Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really…read moresmooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo!

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

Jon Velasco was absolutely incredible! I originally came in looking at a used Acura, but…read moreunfortunately I wasn't approved for it. Jon didn't give up on me, he went above and beyond, pulled so many strings, and somehow made it happen for our family. I ended up leaving in a BRAND NEW 2026 Honda Pilot, which is honestly better than I could have imagined! With our third baby on the way, having a safe, spacious, comfortable family vehicle means so much to me. Knowing all three of my babies will be riding comfortably from now on is the best feeling. Jon genuinely cared about getting us into something that worked for our growing family, and I couldn't be more grateful. If you're looking for someone who will actually work for you and do everything he can to make it happen, GO SEE JON VELASCO! Thank you so much, Jon!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger

I have to give it to 'em- they get the job done, even when it takes awhile. Two sensor lights had…read morecome on in my car, so I took her in to get looked at along with routine maintenance. They thought the problem was solved, but as soon as I picked her up and pulled off the lot the lights came back on. I brought her back, and they gave me a loaner and said they'd take a look. My man Josh Ballard stayed in constant communication throughout, even sending me pictures of the progress as they tried to get to the root of what was going on. It took about three weeks but eventually they got it figured out and I was able to come pick her up. They really are a great crew, and they'll make it right.

I ultimately purchased the vehicle and, so far, I'm happy with it. However, I was extremely…read moredisappointed with how the sales process was handled. We spent a considerable amount of time going back and forth negotiating the purchase price and monthly payment. Throughout that process, every payment worksheet I reviewed reflected a 72-month loan. After several rounds of negotiations, they finally presented me with the vehicle I wanted most at a price that, while a little higher than I'd hoped, was still within the maximum I was willing to pay. Feeling like we had finally reached an agreement, I signed the paperwork. It wasn't until afterward that I realized the financing term had changed from 72 months to 84 months. At no point during the negotiation or signing process did anyone mention that the loan term had been extended by an additional 12 months. Had that been clearly disclosed, I would have had a very different conversation before signing. I fully acknowledge that I signed the paperwork, and I take responsibility for not catching the change. However, I believe customers should be able to trust that such a significant change will be clearly pointed out rather than quietly appearing in the final documents after hours of negotiating around a 72-month payment. Whether intentional or not, the experience felt misleading and left me questioning the dealership's integrity. While I'm happy with the vehicle itself, I would not recommend this dealership based on my purchasing experience. Buying a car should leave you excited, not wondering whether important financing terms changed at the last minute. Literally cried at the end of signing my documents due to me not carefully reading the terms and my multiple sales person's not telling me they extended it by 12 months. This does explain why it took so long for financing to see me. It feels extremely shady. Outside of that customer service and the vehicle are amazing. I am torn because I loved everything else - just wish they'd been more up front with me **the business reply is ironic. After reaching out I still hear crickets. They don't care what tactics are used...so long as a car is sold

We don't usually write reviews, but this was a 5-star experience worth sharing--Yelena Pavon and…read moreMario at Larry H. Miller Chrysler Jeep Avondale really stood out. We were searching for a 2026 Jeep Rubicon and couldn't find anything on the lot or even within 10 miles online. Yelena Pavon didn't stop there--she took the initiative to check the delivery lot and came back with the exact vehicle we ended up buying. That level of effort and dedication is rare and definitely deserves recognition. Mario handled the deal and was fantastic to work with. He was flexible, solution-focused, and found a creative way to include side steps, which we really wanted. You can tell he cares about making things work for the customer. Aurello Gonzalez in Finance made the paperwork easy--clear, efficient, and professional. The biggest surprise was the follow-through: Yelena Pavon personally delivered the vehicle to our home and picked up our trade-in. That's above-and-beyond service. We would absolutely recommend Yelena Pavon and Mario to anyone looking to buy a vehicle. This team truly earns your business.

Extremely disappointing experience with the service department. I originally brought my vehicle in…read morefor recall work and was told it would take two to three days. When I returned to pick it up, my advisor, Esteban, could not locate my paperwork or vehicle and repeatedly asked if I was sure it was still there. Customer service later asked me to bring the vehicle back and promised the dealership would cover my rental. When I arrived, Esteban again seemed unaware of the appointment. After additional issues were found, he quoted me less than $1,300 and confirmed that their $300-off promotion would apply, bringing my total below $1,000. I authorized the repairs based on that price. When the vehicle was finished, I was suddenly told I owed $1,359.90, with no clear explanation for why the confirmed discount was not reflected. I also asked about a loaner and was told I would receive a call back, but that never happened. I was then told I could be responsible for additional rental days, despite customer service specifically promising rental coverage and the dealership's poor communication delaying the process. The entire experience involved conflicting information, missed follow-ups, an unexplained price increase, and very little assistance from my advisor. This is exactly why customers hesitate to use dealership service departments. Based on my experience, I would not recommend this location and will not return.

