Ive been doing my oil change services here and lately .. 3x they stripped the screw. Dude seriously!!!! n and I got my ford f150 from ken grody buena park. Since I moved and here's a ford dealership in redlands. Now changing my service to another place Learn how to screw the damn oil pan read more

There's a serious problem with their service writer staff. The reason I gave him a two is because a one star is considered bashing, two stars and people may read this. They don't support the customer that's my problem. I've had recalls to my Ford and they continue to blow me off. It's been a couple of years now that I have owned my mustang And there have been recalls. They do not support you. They will continue to tell you that they don't have the part or that the part isn't available at this time they do not do the footwork to try and acquire the part for you, I now have scheduled my recall For my Ford Mach E at a different local dealership in Riverside and they are attentive ,when the parts will come in they will call me I'm on their notification list. Ken Grody Ford does not do that and they avoid doing recall work at all cost is what my opinion is. I get it recall work probably isn't as profitable but as a dealership, I feel that they're required to support Ford's customers. read more

I have been looking for a used vehicle for over a month. I ended up at Ken Grody Ford in Redlands. I was having lunch at El Burrito and decided to stroll their lot while waiting for my order. No one hassled me, in fact no one approached me at all. I went home and looked up their used inventory online, contacted them, and the rest was easy! Andrew was great and made it super easy, also the person in the finance office was very professional too, can't remember his name, nice guy. Good customer service! I am happy with my purchase. read more

Ken Grody Ford - My "new-to-me" car - Car Dealers Near Me - Redlands, California

We have purchased 2 new cars from Rene - manager of internet sales, within the last 2 years. We also bri g all 3 of our Ford vehicles here for service. We really like and appreciate everyone we deal with when we have to come to purchase or service a car. Thank you guys. read more

I am a "car person"..... collect them, race them, haul trailers, etc. All of my experiences with the Service and Sales persons have been excellent. Timely, professional and reasonable. What more can you expect from a car dealer? My next purchase, in a year or two, will be through Ken Grody Ford. Thanks guys!! read more

Words can't express how grateful I am to Trever the service manager. My sister and I were driving through Redlands from out of the area to pick up my sisters wedding dress for her final fitting. We had a plenty of time to make it, until we our back tire completely blew out. After being stranded on the freeway for an hour we called Redlands Ford to ask for their help. They put us in contact with City Towing who showed up and was so helpful. While we were waiting for our tow Trever and his team found us a new tire we needed and were ready upon our arrival to switch it out to get up back on the road! It took 15 mins! Talk about a NASCAR quick change! We were so impressed and grateful that they took care of us so quickly so we could get to my sisters dress in time before they closed!!! We are forever grateful to you and your team Trever!!! Thank you, thank you, thank you! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

Friendly and great service I would recommend anyone to come to Ken Grody Ford fantastic place

Stay far away from this ford. Absolutely awful!! Worst customer service I've ever experienced at a car dealership! Sold me a car that was not fully inspected, had to make multiple trips back just to get it fixed, did not disclose to me that the car I was buying was in an accident (found out a year later as i was looking to trade that car in), ran 4 credit checks on me without telling which impacted my score heavily! Shady and un professional business. If I could give negative stars I would. Stay far away from this dealership! read more

I was very impressed with all of the staff. Mario was very professional and worked to get us our best deal. The sales manager was also very respectful and willing to work with our needs. Luis in finance was very efficient and got us through the process seamlessly. Most importantly I was pleased with the transparency through the entire process. There were no hidden tricks or fees. read more

Ken Grody Ford - 2021 XLT Ford Explorer - Car Dealers Near Me - Redlands, California

I went in for a price out the door on a vehicle. Was given a price. Went in two days later to do the deal and price was $2000+ higher. Explanation was a different finance manager. I ended up going to Sunrise Ford and got the same exact vehicle for $2000 less than initial offer. Avoid Ken Grody if you actually want to make a deal. P.S. The "KG custom" package is a rip off. read more

I've. When shopping used diesel silverados the two places I went didn't offer what CarMax offered me but they did Louis kept his promise to get me down there. Also went to purchase a gmc in Torrance and they tried to charge me for stuff they didn't do to the truck. Louis promised me no hidden fees and he did good on his promise. If your a ford person or looking for a used car go there. Customer service has been great as well. read more

