What a great car buying experience I just had at Ken Grody Ford Redlands. From the moment I walked into the door they made me feel like family. Rene went completely out of his way to make sure that he did everything he could to give me all the options I needed for my purchase. I was in and out of the dealership in about 2 hours. The fastest I've ever bought a vehicle. Rene's son Cristian was outstanding getting me the best warranty and coverage he could for my new truck. To make my experience even better they even delivered my truck to my house in Lake Elsinore and picked up my trade. This was the best experience I've ever had buying a vehicle by far. These guys treated me like we were family every step of the way. Thank you Rene and Cristian for your hospitality and top notch customer service. I highly recommend buying a vehicle from Ken Grody Ford Redlands. See you soon when I buy my next vehicle! Vince read more

I just bought a car at Ken Grody Ford Redlands,Working with Fabian was great; his approach was not pushy but very informative, ensuring that I felt confident about every feature of the EXPLORER. The seamless integration of technology and thorough explanations left no question unanswered. Highly recommend this spot for anyone looking for a genuine and supportive vehicle purchase experience! read more

Tl;dr: It seems, from my experience that the multi-point inspection and "blue certification" is a meaningless label. I was also mislead into thinking I had proper warranty coverage only to discover it didn't cover what they SAID. I came to this dealership because they had, what I had assumed to be, a good deal. I was excited about the car I was interested in and a bit nervous. It was my first time buying a car completely on my own. I was in the market for an Acura TLX Type S. A dream to own for me. I saw a 2022 listed on Car Gurus for $43,926 and 34,433 miles. When I arrived I was greeted and met with a sales associate and promptly made our way to see the vehicle. While discussing the vehicle I was told it had a 100+ point inspection and was deemed "Blue Certified". When I sat down to drive the car everything seemed well. When returning to discuss the deal I felt quite pressured. I ended up trading in my vehicle and financing the Acura for a total sum of $76,000. Which also included a 100k Mile/5 year warranty. With the multi-point inspection and warranty I felt at least a bit more confident but looking back on it now it feels like it was a charge placed on me at the last second as the first sales rep didn't discuss the warranty but the closer did. I'll discuss more of this later. Over the the next few weeks of ownership there was more I started to notice. 3 major issues began to show. Things not obvious on a 10 minute test drive. The cars alignment was off and veering to the right. The tires although still usable were definitely "used" and the front passenger side rotor/brake was starting to take damage. I did return to the dealership and they took care of it. That should not have happened if they actually inspected the car. Over the next few months I would have a few mishaps of a cracked windshield and I had damaged a wheel. To my surprise the warranty I purchased did not cover any of it. Which is so disappointing because the closer that spoke to me even told me my wheels where covered, referencing Mustang wheels that they covered. Even when attempting to use the roadside assistance I was charged for a mileage difference that they made an error on and I was charged for the distance of their misdirection. I was left without any vehicle for over a month to at least try to get the wheel fixed, Missing work in the process. I was so confident in that warranty and I have taken a financial hit that's still being felt today. Even now, as of writing this I'm still having issues with the braking system. The front passenger side is wearing faster than the others. All the other brakes still have about 50% material left and the faulty ones are already completely used up. Maybe the ABS system is faulty. I also noticed maintenance reminders telling me my differential and transmission should be serviced but I have no idea if they even did. My dream car has been a burden and I thought I was gonna get nothing but enjoyment from it but I've felt nothing but distress from how unpleasant this experience has been. read more

Ken Grody Ford - Here the listing that I saw on car Gurus. - Car Dealers Near Me - Redlands, California

We bought a truck from Ken Grody Ford.. our salesman was Eduardo and Tyler.. they had great knowledge of all their products and kept in touch with me prior to the purchase with info that I requested. After my purchase I did have an unfortunate situation with one of my tires but Kevin in the tire center took care of me!! The employees here have taken care of me.. much appreciated!!!! read more

Michael Pawley in finance is amazing ! He was so helpful to me with GAP I greatly appreciate his kindness and patience Thank You so much