I've been a customer of Wii Auto service center for over a year now. I originally came in on a…read morerecommendation for an oil change. I was very pleased with the service. I have since had other work done here and oil changes regularly. The staff is very professional and kind. I would especially like to compliment Susan, one of the management team. I had a slight issue which she promptly resolved. She runs a very tight, professional ship. I will continue my patronage here based on all of the good experiences I have had. I would definitely recommend this business to others. In fact I have referred both friends and family to them. They've built a trust with me that I admire and appreciate. Exemplary service!

what a shitty service f this place. No call no show on my oil chain appointmen they pretty told…read moreto f off

Another visit to Earnhardt Hyundai for routine maintenance and another quality service check…read more Everything went smoothly, from the online scheduling, inbound process, customer lounge, to friendly service advisor, Kenny. Trust Avondale Earnhardt Hyundai for your service needs.

I had an extremely positive experience buying a car(believe me I know it sounds ironic) I just…read morewanted to let everyone know if your in the market for a new vehicle, and want an honest team, I mean everyone from sales(Aj) to management (Chris) to the finance guy(Mike) then go see the guys over at Earnhardt Hyundai. Honestly the best and easiest experience I've ever had. I brought my special needs son with me (I had no choice) he started having a meltdown, they were empathic and accommodating throughout everything, got me out of there in under an hour. Truly a wonderful experience. I've grateful and extremely happy. Just wanted to share.

I just purchased my third car from Gateway and as always the experience was great. I love that as a…read moresingle woman I was treated with respect and not tried to upsell me when I went in with a car in mind and the pricing I could afford. Donald is so knowledgeable and didn't waste my time. I actually got a nicer car than what I originally was expecting to get because they had some great sales going on. Thanks so much to Donald and the Gateway Team! Will definitely recommend to others!

I rarely leave negative reviews, but Gateway Chevrolet needs to make this right…read more After recall work on my truck resulted in additional issues, I dealt with conflicting information, poor communication, and an 8.5-hour wait for a repair I was told would take approximately three hours. Because of how poorly the situation was handled, a service manager personally contacted me, apologized, and promised me THREE FREE OIL CHANGES as compensation. Now that I'm trying to use what was promised, I'm being told there is NO RECORD of the offer. I was then promised another call back to resolve it, and once again, nobody called. I'm not asking for additional compensation or special treatment. I'm asking Gateway Chevrolet to stand behind its word and honor the three free oil changes its own manager promised me. At this point, it's not about the oil changes. It's about whether a customer can trust a commitment made by dealership management. I would appreciate someone from Gateway Chevrolet contacting me and making this right. Until then, I cannot recommend this service department.

Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

Don't even bother wasting your time at any other VW store in the entire valley, it's one and done…read morewith Andres Mendes (Sales), Oscar Villa (GSM) and Ed Fonseca (Finance). My second vehicle purchase from LHM VW in Avondale and likely will not be my last. Just a great experience every time. The firm handshakes, the transparent pricing, remembering details from our transaction a year ago, etc. Andres with such a good sales demeanor, no pushy tactics, just cutting to the chase early. Oscar providing reassurance that as a returning customer, they'd take care of me (and they did). Ed doesn't try to jam any F&I adds down your throat either, gave me the sheet, 100% let me decide if there was anything I wanted or had interest in. And I don't live close, 40+ miles away but it's worth the time, energy and effort to make a trip to Avondale to see the crew. And a bonus convo with Peter Karwacki (Sales Mgr) on how they take care of their Golf R's (all parked inside, no joy rides, etc. - mine had 4 miles on it!) Give Andres Mendes a call today to schedule an appt (or stop by unannounced) and get the ball rolling on your new VW!

I had set an appointment last week for a 9:00 a.m. oil change and A/C check on my 2025 Taos. I was…read moreon time. The service department didn't have me on their service schedule and came to find out that I was on a different schedule but apparently the two systems don't "talk" to each other very well. I was told they couldn't check the A/C until later in the day. So I canceled that. And now have to wait 1 1/2 - 2 hrs for the oil change! A scheduling, management, or customer service problem? All the above I think. One good thing they said they'd wash my vehicle for free.

Ivan and the We Buy Your Car team made this an easy process to receive a fair market value…read moreassessment, conduct paperwork, and conclude the sale of my former car all within about an hour. Thank you Ivan and AutoNation!

It was a pleasant visit. I didn't feel rushed on my decision making and as a female this was…read moreimportant. I felt heard and seen as a possible buyer.