We really needed a bigger family vehicle and Fabian at Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles but enjoyed the process at Ken Grody. We found the Expedition to be a great family vehicle that would fit our family needs for many years. The only thing was Bench seats or captain chairs? We brought our car seats and stroller and Fabian made sure we were able to truly see ourselves in our vehicle. Buying a vehicle is not easy and to spend hard earned money when life has been tough recently was difficult but Ken Grody in Redlands promises to be competitive and family oriented. We have been driving & enjoying our Expedition! Even our baby loves it, and our baby usually does not enjoy car rides. Thank you Fabian for great memories discovering our much needed family vehicle, and we look forward to many fun memories in our Expedition. God bless everyone at Ken Grody Ford In Redlands. read more

In a time when car inventory on the lot is sparse, they really gave me the best experience. Worked with me, on the best offer for my truck, and even on buying a new vehicle. They were very communicative, didn't try and give me the runaround, or be a shady sales person. I wasn't there all day, got the vehicle I wanted, in the color I wanted, at the price and payment that worked for me. I drive from Oak Hills and do not regret it! Definitely if you're in the market for a new vehicle, give Fabian a holler. He was great! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

Unfortunately after only a few months, I had to bring my 2024 Mustang in for service because my check engine light turned on. I was extremely concerned because my car is so new but after speaking with my Service Writer James Morales I felt confident that It would be taken care of in a timely and efficient manner. Sure enough, he sent me updates via text and informed me as soon as it was ready for pick up the very next morning. Although I know absolutely nothing about cars I had a clear understanding of what happened and what they did to fix the minor issue. I experienced FRIENDLY, INFORMATIVE & PROFESSIONAL service from start to finish! Thank you, James and the rest of the awesome team here! read more

Malachi and the whole team were amazing. The customer service at this Ford dealership is Top notch!! Thank you for doing such an amazing job on my truck. read more

Hello During the FORD ordering system for BRONCO, i have been trying to make multiple followup to make sure the dealership does their job. Finally, after several attempls, i get 2 emails REDLANDS FORD. I have made so many multiple attempts to find out where i am in this ordering process at the dealer and FORD. Since the dealer is not doing a service for its customers, i get these emails on 3/15/23/ DON"T GO TO THIS DEALERSHIP, BAD SERVICE 1st email this is Rene, and sorry for my delay response, I was out of the office. You will need to speak with Christ Rivas only, since we don't have a good communication between us. I will no longer handles your account, he will. 2nd email from Rene and his horable manager Chris Rivas, If and when your vehicle gets here, we will notify you, mean time if you have any further questions, please call the dealership and ask for our General Manager, his name is Chad Coates. read more

DO NOT BUY FROM THEM! I was going to place an order on a 2022 f250 Tremor with them, but I was informed that there would be a mark on MSRP due to high demand. This was for an order not an in stock truck. They told me the Tremor was in high demand and the owner had instructed them to mark up even on orders. I went to another local dealer and signed a contract for MSRP, no questions asked. It's sad because I live in Redlands. Let's just do some math. They are charging an extra 15% to 20% above MSRP. Dealers get their cars 20% below MSRP. THATS 35% to 40% profit margin, that's insane. That's greed and taking advantage of the situation. I'm in big equipment sales and I know how margins work. The other dealer will always have my business and I will tell everyone, every chance I get of what you are doing. A lot of one stars, wonder why? Lol read more

I've bought a lot of cars during my career as a manufacturer's representative, and I can honestly say, even though I'm now retired, this was the best experience of all. When my wife and I drove into the parking lot Sherif Hamad, our salesman, came out to greet us in the parking lot. I had found the Ford Edge on the internet and told them that we would drive out the next day to Redlands, we live in Anaheim. They held the car and everything during the processe went smoothly. Sherif is a professional, as well as all the other employees of Ken Grody Ford. Everyone was friendly and willing to help. The Gentleman in finance was on his game and we had a good time talking. I did purchase from him an extended warranty. In the past I have never purchased these warranties, but this one made sense. Ford will cover the car for the next 9 years or 100,000 miles, which ever comes first. It is quite an extensive list of what they will cover. I can highly recommend this dealership! read more

I wanted to thank Andrew Poppett, Internet Sales expert. My wife and I were treated well and we felt they gave us a great deal. If you want a F-350, they actually had some inventory! Also, Luis Perez, in the finance department got us some good deals and was efficient! To the gentleman that drove over 800 miles that day to get our truck, thank you! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

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Went in to look at some 2024 Ford Mavericks which I had previously spoken to the sales team about over the phone. Fabian is the guy you want to show you around. He found a selection of mavericks to show me and my fiance and took us on a test drive. He gave us the breakdown of the prices for the two we were interested in, he also gave us a great price for our trade-in. We ended up getting the new truck and everyone involved namely Fabian, the appraisal team, and the finance manager. Extremely happy with this purchase and the dealership! read more