Bunch of crooks!! Bought a Bronco with them for 71k a few months ago. No longer had a need for it so I brought it back and attempted to sell it back to them. The exact same car, 3k miles more than I purchased, with no scratches or anything. And they offer 47k and say they don't pay over Kelly Blue Book. Wtf! Every single car on the lot has an extreme mark up on it. 100k mark up on Raptor R. 50k on Bronco Raptor, 30k on regular Raptors. Maybe we should stop buying vehicles over sticker so they learn their lesson. Very poor ethics. read more

Our salesman, Mo Gad was extremely knowledgeable about the Mach E. We had tons of questions and concerns and he was patient with us. We had one of the best experiences shopping for a new car. So much so, that we got on a lease which I haven't done since 1995! We're looking forward to the next auto purchase with Mo and Ken Grody Ford. read more

Tyler was engaging and helpful. He made my car purchase a very pleasant experience, and stress-free. Tyler went above and beyond my expectations. The car is exactly what I wanted. read more

I went to the service center as a walk in at 3:40pm and it was expected they wouldn't be able to help me the same day without an appointment so when the first person I spoke to said I can leave the car overnight or drop it off first thing the next morning to have it looked at I had told them I would come back in the morning. The reason for my visit was because my car battery wasn't working great to turn on the car and I went to dealer since it should be under warranty. As I was trying to leave my car wasn't turning on and the car was making a horrible sound. An employee, James, came up to my car and cared so much to help me out and made sure I left the lot with a new battery to get home safely. I was out of there in less than an hour. I really appreciate employees like James!! read more

Called to make a service appointment for recalls on my truck and was told no rentals are provided for a recall that will take 2-3 days to repair. Was hung up on when I asked why not. When I called back I wanted to speak to the manager and gave my information, no one ever reached out. I am writing this as I am on hold for over thirty minutes to still try to get an appointment for the recall notice. I guess recall work does not matter since they don't get to overcharge for it. read more

Everything went well all people were amazing, Christian Johnson and mathew Jones were spectacular and great in customer service

Everyone was extremely helpful and nice! I got the perfect Bronco I wanted with the help of getting a KG custom package on it.

If you like wasting time and being on hold forever, then this is a dealership for you. I cannot recommend a good service advisor because I've never had one. Stay away from this place, they don't know how to answer the phone and they have no manners. read more

I have purchased two cars from KG Ford Redlands and the experience has always been remarkable. I have a usual saleswoman that helps me out with my purchases, however she was out of town. Instead, Jimmy Hernandez was our salesperson (the ENTIRE team helped us out) and he was super honest and upfront the entire process and was no pressure throughout. Additionally, he got us in a car that was absolutely perfect for everything that we needed and payed attention to our needs as well. I would recommend this dealership to anyone who's looking to buy a new Ford or even a used vehicle, the customer service is STELLAR. read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

My household has purchased 2 vehicles from here. a F150 and an Explorer. My Explorer was a lease and I decided to purchase at the end of the lease. The team was happy to help and everything moved along smoothly. I also use their service department. I have had amazing customer service from them. My past experiences at other dealer service departments (Toyota Kia Dodge) I always left feeling upset, Confused or defeated. Well, I have never felt that way here. Jeff is my go to and he has always made me feel welcome. He has been patient with me when I have questions and goes above and beyond. the rest of the team in their service department are always welcoming also. Overall an amazing environment. I will probably always own a Ford because of the custom service from the service department! read more

I want to thank Ken Grody ford Redlands,and my service adviser James Morales for all he did getting my truck as soon as possible, this meant so much to me as I needed to get to the Fire Areas ,as soon as possible. Thank you T. Capps read more

This is the third time I have taken my truck to Ken Grody Ford in Redlands to be serviced and have had to call multiple times to get updates. This is also the second time they have kept my car over 24 hours without even looking at it. Yesterday, we dropped our car off at 7:30 (our appointment time). We checked back in with them around noon for an update (by text) and did not receive a reply so we stopped in because we were in the neighborhood. We were told our service rep, James, was at lunch and would get back to us. He called at 4pm to tell us the car still needed to be looked at and that it would happen before they closed and he would get back with us. He didn't. I sent a text at 11:30 this morning and an hour later, got a reply that the tech was still waiting to look at it. We told them yesterday that we needed to have our truck back today and when I reminded James of that, he said he "may" be able to get me a loaner car. Not sure I will take my car back after this. read more

