car, then didn't even have it ready when I came to get it.read more

I was picking up my car as it's my delivery date yesterday , I was 30 minutes early since I had to…read moredrive almost 3 hours to Tesla's dealership at Riverdale. I was expecting the process would be about 20 minutes as I learned from many Tesla owners' experience, unfortunately that was not the case. The lady with dark hair that was supposed to help us kept disappearing even their coworkers couldn't even find her. We waited. So they sent another associate a young girl came to help with signing the paperwork and getting access to our new purchased Tesla.

Purchased 2 vehicles from here 2 years ago. We were treated & supported better than any other…read moredealership we've been too. We purchased the Total Care warranty, and their service department has also always been fast, and courteous. This will be where we go for both for all future purchases & service appointments! Thank you to the team!!

took our jeep there twice . they have no knowledge unless it throws a code . a bunch of silly…read moremonkeys working there both times they couldn't figure out it's a fuel issue . they didn't even bother to check fuel pump even though it had all the symptoms lol

**** please ready before purchasing a used vehicle **** This…read morewas one of the worst dealership experiences I've ever had. We purchased a used truck from Young dealership in Riverdale and specifically asked multiple times for the vehicle inspection report BEFORE signing anything. We were told, "we'll get right on that," but it was never provided. I had to come back two more times, and on the third visit I finally said I wasn't leaving without the inspection report and Carfax. It took over two hours to get them. Once we finally saw the inspection report, it was clear why they avoided giving it to us. The truck had serious issues flagged, including oil leaks, bad brakes, and rotten tires--all marked as high caution. Within a day of bringing the truck home, it was actively leaking oil. We immediately reached out and were given the general sales manager's (Jason Shipley) contact. It took a full week to even get a response, and after being told we'd hear back, we were completely ignored. After two more weeks of trying, we had to go above him to the general manager (Jacob Sobers) just to get any help. We were told to bring the truck in to be fixed. We clearly explained the issues, but the service department either ignored or overlooked them and focused on other things. They claimed it was "fixed," but when we got it home, it was still leaking oil and still had engine blow-by. We took it back the very next day with the same problems. Then came the worst part--they denied the repairs. We were told every used vehicle comes with a 3-month/3,000-mile warranty, which covers any lubricated part and lubrication issues like oil leaks should absolutely be covered. Instead, they refused to honor it and would not take responsibility for a vehicle they sold in poor condition. This dealership was dishonest from the start, failed to communicate, and completely avoided accountability when serious issues came up. We were misled, ignored, and left with a vehicle that should never have been sold in that condition. I would strongly advise anyone to think twice before buying from here.

Larry H Miller is now Young Chrysler Jeep Dodge. They contacted me while I was looking at a Jeep…read moregrand cherokee on carguru. When Bret Simon's contacted me.I let him know I was looking for one that I could flat tow behind my motorhome. He assured me that the grand cherokee limited could be flat towed. I then asked about another grand cherokee limited and he said the same thing. So I drive 300 miles to meet and we continued to talk about flat towing the jeep we bought. After returning home a couple of days later I was reading the owners manual and found that the Jeep I bought has a quadra track 1 transfer case and can't be flat towed according to the manufacturer. I have sent Bret a text about this and as of yet have not heard from him.

From sales to service, it feels like a stupid game. Dealership add-ons, which most states say you…read moredon't have to pay for, to service departments "suggestions" for added service. It's like being spammed every time I drive onto the property. I now send my complaints concerning dealerships directly to KIA corporate (KIA.com) as Dealerships don't care about these local ratings. I'll be taking my car to a trusted local garage for future service. Sadly, this will be my last KIA product, and I actually like their cars but if warranties can be ignored or the huge number of 1 and 2 star reviews don't matter, then why buy the product?

We took our business elsewhere. We were looking at carnivals that were $44000 with almost no…read morediscounts (bout 42500 after discounts). They offered us 4000 for our trade in, we just spent $15000 on only 6 months prior. They wanted 6.6% interest, even though the kia sales event on their own website, and on all kia dealer sites, offers 3.99%. The salesmen was nice enough, but we new this deal was bad. On top of it all, the dealership itself gave us bad vibes. The selection of the vehicles was a lot less than others. About 1/3rd as much. The lot was dirty, a lot of cobwebs, debris on the vehicle that had caked up dust around them, etc. I'm used to new car dealers cleaning there vehicles basically every morning. To be fair it had been dusty/windy that day, but the caked dust and cobwebs suggested it had been a minute. During negotiating we said from the beginning we were just shopping and would like their best offer. They started at about $660 per month for 72 months. Offered 650, 620, i think 560 was the final offer. The manager came out to try and strong arm us "this is the best we can do" and when we still said no, they weren't rude, but were very cold about it. Boy are we sure glad we shopped around. We ended up closing at Jerry Seiner kia, for an identical vehicle, same price. Got the 3.99%, Got $9000 for the trade in Got the payment down to $450 per month. x72 months. SIGNIFICANT! To be fair, we had to negotiate at jerry as well. But while there texted the Wasatch salesmen asking if he could price match. The best they could do was $497. Still a difference of $47 mo, 3384 total. I hate that dealing with the "greasy car salesmen" is so true, and it's such a game. You really have to shop around, and negotiate. Honestly best advice, walk away, never say yes on the spot! You can always come back, they will welcome you with open arms. If you say yes on the spot, it's likely you got taken for a ride. I don't know how these people sleep at night having such a wide cushion to play with, but always trying to get every penny they can, for the exact same product...

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you