Had a couple people from the dealership reach out to me regarding my issue. Ken Grody Ford is nice enough to offer a full detail for my car. Thank you! read more

Ken Grody Ford - Car came back from service just absolutely Filthy - Car Dealers Near Me - Redlands, California

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Thinking about taking your vehicle to get serviced at a dealership? Don't hesitate to call Ken Grody Ford. I'll give you an even better tip, ask for service advisor Chase Vogel when you call. You won't be sorry! I called Ken Grody Ford - Redlands (previously Redlands Ford) when I was having an issue with my F-150. I asked for the service department and was connected to Chase. After explaining the issue I was having he told me I could bring it in right away and they'd take a look at it. Throughout the process of diagnosis all the way to repair Chase kept me informed and updated. Something that most of us know isn't the usual in the service departments of most dealerships. Any future maintenance of any of my Fords will be handled by Ken Grody and Chase! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

I had and absolutely wonderful time buying this atlas blue 2022 mustang GT California special it was a very easy and pleasant experience. They answered every question I had . My sales person was Chase Vogel this was the one of my dream cars and chase made sure that I got in to it so a big thank you to Chase read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

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Excellent interaction with staff. They were courteous and helpful. I did witness them recommending repairs to other customers, but they were not high-pressure. They offered alternatives to the customers. Excellent job by the Quick Lane staff. read more

DO NOT BUY AN EXTENDED WARRANTY FROM THIS DEALERSHIP!! I can't stress this enough. They will screw you over... you will not use it AND if you have to transfer the "extended warranty" you have to pay them more money to have it transferred. They will not tell you the whole truth when you are purchasing the warranty. DO NOT BUY AN EXTENDED WARRANTY FROM THIS DEALERSHIP!!! read more

I purchased a used Vehicle, the buying process was so streamline and easy I walked out feeling great. The next day I had serious squeaking coming from my breaks. I took it back spent half a day waiting for it to be looked at and fixed, they replaced the break pads and said it was resolved. The following day the squeaking came back with a rattling noise now like something was loose. I was fed up dealing with this and took it to a Chevy Dealer who I trusted would be a bit more familiar with the vehicle. This is what the Chevy Dealer said after inspecting the vehicle: RIGHT REAR AXLE SHAFT IS BENT CAUSING NOISE. Cost $1224.72. REAR BRAKE CALIPERS HAVE BEEN PAINTED AND BRAKE PAD HARDWARE IS MISSING CAUSING PADS TO MOVE IN BRACKET. COST $325.04 The vehicle has been DEEMED UNSAFE TO DRIVE. Total cost to me: $1549.76 So I was sold an unsafe vehicle and have been driving this unsafe vehicle with my wife and 2 year old daughter on mountain roads putting my family's safety at risk. After emails and phone calls to KEN GRODY FORD REDLANDS have gone un-answered I am now stuck without a vehicle while the parts are on back order from the Chevy Dealer. read more

I can't say enough good things about Chase Vogel @ Ken Grody Ford Redlands. As we all know sometimes buying a car can be exhausting. Chase not only went above and beyond to make us comfortable he had so much patience with finding the right car for my senior citizen mother. He understood all her needs and helped her beyond expectations. He is the best sales representative I have ever dealt with. Thanks Chase we will definitely be seeing you for the purchase of our next vehicle!! read more

Super convenient, quick service and great customer service! Ken Grody ford goes above and beyond on every visit!

i will still go to your service department I would never recommend anybody to buy a car or truck from the sales department they say the car or truck is ready for you to come in and sign your doc papers and then you are there for three or more hours on a cash deal because the finance guy wants to upsail you on warranty paint oil changes interior protection and the list goes on i know i was there and witnessed it myself that is all i have to say for now read more

Dropped my Ford Flex off for an electronic issue. Had an appointment set up for 0720. Dropped it off, spoke to the service rep, received a text a few hours later advising if the cost, I approved, never hear back. I called at 1605 hours, was advised the work was never done. stated they were too busy yet I had an appointmen. No apology, actually had the typical Don't care attitude. water a full day off work. I will never go back.. The bad thing is I know I'm only one customer and no one will care. read more

We have purchased vehicles from them and had service and repairs done. There is no pressure when buying a vehicle. The prices are reasonable for the service you receive. When we are ready to purchase another vehicle we will buy from them. All of the staff are friendly and helpful. Highly recommend them. read more