I negotiated this deal over the telephone, fully expecting the terms to completely change upon arrival. This is the first dealership I've ever encountered where the agreed upon deal ended up exactly as promised. I always dread buying a new car, but this was an extremely easy and pleasant transaction. Top-notch friendly, professional, no-nonsense staff. I couldn't be happier. I highly recommend Ken Grody Ford! read more

Went in for warranty work for the 5th time and was upset to be there again, and the guy told me "well, that's what you get when you buy I used car." I purchased my car from there, and will never ever go back. That place is a joke in the way they talk to their customers. Malachi was a douche to deal with in service. Nobody willing to to the right thing. My car is finally being lemon lawed from there. DO NOT GIFE THEM YOUR BUSINESS! read more

My vehicle was coming to the end of a lease. I knew the car had some equity so I requested a purchase offer from Kelly Blue Book. I felt the offer was appropriate and fair as the car is in excellent condition. Once an offer was made information from local dealerships was sent to me. I took the car to two other dealerships in Redlands and both tried to give low ball offers based on two small windshield chips. When I arrived at this dealership I met with the acquisition agent, Katelin. She was amazing. She examined the car, documented her findings and presented me with a purchase offer that was even higher than the original KBB offer. Katelin handled all of the paperwork and dealt directly with the lease company. She was extremely friendly and appeared happy to help. This is the kind of interaction and service that will bring customers back for their next purchase. read more

Took our 2015 Explorer there to look at our engine light after one shop said we needed a new engine. Jeff Fross helped us and was up front with the work and the cost. Excellent service and happy to work with Ford Trained techs. Car back to normal!!! read more

Ive been watching the market for a Lexus IS 350 F sport for quite some time now. I came across a posting online that had no pictures (I probably inquired as soon as they posted it lol) but I sent an email and received a reply within the next day from Andrew Norton. I requested photos of the vehicle before proceeding with anything and Andrew understood the assignment. The very next day I received photos of the car on my phone number. As a female looking to purchase a car, it can be very intimidating or be thrown plenty of gimmicks. I never felt that way from anyone I communicated with here. They were willing to meet me at the price I requested and I received a purchase order via email within the same day! I was offered the vehicle to be delivered for a fee (I am about 4.5 hrs away) but I chose to make the drive. Andrew communicated to me about the status of the vehicle over the weekend which I appreciated. Prior to this inquiry, I inquired another dealer about a Lexus who sold the car 5 mins before I showed up to someone else. So when Andrew communicated with me over the weekend I felt confident that this was going to be the one. He also communicated to me while I was traveling there and that made me feel confident they werent going to sell the car under my nose like a different dealer did. They did also do some light maintenance which I highly appreciated, it wasnt sold to me "as is". I was being a bit paranoid I admit lol and requested the records which Andrew provided and made sure I was satisfied! He literally went above and beyond! When I arrived for the vehicle everyone was nice and I was greeted. Gorgeous office by the way, wish they had snacks though lol This was my first car purchase ever &I did have doubts of purchasing a Lexus from a Ford dealer but the customer service and communication eased me alot. I worked with Mike for the financing, I advised Andrew and Mike I needed to be back on the road by 6:30pm (I arrived around 5:10pm) I was out the door around 6:00pm. I did have everything ready regarding my down payment &my own financing. Mike was also a blast to work with! I was always told that financing was the step that was the worst but Mike made it light hearted and as simple as peanut butter and jelly. Overall I highly reccommend them if they have a car that you are looking for but isnt their "brand". I had an amazing experience. The car drove amazing on my 4.5 hr commute home. A repurable business with no pushy sales, no market adjustments, no pressure and genuine customer service. Thank you again!! Please give Andrew a seafood boil or something he deserves crab legs for his customer service. read more

