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    Ken Garff Volkswagen

    2.1 (82 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 3 months ago

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    Nick B.

    So i figured out exactly what they did and how to fix it. when I drove the car to Volkswagen the car was driving, smooth and when I got the car back around 30 to 40 miles an hour, the car would start shaking. also, the coolant was leaking, which was not prevalent when I drove it to Volkswagen so I was confused on how this could be two new symptoms. Well how I was able to fix it because I actually know how to fix the car I just didn't have the computer and that's why I wanted the diagnostic, but I ended up buying the computer myself and I figured it out myself through a freeze frame analysis and analyzing the exhaust cam and the intake cam positions, actual and specified. The reason the EPC light was turning on was because the exhaust cam phaser has a locking bolt that had broken and the variable valve timing sensor that senses that exhaust cam had been taken out and then twist it and essentially broken and placed back in the sensing hole and then there is an additional issue with the car, not reaching the proper temperature and once I fixed the coolant hose that had the coolant vent valve that is supposed to stop air from circulating in the coolant line system actually was allowing air in because there was a cut on the coolant line so once I fix the coolant line and I fix the variable valve sensor that never had any problems until I brought it to them then I was able to determine that the exhaust camp phaser need to be replaced because of a broken pin and I also need to replace the water pump because there was some vandalism next to one of the hoses that was leaking that wasn't there before I brought it in. what I truly think this tech was doing was creating a problem were the only way to fix it was to replace the exhaust cam phaser the variable valve timing sensor the timing belt the timing belt tensioner the water pump a new water pump belt, and a few new coolant hoses and also a vacuum hose because the tiny leak that was there before had become a very big leak by the time I left. Anyways, the total cost for me to fix all of these problems was $10 from the junkyard for a new coolant hose off a 2009 Volkswagen and I cut the coolant valve out of the old hose and shoved it in. They used hose, then the temperature started functioning properly, I ordered the variable valve timing sensor off of eBay for $25 and it worked perfectly fine, I ordered an exhaust cam phaser used off of eBay for $50 and so far it's working OK and I ordered a water pump off of eBay for $66 with tax free shipping and then I had to buy the computer to figure this all out that was $220 and I use my $20 AI membership to analyze some of the measurements. The great news is is I never had to adopt the car in anyway and I also never had to go into the advanced functions. This was all mechanical and it was just one and done. Need to fix a few parts that had been I believe intentionally damaged when I brought the car into them. I don't believe the car actually had an issue, however, once you fix a timing belt, and the timing was off by a tiny bit. The sensors do come back on, but when I fix the timing belt on the last run, it actually was OK enough to pass. I just need to drive it for three days and that's what I didn't do so before you bring your car into Volkswagen after you have a major repair make sure you always drive it for three days to see if the codes clear themselves.

    Proof of appointment reservation and recall information.

    Steven was an a-hole didn't even bother checking to see if the dealership had any loaner cars at 8am , management should fire him dude does not care about his attitude , customers , and makes VW brand look bad, I mean just look at him. I called and made an appointment 1 month ahead as they told me Dec 13 would be a day they would be able to work on the recall and give me a loaner car , stating over the phone they would be able to give me a loaner car in person when I should up Steven didnt even bother checking he just shut me down right away being rude with an attitude and dealerships lot was full of cars literally no parking no where lol pretty sure they had loaners . I currently have a recall on my car about the front passenger airbags potentially going off automatically , if these airbags go off I will sue Steven and this dealership for my injuries .

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    1 year ago

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    CarMax

    CarMax

    3.4
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    Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

    I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check…read more I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax.

    Enterprise Car Sales

    Enterprise Car Sales

    3.3
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    Here is the thing about buying a car - when you buy a new one, there is supposedly a certain amount…read moreof immediate depreciation that occurs when you drive a car off the lot. Unless you just have to have a new car it makes a good amount of financial sense to buy a used car. However, if you go to a general used car place, they may not have a strong desire to build an ongoing relationship with you, they may want to make as much money as they can make off you, in a one off economic exchange. What you want is a place that sells used cars that sees the benefit of an ongoing customer relationship, a place that doesn't want you just to buy a car but to use them every time you need to rent a car - enter Enterprise Car Sales. For a place like Enterprise a used car is a commodity, one where they see the need to make a reasonable amount of profit relative to the recognized value of the car but not a situation where they want to leverage you for all the money they can make on a one off exchange. My own experience was quite pleasant. I looked at the sorts of cars they had available online and then sent in a request for a contact. I immediately received a callback from Phil Biehl, one of their car salespersons and we set up a time for me to come in the following week. He was even nice enough to call me the day before to better dial in on what time a car I was considering buying. When I came in he let me know that the car I was considering had the price dropped on by about a $1K - it seem Enterprise tracks the recognized values of their cars and if they drop they adjust the price downwards - this makes sense in a business model where the company is seeking a defined profit percentage - think Wal-Mart and their roll-back of prices when they work out a better deal with a supplier. I then sat with Evan Chelini, the Assistant Sales Manager, who provided me with a list of options for the purchase, including tinting the windows and a 4 year warranty plan (which I bought) and other options that I decided I didn't want - it was no pressure, and the warranty plan included a free rental car if my own vehicle had to go into the shop and as per their rental practice they would even pick me up at my house and take me to the nearest spot to pick up the rental car. Now, here is the final thing, when you buy a car from Enterprise, you have, I believe, 7 days or a 1K miles to decide you don't want to buy the car and they only charge a $200 restocking fee - similar to when you return something at Amazon - once again, a clear indication that their business model is about maintaining and building an ongoing relationship versus a one-off economic exchange. Well, that was my experience and I would happily buy my next car from Enterprise - that will not be, hopefully, for at least a decade and in the meantime, when I need to rent a car for a road trip (don't use your own car for a road trip people, rent a car so your own vehicle lasts longer) I'll gladly continue to do it through Enterprise. :-)

    I bought a used Chrysler Pacifica from enterprise car sales in Gilbert. Within less than a year,…read morebut fortunately, while barely still under warranty, the transmission completely went, requiring a full replacement to the tune of nearly $15,000. Not quite a year later, we are again experiencing engine issues and the passive idol system through which the car shuts off went out of traffic. Light is completely disabled, and the car won't turn over. Today I had to have it towed to my mechanic. Considering I put about $7000 down and financed another approximately $24,000. I should not be having these problems within about 18 months of the purchase. The warranty is expired and it is on me, but I do not want others to make the same mistake I did. I have learned that there was information about the condition of the vehicle that was not shared with me and now because of its condition, I am underwater on my loan. I would never, and I emphasize never buy a car through enterprise car sales again. They make the stereotype jokes about used car salesmen seem very appealing. I feel that I was duped and got stuck with a lemon.

    Ken Garff Volkswagen - car_dealers - Updated June 2026

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