I want to recognize a Ken Grody Employee (Baltazar GONZALEZ) who went above and beyond in assisting me. My 2014 Ford Focus broke down on I-10 near Cabazon Outlet Mall and when I pulled onto emergency shoulder the car stopped running and I could not get it restarted. I called for a tow truck that took 4 hours to show up. The tow truck driver had no apologies for promising a 90 minute arrival that turned into 4 hours. When the tow truck arrived (after hours) at the Ken Grody Ford the tow truck driver refused to leave the car in the overnight service line as requested and when I asked that he charge the battery so I could roll up the windows he told me it was not his problem and to talk to Ford employee. When I told him they were already closed he just got into his truck and left. Baltazar, who was leaving for the night overheard the conversation I was having with tow truck driver and said he would help me. He re-open the doors and brought out a battery charger to get my windows rolled up. He then assisted me in filling out the OverNight Drop Off paperwork and offered to put it on the Service Department Managers desk with a message about where the car was parked so it could be located the next morning. After what I had gone through with the tow truck driver it was a god send that Baltazar was there and willing to help. THANK YOU SO MUCH!! read more

Go somewhere else unless you want to be ripped off. This dealer is notorious for making unethical transactions. Bought a brand new vehicle and willingly paid a price for it and that was my mistake. With the huge profit they have no customer service follow through on paint chips found after delivery. My salesperson agreed the chips in the paint would be taken care of just to call me back and say the general manager said no. read more

My grandson and a buddy went looking at trucks today. My grandson has excellent credit and an income that allows him to purchase nice things. The salesman (relatively young) came out, was listening to my Grand, who actually found a truck he liked. The salesman wasn't interested in what my grandson was describing, he in fact engaged the buddy in a conversation about "Concept Art", totally disengaged with my grandson. My Grandson will now NEVER purchase a car from REDLANDS FORD! I hope the concept art conversation was worth a lost commission. Sunrise Ford will get the sale. Never judge a book by its cover read more

Best car buying experience ever! We just bought a 2023 Ford Bronco Sport from Ken Grody Ford in Redlands. We've bought several new vehicles in the past, but never had such a relaxing and enjoyable time doing so. Chase was our sales consultant. He was awesome. Professional, friendly and efficient. Treated us as friends and we never felt any pressure to purchase. I can't say enough good things about Chase. Christian in the finance department was wonderful as well. Got us through the paperwork in record time and was relaxed and friendly throughout. We would highly recommend Ken Grody Ford and Chase if you are looking to purchase a vehicle. read more

If your looking for a new car or truck to purchase, this Ford has Awesome Customer Service. My wife took me car shopping for a new truck. When we got there, we were helped right away, never questioned as to why I wanted to test drive a truck or second guested if I could afford the truck I was looking at. Quick and easy when we bought. Everyone help us and guided us through the process. I would recommend this place to anyone. read more

I bought my Mustang Mach E here almost a month ago. I've been having problems with the Navi not showing traffic and certain options not showing up in the system. At first they were helpful, then they started ghosting me. I finally got an appointment for them to figure out why this is happening. I've been here now for 1.30 hours and haven't heard a thing. I went to get something to eat out of the vending machine but only had a $5 bill, I asked the cashier if I could get some one dollar bills so I didn't end up with a pocket full of quarters after my change was returned. I was told she wasn't allowed to do that. So now I sit here hungry as well as angry. So now I'm hangry. Such BS. read more

Great place. Tina you are the best Finance Lady at your job keep it up. Thank you so much for your help with the financial end and with the situation we had. Mario great sales kid. You and your team are amazing. You guy got us what we wanted to the T. Thank you for being on board. Yeah great job. read more

This place is a joke! I asked if there was any less price for the used truck I wanted. They said no haggle pricing. I told them forget it. I'll just go somewhere else, which I did. 2 weeks later, I saw they lowered the price by $4000 . MORONS and LIARS. I hope you losers go out of business read more

If you are in the Redlands area and looking for a vehicle. Stop in and ask for Ray. He really worked hard to earn our business. He was polite, respectful and knowledgeable. His Mgr Chris also tried hard to close the deal. Unfortunately, we just could not come to an agreement on price. Certainly no fault of Ray's. He even followed up to see if We had purchased another vehicle later in the day. When I told him the deal on the vehicle we purchased, he congratulated us. When we are looking for another vehicle, I will certainly give Ray another shot at earning our business! Thanks again Ray and Chris! read more