Excellent customer service when purchasing a 2023 Mustang Ecoboost Premium for my wife. I first reached out via email and received a reply the very next day. We then went there that day and were treated very well in a relaxed atmosphere with no pressure. Andrew was the one who took care of us and it was fantastic. We end up purchasing the vehicle that day and we could not be more comfortable and confident on our choice. No games, no gimmicks, just professional service. Thank you Andrew as well as Tommy for letting my wife have her Dream Car. read more

This dealership is actively participating in price gouging, I would avoid this dealership to prevent supporting this bad practice. read more

Ken Grody Ford - Active price gouging! - Car Dealers Near Me - Redlands, California

The KG/Redlands ford service department is the best around. After a few years of so-so experiences using other nearby Ford service centers, we came here on a family recommendation. I'm glad we did. I recommend everyone go here first. The KG Ford service is exactly what we needed. The mechanics/service writers are knowledgeable and communicate straight. We're grateful and will continue to service our family's vehicles here. read more

My fience and I brought our 2024 Ford maverick from Ken grody ford of Redlands and we had a flat tire early in the morning. Once we got the spare on we took it right to Ken grody ford and got our favorite advisor Jeff to see if we can get a new tire. He got it in the shop and installed in no time "flat" pun intended!! Lol. Thank you jeff and the amazing staff at Ken grody ford of Redlands. read more

I recently purchased a 2022 Ford Edge from Ken Grody Ford Redlands and am so happy with my car and the experience.The sales team, especially Mr. Jon Long, he was knowledgeable and patient, made the process seamless and stress-free. Ken Grody Team Support was fantastic, ensuring all my questions were answered and my needs met. Their professionalism and attention to detail shone through from start to finish. I highly recommend this dealership to anyone looking for a hassle-free car buying journey! read more

Short version: Great service, nice people, competitive prices for oil change, tire rotation, etc. Long version: For me, it's all about customer service. I had barely put my Maverick in park in the service bay before Matt Jones was at my window, asking what I needed. I told him I needed an oil change, and he had me checked in within minutes. (When I had my Subaru, it used to take at least 20 minutes of sitting in the office, watching someone tap away on a keyboard, inputting info before I could get checked in. Drove me nuts.) Here's where I was most appreciative: When I told Matt it was my first time there, that the service department at Ken Grody had been recommended by someone else with a Maverick, Matt took the time to show me around the place--including where I could find the restrooms. He gave me an estimate of how long my wait would be, and I strolled across the street to grab some breakfast at Coco's. Within the hour, Matt was calling to say my truck was ready. I live in Calimesa. There are several places much closer to home that can do an oil change for me. But I will drive to Redlands again to have my Ford serviced by mechanics who are familiar with the make and model, and especially because I received such great customer service. read more

Seriously such an amazing experience! Lax helped me not only sell my leased vehicle but made the process of buying my Ford Bronco so easy! Everyone at this dealership is so helpful and friendly. Thank you Noah for helping me with all the gadgets and connecting my Ford Pass with my Bronco. And thank you Christian for making the signing process so easy and for taking the time to explain all the documents. I highly recommend you come here for your next vehicle purchase. They also have a large inventory, unlike so many other car dealerships right now. Ken Grody Ford in Redlands makes it easy to buy a car! Thank you all again! read more

Ken Grody Ford - Me and my dream car! - Car Dealers Near Me - Redlands, California

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I went to Ken Grody Ford about a week ago with less than desirable credit. I started off with a bad trade in that was probably more undesirable than my credit. But these guys really, really worked hard for me. They tried everything they possibly could have done to get me a deal. They took in to consideration everything from rebates, me being a veteran, to personal relationships with the banks they have. Unfortunately no one was willing to take a risk on me. But I assure you, if you want honest, genuine, and up front people to put the odds in your favor, go to Ken Grody Ford in Redlands. They'll make it happen!!! I encourage all my veteran brothers to go on down to Ken Grody as well. Give them a shot, I don't doubt they'll make it happen for you!!! Thanks again guys! read more

This is solely for the parts department. I've spend over $1500 in the last week. Ordered two bed extenders for my 2022 F250 and my in laws 2019 F350 my in laws was perfect cause the middle hole is still small and threaded mine was large unthreaded hole like the other two. My instructions didn't show anything about taking off the taillight nor having a nut as a part that's needed. Decided to go onto fords accessor website download theirs instructions for it see if there was anything different and there it was. Missing piece and instructions. No biggie didn't hold it against the guy who helped me cause the instructions front page did say 2017 and up. So I go the parts department this morning at 9am I have the parts instructions and the ones in downloaded and printed out. Had all the pieces in my bed and told him all I needed was a nut for this bolt and two of them. This guy who didn't sell me it said he can cause it's a kit and comes with it and I'm like this is the parts department there's no nuts back there you can give me. He said no. He asked for the invoice I said that's the only thing I forgot but have all this other stuff and he can look me up cause I've bought all this and the two extenders on Tuesday. Guy saying he can't find me even though all my info is on my paperwork for everything I've bought recently over 3/4 invoices. guy doesn't ask for help and says he can help me without the invoice so he was making go all the way home for a piece of paper instead of finding me in the system. Spending that kind of money when you have choices you'd think you get better customer service. So screw then I went to Home Depot around the corner took the bold and got a nut and washer and did it myself! Won't be going back to this parts department for all my other upgrades I'm doing OEM on. read more

Ken Grody Ford - Bed extender, left side. - Car Dealers Near Me - Redlands, California

In October I purchased a new vehicle at Ken Grody Ford in Redlands. I went in knowing what I wanted and with my own financing. The sales person Chase was very helpful, he was accommodating and polite, he made suggestions and inquiries without being pushy or dismissive in anyway. The process was quick, polite and avoided the grueling tedium that usually accompanies such a purpose. Christian was helpful in providing a warranty that was right for me. I did not enter this lot with great expectations, but I found myself pleasantly surprised. I feel they were professional, competent and fair. read more

SERVICE SUCKED ! I have been trying to get a trailer brake issue resolved on my truck. So I took my truck to Ken Grody in Redlands. I asked to have my Trailer Relay Module firmware updated to rule out a software issue. They said they had to do a full diagnostic at $210. Needing this done anyway, I agreed. My first issue was when they said they needed my truck for another day. This was on a Friday which meant that I would not be getting my vehicle back until late Monday. Ok, I get this happens sometimes. But then on Monday I was told that the software was already up to date and that the problem was the OEM controller. Even after explaining that this was the second OEM controller NEW, they continued to blame the controller. Then when I picked up my truck, my invoice had ZERO diagnostic summary. Just a cost of repair, which I declined. When I got the truck home, I hooked it up to Forscan and noticed that the firmware was NOT updated at all. I believe the tech never looked at my truck nor did a diagnostic. The only good thing that came out of this experience, was that I got a refund... after trying for a week and being told the accountant wasn't in and wouldn't be in for a couple days. They did try to fix the problem by ordering the part that the tech believed was the problem, but they couldn't get that right. A week later I just decided to take the truck somewhere else... Fritts Ford in Riverside. A MUCH BETTER EXPERIENCE ! read more

don't think I could forgive myself if I didn't write a review for Ken Gordy Ford. Just after Christmas my fiancé and I agreed it was time to go to a dealer and order the Bronco we were dreaming of. So we went to a different location, placed an order to be on a waitlist for the build we wanted, and we were told we would receive an email confirming our order. That email never came and after a few days passed, I reached out to them to inquire and was told that our order never got placed as they we are under new ownership. I was super disappointed as this was one of the larger local Ford dealers, and I guess I just expected more. Huge disappointment. Fast forward to last Friday, I went to Ken Gordy Ford and walked inside with expectations set very low, expecting a 1-2 year wait on my dream truck. BOY WAS I WRONG. I was LUCKY enough to get a Salesman named Chase and he made my dreams happen in under 2 hours! Not only did I leave that night with even more than my dream truck (I got a much more upgraded custom Bronco), but I got a kick ass deal and great finance package (thank you Finance Manager Cristian Marcia). I cried! Peep this baby out and go see Chase at Ken Gordy Ford. THEY MAKE SHI$ HAPPEN! Thank you for making my dream truck my badass reality. I'll always come back! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

As long as we dealt with Redlands Ford, we hoped that Ken Grody Ford would give the same service. We had a problem with our truck and while we understand supply chain issues, it doesn't seem like they tried very hard - or at all - to come up with a different solution. They had my truck for two months and I finally got tired of it being there and drove it to a friend's house in Yucaipa. With a few parts and two or three days of work my friend, who is NOT a mechanic, had my truck fixed. The issues are wiring-related so not everything is 100% but at least the truck is running again. Seems like if a friend could manage this in a few days, Ken Grody Ford could have come up with some work-around in two months. I do give them credit for a wheel bearing replacement that they seemed to have done correctly. read more

I have been a loyal Ford customer for my entire life, I am on my third Ford car and come from a family of people who worked for Ford. I dropped off my car at this dealer because my transmission was jumpy. I asked to also get an oil change and tire rotation. They had my car 7 days then called to say it would cost over 3K for a transmission clutch repair. That's an absurd price, it should be less than half that. I asked for them to at least change the oil/rotate the tires, but I appealed to Ford customer service about it, since it's the fourth time transmissions needed to be replaced on my car. Long story short, Ford said no, I decided to take my car to a private mechanic picked it up on day 10. They hadn't even changed the oil or rotated the tires though. I just don't appreciate that They egregiously price inflate and don't even take care of the things I've asked then to do. 10 days is a long time without a car. If you're looking for a Ford dealer, I've been treated way better at other places. If you decide to go here, I hope you're treated better. The representatives were all kind enough face to face but actions speak louder than words. read more

I sold my car to them and they were willing to pay the most for it! I went to two other dealerships and they were willing to beat their prices and made the process very easy. I went to Kelly blue book and put in my vin they recommended a price for my car and dealerships to go to finalize the quote. The kbb staff were super nice and took care of everything for us. I dropped the car off, we signed some papers they went through the whole process letting us know what to expect and they even called an Uber for us to go home and in three days I was cut a check for the car and that was it! Quick and easy, I recommend them if you're in the market to sell your car or even buy one! read more

I can honestly say this was the best experience I had buying a car. All the employees were so excited for me. (First time financing a car by myself) as we sat there, my dad stopped by and even bought a car for my mom. All the employee were friendly and worked hard for the both of us. THANK YOU read more

Jacob was the first person we met here. He was very welcoming and had a lot of knowledge about the initial car we were interested in. Jacob is friendly and I would recommend my family and friends to visit him if interested in purchasing a vehicle. Once we settled on the vehicle we wanted, we met Jimmy who helped us out and made sure we were satisfied. Jon finalized our contract and he made everything clear in our purchase. Great team! read more

I would give it ZERO starts if i couldn't but I cannot. Very I'm happy with the service. I've been paying for a rental for 3 weeks while Ford was serving my vehicle. Once we came to a understanding of the possible issue, the service tech asked for proof of service. That was sent on the same day. However, 3 days later we hear nothing. Call in and the tech was uptight stating we never sent over the needed information. We (my husband and I) ensured him that it was sent same day. Then asked why we didn't receive a call if that's what he thought. Super frustrating. Fast forwarding to pick up day. I get in my car as free paying over $500 for nothing. I see my push to start button is broke. I backed my car up and spoke to Mr. morales and he claimed no one ever told him about the damage. SMH. The team over there needs a wake up. I am 4 payments away from paying this car off and will soon buy another. It WILL NOT be a Ford. I was told to stay away but I didn't listen. The only reason I can to this Ford is because the Ford location off Box Springs is just as bad. They have replaced out catalytic converter several times. And we paid each time however, it's still messing up. Then this location wanted to change us to check to see if Box Springs did their job right. I mean come on. That's crazy. But I get it. So today, we will pick up the car and take it back to Raceway Ford. So unhappy with the level of care. read more

Ken Grody Ford - Broke, pushed in - Car Dealers Near Me - Redlands, California